Property Registration Information System Module PRISM An experience of Punjab in e-Registration...
-
Upload
josh-hellyer -
Category
Documents
-
view
303 -
download
4
Transcript of Property Registration Information System Module PRISM An experience of Punjab in e-Registration...
Property Registration Information System ModulePRISM
An experience of Punjab in e-Registration
Property Registration Information System ModulePRISM
Improved Delivery of Services to the Improved Delivery of Services to the Citizens Citizens
New Delhi
28th March 2005
1
Nirmaljeet Singh Kalsi, IASDirector-cum-Secretary, Department of IT
Government of Punjab
An experience of Punjab in e-Registration
2An experience of Punjab in e-Registration
The Mindset of most Government Employees So far The Mindset of most Government Employees So far
Do nothing and nothing would be done to you. The best approach to the Government work should be:
If possible, avoid it - “PUC does not concern this department” approach.
If necessary, go slow - play safe, take the longer but safest route
If pushed, go in circles - Pass-on the buck to others like Finance, Planning, Personnel, Administrative Reforms, GOI.
If cornered, appoint a committee- diffuse responsibility, delay decisions
No innovations please. Do not deviate from the time tested, track - Status quo is always the safest and the best policy
3An experience of Punjab in e-Registration
Good Governance- ComponentsGood Governance- Components
5. Effectiveness & efficiency
6. Equity and inclusiveness
7. Consensus orientation
8. Participation
Good Governance is the primary objective of Good Governance is the primary objective of all e-Governance projects all e-Governance projects
Good GovernanceGood Governance
ReformsReforms
Process Re-engineeringProcess Re-engineering
1. Rule of law
2. Transparency
3. Accountability
4. Responsiveness
4An experience of Punjab in e-Registration
How can we improve GovernanceHow can we improve Governance
To reduce corruption Finish monopoly through multiple service delivery channels
Reduce & streamline discretion
Introduce accountability - at all levels
Reduce authority – Empower lower staff
Improve ease and transparency
Corruption = Corruption = (Monopoly + Discretion – Accountability) (Monopoly + Discretion – Accountability)
x Authorityx Authority
IT & e-Governance can help in achieving the aboveIT & e-Governance can help in achieving the above
Mathematical Simulation Model for CorruptionMathematical Simulation Model for Corruption
5An experience of Punjab in e-Registration
Reforms Agenda for Good GovernanceReforms Agenda for Good Governance
Re-invent the Government for Good Governance
Focus on Good Governance & divest other roles to private sector
Shift from Command- control regime to market driven regime
Un-bundle competitive & commercial functions from State’s roles
Strengthening Institutions to perform State domain roles
Re-define and Improve Service Delivery to Citizens
Bring in Responsiveness, Accountability & Transparency
Improve Citizens’ interface with Government
Through use of Information Technology (IT)
Government Process Re-engineering & Administrative Reforms
Improve effectiveness, internal efficiencies in Govt & reduce costs
Right-sizing the Government
Services Delivery through Public-Private Partnership
Empowerment of Citizens, Women & the Disadvantaged
6An experience of Punjab in e-Registration
Administrative Reforms & Administrative Reforms & Government Process Re-engineeringGovernment Process Re-engineering
Comprehensive review, simplification and revision of
Punjab Civil Secretariat Manual of Office Procedure
Punjab Civil Services Rules
Punjab Financial Rules
Restructuring of the State Government Departments
Re-fixing of work norms
Revised functions and roles
Implementation of feasible IIPA Report
Right to Information Act
Simplification of procedures for Citizen Services through
Business Process Re-engineering
Administrative Reforms
Preparation of Citizen Charter
Adoption of Single File System
Take up Evaluation studies
7An experience of Punjab in e-Registration
Land RegistrationLand Registration
“An efficient land registration system is a precondition for the operation of an efficient land market”
World Bank Report
8An experience of Punjab in e-Registration
Land Registration in PunjabLand Registration in Punjab
A system of registration of Deed carrying a State Guarantee
Primarily an Agricultural Economy therefore land is the most important asset
Property ownership is also critical to commercial activity
Main Customers: Citizens, Lawyers, financial institutions, public corporations, local authorities and private firms
Basic Statistics
Number of Districts: 17
Number of Sub-Divisions: 72
Number of Registration offices: 153
Number of Villages: 12,993
9An experience of Punjab in e-Registration
Why eRegistration ?Why eRegistration ?
