Project Outcome User Panel: Survey Lessons Learned...Jun 09, 2016 · Project Outcome User Panel:...
Transcript of Project Outcome User Panel: Survey Lessons Learned...Jun 09, 2016 · Project Outcome User Panel:...
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Project Outcome User Panel:
Survey Lessons Learned
June 9, 2016
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About Project Outcome
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Why Measure Outcomes?
• Respond to questions from stakeholders
• Report program successes to funders
• Show that programs are making a difference
• Patrons gained confidence
• Patrons learned something new
• Patrons changed behavior
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What does Project Outcome Measure?
As a result of library programs & services, did
library patrons:
• Learn something new?
• Gain confidence?
• Change their behavior?
• Gain awareness of the library?
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Surveys for 7 Service Areas
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Today’s Speakers
Crystal Schimpf Facilitator
Samantha Lopez Public Library Association
Emily Plagman Public Library Association
Justin Wasterlain Santa Clara City Library (CA)
Maria Redburn Bedford Public Library (TX)
Dan Caufield Buffalo & Erie County
Public Library (NY)
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Agenda
• Panelist Introductions
• Lessons Learned
Planning
Survey Distribution
Data Collection & Entry
• Challenges Faced
• Questions & Discussion
• Announcements
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Panelist Introductions
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• Santa Clara, California
• Population of 120,000
• 3 branch library system
• 370 adult programs last year
• Using Project Outcome since
September 2015
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Technology Education Reevaluation
• About 4-8 computer related programs a month.
• Tech classes were poorly attended but no real feedback
available
• Needed consistent evaluation model to determine
effectiveness of programs
• Use Project Outcome for new or under performing programs
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Results:
• Response rate for these surveys has been very high and positive.
• Gives concrete data to show administration and other stakeholders about program
effectiveness
• Comments were often most valuable part from a development standpoint.
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Buffalo & Erie County Public Library System
• Erie County, N.Y
• Population: 919,000
• 37 library locations
• New to Project Outcome
(2 months in)
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Workforce Development & Computer Training
Workforce & Business Development
• Offsite programs for entrepreneurs and job seekers
• Between 17-35 participants in classroom settings at
local schools, colleges, and partnering organizations
• Paper surveys offered at the end of program with the
option to use cell phone with a survey link.
• Project Outcome was emphasized as the evaluation
method for an approved 2016-2019 adult literacy
grant.
“Workforce Development at New York Libraries
through Public Library Systems”
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Survey Results
Questions asked, scores and comparisons
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Bedford Public Library
• Bedford, TX
• Population: 48,592
• 1 library location
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To Survey or Not to Survey
• Outcome rich
• Pilot program
• Identify new programs
• Improve existing programs
• Evaluate resource intense programs
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Survey Results
Results: 24 ESL Surveys
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Lessons Learned
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What did your library learn during the
planning process?
Planning for Project Outcome
Audience: Please share in chat
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Planning for Project Outcome
What did your library learn during the
planning process?
Audience: Please share in chat
Dan Caufield Buffalo & Erie County
Public Library (NY)
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Planning for Project Outcome
What did your library learn during the
planning process?
Audience: Please share in chat
Maria Redburn Bedford Public Library (TX)
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Justin Wasterlain Santa Clara City Library (CA)
Planning for Project Outcome
What did your library learn during the
planning process?
Audience: Please share in chat
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Survey Distribution
What did your library learn about
distributing surveys to patrons?
Audience: Please share in chat
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Survey Distribution
What did your library learn about
distributing surveys to patrons?
Audience: Please share in chat
Maria Redburn Bedford Public Library (TX)
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Dan Caufield Buffalo & Erie County
Public Library (NY)
Survey Distribution
What did your library learn about
distributing surveys to patrons?
Audience: Please share in chat
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Entering Survey data
What did your library learn about
collecting & entering survey data?
