Project Initiation Document - Essex County Fire and … · 2012-05-01 · Project Initiation...

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GATEWAY 3 IT PROJECTS NEED ITTB APPROVAL

ALL OTHER PROJECTS NEED SDB APPROVAL

Project Initiation Document This document defines what is to be produced and/or done within the scope of this project and when. Activity and resources trackers are used to plan the work and record progress (this document should be updated with actual data on a regular basis). Upload to MicroP2 and ensure that team members have been added to the project. 1. Project reference no.:

038

2. Project title:

Nimbus – Desktop Infrastructure Replacement

3. Version control

Version No Date revised Summary of changes

0.1 17/02/2012 Initial draft

1.0 20/02/2012 Submitted to SDB

1.1 09/03/2012 Updated to remove / amend timescales in preparation for submission to SMB

2.0 12/03/2012 Submitted to SMB

2.1 10/04/2012 Updated to incorporate comments from SMB before submission to EFA Policy & Strategy Committee

3.0 10/04/2012 Submitted to Call Over for EFA Policy & Strategy Committee

3.1 25/04/2012 Updated to incorporate comments from Call Over before final submission to EFA Policy & Strategy Committee

4.0 26/04/2012 Submitted to EFA Policy & Strategy Committee

4. Author

Name Paul Gardiner

Role ICT Project Manager

5. Who has this document been distributed to?

Jan Swanwick, SDB, SMB, EFA Policy & Strategy Committee

Executive Summary The desktop infrastructure replacement programme has authority to proceed from the Fire Authority. This is a wide ranging programme which comprises of many projects that are expected to run over the next two years.

The most significant project is to replace the desktop environment and devices used throughout the Service.

The strategic objectives of the project are to design, build and deliver a fully operational desktop environment built on industrial strength infrastructure and software. This new model will satisfy the business requirements, provide a future-proofed design and be immediately capable of rapidly scaling and deployment across the estate by the purchase and installation of additional hardware and software licences as required. The new environment will provide: -

Sound technology basis for cost effective and rapid delivery of follow-on projects from ITTP

Cost effective, modern desktop (featuring Windows 7 appearance and Office 2010) Positively transformed and standardised end user experience regardless of location,

role or working pattern Improved security, reliability and availability Improved end user satisfaction with Desktop IT services Reduced annual revenue and capital expenditure Reduced IT maintenance and support effort requirement to maintain a new higher

standard of service Improved ability to quickly accommodate new business requirements and

organisational changes

To focus on the desired business outcome and minimise the risk at each stage, the project is utilising a delivery-horizon approach where we will move, with suitable approval, from one clearly understood and defined outcome to the next. This approach currently calls for four phases to the overall delivery: - 1. Phase 1: Technical Proof Of Concept (Completed)

a. A technology proof-of-concept

2. Phase 2: Analysis, Design and Build of a fully working model (Proceeding to Pilot) a. A fully working model that satisfies the ITTP objectives as described in Section 8 of

the Gateway 1 document. b. Integration testing of existing ECFRS business applications. c. Definition and build of service support model for new desktop. d. Delivery of latest Windows 7 / MS Office 2010 products for phased deployment.

3. Phase 3: Full scale deployment a. Deployment of licensing and hardware infrastructure providing enterprise scalability

and DR (Industrialisation). b. Deployment of new desktop devices and services within ECFRS. c. Deployment of service support model for new desktop. d. Deployment of current version of business software. e. Deployment of latest versions of Windows 7 and Microsoft Office 2010 products. f. Deployment of individual email accounts.

Phase 3 will be split into the following four Stages, in order to provide immediate operational benefits in line with current priorities: -

1) One-for-one replacement of current Neoware devices with new Wyse thin client devices in all Stations.

2) Installation of additional network points and new Wyse thin client devices in all Stations, to support additional ICT business requirements for all Service Delivery personnel.

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3) Replacement of current PC’s in all Area Commands, Service Delivery Points, Training Centres, Workshops and Emergency Planning.

4) Replacement of current PC’s in Service Headquarters (Kelvedon Park and remaining personnel in Hutton, including Control).

4. Phase 4: Business Application Upgrades a. Delivery of operational SharePoint installation for use across the Service.

Phase 2 is currently proceeding to Pilot, initially at Harlow Command and Station and then subsequently at Burnham-on-Crouch station, in order that the impact, capability and capacity at Retained stations can also be assessed prior to full scale deployment. A fully working model has been built and tested in collaboration with Esteem Group (our chosen professional services provider), utilising the latest Citrix VDI-In-a-Box technology. This creates and runs a virtual Windows 7 / MS Office 2010 desktop for each user on central servers, with the latest Wyse thin client devices deployed to end users.