Registration Offices had acquired a bad reputation in the eyes of the public due to various reasons including:
Inordinate delays in processes
Lack of transparency in functioning
Discretion-based valuation
Under-valuation translating to revenue loss for the government
Touch points of citizens with numerous rent-seeking intermediaries
Possible frauds and land scandals
Loot of Government land, evacuee property, Nazool land, wakf property, Village common lands
10An experience of Punjab in e-Registration
The ChallengesThe Challenges
ObjectiveValuation
Reduce Delays
Bring in Transparency
MIS, Monitoring
ControlRecord
Keeping & Retrieval
11An experience of Punjab in e-Registration
Improving What & How?Improving What & How?
Reception/Logging Verification/
ValidationDecision
Recording Decision
Deed(affidavit)
Delays are incurred in the hand-offs from Delays are incurred in the hand-offs from one step to the next stepone step to the next step
Generic Property Transfer Process
12An experience of Punjab in e-Registration
We Planned Big, Started Small, Scaled FastWe Planned Big, Started Small, Scaled Fast
TEXT TEXT TEXT TEXT
• First Stage Computerisation
• Changing mindset• Developing
environment for Second Phase
First Phase Computerisation
• DIT, GOI Sponsored• 17 Locations in one
District• PPP Model• Improved Software• Best practices• Launch on 1st April
2005
Second Phase Implementation
( 12 Months)
• All Districts• BOOT Model• Central Legislation• Uniform Standards • Sustainable Business
Model
State Wide Roll Out ( 2 Years)
Current Status In progressCompleted
13An experience of Punjab in e-Registration
E-Governance Hype CycleE-Governance Hype Cycle
TechnologyTechnologyTriggerTrigger
Peak ofPeak ofInflatedInflated
ExpectationsExpectationsTrough ofTrough of
DisillusionmentDisillusionmentSlope ofSlope of
EnlightenmentEnlightenmentPlateau ofPlateau of
ProductivityProductivity
Online not always good
Channel management troubles
Government portals
InitialEnterprise
E-Governmentstrategies
Single dept online services Failures and no ROI
drive divestments
Back-officere-engineering
1994–1999 2000 2001 2002 2003 2004 2005 2010
Visibility
E-Governmentstagnates
Surveys andbenchmarking
Information-onlysites
Security issues
interoperability
Poor ROI on initial efforts
Borderless service
Multi-channel strategies
Enterprisearchitecture
PerformanceMetrics
Integrated Data
Management
Reducingchannels
E-government becomesgovernment
We are Here
14An experience of Punjab in e-Registration
Property Registration Property Registration Information System ModuleInformation System Module
PRISMPRISM
15An experience of Punjab in e-Registration
The Basic Guiding Principles The Basic Guiding Principles
“Small-Steps” and “Phased Approach” adopted
Change Management & Process Reengineering given more important than technology
Citizen Centric, People friendly
Improved turnaround time and quality of services to the citizens
Definiteness and certainty of Service through Service Level Agreements
Transparency and Accountability is built-in
Reduced Monopoly and Discretion
Speed and efficiency are the derived factor
Technology is simple, robust and reliable
Model is Self-Sustainable through Public-Private Partnership
The Application is Fraud proof as far as possible
Objectivity in decision making i.e. evaluation
Completeness of solution with Backward and Forward Linkages
16An experience of Punjab in e-Registration
Land Registration ComputerisationLand Registration Computerisation
First Phase of Computerisation
Objectives
To change peoples mindset and preparing them for Computerisation
Initial version of PRISM installed in select Registration offices
Computerisation of the manual registration process
Online Photo Capturing of Parties & Witness
Printing of photographs of concerned parties on the backside of stamp paper
First phase completed in October 2004
Implemented by all the District Administrations
No external Consultants involved
Software and Technical Support by NIC Punjab
17An experience of Punjab in e-Registration
First Phase ComputerisationFirst Phase Computerisation
Respective District Administrations have implemented the project at 110 out of 153 locations
Employing local resources and technical support from NIC District Centres
Institutional mechanism in the shape of Punjab land Records Society for accounting and management
The main objective of PLRS is:
to oversee, monitor the implementation of computerization and digitization of Land Records and related documents in Punjab for the overall benefit of the citizens and
to provide Land Records related services through multiple common access infrastructures
Sustainability of project through Facilitation Charges from Public deposited with the society.