Audience: Please share in chat
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Entering Survey data
What did your library learn about
collecting & entering survey data?
Audience: Please share in chat
Justin Wasterlain Santa Clara City Library (CA)
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Entering Survey data
What did your library learn about
collecting & entering survey data?
Audience: Please share in chat
Dan Caufield Buffalo & Erie County
Public Library (NY)
![Page 29: Project Outcome User Panel: Survey Lessons Learned...Jun 09, 2016 · Project Outcome User Panel: Survey Lessons Learned June 9, 2016 . About Project Outcome . ... • Tech classes](https://reader036.fdocuments.us/reader036/viewer/2022062602/5edc3235ad6a402d6666c284/html5/thumbnails/29.jpg)
Maria Redburn Bedford Public Library (TX)
Entering Survey data
What did your library learn about
collecting & entering survey data?
Audience: Please share in chat
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Type your questions in the chat.
Audience Questions & Comments
Justin Wasterlain Santa Clara City Library (CA)
Maria Redburn Bedford Public Library (TX)
Dan Caufield Buffalo & Erie County
Public Library (NY)
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Challenges
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Challenges
What is one challenge your library
has faced in implementing Project
Outcome?
How have you addressed it?
Audience: Please share in chat
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Challenges
What is one challenge your library has faced
while implementing Project Outcome?
How have you addressed it?
Audience: Please share in chat
Maria Redburn Bedford Public Library (TX)
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Challenges
What is one challenge your library has faced
while implementing Project Outcome?
How have you addressed it?
Audience: Please share in chat
Justin Wasterlain Santa Clara City Library (CA)
![Page 35: Project Outcome User Panel: Survey Lessons Learned...Jun 09, 2016 · Project Outcome User Panel: Survey Lessons Learned June 9, 2016 . About Project Outcome . ... • Tech classes](https://reader036.fdocuments.us/reader036/viewer/2022062602/5edc3235ad6a402d6666c284/html5/thumbnails/35.jpg)
Type your questions in the chat.
Audience Questions & Comments
Justin Wasterlain Santa Clara City Library (CA)
Maria Redburn Bedford Public Library (TX)
Dan Caufield Buffalo & Erie County
Public Library (NY)
![Page 36: Project Outcome User Panel: Survey Lessons Learned...Jun 09, 2016 · Project Outcome User Panel: Survey Lessons Learned June 9, 2016 . About Project Outcome . ... • Tech classes](https://reader036.fdocuments.us/reader036/viewer/2022062602/5edc3235ad6a402d6666c284/html5/thumbnails/36.jpg)
Plans for the Future
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Justin Wasterlain Santa Clara City Library (CA)
Maria Redburn Bedford Public Library (TX)
What are your plans for the future with
Project Outcome?
Audience: Please share in chat
Dan Caufield Buffalo & Erie County
Public Library (NY)
![Page 38: Project Outcome User Panel: Survey Lessons Learned...Jun 09, 2016 · Project Outcome User Panel: Survey Lessons Learned June 9, 2016 . About Project Outcome . ... • Tech classes](https://reader036.fdocuments.us/reader036/viewer/2022062602/5edc3235ad6a402d6666c284/html5/thumbnails/38.jpg)
Announcements
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ALA Annual Conference: June 24-28, 2016
Friday, June 24, 9:00AM-4:00PM
Preconference
Project Outcome Enrollment Workshop : Simple Tools to
Measure Our True Impact
DEADLINE TO REGISTER IS JUNE 10
Saturday, June 25, 3:00-4:00PM
The Power of Performance: Project Outcome
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Next Webinar – Save the Date
July 14, 2016, Thursday @ 1:00PM Central
Project Outcome Regional Training: Virtual Information Session
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If you haven’t already…
• Sign up on the Project Outcome website
• View training resources
• Schedule a survey in the Survey Portal
• View Data Dashboards
• Join the Facebook group
• Follow Project Outcome on Twitter
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Thank you!