Property and Vacant Land Tax Information Systemapasp.meeseva.gov.in/manuals/CDMA/PropertyTax... ·...
Transcript of Property and Vacant Land Tax Information Systemapasp.meeseva.gov.in/manuals/CDMA/PropertyTax... ·...
Property and Vacant
Land Tax Information
System
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Copyright
Copyr ight © 2015 eGovernments Foundat ion. Al l r ights reserved
worldwide.
This document contains proprietary information of eGovernments
Foundation and has been provided pursuant to an agreement
containing terms of its use. This document is also protected by Indian
and worldwide copyr ight laws.
No part of this document may be reproduced or distr ibuted,
transcribed, stored in a retr ieval system, translated into any spoken
or computer language or transmitted in any form or by any means
whatsoever without the prior writ ten consent of eGovernments
Foundation.
No. 18/2A, 2nd Floor, Ambalipura Vil lage,
Sarjapur Main Road, Bel landur Gate,
Bangalore - 560102
eGovernments is a trademark of eGovernments Foundat ion.
I t is clar if ied that eGovernments Foundat ion retains the r ight to
reproduce, distr ibute or communicate the contents and/or subject
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any other entity of its choice, under the terms that it so desires. Such
act wi l l not lead to the derogation of the r ights of any ent ity involved .
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Contents
Copyr ight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Gett ing Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Convent ions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Further Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Introducing Property and Vacant Land Tax System .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Main Transact ions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Roles Involv ed in the Transact ions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 PTIS Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Signing into the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Opening Ex ist ing Transact ions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Creat ing a New Transact ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Mark ing Transact ions as Favouri tes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Upload ing Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Introducing Workf lows .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Workf low Reviews/Approval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Transact ion Closure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Audit Tra i l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Creat ing a New Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
In it iat ing a New Property Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Condit ions for Creat ing a New Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Documents Requ ired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Transact ion In it iat ion – By Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Workf low for Creat ing New Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Searching for a Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Opening Transact ions f rom Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Creat ing a Vacant Land .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Documents Requ ired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Transact ion In it iat ion – By Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Workf low for Creat ing Vacant Land . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
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Bifurcating a Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Documents Requ ired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Transact ion In it iat ion –By Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Workf low for B ifurcat ing a Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Adding or Modifying an Exist ing Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Documents Requ ired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Rules for Re -est imating Property Tax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Transact ion In it iat ion – By Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Workf low for Add ing/Modi fy ing an Exist ing Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Collect ing Property Tax .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Col lect ing Tax Charges - Co l lect ion Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Transferr ing Ownership of a Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Documents Requ ired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Transact ion In it iat ion –By Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Workf low for Transferr ing Ownership of a Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Applying for Revision Petit ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Transact ion In it iat ion – By Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Workf low for Revis ion Pet it ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Vacancy Remission .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Documents Requ ired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Task In i t ia t ion –By C lerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Workf low for Vacancy Remission of a Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Tax Exemption .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Documents Requ ired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Task In i t ia t ion – By C lerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Workf low for Tax Exemption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Property Demolit ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Task In i t ia t ion – By C lerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Workf low for Property Demol it ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Index .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
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About this Manual
Property and Vacant Land Tax Information System (PTIS) is for users
who work in the revenue department of municipal corporat ions and
are responsible for taxation of propert ies and vacant land.
The following roles within the revenue department can use PTIS.
1. Clerk
2. Bil l Col lector
3. Revenue Inspector
4. Collect ion Operator
5. Revenue Off icer
6. Commissioner
Note: Roles can be added/modif ied in PTIS as per the requirements
of the department.
In this manual, chapters are organized around key transactions
performed by the department. The f irst chapter introduces you to the
PTIS.
Get t ing Sta r ted
I f you are new to the system, start with Chapter 1 – Introducing
Property and Vacant Land System followed by Chapter 2 – Introducing
Workf lows . After that you can use Table of Contents in the beginning
of this manual or the Index at the end, to move to any topic.
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Convent ions
The following table describes the convent ions used in this manual.
Note: Note provides extra information about a
step or concept . Notes are contained in
grey boxes.
UI Element To describe screen elements such as
buttons, drop-down l ists, the name of the
element is in bold .
References All references are in i tal ics . Reference also
contain hyperl inks and help you to quickly
navigate to related content
Navigat ion > Arrow ‘>’ notat ion describes the f low of
navigation in the applicat ion. For example,
the following navigat ion means “on the Left
Panel , Cl ick Application and then cl ick
New Property .”
Left Panel > Appl icat ion > New Property
Fur ther Help
In case you need further help, please cal l +91 80 4125 5708 or send
an email to [email protected]
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Introducing Property and
Vacant Land Tax System
Property and Vacant Land Tax Information System (PTIS) is a web-
based sof tware module that helps municipal corporat ions manage
property and vacant land taxat ion, ef f iciently and effect ively.
The system br ings in accountabil i ty and transparency in the decision
making process of the revenue department of a municipal corporat ion.
I t provides comprehensive information about a property such as:
Property detai ls
Property tax est imate
Mutat ion of property
Payments against the property
Demand collect ion & balance (DCB) of the property
Main Transact ions
Key tasks or act ivit ies performed in PTIS are cal led Transact ions.
PTIS enables you to perform the following main transactions:
1. Creat ing a new property
2. Creat ing a vacant land
3. Bifurcating a property
4. Adding or alter ing an exist ing property
5. Transferr ing ownership of a property
6. Collect ing property tax
7. Applying for revis ion petit ion
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Ro les Invo lved in the T ransac t ions
Dif ferent roles may be involved in complet ing a transact ion.
Note: Role names and their functions can be conf igured in PTIS
depending on the needs of your department.
The following table describes the typical roles involved in complet ing
the transact ions in PTIS.
Table 1 Roles in PTIS
Role Descr ipt ion
Clerk Init iates transactions and enters details in
the transact ion forms.
