PROMOTING GENDER RESPONSIVE DELIVERY OF PUBLIC SERVICES and INCLUSIVE DEVELOPMENT :

MISSION CONVERGENCE

SAMAJIK SUVIDHA SANGAM GOVT OF NCT OF DELHI

Presented by-RASHMI SINGH

The Great Delhi Divide• Only 23.7% live in planned colonies

• Over 80% work in the unorganized sector.

3

HDR Revealed a Paradox

4

• Poor sex ratio - 865 against national average 927 ( 0-6 years)

• One of the highest infant mortality rates. (28)

• Hundred thousand homeless.

Despite…

• Per capita Health Expenditure being three times the national average.

• 21% of total plan allocation for Health, Education and Social Welfare

Women & Child

DevelopmentSC/ST

Health

Labour

6

EducationSocialWelfare

UrbanDev.

Food& Civil Supply

Where to go????

Confusions Galore for the

common person

Top Down Failing To Reach

7

More than 45 welfare schemes across 9 departments but –

top down … not demand driven

State of Exclusion

8

Inaccurate Poverty

Estimates

Unrealistic Budgetary Allocations

Exclusion Of the most

Marginalized

The International Envisioning Workshop In Delhi, May-2008

V ideo.mp4

A Journey Of Partnership

•UD

•Labour

•Health

•WCD

•SW

•Revenue

•Edu

•F&S

•SC/ST

Community

DEPARTMENTS

Reaching out to the unreached

A Unified Response

Convergence : Our Defining Strategy

•INFORMATION •ADMINISTRATIVE

•DATABASE•SCHEMES

•RESOURCESCONVERGENCE

• PROCESSES ANDPROCEDURES

•POLICY

•SECTORS

Convergence Of Inter - Sectoral Services

•14

Labour

EducationSocialWelfare

UrbanDev.

Food & Civil

Supply

Women & Child Develop

ment

SC/ST

Health

Getting To Know The Poor

•15

Through a community based survey

• 124 NGOs,

• 1601 Surveyors from the community,

• 9 survey months

• > 400 Street Plays• > 40 Special Campaigners

• Numerous Community Meetings

Above Poverty Line Yet Vulnerable

Mission Convergence team in conversation with rag pickers

Incom

e in I

NR

The Vulnerability Criteria

SPATIAL SOCIAL OCCUPATIONAL

•Vulnerable living in slums / slum like locations

•Old Age

•Widow/deserted women

•Women/Child Headed Households

•Differently abled

•Debilitating illnesses -HIV/AIDS, TB, Leprosy etc.

•Unorganized/informal,

•Seasonal

•Hazardous

Such as:

Rag picker,

Rickshaw puller,

Daily wage laborers

etc.

Extending Government's Reach

Poverty Mapping

2477 Clusters Mapped

- Using Area Visits

- GIS Mapping,

- Secondary data etc.

Street to Street Survey for Homeless

House Hold Survey

Camp Based Approach

Centre based Registration

•19

Break Access Barriers

• Lack of Knowledge and awareness

• Complex Delivery Mechanisms

• Complicated procedures

• The onus to prove that one is poor was on the poor themselves

•20

•Common eligibility criteria

•Common application form

•Common database of Vulnerable and MIS

•Creation of Convergence Forums

•Single window delivery and facilitation centers

The Innovative Strategies

•21

Implementation/Administrative Structure

22

State Convergence Forum/SSSGoverning Council Chaired by CS

Policy Review CommitteeHeaded by Honorable CM

Programme Management Unit headed by MD, SSS

District Mission Unit(government)

Mother NGO

District Resource Center (NGO)

Gender Resource Centers(NGO)

Community

GR

IE

VA

NC

E

RE

DR

ES

SA

L

SY

ST

EM

S

TH

IR

D

PA

RT

Y A

UD

IT

S

District Convergence Forum Headed by DC

District Mission Unit (District Level PMU)

HealthUrban DevelopmentFood & Civil SuppliesLaborSocial WelfareWoman & Child DevelopmentWelfare of SC/ST/OBC/ Minority EducationInformation Technology

