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SAP Solution BriefSAP Services

SAP Education

As an SAP customer, you understandthe value of training. The simple fact is,when your people know how to get themost out of your investment in SAPsoftware, you stand to benefit fromhigher organizational productivity, betterdecision making, and improved custom-er satisfaction.

But people seldom work in isolation,especially when it comes to enterprisesoftware. When you have groups ofpeople working together toward a singleobjective, you need to train that groupas a team. This is why the SAP Educa-tion organization offers a wide range ofcourse offerings designed for projectteam training.

Whatever SAP software project youreundertaking and whatever the size ofyour team SAP Education can help

bring your project team up to speedquickly. Options include public off-siteclassroom training, on-site training atyour offices, virtual remote classroomtraining, and online e-learning all sup-ported by high-quality documentation,extensive demonstrations, and hands-on exercises. With access to in-houseSAP technology experts and trainingthat focuses on benefits and ROI, youcan achieve project success in a waythat minimizes modifications and reduc-es configuration time. Youll also findthat project team training courses fromSAP Education help foster a strongsense of team identity that can play abig role in retaining top talent.

Whats more, with SAP Education youcan always rely on the highest qualitylearning experience for the training

options you choose. After all, we trainmore than 300,000 business people ayear in every corner of the globe tomeet the needs of a wide range of proj-ects. Whether youre working directlywith SAP Consulting, an SAP servicespartner, or an independent systems in-tegrator, SAP Education is always avail-able to help make your project a suc-

cess with proven experience andexpertise you can trust.

Multilevel Training for DiverseProject Teams

When it comes to enterprise software,the most successful projects leveragethe expertise and input of a diverserange of project participants. Some ofthose participants are concerned withhow the project aligns with strategicobjectives. Others focus on how it im-

pacts daily operations at the businessprocess level. Still others need to un-derstand underlying technical details tohelp ensure project success. With thiswide range of concerns, a one-size-fits-all approach to training simply doesntpass muster. This is why SAP Educationoffers role-based training options thattarget three different levels.

Level One: Introduction to SoftwareConceptsDesigned for high-level project teamparticipants such as CIOs, CFOs, andproject managers, level-one coursesintroduce project team members toparticular SAP applications and themethodology used to implement them.Topics include functional and technicalconcepts, as well as how to leveragethe Run SAP and ASAP methodologies

The SAP Education organi-

zation offers a wide rangeof training options that helpyou build strong, effectiveproject teams. Choose froma long list of role-basedcourses and flexible deliveryoptions all designed toreduce risk, minimize costs,and help ensure projectsuccess.

PROJECT TEAM TRAININGDRIVE PROJECT SUCCESS ANDMAXIMIZE YOUR ROI

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ronment allows your team to networkwith and learn from other students andteams concerned with similar issues.

On-Site Training

With on-site training options, we bringthe course to you. In a comfortable set-ting that promotes dialog and team dis-cussion, you can focus on issues thatare pertinent to your project. On-sitetraining also reduces travel costs whilegiving students access to live SAPsoftware so that they can practice theirnewly gained skills firsthand.

E-LearningMore students prefer e-learning be-cause it fits busy schedules with on-

demand delivery, requiring far less timeaway from work and family. E-learningcourses also shorten the training lifecycle, improve competency, and in-crease user adoption while offering theadvantage of repeatable training. Andthe cost is greatly reduced becausee-learning requires no additional infra-structure, no travel, and no instructors.

from the SAP Services organization toaccelerate software implementation. Inthese courses, care is taken to remainat a high level for participants to gainmaximum benefit from the time theyspend. Level-one training classes arenormally attended at the beginning ofthe ASAP methodology to provide an

understanding of the SAP solution atthe highest level.

Level Two: Business ProcessOverviewsLevel-two courses meet the needs ofbusiness users, line-of-business man-agers, and business process expertswho tend to move and communicatebetween IT and the executive suite.Providing an overview of the compo-nents and functionality supported byparticular SAP applications, these

courses enable project team membersto make informed decisions about busi-ness requirements and project scope.Level-two courses are typically takenduring the early stages of ASAP beforeblueprinting has begun, giving partici-pants a general understanding of thebusiness processes supported by SAPsolutions prior to the design phase.Curriculum maps provide detailed infor-mation on the topics covered in eachcourse. Some of these topics include: Human capital management

Finance and cost control Procurement Customer order management Service management Project management

Level Three: Business Requirementsand ConfigurationLevel-three courses are designed pri-marily for technical members of your

project team. These courses focus onapplication customization and configu-ration so that your organization canmaximize the business benefits of theproject. Normally taken after blueprint-ing but before the realization phase ofthe ASAP methodology, level-threecourses focus on the following topics:

Business process transactions Software configuration Business requirements Technical infrastructure configuration Reporting requirements

The Training You Need Where,When, and How You Need It

When considering training for yourproject team, a variety of interrelatedfactors is likely to impact your finaldecision. You may face budget con-

straints. Schedules may conflict. Yourteam might be geographically dis-persed. From one-person teams tolarge groups spread across differentdepartments and organizations, SAPEducation meets your needs with awide range of project team trainingofferings designed to maximize yourflexibility and help ensure projectsuccess.