Interacts with the cit izens. Whenever
required, also pr ints and provides copies of
decisions/documents related to cit izen ’s
applicat ions.
Bi l l Col lector Verif ies the detai ls entered by the clerk in
any transaction form.
Revenue Inspector Responsible for val idat ing the information
entered in the transaction forms.
Conducts f ield inspections to verify the facts
in the transact ion forms.
May correct the details in the transact ion
forms, if required, to match with the facts on
the ground.
Revenue Off icer Based on the transaction details and the
comments of bil l collector/revenue of f icer,
decides to either reject the transact ion or
forward it to the commissioner for approval.
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Commissioner Final author ity to approve or reject a
transaction.
Also hears and disposes review petit ions
f rom the cit izens.
PT IS Repor ts
PTIS provides dif ferent types of reports to help you monitor and
manage al l aspects of property and vacant land taxat ion. The reports
include:
Boundary wise DCB detai ls
Daily col lect ion report
Collect ion report boundary wise
Appl icat ion workf low status report
Audit trai l report
Property usage reports
Defaulters report
Base register
S ign ing in to the Sys tem
You need to sign in before you can start using the system.
To sign in:
1. Enter the correct URL in the internet browser. The Sign in
page appears, as shown in Figure 1 .
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Figure 1 : Signing into PTIS
2. Enter username, password and click Sign in.
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Home Sc reen
After signing into the system, the Home Screen appears, as shown in
the Figure 2 .
Figure 2 Home Screen
Worklist Drafts NotificationsTop Panel
Left Panel Right Panel
Home screen consists of the following panels:
Lef t Panel Provides two opt ions – Applicat ions and
Favour ites.
Applications enable you to carry out dif ferent
transactions and view the reports.
You can mark any transact ion or report as
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your favour ite. Once marked, the
applicat ion or reports shows up in Favourites
for quick access.
Top Panel Enables you to view Worklist, Drafts, and
Notifications.
In addit ion, the Top Panel enables you to
update your prof i le.
Right Panel Shows Worklist, Drafts, and Notifications in List
View sorted chronological ly with most
recent on top.
Worklist contains all the transact ions that
are pending reviews or approval.
Drafts contain the transactions that are
under process and not yet ready for
forward submission.
The icon on the r ight of each row
enables you to view history of each
transaction.
Open ing Ex i s t ing T ransac t ions
The Right Panel of the Home Screen contains l ist of transactions in
the Worklist, as shown in Figure 2 .
Cl ick on any transaction in the l ist to open that transact ion. The
transaction opens in a new browser window.
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Creat ing a New Transac t ion
You can create a new transact ion by navigating the Applications in the
Left Panel of the Home Screen, as shown in Figure 2 .
From the Applications you can dri l l down to dif ferent features of PTIS,
as shown in Figure 3 .
Figure 3 Creating/Opening Transactions
You can also create new transactions through the Favourites l ink in the
Left Panel.
Mark ing T ransac t ions as Favour i tes
Any transaction that you want to access from Favourites, you need to
mark it as a favourite before you access it , as shown in Figure 4 .
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Figure 4 Marking as Favouri te
Upload ing Documents
You can also upload documents whi le creating dif ferent transactions.
The Document Enclosed Details sect ion within the transact ion form, l ists
the documents required for that transaction, as shown in Figure 5 .
Figure 5 Uploading Documents
To upload a document, cl ick Choose File, select the required f i le f rom
your local folder, and then click open. The name of uploaded f i le now
appears instead of No file chosen.
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Introducing Workflows
A transact ion goes through many stages before it is completed. At
dif ferent stages of a transaction, specif ic act ions are performed by
dif ferent roles. Transaction workf low is the organization of stages
f rom start to f inish. Workf lows are designed to ensure transparency,
accuracy, and accountabi l i ty in the revenue department.
Note: Although this manual descr ibes typical workf lows for dif ferent
transactions, PTIS enables you to conf igure workf lows depending on
the needs of your organizat ion.
For example, in smaller departments, a transact ion may direct ly go
from Revenue Inspector to the Commissioner instead of going via a
Revenue Off icer.
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Although the data entered or altered in each transaction is dif ferent,
al l transact ions go through similar review and approval process.
A transact ion goes through mult iple levels of reviews unt i l i t is
approved. All transactions go through the following review process.
Figure 6 Review/Approval Process
Workf low Rev iews /Approva l
The aim of reviews is to ensure that al l detai ls entered in the
transaction are accurate. Users perform the following steps af ter
reviewing a transact ion.
Enter review remarks
I f transaction details are correct, forward the transact ion to the
next stage of workf low. Otherwise, reject the transact ion.
Create/Modify a
Task
Review
Approve
OK
NOT OK
Page | 18
Entering Review Remarks
All review actions are performed on the Approval Details sect ion
available at the bottom of each transaction form, as shown in
Figure 7 .
In the Approval Details sect ion, enter review remarks in the Approver
Remarks box
Figure 7 Approval Deta i ls
Forwarding a Transaction
Reviewer forwards a transaction to the next stage of the workf low if
no discrepancies are found in the transaction detai ls.
To forward a transaction:
1. In the Approval Details section, as shown in the preceding
Figure 7 , select Revenue Department f rom the Approver
Departments l ist .
2. Select a designat ion from the Approver Designation l ist .
3. Select f rom the Approver list, the name of the user to whom
you want to forward the transact ion.
4. Click Forward. The appl icat ion is automatical ly forwarded to
the concerned user for further review or approval.
Rejecting a Transaction
I f you f ind any discrepancies in the transaction detai ls, you can reject
the transact ion. The rejected transaction goes back to the init iator of
Page | 19
the transact ion, who can either reject the transaction or modify and
resubmit it .
Before reject ing a transact ion, it is mandatory to enter the reasons for
reject ion in the Approver Remarks box.
To reject a transaction, cl ick Reject in the Approver Details sect ion.