Wyse were selected to supply the thin client devices following a full evaluation of the market place. A shortlist of three vendors was drawn up, including the two market leaders – HP and Wyse – and a relatively new vendor to the UK, 10ZiG. Each vendor was invited on-site for a day to demonstrate their products, in order that ECFRS could evaluate them against the following predetermined requirements and criteria: -

Functionality, including graphical capability and ability to support Flash Performance, including seamless and rapid start-up for the end user and network usage Size and mounting options Heat generation and dissipation Power consumption Currency and life cycle of products Management of the thin clients, including capabilities and ease of use of the

management interface and maintenance / deployment of images Vendor engagement and support Costs, including initial purchase price, warranty and on-going Support & Maintenance

HP was discounted at an early stage, as the quality of their vendor engagement and support was poor, and their products didn’t meet our functional requirements.

Wyse and 10ZiG engagement and support was good from both vendors, and both met our functional requirements. However, Wyse was selected on the basis of their superior video capability, most current and longer life cycle for their product, and only a small price differential between them and 10ZiG.

The intention was that the Pilot would have been completed prior to submission of Gateway 3 documents, but this hasn’t been possible due to protracted resolution of issues with Citrix during ICT System Testing. Therefore, due to the urgency of the project and financial considerations, this paper seeks approval to deliver Phase 3, Full Scale Deployment of the proposed architecture, on the basis that we have now completed the analysis and design to provide enterprise scalability and deployment, even though we haven’t yet been able to complete the Pilot rollout.

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The overall revised costs and effort for the project are summarised below: -

Project Totals

Original Estimate

Actual Effort / Costs

Original Estimate

Actual Effort / Costs

Stage 1 Stage 2 Stage 3 Stage 4 Current Estimate

Project Management / BA Effort (days) 96 50 66 124 74 0 33 33 313

Project Management / BA Costs £51,000 £26,500 £35,000 £59,740 £29,400 £0 £13,000 £13,000 £141,640

ICT Technical Support (days) 0 0 0 100 188 34 63 65 450

Vendor Professional Services £5,000 £8,500 £54,345 £46,970 £28,400 £0 £0 £0 £83,870

IT - Hardware £10,000 £0 £23,460 £54,992 £370,438 £10,425 £0 £0 £435,855

IT - Software Licensing £0 £0 £8,732 £4,483 £28,291 £0 £0 £0 £32,774

Training £0 £0 £0 £8,250 £49,875 £4,125 £7,500 £8,250 £78,000

Total Effort 96 50 66 224 261 34 96 98 763

Total Costs £66,000 £35,000 £121,537 £174,435 £506,403 £14,550 £20,500 £21,250 £772,138

Phase 3 - Full Scale Deployment

Nimbus - Summary of Costs / Effort and Variations for Project Initiation DocumentBusiness Case

Nimbus Costs Phase 2 - Fully Working Model

The following points should be noted regarding the costs: - The costs for Phase 2 - Fully Working Model are higher than the original estimate due to

protracted issues during the procurement process with a previous supplier. It was consequently decided that they were unable to meet our requirements; hence we have now engaged Esteem Group to provide us with a more suitable and appropriate solution.

The costs for Phase 3 / Stage 1 are significantly higher than the other Stages because all Hardware and Software Licensing will be purchased up front, in order to obtain best prices for volume purchases. Delivery of hardware will then be phased in line with requirements for each Stage.

No allowance has currently been made for potential Property Services costs to provide new desks and chairs to support the additional terminals in stations, if required. These will be subject to individual site surveys at each station, but would typically cost around £300 per workstation, although this may be less per unit depending on volumes. If we assumed an average of one additional desk per station, this would be a total additional cost of around £15,000.

Please see Appendix A for a full breakdown of costs for each Phase / Stage.

Contributions to Carbon Management Plan

Based on current and predicted usage, reduced power consumption will result in an energy saving of approximately 1,500kwh per annum for each desktop PC replaced by the selected Wyse thin terminal, and approximately 1,300kwh per annum for each Neoware terminal replaced.

At current energy prices, the Wyse terminals will provide a return on investment in 2-3 years.

Recommendations

The EFA Policy & Strategy Committee is asked to approve the delivery of Phase 3: Full Scale Deployment of the new Nimbus desktop infrastructure, based on the approach and rationale as defined in this Project Initiation Document.

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Project Controls Throughout the project, the following controls will be used by the Project Manager.

Event Response

An exception occurs (any deviation from the tolerances agreed in this document).

Present an Exception Report to the project board and agree a course of action.

