Project REO: A Student Center Initiative
description
Transcript of Project REO: A Student Center Initiative
A student center initiative
VisionThe goal of this project is to assist the Office of Student Involvement to re-imagine and reorganize their space and services, providing a more accessible and efficient experience to all students and student organizations.
Our mission becameTo refresh and simplify the service provided by the Office of Student Involvement, seeking solutions to their everyday conflicts around the space they currently operate in.
Goals1) Provide an inviting space for students, and the employees of the Office of Student Involvement.
2) Create a service that showcases the Office of Student Involvement; to clearly guide visitors to the inside space.
3) Reorganize the working space of the Office of Student Involvement.
Stake Holder MappingClients were provided with Stakeholder Map template and the sticky notes with names collected from “Name Ball”. The proctors guided the clients in placing names to build a Stakeholder map.
Co-Creation 1Stake Holders SWOTNeeds
Students
Visitors
Student Employment
Ana, Director of SERVE
Work/ Study
Meg
OAs
Pop culture coordinator
Alma, House keeper
Student Leadership Committee
Building Managers
Agents for
visitors
Dean of Students
ResLife
Physical Resources
TrusteesTheater
Gina, Student
programs
Tyler
StudentsPoster approvalFriends Club members Coffee House Musicians Book buddies Presidents of clubs, club membersWork Study Student reimbursementPerspective
VisitorsSCAD Day VisitorsStaff, faculty, advisors and speakers Jewish visitorsParents
Stake Holders SWOTNeedsCo-Creation 1
Needs MatrixUsing key stakeholders identified in previously created Stakeholder Map. Proctors guided the clients Build a map identifying Needs - tangible, intangible, and constraints of these stakeholders.
Physical
Use
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tors
Intangible Constraints
- Club Members- Desk Computer Telephone- Poster approval accessibility- Reimbursement paperwork, Poster approval, Q&A / Budget- Interview & Training Spaces- Real entrance
- Intermediary & Source- Storage (new) Space Organization- Shortage of Props- Signage (where?)- Advertise Past Events- Telephone per desk- Printing & Cutting (paper)- Note taking (analog)- General List of what’s in the SI Office- Keeping track of files- Copier / scanner- Access to computer- Advertisement of what’s in the office
- Guidance- Access to Staff (Gina)- Structure Schedule- Easy access (Gina)- Scheduling- Friday = busy day- Need prep time
- Looking good all the time- Communication of individual tasks- Vocal communication- Email interaction for approval- Family environment- Sound awareness- Who they are / what they do- Fun space- Identity of function- Communicate office purpose- Informal & professional
- Organization (strong)- Anxiety (lack of info)- Unofficial Entrance- Use space creatively- Shelf space- Under utilized walls
- Storage (general organization)- No personal decoration- Wall promotions?- Poster approval (limited sign power)- Can’t see the door- Privacy- Space- Poster/papers for distributions- Noise pollution / level- Space chaos spring quarter
Insights
-The three categories for solutions are space, service and awareness.
- Service providers (both students and regular staff members) rely and support each other at different steps of the overall service experience
- Work stations have limited flexibility and are inefficiently utilized. This created lack of space and cluster around the office.
- Communication between service providers and students across all platforms is poorly connected, resulting in inefficient and unpleasurable service experiences.
- Student traffic in the office is varied. The system (focus on service providers and the space) has to be easily adaptable in order to fit constantly ranging numbers of visitors.
Co-Creation 2Options Crazy 8’s Grow an Idea
Co-Creation 2Options Crazy 8’s Grow an Idea
Stake Holder MappingClients were provided with Stakeholder Map template and the sticky notes with names collected from “Name Ball”. The proctors guided the clients in placing names to build a Stakeholder map.
Co-Creation 2
Better online home:Made of several links, photos, examples, and a club listBetter virtual presence: clear, easy to navigate homepage.Post photos, online page and social media: help advertise Testimonials Faculty can talk about the importance of student involvement:Linking academics and involvement
Recorded message: choose phone options, personal, not cold
Brochure: front/back (simple), main points + link to online information
Better email education: reminder notes in weekly student email, reminder, short, once a month
What more can we do to incorporare mySCAD and blackboard; use of existing resources. Incorporate MySCAD and blackboard: use of existing resources
MySCAD- login spotlight Promotion on desktops and screen savers.