Approving a Transaction
The f inal stage of each transact ion is approval. At the approval stage
a transact ion is either approved or rejected. Each workf low has a
designated role ent it led to approve a transaction.
At the approval stage of a transaction, user can view an Approve
button at the bottom of the transaction form, as shown in Figure 8 .
Figure 8 Transaction Approval
Cl ick Approve to approve the transaction
Transact ion C losure
After a transaction is approved, the system automatical ly generates a
special not ice along with a new unique identif icat ion number for the
transaction. This special not ice is digitally s igned by the
commissioner.
Af ter approval , the identif icat ion number and tax detai ls are
automatical ly sent as an SMS to the cit izen. The special not ice is also
sent to the clerk for print ing and handing over to the cit izen.
Page | 20
I f the appl icat ion was submitted at the Meeseva counter/CSC, cit izens
can approach any of the cit izen service counters with their appl icat ion
number. This helps the clerk to search for the applicat ion in the
system and hand over the special not ice.
I f the appl icat ion was submitted online, c it izens get the special not ice
in their inbox, which they can download and print.
Note: I f a transact ion is rejected, the system automatical ly forwards
the appl icat ion to the transact ion init iator and sends an SMS to the
cit izen with reasons for reject ion of applicat ion.
Audi t Tra i l
All form entr ies, modif icat ions, comments, feedback, or documents
are maintained in a database along with the details such as who did it
and when. Audit trai l report provides complete information about the
transaction trail.
The audit trail is available to specif ic users.
Page | 21
Creating a New Property
The system enables you to create a new property. The property can
belong to one of the following categories:
New Property
Vacant land
In i t i a t ing a New Property Reques t
A New property request can be init iated in any of the following ways:
a) Cit izen Service Centre (CSC)
b) Meeseva counters
c) Online request submitted by a cit izen
d) Init iated direct ly by the bi l l col lector based on the f ield
survey
e) Notif icat ion by the system for approved bui lding plans
Condi t ions fo r Creat ing a New Proper ty
A new property is created only when:
a) A new property is identif ied during f ield survey
b) Cit izen informs the revenue department about the property
c) An exist ing property undergoes bifurcation
Page | 22
d) A property is given a new bui lding plan approval and the
system notif ies the concerned bil l col lect or to init iate the
assessment of property af ter a pre -determined t ime.
Documents Requ i red
Along with the appl icat ion, the property owner is required to submit
the following documents for creating a new property :
a) Photo of assessment
b) Copy of the building permission
c) Attested copies of property documents ( including l ink
documents)
d) Two non-judicial stamp papers of Rs.10 each
e) Notar ized af f idavit cum indemnity bond on Rs.100 stamp
paper
f ) Copy of death cert if icate/ succession cert if icate/ legal heir
cert if icate
Page | 23
Transact ion In i t i a t ion – By C le rk
Perform the following steps to create a new property:
1. To open a new property form, use the following navigation.
Left Panel > Appl icat ions > Property Tax > New Property >
Create New Property
A New Property Form appears as shown in Figure 9 . For more
detai ls, refer Creating a New Transaction on page 14 .
Figure 9 New Property Form
2. Enter detai ls in the New Property Form as described in Table 2.
Page | 24
Table 2 Enter ing New Property Detai ls
Category of Ownership Specify the type of ownership by
select ing an option from the
Category of Ownership l ist .
For example, select Private i f i t is a
private property. I f i t is empty
land, select Vacant land.
Property Type Specify the type of property by
select ing an option from the
Property Type l ist .
For example, select Residential i f
the property is used for
resident ial purpose.
Exemption Category Select an option f rom the
exemption category i f the property
falls under a group of propert ies
for which the tax is 100%
exempted.
For example, Mosques, Ex-service
men.
Owner Detai ls Enter the property owner ’s detai ls
such as Aadhaar number and
Mobile number.
Assessment Detai ls
Reason for Creation Specify the reason for creating
this property record. You can
choose from the following options:
New Property
Page | 25
Bifurcation
Extent s ite Specify the area of the property
including the compound area.
Extent of Appurtenant land Specify the area of vacant land
around the property i f the vacant
land is more than one-third of the
property.
Super Structure Select the Super Structure opt ion if
the owner of the land and the
owner of the building on the land
are two dif ferent part ies.
Enter the detai ls of the site owner
if the property falls under a Super
Structure Category.
Bui lding Plan Detai ls Select the Building Plan Details
opt ion if the town planning
department has authorized the
bui lding construct ion at the site. I f
author ized, enter the bui lding
permission number and date.
Deviat ion Percentage Enter the percentage of area of
the building that is deviat ing f rom
the actual area permitted for
construct ion of bui lding.
*An addit ional penalty charge is
calculated based on the deviat ion
percentage.
Registrat ion Document No. Enter the registrat ion number of
the property when the property
Page | 26
was registered to its owner .
Registrat ion Document
Date
Enter the registrat ion date when
the property was registered by its
owner.
Property Address Enter the geographical locat ion of
the property. Specify detai ls of
the property such as Zone number
and Ward number.
Amenit ies Select the amenit ies avai lable on
the site.
For example, select the Lift
checkbox if there is a l i f t in the
bui lding.
Construct ion Type Enter the detai ls about the
construct ion type of the building.
For example, specify if the Floor
type is marble
Floor Detai ls Enter the detai ls of each of the
f loors. Mult iple f loors can be
added to a property. For instance,
specify if the f loor is on the 2 nd
level of the building.
3. Upload the documents provided by the property owner . For
more detai ls, refer Uploading Documents on page 15 .
4. Once al l the detai ls are entered, forward the new property
transaction to bi l l col lector . For more detai ls, refer
Forwarding a Transaction on page 18 .
Page | 27
Workf low fo r Creat ing New Proper ty
The following diagram shows the review/approval workf low for
creating a new property.