A change is requested to a product or acceptance criteria.

Record in the Issues and Changes Log and, if the change is accepted, consider revisions to the Business Case and PID/stage plans.

A new project risk emerges. Update the Risk Register and implement control measures.

Moving from one project stage to the next.

Present an End Stage Report to the Project Board and ensure next Stage Plan is prepared.

Any other issue arises. Record in the Issues and Changes Log and take any necessary action.

Project is completed. Present a Project Closure Report to the Strategic Delivery Board (SDB) or SITOG and upload to MicroP2. Change MicroP2 project status to “Completed”.

6. How many stages will the project be organised into? The Full Scale Deployment of the project will be split into four Stages, in order to provide immediate operational benefits in line with current priorities. High level summary of Project Gateways, Stages and Timescales is as follows: -

Number Description Start Date End Date

1 Gateway 1 - Project Brief 25/10/2010 25/01/2011

2 Gateway 2 - Business Case 31/01/2011 24/02/2011

3 Phase 2 – Fully Working Model and Pilot 03/01/2012 18/05/2012

4 Gateway 3 - Project Initiation Document 13/02/2012 08/05/2012

Specific timescales have not yet been defined for Phases 3 and 4, only high level durations. These will be defined once final project approval is received and the project can be prioritised, scheduled and specific resources allocated.

Number Description Start Date End Date

5 Phase 3 – Full Scale Deployment Month 1 Month 7

5.1 Stage 1 – Replace current Neoware terminals Month 1 Month 4

5.2 Stage 2 – Additional terminals in Stations Month 2 Month 4

5.3 Stage 3 – Replace PC’s in all other sites Month 3 Month 5

5.4 Stage 4 – Replace PC’s in SHQ Month 4 Month 7

6 Phase 4 – Delivery of SharePoint TBD TBD

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7. Project tolerances. These are the predicted outcomes for the project. Deviation outside these tolerances will be brought to the attention of the Project Executive in an Exception Report.

A tolerance of 10% has been set for Costs and Effort, and a tolerance of three weeks has been set for Time.

Planned Minimum Maximum

Costs £772,138 £695,000 £850,000

Time 30 weeks 27 weeks 33 weeks

Effort 763 days 685 days 840 days

8. How frequently will the Project Manager produce Highlight Reports for the Board?

Monthly

Project Team 9. The project team is agreed as follows:

Project Executive Jan Swanwick

Project Manager Paul Gardiner

Senior Users Mark Wilson / Julian Ashley

Senior Supplier Esteem Group

Team Members

Name/role Contact Details

Matt Hughes, DO Support Service, East Division Area Command

[email protected] Tel: 07768 910256

Ray Skinner, DO Support Service, West Area Command


John White, ICT Technical Team Leader [email protected] Ext. 6404

Jim Culling, ICT Technical Expert - Systems [email protected] Ext. 6405

Gary Seddon, ICT Senior Technical Officer [email protected] Ext. 6408

Stuart Wash, ICT Technical Officer, Security [email protected] Ext. 6417

Richard Duke, ICT Applications Lead [email protected] Ext. 6416

Philip Butt, ICT Applications Lead [email protected] Ext. 6418

Nikki Keary, ICT Service Desk Manager [email protected] Ext 6499

Gavin Lowrie, ICT Installations Technician [email protected] Ext. 6499

Chris Eldridge, ICT Service Desk Analyst [email protected] Ext. 6499

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Team Members

Name/role Contact Details

Spencer Connelly, ICT Business Analyst [email protected] Ext. 6429

Will Brooks, Sales Manager, Esteem [email protected] Tel: 07717 760362

Paul Mission, Project Manager, Esteem [email protected] Tel: 07736 895221

Terry Hooper, Citrix Practice Lead, Esteem [email protected] Tel: 07920 135781

Paul Grant, Solution Architect, Esteem [email protected] Tel: 07920 496941

Stephen Cooke, Regional Sales Manager, Wyse


Ben Cross, UK Sales, Wyse [email protected] Tel: 07799 352169

Chris Reeves, Systems Engineer, Wyse [email protected] Tel: 07775 915063

Paula Wheeler, IT Training Essex [email protected] Tel: 07941 059473

Nora Ridley, IT Training Essex [email protected] Tel: 07557 192434

10. Training

Have all the project team members received project management/ MicroP2 training? List any that have not.

Those for whom it’s required have received training.

Windows 7 / MS Office 2010 training will be delivered by IT Training Essex for the Harlow and Burnham-on-Crouch Pilots, using a two tiered approach, depending on users’ needs an experience. Training approach and costs for full scale deployment have been based on this approach, but may be subject to change following completion and evaluation of the Harlow Pilot.