18An experience of Punjab in e-Registration
Learning from First PhaseLearning from First Phase
Validation of Market Value by PRISM depends on type of property selected by users.
Assessment of Market Value should consider more parameters on property and needs to be more transparent.
Backup, Storage and Retrieval of data needs to be standardized, uniform and regular
Manual records continue e.g. Indexes, Cash Summary, Reports to Tehsils & Dist HQ
No connection with Land Record database & application
Lack of training to the users
Need for a Citizen Charter and SLAs
19An experience of Punjab in e-Registration
Property Registration Information System ModuleProperty Registration Information System Module
Facilitates the process of registration at an enhanced speed and efficiency at the Sub Registrar Offices, across the state
Built with strong focus on ease of usage, simplicity and sound security & controls
A replicable and scalable application suite, the software:
covers the registration process for different documents for registration
integrates registration, valuation, scan and archives modules
generates appropriate reports
introduces service level integrators for return of original documents within a specified time frame
incorporates reengineered processes
introduces enhanced security by inclusion of biometrics
introduces enhanced methods by inclusion of digital photograph
23An experience of Punjab in e-Registration
Distinguished Features of SoftwareDistinguished Features of Software
Focused on reducing impersonation in the process, and
Reducing errors in data entry and improving the user experience in the SRO.
Online Photo Capturing of Parties & Witness along with Sub-Registrar and saving in database
Printing of photographs of concerned parties on the backside of stamp paper
User interface in local language i.e. Punjab and English
On the spot valuation of property
On the spot Stamp & Registration Fee Calculations
Checklist and search facility
Scanning Module
Workflow based Application
Secured by Bio-metrics
ISO Certified Product
24An experience of Punjab in e-Registration
Process Re-engineering InitiativesProcess Re-engineering Initiatives
Redefine the role of the process
within the larger productive system
Change the structure& organization
of the services,production
and potentially, its product strategy
Maximize effectiveness and
efficiency increases
Change the processwith the help
Of IT
Substitute IT forexisting technology
Obtain larger effectiveness and
efficiency gains
Reap modesteffectiveness andefficiency gains
Redesign process,based on inherent
needs and/ortechnology
opportunities
Understand anddocument theProcess to be
IT-assisted
Su
bstitu
tion
En
han
cemen
tT
ransfo
rmatio
n
25An experience of Punjab in e-Registration
Second Phase of PRISMSecond Phase of PRISM
Roll Out of Project in District Sangrur
Partial Funding from Department of IT, GoI
PricewaterhouseCoopers (PwC) as project consultants
NIC Punjab as software partner
Based on Public Private Partnership
Start functioning from 01.04.2005
Best Value for Money for All Stakeholders was ensured
Many Public Private Partnership scenarios were examined based on
the efficient allocation of risk between the government and private partner
the payment mechanism to encourage the operator
the amount of investment made by Government (pilot project)
26An experience of Punjab in e-Registration
Second Phase - Project challenges...Second Phase - Project challenges...