Once the new property detai ls are entered and forwarded by the
Clerk, the following steps are performed. For more details on
forwarding, reject ing, or approving , refer Workflow Reviews/Approval
on page 17 .
1. Bil l Col lector ver if ies the details and forwards the
transaction to Revenue Inspector .
Note: Bil l Collector cannot modify the detai ls in the
transaction.
2. Revenue Inspector val idates the detai ls with a f ield
inspect ion. I f required, modif ies the detai ls and forwards the
transaction to Revenue Off icer.
Note: Remarks are mandatory in case the Revenue
Inspector modif ies transact ion details.
3. Revenue of f icer reviews the details and analyzes the
remarks. Forwards for Approval to the Commissioner .
•Enter Details
Clerk
•Verify details
Bill Collector •Validate with field inspection
Revenue Inspector
•Review Details
Revenue Officer •Approve
Transaction
Commissioner
Page | 28
4. Commissioner approves the transaction. For more details on
approving or reject ing a transaction, refer Workflow
Reviews/Approval on page 17 .
Transaction is c losed once it is approved or rejected. For more
detai ls, refer Transaction Closure on page 19 .
Page | 29
Searching for a Property
You can search for a property by f i l ter ing through the l ist of property
records in the system. You can search using the following categories:
a) Assessment Number
b) Zone and Ward
c) Owner Name
d) Demand
To search for a property:
1. Open a Search Form by using the following navigation .
Left Panel > Appl icat ions > Property Tax > Exist ing Property
> Search Property
A Search Form appears, as shown in Figure 10 . For more
detai ls, refer Creating a New Transaction on page 14 .
Page | 30
Figure 10: Search Form
Page | 31
Search for a property by enter ing any of the following:
a) Assessment Number of the property
b) Zone and Ward details
c) Property Owner ’s detai ls
d) Demand details
List of propert ies appear that match your search cr iteria, as shown in
Figure 11.
Figure 11 Search Resul ts
Open ing T ransac t ions f rom Search Resu l t s
You can perform the following act ions on any item in the Search Result
l ist .
Addit ion/Alterat ion of Property
Page | 32
Bifurcation
Transfer of Property
Revision Petit ion
To perform any of the above act ions, select the desired act ion f rom
the Choose l ist in the Action column of the Search Result. Refer Figure 11.
Page | 33
Creating a Vacant Land
Vacant lands within the l imits of the Municipal ity are also taxable
propert ies. PTIS enables you to create a new property record for a
vacant land.
Documents Requ i red
Along with the appl icat ion, the property owner is required to submit
the following documents for creating a Vacant Land record in the
system:
a) Photo of Assessment
b) Copy of the Bui lding Permission
c) Attested Copies of Property Documents ( including Link
documents)
d) Two Non-Judicial Stamp Papers of Rs.10 each
e) Notar ized Aff idavit cum Indemnity Bond on Rs.100 stamp
paper
f ) Copy of Death cert if icate/ succession cert if icate/ legal heir
cert if icate
Transact ion In i t i a t ion – By C le rk
Perform the following steps :
1. Open a New Property form by using the following navigation.
Page | 34
Left Panel > Appl icat ions > Property Tax > New Property >
Create New Property
A New Property form appears, as shown in Figure 12 . For
more detai ls, refer Creating a New Transaction on page 14 .
Figure 12: New Property Form-Vacant Land
2. Select Vacant Land from Category of Ownership l ist.
3. Fill in the form details as descr ibed in .
4. Table 2 Entering New Property Detai ls .
5. Enter the vacant land details and the detai ls of surrounding
boundaries of the property, as described in the following
table:
Page | 35
Table 3 : Vacant Land Detai ls
Vacant Land Detai ls
Survey No. Survey number of the vacant
land
Patta No. Patta number of the vacant
land
Vacant land
area(Sq.yards)
Area of the vacant land. The,
system converts it into meters.
Market area
value per
Sq.meters
Document value of the land
Current capital
value
After entering area and market
value, system calculates and
displays capital value.
Effect ive date The date f rom which the vacant
land needs to be taxed.
Details of Surrounding Boundaries of the property
North Area on the northern side of
the vacant land.
East Area on the eastern side of the
vacant land.
West Area on the western side of the
vacant land.
South Area on the southern side of
the vacant land.
Page | 36
6. Upload relevant documents for verif icat ion. For more detai ls,
refer Uploading Documents on page 15 .
7. Forward the appl icat ion to the Bi l l Col lector .
Workf low fo r Creat ing Vacant Land
The following diagram shows the review/approval workf low for
creating a Vacant Land.
Once the vacant land details are entered and forwarded by the Clerk ,
the following steps are performed. For more details on forwarding,
reject ing, or approving refer Workflow Reviews/Approval on page 17 .
1. Bil l Col lector ver if ies the details and forwards the
transaction to Revenue Inspector .
Note: Bil l Collector cannot modify the detai ls in the
transaction
2. Revenue Inspector verif ies/modif ies the detai ls af ter f ield
vis it and forwards the transact ion to Revenue Off icer.
Note: Remarks are mandatory in case the Revenue
Inspector makes modif icat ions in the transaction detai ls.
3. Revenue of f icer reviews detai ls and analyzes the remarks.
Forwards to Commissioner for Approval.
•Enter Details
Clerk
•Verify Details
Bill Collector •Validate with field inspection
Revenue Inspector
•Review Details
Revenue Officer •Approve
Application
Commissioner
Page | 37
4. Commissioner approves the transaction. For more details on
approving or reject ing a transaction, refer Workflow
Reviews/Approval on page 17 .
Transaction is c losed once it is approved or rejected. For more
detai ls, refer Transaction Closure on page 19 .
Page | 38
Bifurcating a Property
I f a property gets bifurcated into two or more parts, PTIS provides you
with an opt ion to bifurcate the exist ing property in the system and re-
calculate the tax.