Communication Plan 11. Plot the current position of the key stakeholders and groups involved with this project.

High

Service Delivery Management

Service Support Management

Project Executive

SDB

SMB

SITOG

ICT

Med

Agreement with the project

Low

Low Medium High

Power and Influence

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12. Service department(s) affected:

All Service departments will be affected. Stages 1 and 2 will affect all Stations and staff. Stage 3 will affect the following departments and staff: -

Area Commands Service Delivery Points All Training Centres Workshops Emergency Planning

Stage 4 will affect Service Headquarters and all departments and staff still based at Hutton, including Control.

13. External parties involved:

The Citrix VDI-In-a-Box system will be supplied, installed and supported by Esteem Group: -

Esteem Group Rofta House Rudgate Thorp Arch Wetherby LS23 7QA

Esteem Group were selected following an evaluation of their services and solutions, including a number of technical workshops with ECFRS. They are the only Citrix Platinum Solution Partner in the UK. The end-user thin client devices will be provided and supported by Wyse: -

Wyse Technology (UK) Ltd. 1 The Pavilions Ruscombe Park Twyford, Berks RG10 9NN United Kingdom Windows 7 / Microsoft Office 2010 training for the Harlow Pilot will be delivered by IT Training Essex, who were selected following an evaluation of responses received from a number of training providers against predetermined ECFRS requirements and criteria. We will use them to test and validate the training approach at Harlow, before deciding on the best approach and training provider to rollout training across the whole Service.

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14. Consider stakeholders’ needs and set out your project communication plan:

Stakeholder/

group Information required

Information provider

Communication method / format

Frequency

All Headline progress and RAG status

Paul Gardiner ICT Team Information report published on the Intranet

Weekly

Senior Users RAG status, progress against Plan, Risks, Issues and Costs

Paul Gardiner Progress meetings Monthly

Project Executive SITOG SDB SMB

RAG status, detailed progress against Plan, Risks, Issues and Costs

Paul Gardiner Highlight Reports Monthly

Service Delivery / Service Support

Training and Deployment approach, plans and progress

Paul Gardiner Operational bulletins, Intranet, Parade News

Regular project updates, commencing at least 4 weeks before deployment for affected areas

Service Delivery / Service Support

Training media Paul Gardiner

Windows 7 / MS Office 2010 Tier 1 / 2 familiarisation sessions and Quick Reference Guides

Training to be delivered in parallel with deployment for each Stage

15. Equality Impact Assessment (EIA)

Consider the project’s objectives, outcomes and stakeholders. If the project might have a differential impact on the following groups, note any evidence (presumed or otherwise) and refer to the EIA guidance available at http://servicenet/1791.htm.

Group Could the project have a differential impact? (Yes/No)

If ‘Yes’, please add comments

Race No

Gender No

Disability Yes The move to widespread use of ICT within the Service may have an impact on those with visual / reading impairments e.g. dyslexia. To mitigate any difficulties, the new system will have all Microsoft Accessibility Options installed and will have Dragon Voice Recognition software available for those who need it.

Religion or belief No

Sexuality No

Age No

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http://servicenet/1791.htm

Stakeholder Engagement 16. The following stakeholders have been consulted about the content of this PID:

Stakeholder/ group

Jan Swanwick, Head of ICT SDB SMB

External Dependencies 17. The other projects with a direct interface to this project are:

There are two key External Dependencies for this project: - Individual User Accounts project, to ensure that access controls are in place to enable

all users have a secure, individual sign-on and e-mail account to support functional requirements of Nimbus.

Improved Paper Handling and Printing Efficiency, to ensure that new printers are delivered in a timely manner to support Nimbus requirements.

Additionally, the following projects are dependent on Nimbus to deliver the new desktop infrastructure as soon as possible to support additional ICT requirements and usage for all Service Delivery staff: -

SAP ESS / MSS / TEM Electronic Rota Book TASK Self Service

Planning Assumptions 18. In estimating and planning the following assumptions have been made:

That no significant issues or changes will result from the Harlow and Burnham-on-Crouch Pilots

That all hardware can be ordered and delivered in a timely manner That Wide Area Network capacity will support business requirements in all locations That all ICT Technical resource requirements can be sourced internally within current

team and there is no requirement to employ external contract staff That external electrical contractor can carry out additional cabling / installations in a

timely manner, with no significant variations in cost estimates That external Training provider can provide sufficient trainers in a timely manner to

support the training programme, with particular consideration to operational Watch rotas