Manage huge investment requirements different locations
Civil construction cost, Hardware/Software Cost, Training requirements, Maintenance cost, Networking cost, Resource requirements etc
Low transaction volumes i.e. 60,000 deeds/year
Unequal distribution of deeds volume across the SRO
i.e. remote SRO with very few Deeds per day
Train people - Inadequate skills sets
Manage man-power requirement
Maintain infrastructure
Standards, Uniformity
State wide roll out
Limited Project Limited Project Time Frame and Funds !!Time Frame and Funds !!
27An experience of Punjab in e-Registration
We Adopted A UNIQUE Approach!We Adopted A UNIQUE Approach!
First of its kind
to test not only the pilot for e-Governance initiative, but also
testing PPP modeling in pilot itself for tremendous learning
with holistic view covering wider scope with in short timeframe
Set project as a role model for all future state PPP initiatives
not only limited to Registration activity but also other e-Governance initiatives of the state
Testing PPP modeling options for the State Wide Roll out
saving time, expense and resources
learning to be used for a Tested implementation model
No Government funds involved
Facilities management totally outsourced on BOOT Model
28An experience of Punjab in e-Registration
Nobody Minds paying for Quality ServiceNobody Minds paying for Quality Service
To get rid of the Direct and Indirect Costs of Government services, humiliation & Inconvenience
Prescribed Government fee/ Transaction cost if any
Cost attributed to Delays and uncertainty
Cost of direct Corruption
Loss of day’s wages
Opportunity cost of time wasted
Cost of Travel to location of service
Cost of stay at the place of service
Cost to be incurred on the sifarish (Sarpanch, Namberdar)
ROI on private investment in e-Governance is good- recovery through user charges
People are prepared to pay for the time bound quality services - even the poor, because it actually costs less
29An experience of Punjab in e-Registration
STRATEGY FOR CITIZEN SERVICESSTRATEGY FOR CITIZEN SERVICES
““Make Government Businesslike”Make Government Businesslike”NOT Making Government Like BusinessNOT Making Government Like Business
CAPTURE the Private CAPTURE the Private Sector Profit MotivesSector Profit Motives Customer orientationCustomer orientation EfficienciesEfficiencies Management Management
PracticesPractices Financial Resources Financial Resources HR TalentHR Talent EntrepreneurshipEntrepreneurship
While keeping Govt’s Social While keeping Govt’s Social ResponsibilityResponsibility
Public orientationPublic orientationEquality and justiceEquality and justiceAffordabilityAffordabilityAccountabilityAccountabilityObjectivityObjectivityTransparencyTransparency
Ultimately the Financial Motive is the Single Biggest Success Driver Ultimately the Financial Motive is the Single Biggest Success Driver
Private financing wherever possible Govt. financing where necessary
The Underlying Principle
30An experience of Punjab in e-Registration
Unique Features Adopted in the Second PhaseUnique Features Adopted in the Second Phase
Total Integration with Forward and Backward Linkages
Integration and Convergence of Deed-Writers’ activities by providing them dedicated terminals for completeness, accuracy & preciseness of deeds
Automation of Market Valuation Process using location & address description of the property
Forward linkages and Hand-Shake with Land Record software which will directly provide/ take inputs from this application
Such Interface with Land Records Database to check details like ownership, encumbrances etc.