Awareness
Students are fully aware of the capabilities and limitations of OSI
Students can easily access a list of information about OSI and what we can do for them
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Signage in lobby
Way finding: arrows in floor
Better online home
Finding OSI, part of FYW
passport activity
Better visibility from lobby
Make entrance more welcoming
Better email education
Better online home with links and lists
Post up photos and quotes to page
Tell visitors “we also do these things”,
Signage in office as reminders
Hand a card with list of facts.
Survey to know needs
Interactive education, games about the services offered
Improve web resources
Recorded message
Use of existing resources
Summary card
Brochure
Interactive have digital board in lobby with lists
Mobile app
Students know where to find the Office of Student Involvement
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Service
When students need to be redirected to another officethere is a clear system in place to do so
If a student comes into the office, I am capable of answeringany question that student may have or know how to connect them to the right resource
Many services that OSI handles can also be preformed through online submission/ approval
Directory andoffice numbers
Signage andcolor coding
Greeters
Arrows inplace (floor)
Differentoffice locations
Website/interactive screen
Operationsmanual
Operations manualwith Procedures
Interactive kiosk
Intro course
Directory list
Hello how mayI help you?
Categorizingquestions
Different languageoptions
Cheatsheet(color coded)
Appropriate andeasy website
AppList/ flyer at deskof services andwhich are online
Adding to the“forms channel”
Which servicesrequire signature
approval
Nicer version ofa passport app
Information/ formsdesk
- Persons- Grow relationship-a mediator - use the entrance for visability - another touchpoint that can inform students and let them go look for that specific person
- signage + direction to services offered- a floater that engaged with whoever needs help- use more engagement- Entrance = can be a good gain- Back door improve for maintenance
Space
OSI has a good filing system in place
There is a designated space for visitors to fill out paperwork and stamp posters
We have a lack of storage space in the office
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Find attractivestorage options
utilize unusedspace on ends
Scan exisitingfiles
Purge old files Look at files inoffice (purge)
Decorate space sothey know
Online make itclear
Cookies
Sign Comfy chairsPut stamps inthat area
End spacesreutilized
Prioritze; events,files, daily, weekly
Organize existing
Pretty storageoptions
Create a systemfocused on
upcoming projectsdetermine what
needs to be stored
- Attractive storage solutions:- reg. 8.5 x 11- posters - no place- Better/ efficient filing - signage - for office and solutions- Comfy “welcoming” chairs- “Staging” spaces for projects like giant mushrooms- Pay more attention to the basement
Advertisment for online services ex.poster approval
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Options Crazy 8’s Grow an Idea
Results
Insights
- OSI Staff do not feel that their designated desk is a private workspace
- Phones CAN be moved to different locations within the Student Center
- There is a lack of storage space in the office
- Many OSI processes can be handled through online approval system
- There is no easy-to-access list of everything OSI can do for students
Needs MatrixUsing key stakeholders identified in previously created Stakeholder Map. Proctors guided the clients Build a map identifying Needs - tangible, intangible, and constraints of these stakeholders.
Co-Creation 3 C CCC R
eo
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4 C’s NUF Space
Co-Creation 34 C’s Activity
Components:Digital versionInteractive map of officeSigns that match decor & design planLighting (arrows?)Explain all 4 floors of student centerClub “images” differentiated Names + Responsibilities Colored pathwaysStore registerPreferably not hangingCarpet/carpet tilesColorFont + ScaleBasic shapesCeiling elements Location/placement
Characteristics:Visually pleasing/easy to read/seeHanging from ceilingPlacementWorking with interactive boardColor codedMovableAvoid confusionBe able to be read from either entranceUp to codes/materiality Not overwhelmingIntuitive Interactive elementRepetition
CharactersDesign groupSI staff & studentsVendorsCommunicationsDean of studentsVP (Dr. Alecetto/Alletto?)SI staff
Challenges:Vibility + placementVisible yet compliant w/ overall designManufacturing Approval for hanging/making themIS signage permanentBe purposefulFew with design group approvalStaff changesNew groups being addedSpaceBudgetClutter
Wayfinding signage - Signs on desks with names of clubs & members
C CCC R
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4 C’s NUF Space
Map shows ideas developed during the final activity of the co-creation session.