The property owners need to request for bifurcation of their property
by submitt ing appl icat ions along with al l the relevant documents to
support their c laim. These appl icat ions are ver if ied and val idated
before the bifurcation process is init iated.
The total area of the parent property and chi ld property is val idated
by the system by modifying the parent property according to the
parameters of the new child property.
Note: The bifurcation of the property is not al lowed t i l l the exist ing
property taxes are paid by the assesse.
Documents Requ i red
Along with the appl icat ion, the property owner is required to submit
the following documents for bifurcating a property.
a) Photo of assessment
b) Copy of the building permission
c) Attested copies of property documents ( including l ink
documents)
d) Two non-judicial stamp papers of Rs.10 each
Page | 39
e) Notar ized af f idavit cum indemnity bond on Rs.100 stamp
paper
f ) Copy of death cert if icate/ succession cert if icate/ legal heir
cert if icate
Transact ion In i t i a t ion –By C le rk
Perform the following steps :
1. To open Bifurcation of Assessment screen, use the following
navigation.
Applicat ions>Property Tax>Exist ing Property>Bifurcation of
Assessment
2. Enter the assessment number of the property . Bifurcation of
Assessment screen appears, as shown in Figure 13 .
Alternatively, you can also search for the property by using
the search f i l ters avai lable in the system . Refer Searching
for a Property on page 29.
You can also create a new property and select Bifurcation as
the Reason for Creation in Assessment details section.
Page | 40
Figure 13 Bi furcation of Assessment
.
3. Enter the Assessment number of parent property for creating
a bifurcated chi ld property.
The system records the parent property number for the
property and displays the pending tax , if any.
Note: I f there is any pending tax, the system wil l not allow
you to proceed with the appl icat ion submission .
Page | 41
4. Upload relevant documents for val idat ion as l isted in
Documents Required . For more detai ls refer Uploading
Documents on page 15 .
5. Forward the appl icat ion to the Bi l l Col lector .
Workf low fo r B i fu rcat ing a Proper ty
The following diagram shows the review/appro val workf low for
bifurcating a property.
Once the transact ion is forwarded by the Clerk , the following steps
are performed. For more detai ls on forwarding, reject ing, or approving
refer Workflow Reviews/Approval on page 17 .
1. Bil l Col lector ver if ies the details and forwards the
transaction to Revenue Inspector .
Note: Bil l Collector cannot modify the detai ls in the
transaction
2. Revenue Inspector verif ies/modif ies the detai ls and forwards
the transact ion to Revenue Off icer.
Note: Remarks are mandatory in case the Revenue
Inspector makes modif icat ions in the transaction detai ls.
•Enter Details
Clerk
•Verify details
Bill Collector •Validate with field inspection
Revenue Inspector
•Review Details
Revenue Officer •Approve
Transaction
Commissioner
Page | 42
3. Revenue of f icer reviews detai ls and analyzes the remarks.
Forwards to Commissioner for Approval.
4. Commissioner approves the transaction. For more details on
approving or reject ing a transaction, refer Workflow
Reviews/Approval on page 17 .
Transaction is c losed once it is approved or rejected. For more
detai ls, refer Transaction Closure on page 19 .
Page | 43
Adding or Modifying
an Existing Property
A property may undergo substantial change in its usage due to
reasons that include:
1. Structural factors such as addit ion/delet ion of exist ing bui lt
up area.
2. Uti l i ty factors such as occupancy change.
3. Court cases.
4. Any other reason where property details (except owner and
address details) get changed.
These changes have an impact on the increase/ decrease in property
tax demand. In such instances, the system provides a function that
enables you to add or modify an exist ing property.
Note: The addit ion/alterat ion of property is not init iated unti l the
exist ing property taxes are paid by the assesse. I f tax is due for some
instalments, the property owner should pay the taxes due after which
you can init iate addit ion/alterat ion of assessment.
Documents Requ i red
Property owner needs to provide following documents for
Addit ion/Alterat ion of property:
Assessment photo
Building plan documents ( if appl icable)
Page | 44
Ru les for Re-es t imat ing Proper ty Tax
Consider the following rules before re -est imating property tax
charges:
I f after modif icat ion of the property, the tax charges increase,
then do not conduct val idat ion of property tax payment .
I f after modif icat ion of the property, the tax charges decrease
then conduct val idat ion that ensures property tax payment is
done unti l current f inancial year.
Note: Alterat ion of the property can be accepted before 31 s t August
for f irst half instalment and 28 t h February for second half instalment .
Transact ion In i t i a t ion – By C le rk
Perform the following steps :
1. To open Addition/Alteration of Assessment screen, use the
following navigation.
Left Panel > Appl icat ions > Property Tax > Exist ing Property
> Addit ion/Alterat ion of Assessment
2. Enter the assessment number of the property.
Addition/Alteration of Assessment screen appears, as shown in
Figure 14.
Alternatively, you can also search for the property by using
the search f i l ters avai lable in the system. Refer Searching
for a Property on page 29.
Page | 45
Figure 14 Addit ion/Al te rat ion of Assessment
The system displays the relevant detai ls about the property
and also the pending tax information of the property.
3. Modify the current detai ls ment ioned in the property record
or add new information.
Note: You can change the property type from vacant land to
private property/state government /central government
property, but, you cannot change pr ivate property/state
government /central government property to Vacant Land.
Page | 46
4. Upload relevant documents for val idat ion as l isted in
Documents Required . For more detai ls, refer Uploading
Documents on page 15 .
5. Forward the appl icat ion to the Bi l l Col lector .
Workf low fo r Adding/Modi fy ing an Ex i s t ing
Property
The following diagram shows the review/approval workf low for
adding/modifying an exist ing property .
Once the new property detai ls are entered and forwarded by the
Clerk, the following steps are performed. For more details on
forwarding, reject ing, or approving refer Workflow Reviews/Approval
on page 17 .
