Project Outcome User Panel: Survey Lessons Learned...Jun 09, 2016 · Project Outcome User Panel:...
Transcript of Project Outcome User Panel: Survey Lessons Learned...Jun 09, 2016 · Project Outcome User Panel:...
Project Outcome User Panel:
Survey Lessons Learned
June 9, 2016
About Project Outcome
Why Measure Outcomes?
• Respond to questions from stakeholders
• Report program successes to funders
• Show that programs are making a difference
• Patrons gained confidence
• Patrons learned something new
• Patrons changed behavior
What does Project Outcome Measure?
As a result of library programs & services, did
library patrons:
• Learn something new?
• Gain confidence?
• Change their behavior?
• Gain awareness of the library?
Surveys for 7 Service Areas
Today’s Speakers
Crystal Schimpf Facilitator
Samantha Lopez Public Library Association
Emily Plagman Public Library Association
Justin Wasterlain Santa Clara City Library (CA)
Maria Redburn Bedford Public Library (TX)
Dan Caufield Buffalo & Erie County
Public Library (NY)
Agenda
• Panelist Introductions
• Lessons Learned
Planning
Survey Distribution
Data Collection & Entry
• Challenges Faced
• Questions & Discussion
• Announcements
Panelist Introductions
• Santa Clara, California
• Population of 120,000
• 3 branch library system
• 370 adult programs last year
• Using Project Outcome since
September 2015
Technology Education Reevaluation
• About 4-8 computer related programs a month.
• Tech classes were poorly attended but no real feedback
available
• Needed consistent evaluation model to determine
effectiveness of programs
• Use Project Outcome for new or under performing programs
Results:
• Response rate for these surveys has been very high and positive.
• Gives concrete data to show administration and other stakeholders about program
effectiveness
• Comments were often most valuable part from a development standpoint.
Buffalo & Erie County Public Library System
• Erie County, N.Y
• Population: 919,000
• 37 library locations
• New to Project Outcome
(2 months in)
Workforce Development & Computer Training
Workforce & Business Development
• Offsite programs for entrepreneurs and job seekers
• Between 17-35 participants in classroom settings at
local schools, colleges, and partnering organizations
• Paper surveys offered at the end of program with the
option to use cell phone with a survey link.
• Project Outcome was emphasized as the evaluation
method for an approved 2016-2019 adult literacy
grant.
“Workforce Development at New York Libraries
through Public Library Systems”
Survey Results
Questions asked, scores and comparisons
Bedford Public Library
• Bedford, TX
• Population: 48,592
• 1 library location
To Survey or Not to Survey
• Outcome rich
• Pilot program
• Identify new programs
• Improve existing programs
• Evaluate resource intense programs
Survey Results
Results: 24 ESL Surveys
Lessons Learned
What did your library learn during the
planning process?
Planning for Project Outcome
Audience: Please share in chat
Planning for Project Outcome
What did your library learn during the
planning process?
Audience: Please share in chat
Dan Caufield Buffalo & Erie County
Public Library (NY)
Planning for Project Outcome
What did your library learn during the
planning process?
Audience: Please share in chat
Maria Redburn Bedford Public Library (TX)
Justin Wasterlain Santa Clara City Library (CA)
Planning for Project Outcome
What did your library learn during the
planning process?
Audience: Please share in chat
Survey Distribution
What did your library learn about
distributing surveys to patrons?
Audience: Please share in chat
Survey Distribution
What did your library learn about
distributing surveys to patrons?
Audience: Please share in chat
Maria Redburn Bedford Public Library (TX)
Dan Caufield Buffalo & Erie County
Public Library (NY)
Survey Distribution
What did your library learn about
distributing surveys to patrons?
Audience: Please share in chat
Entering Survey data
What did your library learn about
collecting & entering survey data?
Audience: Please share in chat
Entering Survey data
What did your library learn about
collecting & entering survey data?
Audience: Please share in chat
Justin Wasterlain Santa Clara City Library (CA)
Entering Survey data
What did your library learn about
collecting & entering survey data?
Audience: Please share in chat
Dan Caufield Buffalo & Erie County
Public Library (NY)
Maria Redburn Bedford Public Library (TX)
Entering Survey data
What did your library learn about
collecting & entering survey data?
Audience: Please share in chat
Type your questions in the chat.
Audience Questions & Comments
Justin Wasterlain Santa Clara City Library (CA)
Maria Redburn Bedford Public Library (TX)
Dan Caufield Buffalo & Erie County
Public Library (NY)
Challenges
Challenges
What is one challenge your library
has faced in implementing Project
Outcome?
How have you addressed it?
Audience: Please share in chat
Challenges
What is one challenge your library has faced
while implementing Project Outcome?
How have you addressed it?
Audience: Please share in chat
Maria Redburn Bedford Public Library (TX)
Challenges
What is one challenge your library has faced
while implementing Project Outcome?
How have you addressed it?
Audience: Please share in chat
Justin Wasterlain Santa Clara City Library (CA)
Type your questions in the chat.
Audience Questions & Comments
Justin Wasterlain Santa Clara City Library (CA)
Maria Redburn Bedford Public Library (TX)
Dan Caufield Buffalo & Erie County
Public Library (NY)
Plans for the Future
Justin Wasterlain Santa Clara City Library (CA)
Maria Redburn Bedford Public Library (TX)
What are your plans for the future with
Project Outcome?
Audience: Please share in chat
Dan Caufield Buffalo & Erie County
Public Library (NY)
Announcements
ALA Annual Conference: June 24-28, 2016
Friday, June 24, 9:00AM-4:00PM
Preconference
Project Outcome Enrollment Workshop : Simple Tools to
Measure Our True Impact
DEADLINE TO REGISTER IS JUNE 10
Saturday, June 25, 3:00-4:00PM
The Power of Performance: Project Outcome
Next Webinar – Save the Date
July 14, 2016, Thursday @ 1:00PM Central
Project Outcome Regional Training: Virtual Information Session
If you haven’t already…
• Sign up on the Project Outcome website
• View training resources
• Schedule a survey in the Survey Portal
• View Data Dashboards
• Join the Facebook group
• Follow Project Outcome on Twitter
Thank you!