Provision in software for Revision of Market Value based on rates and proper authentication
Generation of Memorandum of Registration
Integration with banks for issue of stamp papers
31An experience of Punjab in e-Registration
PRISM Seamless IntegrationPRISM Seamless Integration
Deed Writer Module
CorePRISM
application
Land Recordsapplicationdatabase
Backward Integration With Deed Writer Module
Forward Integration With Land Records Software and Database
32An experience of Punjab in e-Registration
Managing the Change
Req
uirem
ent D
riversR
equ
iremen
t Drivers
Req
uirem
ent D
riversR
equ
iremen
t Drivers
Change in Change in Structure of Structure of
Service Service AgencyAgency
Change in Change in Structure of Structure of
Service Service AgencyAgency
Redesign for enablingRedesign for enablingModification of Modification of
WorkflowWorkflow
Redesign for enablingRedesign for enablingModification of Modification of
WorkflowWorkflow
Su
ccessful Im
plem
entatio
n o
f S
uccessfu
l Imp
lemen
tation
of
e-enab
led S
ervices e-en
abled
Services
Su
ccessful Im
plem
entatio
n o
f S
uccessfu
l Imp
lemen
tation
of
e-enab
led S
ervices e-en
abled
Services
Change in Change in Public Public
ServicesServices
Change in Change in Public Public
ServicesServices
Change inChange inMethodology/ Methodology/ ProceduresProcedures
Change inChange inMethodology/ Methodology/ ProceduresProcedures
New or RedesignedNew or RedesignedServices with defined Services with defined
Service standardsService standards
New or RedesignedNew or RedesignedServices with defined Services with defined
Service standardsService standards
GPR/ ARGPR/ ARRedesign of WorkRedesign of Work
OperationsOperations
GPR/ ARGPR/ ARRedesign of WorkRedesign of Work
OperationsOperations
Change Change Management - Management -
Citizen and Citizen and Court StaffCourt Staff
Change Change Management - Management -
Citizen and Citizen and Court StaffCourt Staff
Changes in Skills,Changes in Skills,Attitudes, Attitudes,
Expectations, Expectations, PerceptionsPerceptions
Changes in Skills,Changes in Skills,Attitudes, Attitudes,
Expectations, Expectations, PerceptionsPerceptions
34An experience of Punjab in e-Registration
System Architecture in DistrictSystem Architecture in District
35An experience of Punjab in e-Registration
Unique Features Adopted in the Second PhaseUnique Features Adopted in the Second Phase
Built-in Anti fraud features in sale-purchase transactionsBuilt-in Anti fraud features in sale-purchase transactions
Digital Photograph of seller, buyer and witnesses in the presence of SRO integrated in the sale deed itself
Live on the spot Digital Photograph in secured environment
Strong Security features with Multi level access control
Biometric security for operators and Authorities
Effective monitoring by meaningful and timely MIS reportsEffective monitoring by meaningful and timely MIS reports
Discontinuance of manual preparation of statements and registers
Automating report compilation at Sub-division, District Head Quarters and State HQ
Central record room for easy storage and on-line distributed search and retrieval facilities
Scanning of Documents for ease of storage, retrieval and retrieval
Extensive and reliable networking
36An experience of Punjab in e-Registration
Allocation of Tasks to Private PartiesAllocation of Tasks to Private Parties
Registration Clerk review
Facilities Management
Hardware, Software and Network Management Support
Deed Writer Writing the Deed
Data Entry Staff for entering the Deed Details in
system
Helpdesk Support (Query handle, Issue of token
number, Data Entry, issuance of reports , registered deed,
document) SR/JSR Review
Fee Collection
Photograph Processing, Data
Entry
Printing (Receipt,
Document printing)
Document Scanning , Data Entry
Citizen comes to SRO office Helpdesk
Services to be handled by BOOT Operator time to time
Periodic Report Generation and Data Backup & Transfer to Head Office
Printing
37An experience of Punjab in e-Registration
Our Achievements & ExperienceOur Achievements & Experience
Better value for money -Better value for money - the cost of a service delivered is lower than traditional procurement,
Better quality services -Better quality services - the quality of service is expected to be better (SLA)
Faster project delivery -Faster project delivery - the linkage between service availability and payment to deliver project objectives within short timeframes;
More project delivery -More project delivery - by using private sector finance it is possible to cover all the 17 locations within a defined period of time;
Protection against technology obsolescenceProtection against technology obsolescence while minimizing government financial outgo
38An experience of Punjab in e-Registration
Benefits to Government & CitizensBenefits to Government & Citizens
Greater certainty -Greater certainty - the allocation of risk to the private partner provide for greater certainty and predictability w.r.t the cost and quality of SRO services
Better regulation -Better regulation - by transferring responsibility, SROs to focus upon service performance rather than management of day-to-day service delivery;
Enhanced competitiveness -Enhanced competitiveness - by competitive tendering, the quality and cost of operations are benchmarked against market standards.
