Project Scope Management

Project Stakeholder Management

1Section Overview and ObjectivesThe following is what you can expect to learn within the Project Stakeholder Management section:What is involved with stakeholder managementHow do you identify stakeholdersWhat is stakeholder analysisWhat does a Power/Interest grid look likeWhat are the engagement levels of stakeholdersWhat is involved in managing stakeholder engagementWhat is involved in controlling stakeholder engagement

213.0 Project Stakeholder ManagementIncludes the processes required to identify the people, groups, or organizations that could impact or be impacted by the project.Processes:13.1 Identify Stakeholders13.2 Plan Stakeholder Management13.3 Manage Stakeholder Engagement13.4 Control Stakeholder Engagement

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StakeholderIntegrationscopeCostHRCommProcureRisk

3Initiating Process Group

413.1 Identify Stakeholders (1 of 3)Process of identifying all people or organizations that are impacted by the project and documenting how they are impacted and what their involvement level is.Key benefit: Allows the project manager to identify the appropriate focus for each stakeholder or group of stakeholders.

InputsTools & TechniquesOutputsProject CharterProcurement documentsEnterprise environmental factorsOrganizational process assets1. Stakeholder register Stakeholder analysisExpert judgmentMeetings

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StakeholderIntegrationscopeCostHRCommProcureRisk513.1 Identify Stakeholders (2 of 3)Stakeholder Analysis isA technique to systematically determine whose interests should be taken into account throughout the project.It identifies interests, influence, and expectations.Step 1: Identify all potential stakeholdersStep 2: Identify potential impacts to each stakeholderStep 3: Assess how each key stakeholder will likely react or respond to various situations

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StakeholderIntegrationscopeCostHRCommProcureRisk613.1 Identify Stakeholders (3 of 3)Example of Power/Interest grid with Stakeholders:

HighPowerLowKeep SatisfiedManage CloselyMonitor (minimum effort)Keep Informed

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StakeholderIntegrationscopeCostHRCommProcureRisk7Planning Process Group

813.2 Plan Stakeholder Management.Process of developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs, interests and potential impact on project success. Key benefit: Provides a clear, actionable plan to interact with project stakeholders to support the projects interests.InputsTools & TechniquesOutputsExpert judgmentMeetingsAnalytical techniquesStakeholder management planProject documents updatesProject management planStakeholder registerEnterprise environmental factorsOrganizational process assets

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StakeholderIntegrationscopeCostHRCommProcureRisk913.2.2.3 Engagement Level of StakeholdersClassified as follows:UnawareResistantNeutralSupportiveLeading

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StakeholderIntegrationscopeCostHRCommProcureRisk10Executing Process Group

1113.3 Manage Stakeholder Engagement.Process of communicating and working with stakeholders to meet their needs/expectation, address issues as they occur, and foster appropriate stakeholder engagement in project activities throughout the project life cycle. Key benefit: Allows the project manager to increase support and minimize resistance from stakeholders, significantly increasing the chances to achieve project success.InputsTools & TechniquesOutputsCommunication methodsInterpersonal skillsManagement skillsIssue logChange requestsProject management plan updatesProject documents updatesOrganizational process assets updatesStakeholder management planCommunications management planChange logOrganizational process assets

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StakeholderIntegrationscopeCostHRCommProcureRisk12Monitoring and Controlling Process Group

1313.4 Control Stakeholder Engagement .Process of monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders. Key benefit: Will maintain or increase the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes.InputsTools & TechniquesOutputsInformation management systemsExpert JudgmentMeetingsWork performance informationChange requestsProject management plan updatesProject documents updatesOrganizational process assets updatesProject management planIssue logWork performance dataProject documents

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StakeholderIntegrationscopeCostHRCommProcureRisk14Section SummaryIn this Project Stakeholder Management section, you learned each of the following:What is involved with stakeholder managementHow do you identify stakeholdersWhat is stakeholder analysisWhat does a Power/Interest grid look likeWhat are the engagement levels of stakeholdersWhat is involved in managing stakeholder engagementWhat is involved in controlling stakeholder engagement

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