Policy Review Committee

State Convergence Forum

Programme Management Unit

District Convergence

Forum

Community Based

Organisations

Grassroots Community

Dynamic Platforms For Convergence

Facility Centres

• Single Window Facilitation Centre

• One stop information centre

Women Empowerment

Vocational Training

Microfinance Activities (Self Help Group formation)

Legal Awareness Generation / legal help

Medical Clinics and camps

Non-formal education

Nutrition Awareness

Common Services

Information and Awareness

Identification & Enrollment

Facilitation of required documents

Verification and authentication

Processing Applications/Claims

Tracking, Feedback & Reporting

Grievance redressal

Community

Gender Resource & Common Facility Centre

Spreading Awareness

Women’s Empowerment

• Imparting IT skills to community workers

• Deployment of ICT infrastructure

• Digitization of records of

over 5 million vulnerable

• Dynamic Database

• Appropriate MIS for all

stakeholders

Bridging The Digital Divide

Financial Inclusion

Barriers

• Opening a bank account difficult in absence of documentary proof

• Collateral guarantors are not available

• Getting loan was very difficult

Strategies

• Issuance of Unique Identity and inbuilt Bank Account

• Microcredits and Micro Insurance

• Micro ATMs + Business Correspondents are introduced for the homeless

•29

Integrated Project For Homeless

• Homeless resource centre

• Community Kitchen –Jan Ahar

• Health camps

Promoting Health and Hygiene

• Approx 600000 women covered under health and nutrition clinic services/ camps

• Awareness for improving Menstrual Hygiene

• Low cost sanitary napkins

• IEC Campaign

• WASH

Livelihood Projects

Livelihood generation for 45000 women/ girls

•32

Enabling Factors: Cost Effectiveness & Accountability

At an average cost of approx. $2 per person, in one year the facilitation centre Dr. AVBM Trust has provided 16738 persons with various services like vocational

training, Health checkups, Enrollment in health insurance , legal advice, information at Help Desk etc.

Vocational TrainingHealth Camp

Health Clinic

Nurition Camp

Non Formal Education

Self Help Groups Legal Awareness Information at Help

Desk Financial Assistance Forms

Facilitation of documents

Enrollment in RSBY

Source : Dr. AVBM Trust

Accountability and Transparency

• All the NGOs/CBOs accountable under the purview of the Right to Information Act

• A responsive Grievances redressalmechanism

Impact: Breaking The Cycle of Exclusion

35

Accurate Poverty

Estimates

Realistic Budgetary Allocations

Inclusion Of the most

Marginalized

Realistic Estimate of Poverty

No. of Poor/

Vulnerable

Prior to Mission

Convergence

400, 000

Data on Rag Pickers Not Available

Data on child Headed

Households

Not Available

Data on Homeless

PersonsNot Available

Widows 15, 000

800, 000

40, 065

2, 276

65, 000

80, 503

Identified through

Mission Convergence

Access to Public Services & Entitlements

•Quantum jump in pensions to widows, physicallychallenged, old age, RSBY, Construction workers

• Those not covered by PDS subsidy brought under DilliAnnshree Yojna(DAY)

• SSS becomes registrar under UID for enrolment ofVulnerable and most vulnerable identified throughsurvey

•255803 women and young girls given free legalcounselling

Developing Human Capital

Innovative training modules for

• Community Mobilization Strategy

• Knowledge about Government Programs

• Financial Management

• Issues of Gender Equity

• Behavioral change (awaz utha)

Constraints: Resistance to Change & Trust Deficits

•Convincing elected representatives:

Workshop for MLAs on Mission

Convergence-June 2009

• Regular communication & Change

management strategies

Face to face programmes for DCs & other functionaries

Sustainability

• Human Capital development

• Community based momentum.

• Civil Society Organizations and Activists become partners

• Social capital

Lessons Learnt

- Convergence needs SOPs and commitment charters with co-responsibilities of different partners

- Spirit of Partnership has to be sustained through ongoing effort

- Ownership at highest levels

- Convergence needed at design stage so as to avoid multiplicity of efforts

- Creation of a central electronic database of vulnerable families by compiling state databases is imperative

- Development of Family can be measured through a composite Family Development Index

- Women are the prime movers and drivers of the change

The journey continues ……