EfficienciesEfficiencies in management and improving Citizen Government Interface
39An experience of Punjab in e-Registration
e-Governance Prioritization Framework & Statuse-Governance Prioritization Framework & Status
PursuePursue• Executive Information SystemExecutive Information System• Punjab Wide Area Network • Video Conferencing Video Conferencing • Treasury & Accounts Treasury & Accounts • GIS in PWD B&R, Mandi Board• Secretariat LAN & Applications Secretariat LAN & Applications • Social Security & WelfareSocial Security & Welfare • Digitization of Records• P Govt Personnel Mgt SystemP Govt Personnel Mgt System• E-Procurement• Defence WelfareDefence Welfare
DeferDefer• All other applications
PermitPermit• Dynamic Departmental web SitesDynamic Departmental web Sites• E-mail, Office toolsE-mail, Office tools• Modernization of AG Office Modernization of AG Office • PWD, Engg ApplicationsPWD, Engg Applications• Agri-Information ServicesAgri-Information Services• Rural Development & PanchayatsRural Development & Panchayats
TargetTarget• Sukhmani -Integrated Citizen ServicesSukhmani -Integrated Citizen Services• SUWIDHA in DC Offices & EFVSUWIDHA in DC Offices & EFV• Excise & TaxationExcise & Taxation• Land RecordsLand Records• Punjab Property RegistrationPunjab Property Registration • Transport – Motor Vehicle activitiesTransport – Motor Vehicle activities • Multi-Service Smart Card Multi-Service Smart Card • Local Govt - Municipal CorporationLocal Govt - Municipal Corporation • Labour and Employment• ICT EducationICT Education• Staff Training- CIO, DyCIO, Sys AdminStaff Training- CIO, DyCIO, Sys Admin
Low Criticality
High CriticalityHigh Criticality
Lo
w F
easi
bili
tyH
igh
Feasib
ilityH
igh
Feasib
ility
High CriticalityHigh Criticality
Lo
w F
easi
bili
tyH
igh
Feasib
ilityH
igh
Feasib
ility
Low Criticality
40An experience of Punjab in e-Registration
Lessons LearnedLessons Learned
Political Will & Leadership
Adopt an incremental/phased approach
Government Process Re-engineering is necessary to get the full benefit IT based Project
Institutionalization of e-Governance Project Management
Facilitation Charges from Public gives self-sustainability
Involve All Stakeholders at every step
Ensure you can provide technical and administrative support to the Departments
Don’t underestimate internal and external change management Challenges
There must be Backward Linkage with existing market and economic factors
There must be Forward Linkage with future vision and applications
41An experience of Punjab in e-Registration
Way Forward…Way Forward…
Fast Completion of the Project at Sangrur
Replication of its experience through out the state.
Property Market Rates on web to improve transparency
Addition of value added service
Data Centre for all registered & scanned documents along with photographs
Integration of Registration process with Banks
Backward & Forward Linkages
42An experience of Punjab in e-Registration
www.doit.gov.in www.doit.gov.in Punjabsewa.gov.in Punjabsewa.gov.in
www.punjabinfotech.org www.punjabinfotech.org Punjab.gov.inPunjab.gov.in
THANK THANK YOUYOU
Nirmaljeet Singh Kalsi, IAS,MD,Punjab Infotech, ChandigarhMD,Punjab Infotech, ChandigarhTel. 0172-604892( Telefax ), 704717 Tel. 0172-604892( Telefax ), 704717 Residence: # 906, Ministerial Complex,Residence: # 906, Ministerial Complex,Sector 39-A, ChandigarhSector 39-A, ChandigarhTel.:0172- 721288Tel.:0172- 721288
Director-cum-Secretary,Director-cum-Secretary,Department of Information Technology,Department of Information Technology,
Government of Punjab,Government of Punjab,
E-Mail :-E-Mail :[email protected]
doit@punjabmail,gov.in [email protected]
?