Public ClassesOffered at predetermined times in vari-

ous locations around the world, publicclassroom training provides direct ac-cess to SAPs expert instructors whocan give your team immediate feedbackon its progress. Choose from a catalogof classes based on your industry, busi-ness size, or software area. Direct ac-cess to live SAP applications providesa powerful hands-on experience, whilethe collaborative, live classroom envi-

Whatever SAP soft-ware project youreundertaking andwhatever the size ofyour team SAP Edu-cation can help bringyour project team upto speed quickly.

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Blended LearningTo give you maximum flexibility, SAPEducation offers blended learning alter-natives that allow you to mix and matchcourse delivery options as you see fit.Perhaps some of your students preferclassroom training with hands-on ac-cess to live SAP applications. Others

may prefer the flexibility of e-learning.Whatever your needs, we work withyou to deliver the training that bestmeets the requirements of your projectteam.

Virtual Remote Classroom TrainingLooking to minimize your training andtravel costs without compromising onclassroom advantages such as instruc-tor expertise and interaction? Considerour many virtual training options. Wedeliver live, intimate hands-on classes

over the Internet. Your project teammembers simply connect whereverthey happen to be at the office, onthe road, or at home. This saves ontravel and makes it easier to coordinategeographically dispersed teammembers.

Customer-Specific ClassesSometimes you need a course thatsdesigned to address the issues of yourparticular project. In such a case, SAPEducation works with you to gather

requirements and develop courses thatfocus on the topics of interest to yourteam. Our expert instructors know yourindustry, the challenges you face, andthe SAP applications youre implement-ing to address those challenges. Let usdevelop customized training contentthat delivers exceptional value to yourteam and helps make your project asuccess.

CertificationCertification programs offered by SAPEducation are a great way to encour-age your people to build the criticalskills you need to help ensure ongoingbusiness success with your SAP soft-ware. At the business level, certifica-tion offers abundant benefits through

improved team performance driven bya better understanding of how to applySAP software to address businesschallenges. At the individual level, itprovides a distinctive mark of excel-lence that helps build a strong career.Certification also serves as a critical re-cruiting and retention tool for motivatedemployees, while providing a useful, in-dependently validated measure of valuefor each member of your project team.In a similar way, certification helps withresource planning, making it easier for

you to identify qualified partners forspecific projects. This is why manySAP partners who specialize in imple-menting SAP software seek certifica-tion, using it to gain valuable expertiseand win more business. Certificationprograms are offered at the associate,professional, and master levels.

Solution AcademyCompanies that implement state-of-the-art SAP solutions often use theservices of consultants who have SAP

certifications to get expert help frompartners equipped with the latest know-how in SAP solutions. SAP Educationprovides comprehensive trainingdesigned specifically for consultantsthrough solution academy courses.Flexible, modular curriculums enableyou to harness the full power of SAPsolutions and provide the right knowl-edge at the right time. Our training is

open to customers, consultants em-ployed by SAP customers, and inde-pendent consultants who offer theirservices in the open market.

Less Risk, Better Teams, MoreSuccessful Projects

Its hardly a news flash, but its worthrepeating: training pays. And with aflexible range of training options de-signed to help you build strong, fo-cused project teams, training from SAEducation can pay handsomely. Youlbe able to:Reduce project risks by equipping

team members with the skills theyneed to help ensure project succes

Minimize project costs by avoidingmistakes and speeding knowledgetransfer

Maximize your ROI by focusing yoteam on how best to leverage yourSAP software to meet businessobjectives

Improve collaboration by fosteringteam mentality that puts all teammembers on the same page

Maintain your competitive advan-tage by retaining valuable talent anusing SAP software to improve busness performance

Find Out More

To learn more about how SAP Education can deliver training that helps yodevelop effective project teams, callyour SAP Education representative a+1 877-876-7271 or visit us online atwww.sap.com/usa/services/educati

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SummaryProject success depends on coordinated project teams working together toward a commongoal. This is why the SAP Education organization offers training options that help buildstrong, effective project teams. Choose from a wide range of role-based courses and deliv-ery options designed to bring your team up to speed, minimize risk and costs, and helpensure project success.

Business Challenges High risk of project failure Persistent project cost overruns

Difficulties coordinating training for small and large teams

Key FeaturesPublic classes Choose from a range of live, hands-on classes with direct access to

expert instructorsOn-site training Have the course come to you and focus on your project issuesE-learning Increase your flexibility with e-learning courses delivered on demandBlended learning Mix and match course delivery optionsVirtual training Minimize travel costs with virtual classes delivered live over the InternetCustomer-specific classes Let us design and deliver customized courses to address

the needs of your projectCertification Use certification programs to build team skillsSolution academy Harness the power of SAP solutions with flexible training options

designed for consultants

Business BenefitsReduce project risks by equipping all team members with the skills they need to help

ensure project successMinimize project costs by avoiding mistakes and speeding knowledge transferMaximize your ROI by focusing your team on how best to leverage your SAP software

to meet business objectivesImprove collaboration by fostering a team mentality that puts all team members on the

same pageMaintain your competitive advantage by retaining valuable talent and using SAP soft-

ware to improve business performance

For More InformationTo learn more about how SAP Education can deliver training that helps you develop effec-tive project teams, call your SAP Education representative at +1 877-876-7271 or visit usonline atwww.sap.com/usa/services/education.