1. Bil l Col lector ver if ies the details and forwards the
transaction to Revenue Inspector .
Note: The property/ vacant land tax wil l be in Alterat ion
State. No transactions can be performed on this property
2. Revenue Inspector verif ies/modif ies the detai ls, uploads
relevant documents, re-est imates the property tax charges,
and forwards the transaction to Revenue Off icer.
•Enter Details
Clerk
•Verify details
Bill Collector •Validate with field inspection
Revenue Inspector
•Review Details
Revenue Officer •Approve
Transaction
Commissioner
Page | 47
3. Revenue of f icer reviews the details and analyzes the
remarks. Forwards to Commissioner for Approval.
4. Commissioner approves the transaction. For more details on
approving or reject ing a transaction, refer Workflow
Reviews/Approval on page 17 .
Transaction is c losed once it is approved or rejected. For more
detai ls, refer Transaction Closure on page 19 .
Page | 48
Collecting Property Tax
PTIS notif ies the concerned of f icials in Revenue Department about
the Property Tax due. I t enables to col lect property tax in an
organized manner. Key features include:
Collect ing property tax charges f rom the cit izens
Generating receipts
Automatically updating the payment status
Updat ing DCB detai ls of the respective property
Col l ec t ing Tax Charges - Co l l ec t ion Opera tor
Perform the following steps:
1. Open Collect Tax form by using the following navigation.
Left Panel > Appl icat ions > Property Tax > Exist ing Property
> Col lect Tax
2. Enter the Assessment number of the property.
3. Collect the property tax charges due from the cit izen.
4. I f the cit izen is paying through cheque/DD, enter the
cheque/DD detai ls .
Page | 49
Transferring
Ownership of a Property
Property owners can transfer their property to someone by gif t ing or
sel l ing it . For such cases, the system enables you to transfer the
ownership of a property.
Note: Payment of pending property taxes is mandatory for the change
in ownership.
Documents Requ i red
Property owner needs to provide the following documents whi le
submitt ing the appl icat ion for Transfer of Ownership.
Address proof of both part ies
Attested copies of property documents
Tit le deeds issued by revenue department
Transact ion In i t i a t ion –By C le rk
Perform the following steps:
1. To open Transfer Ownership screen, use the following
navigation.
Page | 50
Left Panel > Appl icat ions > Property Tax > Exist ing Property
> Addit ion/Alterat ion of Assessment
2. Enter the assessment number of the property. Transfer
Ownership screen appears, as shown in Figure 15 .
Alternatively, you can also search for the property by using
the search f i l ters avai lable in the system. Refer Searching
for a Property on page 29.
Figure 15 Transfer Ownership
Page | 51
3. Enter the detai ls of the new owner and specify the reason for
transfer.
4. Upload documents for val idat ion as l isted in Documents
Required . For more detai ls, refer Uploading Documents on
page 15 .
5. Forward the appl icat ion to the Bi l l Col lector .
Workf low fo r T rans fe r r ing Ownersh ip of a
P roperty
The following diagram shows the review/approval workf low for
transferr ing ownership of a property.
Once the new property detai ls are entered and forwarded by the
Clerk, the following steps are performed. For more details on
forwarding, reject ing, or approving refer Workflow Reviews/Approval
on page 17 .
1. Bil l Col lector ver if ies the details and forwards the
transaction to Revenue Inspector .
2. Revenue Inspector verif ies/modif ies the detai ls , enters the
market value of the property. Based on the market value, the
system calculates mutation fee . Forwards the transact ion to
the Col lect ion Operator .
•Enter Details
Clerk
•Verify details
Bill Collector •Validate
with field inspection
Revenue Inspector
•Collect Tax
Collection Operator •Review
Details
Revenue Officer
•Approve Transaction
Commissioner
Page | 52
3. Collect ion Operator performs the steps as descr ibed in
Collect ing Tax Charges- Collect ion Operator . Forwards the
applicat ion to the Revenue Off icer once the payment is made
by the cit izen.
4. Revenue of f icer reviews the details and analyses the
remarks. Forwards the transact ion to Commissioner for
Approval.
5. Commissioner approves the transaction. For more details on
approving or reject ing a transaction, refer Workflow
Reviews/Approval on page 17 .
Transaction is c losed once it is approved or rejected. For more
detai ls, refer Transaction Closure on page 19 .
Page | 53
Applying for Revision Petition
Property owners can apply for revis ion petit ion if they do not f ind the
tax levied on their property acceptable. They can submit an
applicat ion request ing revision of petit ion within 15 days af ter Special
Notice is generated.
I f the appl icat ion is approved, the tax of the property may
decrease/increase/remain same.
Note: I f a cit izen does not apply for revis ion pet it ion within 15 days,
the system automat ical ly f inalizes the tax and revision petit ion option
is disabled.
Transact ion In i t i a t ion – By C le rk
Perform the following steps:
1. To open Revision Petition screen, use the following navigation.
Left Panel > Appl icat ions > Property Tax > Exist ing Property
> Revision Petit ion
2. Enter the assessment number of the property. Revision Petition
screen appears, as shown in Figure 16 .
Alternatively, you can also search for the property by using
the search f i l ters avai lable in the system. Refer Searching
for a Property on page 29.
Page | 54
Figure 16 Revis ion Peti t ion
3. Enter the detai ls relat ive to property revision petit ion into the
system.
4. Forward the appl icat ion to the Commissioner.
Page | 55
Workf low fo r Rev i s ion Pet i t ion
The following diagram shows the review/approval workf low for
revis ion pet it ion.
Once the revision petit ion transact ion is forwarded to the
Commissioner, the fol lowing steps are performed. For more detai ls on
forwarding, reject ing, or approving refer Workflow Reviews/Approval
on page 17 .
1. Commissioner enters hearing detai ls , date and venue.
Forwards the transaction to Clerk.