Co-Creation 3
Space Maps
Office SpaceStorage SpaceStudent workspace
C CCC R
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4 C’s NUF Space
Stake Holders SWOTNeeds
Options Crazy 8’s Grow an Idea
C CCC R
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4 C’s NUF Space
Co-Creation 1
Co-Creation 2
Co-Creation 3
What if
Solutions
Branding
Office of StudentInvolvement
Branding
Student InvolvementOfffice of Student Involvement
Office of StudentInvolvement
STUDENT ACTIVITIES COUNCIL
SERVED
STUDENT CLUBS
SOAC
Student InvolvementOffice of
Floor Plans
Receptionist on 1st floor
Under Window Storage
Patty & Gina Enclosed Space
Bumpback Divider Wall
Datachable Wall Mount
Bumpback Divider Wall
Two Person Work Area
Receptionist Diagonal to Door
Under Window Storage
Drop-down / Pull-up Tables
Datachable Wall Mount
Bumpback Divider Wall
Receptionist Diagonal to Door
Quick Log-in/Fill Out Area
Movable Long Tables
Drop-down / Pull-up Tables
Datachable Wall Mount
Stage with Coffee Tables
Vending Machines
SERVICE IMPLEMENTATION MATRIX
HIGH IMPACT
LOWIMPACT
HARD TO IMPLEMENT
EASY TOIMPLEMENT
SERVICE IMPLEMENTATION MATRIX
HIGH IMPACT
LOWIMPACT
HARD TO IMPLEMENT
EASY TOIMPLEMENT
MYSCAD TAB
OSI INTRODUCTION MAILER
STUDENT SELF SERVICE FORM
DEDICATED WORKSPACE FOR STAFF
WAYFINDING SIGNAGE
DESK SIGNS FOR OFFICE CLUBS
REPURPOSE OF VENDING MACHINE SPACE
ONLINE STUDENT RESOURCE SYSTEM
COMMON AREA INTERACTIVE CALENDAR
UNIFIED BLOG
MYSCAD TAB
REPURPOSE OF
VENDING MACHINE
COMMON AREA INTERACTIVE
WAYFINDING SIGNAGE
UNIFIED BLOG
DESK SIGNS FOR
OFFICE CLUBS
OSI INTRODUCTION
MAILER MYSCAD TAB
STUDENT SELF
SERVICE FORM
ONLINE STUDENT
RESOURCE SYSTEM
YEAR ONE
MySCAD Tab
OSI Introduction Mailer
Student Self Service Form
Dedicated Workspace for Staff
Wayfinding Signage
Desk Signs for Office Cubs
Repurpose of Vending Machine Space
Online Student Resource System
Common Area Interactive Calendar
Unified Blog
YEAR THREE YEAR TWO
Story boards
Ashley decides to stop in the student center during her walk downtown.
She sees the interactive bulletin board outside in the commons and decides to go into the office to ask about one of the upcoming Beach Clean-Up events.
Ashley easily finds the office with its clearly labled and colorful door.
One of the student workers greets Ashley and points her in the direction of the desk she is looking for.
Ashley uses the signs on desks to find exactly which student is in charge of the Beach Clean-up Event.
Ashley talks to the student representative about the event and decides that she wants to be more involved with OSI so the student directs her to Gina’s separate office to find out more.
Matthew is the president of the new outdoor club at SCAD. Since it is a new club that doesn’t have that many members he and the other officers are trying to spread the word about their next event. Matthew and his team decide to make posters.
Matthew goes to the student center to approve his posters. Matthew is at first unsure of where to go, but he sees a sign on front desk pointing to the Office of Student Involvement. Matthew uses the signs in the student center to navigate the office.
Once inside the office Matthew is greeted by a student representative. The student representative tells Mat-thew about the online poster approval process for future reference and begins to process his current posters.
On this way out Matthew is given a pamphlet that describes the office and its services.
Jeremy heard about a SCAD event that is taking place in Forsyth Park. Jeremy forgot what day it is supposed to be on but he remembers one of his friends saying that he can find out about it on MySCAD.
Jeremy logs onto MySCAD and clicks on the Student Center tab* because he knows thats where SCAD keeps a calendar of alot of upcoming events.
Jeremy finds the event date he is looking for but also notices that it is being hosted by Habitat for Humanity. Wanting to find out more, Jeremy finds a link to the unified blog under the Student Center Tab. He decides to sign-up for the next Habitat for Humanity event.
THANK YOU