PROMISES ARE THE SAME EVERYWHERE DELIVERIES AREN'T TRY US TO BELIEVE US!
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Transcript of PROMISES ARE THE SAME EVERYWHERE DELIVERIES AREN'T TRY US TO BELIEVE US!
PROMISES ARE THE SAME EVERYWHEREDELIVERIES AREN'T
TRY US TO BELIEVE US!
PROMISES ARE THE SAME EVERYWHEREDELIVERIES AREN'T
TRY US TO BELIEVE US!
Confidential | Copyright © 2012
CONTENTS
www.iresearchservices.com
iResearch Solutions
Key Service Offerings
Other Service Offerings
Research Methodology
Key Differentiators
Tools, Technologies & Solutions
Survey Translation
Approach
Quality Assurance - Voice
Quality Assurance - Data
Service Excellence - KPI’s
Industry Segments We Serve
Global Clientele Exposure
Benefits of Outsourcing Projects to iRS
Contact Details
Confidential | Copyright © 2012 www.iresearchservices.com
iResearch is an ISO 20252:2006 certified market research firm in over 90 countries and 17 languages
Managed by professionals with combined experience of over 50 years in various research domains.
Extensive experience in working with MR firms and practitioners globally
Many start-ups, SME’s and global organizations share a symbiotic relationship with iResearch Services
Multi location presence viz., Pune, Delhi & London
Combined annual turnover exceeding $200m as a part of business alliance
Member of prestigious ESOMAR, MRS, MRSI and AMA
iRESEARCH SOLUTIONS
YOUR ABLE PARTNER FOR DATA GATHERING
ONE-STOP-SOLUTIONS FOR YOUR DATA COLLECTION AND ANALYSIS REQUIREMENTS
Confidential | Copyright © 2012 www.iresearchservices.com
KEY SERVICE OFFERINGS
KEY SERVICE OFFERINGS
MARKET RESEARCHQuantitative – CATI, CAWI and PanelQualitative – IDT & Recruitments, Survey Programming
BUSINESS RESEARCHAd Tracking, Brand equity, Concept testing, C-SAT, Brand Positioning, Sales forecasting & many more
WEB & CONTENT RESEARCHWeb Research, Content Research, Web Analysis, Social Media Research and more….
Confidential | Copyright © 2012 www.iresearchservices.com
OTHER SERVICE OFFERINGS
Reporting, Charting, Data Processing & Tabulations, Presentation and more…
Survey Programming & Data Processing
Project Management, Complex Programming logics e.g. Alogrithm, Rotation, Loops, Flip scale, Tracker Studies, Custom Programming, Complex Conjoint Analysis, Flash Programming, Programming On Complex Validation & Multilingual Studies.
Data Cleaning, Data Validation, Data Tabulations, Banner Generation, Independent & Overlapping Analysis, Conjoint Analysis, Cross-tabs, Regression & Correlation, Weighting & SPSS Labelling, Data Conversion etc.
Our service offerings include CATI, CAWI, recruitment, interview and reporting support across multiple geographical locations and verticals to B2B and B2C clients
Confidential | Copyright © 2012 www.iresearchservices.com
RESEARCH METHODOLOGY
Understand, study and analyse the objectives
Research design for its approach, target audience, and output
Conduct fieldwork in line with market intelligence and provide data which can be easily imported into any formats
Analyze the findings with quantitative and qualitative analysis
Generate reports and provide support in editing and presentation
Overview results for their intended utility
…THE DESIGN WITH THE END IN MIND!
Confidential | Copyright © 2012 www.iresearchservices.com
KEY DIFFERENTIATORS
DELIVERY EXCELLENCE Seamless execution 24/7 capabilities
PROCESS AND QUALITY LEADERSHIP Integrated quality approach ISO 20252 quality systems
IMPROVED CUSTOMER ROI Productivity based cost take-outs SLA based approach
SCALABILITY & FLEXIBILITY Plan to reach 150 seats by Dec 2013 Managed utilization
TOTAL RESEARCH SOLUTIONSPanel CATI CAWI/Online Data Processing Survey Programming Analysis and Report Charting
Confidential | Copyright © 2012 www.iresearchservices.com
Confirm IT (v 17)KinesisIBM SPSSQuantumExcelWeb based ProgrammingMultimode Data CollectionSurvey Hosting and Management Services
TOOLS, TECHNOLOGIES & SOLUTIONS
Quality Control Monitoring, Real Time Reporting & Key Data Point Alerts.Data Analytics with High Data ScalabilityData integrity checks and validationsTabulations Indexing and cataloguingStatistical analysis and client ready data export
SPSS DIMENSIONS
TOTAL OPERATIONAL
SOLUTIONS
MS EXCEL AND ACCESSCONFIRMIT
100% CALL RECORDING
2:1 REDUNDANCY ON IT INFRA.