2. Clerk generates hear ing notice. Forwards the transact ion to
Revenue Inspector.
3. Revenue Inspector verif ies/modif ies the property detai ls, if
required, and forwards the transaction to Revenue Off icer .
Note: Remarks are mandatory in case the Revenue
Inspector makes modif icat ions in the transaction detai ls.
4. Revenue Off icer val idates the detai ls. Forwards the
transaction to Commissioner.
5. Commissioner approves the revision petit ion. For more
detai ls on approving or reject ing a transaction , refer
Workflow Reviews/Approval on page 17 .
•Enter details
Clerk
•Enter hearing details
Commissioner •Generate
hearing notice
Clerk
•Verify/Modify details
Revenue Inspector •Verify details
Revenue Officer
•Approve revision petition
Commissioner
Page | 56
6. Clerk prints the endorsement notice of revis ion petit ion and
hands over to the cit izen.
7. I f there are any modif icat ions in the property detai ls, c lerk
generates special notice and hands over to the cit izen.
Page | 57
Vacancy Remission
I f Property is vacant for minimum 6 months, the property owner can
apply for vacancy remission f rom property tax. Vacancy remission
feature enables a cit izen to apply for vacancy remission f rom property
tax.
Documents Requ i red
Along with the appl icat ion, the property owner needs to submit the
following documents for creating vacancy remission:
Electr ic ity Bi l l
Any other required documents
Task In i t i a t ion –By C lerk
Perform the following steps to create vacancy remission:
1. To open vacancy remission screen, use the fol lowing
navigation.
Left Panel > Appl icat ions > Property Tax > Exist ing Property
> Vacancy Remission
2. Enter the assessment number of the property. Vacancy
Remission screen appears, as shown in Figure 17.
Page | 58
Figure 17: Vacancy Remission
3. In the Vacancy Remission Details sect ion, enter From Date, To Date
and Vacancy Comments.
4. In the Approval Details section, select Revenue Department
f rom the Approver Departments l ist .
5. Select a designat ion from the Approver Designation l ist .
6. Select f rom the Approver list, the name of the user to whom
you want to forward the task.
7. Click Forward. The appl icat ion is automatical ly forwarded to
the concerned user for further review or approval.
Workf low fo r Vacancy Remiss ion o f a P roperty
The following diagram shows the review/approval workf low for
vacancy remission of a property.
Page | 59
Once the Vacancy Remission details are entered and forwarded by
the Clerk, the following steps are performed. For more detai ls on
forwarding, reject ing, or approving refer Workflow Reviews/Approval
on page 17 .
1. Clerk enters the appl icat ion details along with remarks and
forwards to commissioner.
2. Commissioner reviews the appl icat ion and forwards it to the
Revenue Inspector .
3. The Revenue Inspector conducts f ield verif icat ion, val idates
the effect ive date of vacancy of the property, enters
remarks.
I f the appl icat ion was submitted to the CSC, the cit i zen can
approach any of the cit izen service counters with his
applicat ion number. The ULB Operator can search the
system with the appl icat ion number and hand over the
acknowledgement to the cit izen.
Six Monthly Cycle
Vacancy remission process undergoes the following six monthly cycle:
1. Revenue Inspector searches for exist ing vacancy remission
propert ies every month and updates f ield inspect ion details
unti l 6 t h month.
•Enter Details
Clerk
•Review Transaction
Commissioner
•Veifies Details
Revenue Inspector
Page | 60
2. In the 6 t h month, Revenue Inspector val idates and approves
it and forwards to the Revenue off icer for approval.
3. Revenue of f icer val idates the detai ls and forwards it to
commissioner for f inal approval.
4. Commissioner val idates the detai ls and remarks entered by
Revenue Inspector, i f found correct, the Commissioner
approves the applicat ion.
System grants 50% tax exempt ion in next instalment as
vacancy remission.
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Tax Exemption
I f property belongs to exempted categories such as temples, mosque,
ex-servicemen, or any other, then 100% property tax exempt ion is
given by the municipal it ies.
Note: I f property category is changed from commercial/residential to
exemption category then property owner has to apply separately for
tax exemption.
Documents Requ i red
The following documents are required along with the applicat ion for
tax exemption:
a) Cert if icate f rom Sainik welfare department
b) Any other required documents
Task In i t i a t ion – By C le rk
Perform the following steps to create tax exemption:
1. To open a Property Tax Exemption form, use the following
navigation.
Left Panel > Appl icat ions > Property Tax > Exist ing Property
> Tax Exempt ion
Property Tax Exemption Form appears, as shown in Figure 18.
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Figure 18: Property Tax Exemption
2. In the Exemption Details sect ion, select a reason from the
Exemption Reason l ist .
3. In the Approval Details section, select revenue department and
designation f rom the Approver Department and Approver
Designation l ists respectively.
4. Select f rom the Approver list, the name of the user to whom
you want to forward the task.
5. Click Forward. The appl icat ion is automatical ly forwarded to
the concerned user for further review or approval.
Workf low fo r Tax Exempt ion
The following diagram shows the review/approval workf low for Tax
Exemption.
Page | 63
Once the tax exempt ion details are entered and forwarded by the
Clerk, the following steps are performed. For more details on
forwarding, reject ing, or approving refer Workflow Reviews/Approval
on page 17 . .
1. Bil l Col lector ver if ies the details and forwards the
transaction to Revenue Inspector .
Note: The property is in Exemption State. Therefore, no
transactions can be performed on this property.
2. Revenue Inspector verif ies/modif ies the detai ls and forwards
the transact ion to Revenue Off icer.
Note: Remarks are mandatory in case the Revenue
Inspector makes modif icat ions in the transaction detai ls.
3. Revenue of f icer reviews detai ls and analyzes the remarks.
Forwards to Commissioner for Approval.
4. Commissioner approves the transaction. For more details on
approving or reject ing a transaction, refer Workflow
Reviews/Approval on page 17 .
