Project SEARCH Job Coach Training Project SEARCH copyright 1.

Project SEARCH

Job Coach Training

Project SEARCH copyright 1

Traditional Coaching vs. PS Consultant

Traditional• Learn job first,

provide all training, work in isolation & as workers supervisor

• Expert and mysterious to coworkers

• Focus on job tasks

Natural Supports• Worker participates

in typical orientation with support

• Coach supplements training

• Focus on job task, work culture, establishing natural supports, support to business staff


Begin with the end in mind!• What is our goal?

• Independent student intern• Productive, accurate work• Acquired skills in order to work

competitively • Change business culture• Gain integrated job!

• How do we get there?


Annual Calendar

August June

1st Internship (10 weeks)

Graduate & Begin Work at Site or in Community

Begin PS

Program

2nd Internship (10 weeks)

3rd Internship (10 weeks)

2

Orientation

Workshop Week

AugSummer

Student Selection


Roles and Responsibilities


Orientation to Job Site

• Attend business orientation: HIPAA, Safety, Sexual Harassment, etc. • Check for understanding

• Uniforms / Dress Code• Way finding• Travel Training to business• Complete appropriate paperwork


Teaching/Training

• Begin with task analysis• Sensory approach: visual, auditory,

Kinesthetic• Demonstration• Repetition • Forward, Backward chaining• Isolate difficult tasks


Teaching/Training

• Praise all progress - specific• Limit verbal explanations – short,

specific• Don’t prompt too much – wait time• Repetition: Tell them what skill will be

learned, teach the skill, review teaching the skill


We Learn:

• 10% of what we see• 20 % of what we hear• 50% of what see and hear• 70% of what we discuss with others• 80% of what we personally experience• 95% of what we teach someone else


Good Teaching Strategies• Put the intern at ease / give respect• Evaluate skills: what do they know• Determine effective learning styles• Be consistent• Use short, frequent training sessions • Provide frequent practice opportunities• Give clear expectations• Observe: give your full attention• Review and reinforce• Chart progress


Fading• Begin fading on Day 1• Watch your physical positioning• Utilize co-workers in problem solving• Don’t act as an expert - share and

model• Look for opportunities to back away• Explain what you are doing• Be overt – ask co-workers to assist• Be covert


Fading

• Anytime you feel the need to be there – find another way• Create an adaptation• Re-design a task• Use pictures

• Make sure the intern takes breaks and lunch with others

• Watch for unwritten rules and culture


Develop Natural Supports

• Use a buddy system during travel training

• Facilitate supervisor and co-worker support; mentoring

• Use of training guides and checklists• Technology: low tech/high tech


Develop Natural Supports

• Job Modifications/ accommodations• Developing support system with job

coach away from the internship/ work site

• Attend department staff meetings• Take breaks / lunch with co-workers• Involvement with outside activities


Identify Internship Skills

• Identify core skills needed for employment at host business

• Identify internships that teach skills • Layer additional skills as student

shows proficiency • Demonstrate productivity and quality


Job Coach Role During Internships

• Observe department work• Identify core skills/essential functions• Develop task analysis• Confirm internship tasks with manager• Teach skills to student• Develop productivity enhancements• Work with peer mentor to provide support

• Evaluate progress• Layer additional skills

• Give feedback to student


Job Analysis/ Task Analysis• Gift to employer• Helpful to:

• Supervisor / peer mentor• Instructor, other job coaches• Co-workers• VR Counselor• Family members• HR department for possible hire


Job / Task List

• Include a diagram of work area if needed• Design work flow: reduce worker

movement for efficiency• Ask co-worker to review and/or try it• Clocking in, greeting, breaks, lunch

should be included • Give key people copy of task list


Market the program

• Internally and externally • Internship Departments• Other departments:

• HR, Education, Security, Diversity • Informal and formal


Prompts: Least to Most

• Verbal (short and direct)• Gestures• Modeling (always stand

beside the person)• Physical (use with caution)


Reinforcement Strategies

• Reinforcers are dependent upon the training situation and interns needs.

• Frequency will vary • The more immediate the reinforcer

and the more it is related to the behavior the more effective it is

• Provide only as much reinforcement as needed to maintain the behavior

• Use natural reinforcers when possible


Correct Mistakes!

• Interrupt the error immediately and gently!

• Provide direct and specific feedback• Isolate task, repeat the steps• Provide assistance and re-teaching• If error continues, try another way!


Evaluate progress

• Give feedback to student intern• Identify challenging areas for growth• Information for monthly meeting• Self evaluation when possible

• Productivity logs• Intrinsic motivation


Communication

• Instructor• Other coaches• Department supervisors /peer

mentors • Report +/-


Reinforce Workplace Rules and Culture

• Interpret culture• Mandatory education

• Safety• Confidentiality• Relationships

• T – Charts to teach behavior


Culture• Mission, Values• Dress and Grooming• Eating and Drinking• Pace of Work • Cliques• Ceremonies/celebrations • Power relationships• Humor


Create work aids

• Accommodations• Low Tech / high tech• Tool to enhance productivity


Job Placement

• Networking with departments and their contacts

• Knowledge of student intern’s skills to market them for job opportunities


Supervision Strategies

Direct your communication to the intern, not the job coach


Talk to the intern as any other new employee


Set Goals:

Skills & tasks to be learnedProductivity & quality standards to achieve


KISS: Give concrete, specific, short instructions


Utilize Job Coach for training, problem solving & creating natural

supports.


Orient them to the facility and department


Demonstrate the work to be done


Check for understanding


Add new tasks


Praise learned skills


Have high expectations!


Project SEARCH Job Coach Training Project SEARCH copyright 1.

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