DASHBOARD REPORTING
Confidential | Copyright © 2012 www.iresearchservices.com
SURVEY TRANSLATION
Innovative and highly advanced web-based survey analysis tools that generate crosstabs, automatically run stat tests, highlight statistical significance and export client-ready charts to Excel and custom PowerPoint templates.
Respondent activity can be tracked by survey URL to measure page views, traffic sources, geographic locations, unique visitors, device types, operating systems and more.
Kinesis can provide other types of reporting via custom integration including APIs for in-house and third party reporting platforms.
iResearch Services assist customers on a regular basis with their custom reporting needs
Confidential | Copyright © 2012 www.iresearchservices.com
APPROACH
DELIVERABLESiRS provides a uniform data set for all data collection jobs
All countries will use the same base script with the translation over written onto this.
Our data can be exported in to any format viz., Excel, SPSS, Cross Tabulation etc
PRICING MODELSVolume based discountsStandard rate cardFTE based pricingWe can also develop alternative and innovative pricing solutions after understanding Clients requirements and internal processes, if needed.
Confidential | Copyright © 2012 www.iresearchservices.com
QA-VOICE
COMPLIANCE
COMMUNICATION
PROCESS
CALL ATTRIBUTESRight party connectAppropriate screeningNo misrepresentationUpdated data with consentNo misleading informationData appropriately capturedDisclaimer statement etc
Verbatim script deliveryHold procedure followedNo dead airNo interruptions/cross talkPolitenessAppropriate speech deliveryAppropriate rate of speech (ROS)Active listening etc
100 % call recording & monitoring No assumptionsProbing / Appropriate fact finding No prompting
Greeting and addressing the respondentIdentifying self with company introductionExplained the purpose of the callSurvey incentiveEnsured respondent comfortAppropriate call closing etc.
QUALITY ASSURANCE- VOICE
Confidential | Copyright © 2012 www.iresearchservices.com
Project specific data QA plan is formulated during project initiation stage, and it consists of:
Skip patternsLogical checksQuota and Validation checksProofingConsistencyShell file validationTermination conditionOpen end codingPreparation of automation sheetProject specific Checks
Error reduction at source
is done by:
Sharing the plan with the interviewersIncorporating data QA checks at every stage
Manual Data QA exercise is done for any other checks, wherever applicable.
TIER 1 CHECK 100 % Data check by Data Quality Team
TIER 2 CHECKSample check by Project Leads
QUALITY ASSURANCE - DATA
DATA QUALITY PARAMETERS
Confidential | Copyright © 2012 www.iresearchservices.com
Measured for adherence to the process and compliance metrics Evaluated per transaction, on the basis on standard parameters
QUALITY
Measured on the basis of target vs. AchievedEvaluated on daily/project basis
PRODUCTIVITY
Measured against the predetermined timeline to execute and send the interim / final deliverableEvaluated per transaction, on the basis on standard parameters
TURNAROUND TIME
Measured on the basis of standard and ad-hoc feedback provided by the clientEvaluated on monthly/quarterly basis
C-SAT
SERVICE EXCELLENCE - KPI’S
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INDUSTRY SEGMENTS WE SERVE
IT & TELECOM
FMCG
BFSIENERGY & UTILITIES
HEALTHCARE
MEDIA
TRAVEL & LEISURE
MANUFACTURING
Confidential | Copyright © 2012
www.iresearchservices.com
GLOBAL CLIENTELE EXPOSURE
Confidential | Copyright © 2012
Confidential | Copyright © 2012 www.iresearchservices.com
BENEFITS OF OUTSOURCING PROJECTS TO iRS
TOP 5 REASONS WHY IRS IS THE RIGHT CHOICE FOR YOUR OUTSOURCING DATA COLLECTION & SURVEY PROGRAMMING NEEDS.
SKILLED TECHNICAL MANPOWER
LARGE POOL of EXPERIENCED MANPOWER
LOW OPERATING COST
STRONG TECHNOLOGY INFRASTRUCTURE
SUPPORTIVE GOVERNMENT POLICIES
Our promise of being a 'one stop shop solution' is honest with matching deliverable. iRS is amongst very few companies which has been able to set new standards of delivering quality services endlessly for over a decade and is reflected by the clients trust from all over the globe with repeat business opportunities.
Confidential | Copyright © 2012 www.iresearchservices.com
CONTACT DETAILS
YOGESH SHAH Director Sales
[email protected] Cell: +91 9822193031
JAMES MCCULLAGHVP Business Development
[email protected] Cell: +44 7932 509491
8 Wellesley Court, Popes Avenue,
TW2 5TF, UK + 44 7932 509491
Cerebrum IT Park, B3, Level 1 – 2A, Kalyani Nagar Pune, India 411 006+ 91 20 6725 3800
THANK YOU...For more information please visit
www.iresearchservices.com