On approval of the transact ion, the p roperty is marked as
exempted property and the property owner is not required to
pay tax
•Enter Details
Clerk
•Validate details
Bill Collector •Field
Inspection
Revenue Inspector
•Review Details
Revenue Officer •Approve
Transaction
Commissioner
•Generates Acknowledgement
Clerk
Page | 64
Transaction is c losed once it is approved or rejected. For more
detai ls, refer Transaction Closure on page 19 .
.
Page | 65
Property Demolition
I f a property is completely demolished , the property owner is required
to inform the municipal ity to stop the levy of property tax f rom the
effect ive date. From the effect ive date, instead of property tax, vacant
land tax is levied on the vacant land on which the property was
demolished.
Note: This feature is appl icable for Property t ax, not for vacant land
tax. Al l pending property tax dues should be clear before a property
owner can init iate the demolit ion process .
Task In i t i a t ion – By C le rk
Perform the following steps to create an applicat ion for int imating
about property demolit ion:
1. To open a new Property Demolition form, use the following
navigation.
Left Panel > Appl icat ions > Property Tax > Exist ing Property
> Property Demolit ion
A New Property Demolition Form appears as shown in Figure
19.
Page | 66
Figure 19: Property Demoli t ion
Figure 16
2. In the Demolition Details sect ion, enter the reason for
demolishing property in the Reason for demolition box.
3. Enter the vacant land details and the detai ls of surrounding
boundaries of the property, as described in the following
table:
Vacant Land Detai ls
Survey No. Survey number of the vacant
land
Patta No. Patta number of the vacant
land
Vacant land
area(Sq.yards)
Area of the vacant land. The,
system converts it into meters.
Market area
value per
Document value of the land
Page | 67
Sq.meters
Current capital
value
After entering area and market
value, system calculates and
displays capital value.
Effect ive date The date f rom which the vacant
land needs to be taxed.
Details of Surrounding Boundaries of the property
North Area on the northern side of
the vacant land.
East Area on the eastern side of the
vacant land.
West Area on the western side of the
vacant land.
South Area on the southern side of
the vacant land.
4. In the Approval Details section, select revenue department f rom
the Approver Departments l ist .
5. Select a designat ion from the Approver Designation l ist .
6. Select f rom the Approver list, the name of the user to whom
you want to forward the task.
7. Click Forward. The appl icat ion is automatical ly forwarded to
the concerned user for further review or approval.
Page | 68
Workf low fo r P roper ty Demol i t ion
The following diagram shows the review/approval workf low for
Property Demolit ion.
Once the tax exempt ion details are entered and forwarded by the
Clerk, the following steps are performed. For more details on
forwarding, reject ing, or approving refer Workflow Reviews/Approval
on page 17 .
8. Bil l Col lector ver if ies the details and forwards the
transaction to Revenue Inspector .
Note: Bil l Collector cannot modify the detai ls in the
transaction
9. Revenue Inspector verif ies/modif ies the detai ls and forwards
the transact ion to Revenue Off icer.
Note: Remarks are mandatory in case the Revenue
Inspector makes modif icat ions in the transaction detai ls.
10. Revenue of f icer reviews detai ls and analyzes the remarks.
Forwards to Commissioner for Approval.
•Enter Details
Clerk
•Validate details
Bill Collector •Field Inspection
Revenue Inspector
•Review Details
Revenue Officer •Approve Transaction
Commissioner
Page | 69
11. Commissioner approves the transaction. For more details on
approving or reject ing a transaction, refer Workflow
Reviews/Approval on page 17 .
Transaction is c losed once it is approved or rejected. For more
detai ls, refer Transaction Closure on page 19 .
Page | 70
Index
A
Adding or Modifying , 42 Applying for Revision Petit ion , 52 Approving a Transaction, 18 Audit Trail , 19
B
Bifurcating a Property, 37 Bi l l Col lector , 5, 20, 26, 35, 40, 45,
50, 53, 54
C
Clerk, 5, 19, 26, 32, 35, 38, 40, 43, 45, 50, 52
Collect ing Property Tax, 47 Collect ion Operator , 47 Commissioner, 5, 26, 27, 35, 36, 41,
45, 46, 51, 54 Creat ing a New Transaction, 12 Creat ing a Vacant Land, 32
D
Documents Bifurcat ing a Proper ty , 42 New Proper ty , 21, 32 Transferr ing Ownership of Property ,
48 Uploading, 14
E
Entering Review Remarks, 17
F
Forwarding a Transaction, 17 Further Help, 6
G
Gett ing Started, 5
H
Home Screen, 11
I
Introducing PVTS, 7 Introducing Workf lows, 15
M
Main Transact ions, 7
N
New Property Condi t ions , 20 creat ing, 20 In i t ia t ing, 20
O
Opening Transactions or Draf ts , 12
P
PVTS, 5 PVTS Reports, 9
Page | 71
R
Reject ing a Transaction, 17 Revenue Inspector , 5, 26, 35, 40,
45, 50, 54 Revenue of f icer , 26, 35, 41, 45, 51 Revenue Off icer , 5, 50 Roles Involved, 8 Rules for Re-estimat ing Property
Tax, 43
S
Searching for a Property, 28 Signing in to the System, 9
T
Transaction Closure, 18 Transaction Init iat ion
Adding/Modify ing Property , 43
Bifurcat ion of Property , 38 New Proper ty , 22 Rev is ion Pet i t ion , 52 Transferr ing Ownership of Property ,
48 Vacant Land, 32
Transferr ing, 48
W
Workf low Adding/Modify ing an Exist ing
Proper ty , 45 Bifurcat ing a Proper ty , 40 Creat ing New Property , 26 Rev iew Pet i t ion , 54 Transferr ing Ownership of Property ,
50 Vacant Land, 35
Workf low Reviews/Approval , 16