That currently proposed Windows 7 / MS Office 2010 Tier 1/2 familiarisation sessions will meet the vast majority of training requirements. Tier 3 training can be provided for expert users on an ad hoc basis, but hasn’t been included in current estimates

That Individual User Accounts project will deliver to meet deadlines for deployment of Nimbus

That Improved Paper Handling and Printing Efficiency project will deliver to meet deadlines for deployment of Nimbus

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Risks 19. Highlight the key risks from the Risk Register:

Risk no. Risk and description/explanation Residual

risk rating

RS0001 Harlow and Burnham-on-Crouch Pilots may give rise to significant Issues or Changes, resulting in additional hardware or application requirements that have not been planned for. Full station requirements analysis has been carried out and signed off by West Area Command and Harlow Station, so risk should be low.

Low

RS0002 New servers / infrastructure may not be delivered in time to commence the Full Scale Deployment. Server specifications finalised as part of initial build and performance testing carried out by ICT. ‘Smart Quote’ already initiated through Esteem Group in order to expedite the process and obtain best price.

Medium

RS0003 Wyse may not be able to deliver sufficient thin client devices in a timely manner to support the rollout plan. Wyse already engaged and aware of our requirements and timescales, paperwork for order will be completed in advance of Gateway 3 approval, Wyse will adopt a phased delivery approach to ensure our requirements can be accommodated.

High

RS0004 Virtual desktop solution may not support additional application requirements for all sites. Full application requirements analysis will be completed for all sites in advance of Stages 3 and 4 of the rollout to ensure that all requirements are captured, incorporated in final image and tested before deployment.

Medium

RS0005 Wide Area Network capacity / performance may not support business requirements in all locations. Network Quality of Service installed at Harlow prior to Pilot, initial testing proved successful, but additional testing and monitoring to be carried out as part of the Pilot. If performance not acceptable, consideration to be given to installing Citrix Branch Repeaters, but this would incur additional costs.

Medium

RS0006 Individual User Accounts / Sign-on will not be delivered to meet deadlines for deployment of Nimbus. All users across the service have now been setup in Active Directory, but will need to be setup in new Group Policies as part of the rollout process, which will be proven as part of Harlow Pilot.

Medium

RS0007 Improved Paper Handling and Printing Efficiency project will not be delivered to meet deadlines for deployment of Nimbus. Nimbus deadlines will be incorporated in Improved Paper Handling and Printing Efficiency plans as external deliverables.

Medium

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Risk no. Risk and description/explanation Residual

risk rating

RS0008 ICT Technical Officers and Service Desk staff may not be available to support the project due to conflicting Support and other Project commitments. Resource requirements will be planned out in full with Service Delivery Manager and if necessary, will look to backfill staff with external contract staff, although this will incur additional costs.

High

RS0009 External electrical contractor can’t carry out additional cabling / installations in a timely manner and / or within budget. All estimates based on work already carried out for Harlow Pilot. External contractor will be engaged as soon as PID approved by SMB, in order to plan and cost full programme of work to support Stage 2, to run in parallel with Stage 1.

Medium

RS0010 Training approach not yet proven due to delay in Harlow Pilot. This may give rise to significant Issues or Changes in Training requirements / timescales that have not been planned for and which selected Training provider can’t accommodate. Training programme has been planned in detail with Training vendor, both for Harlow Pilot and full scale deployment. Approach, timings and costs will be proven during the Pilot and adjusted as required, although this may mean that we have to select another Training provider with greater capacity to deliver the programme, which may incur additional costs.

Medium

RS0011 In-house ICT Training courses / manuals / user guides may become out-of-date. PM to liaise with IT Training Dept to determine what training material will need updating prior to full rollout.

Low

RS0012 Nimbus Full Scale Deployment will conflict with Olympics Change Freeze from 1st July to 10th September. Agreed that if the back-end infrastructure is in place and tested in advance of the Change Freeze, we will continue with the deployment into Stations, as no new systems will be introduced. However, it may still be prudent to avoid migrating key operational locations during the Change Freeze.

Low

20. Products Define all deliverables for the project, with input from the end users. External products (marked as such) should be included if the project depends on their completion. These products should be divided between the Stage Plans if you are using them. All dates are provisional, subject to final project approval, prioritisation, scheduling and resource allocation.

Product What will the product consist of? Why is this product necessary? What criteria / quality

standards must be met? Who is

responsible?

Which products need to be completed before this

one (if any)? Deadline

Status Not started In progress Complete

SDB Documents Project Initiation Document, revised Business Case and Covering Paper, seeking approval to proceed with project to deploy Nimbus across the Service.

Governance documents Initial review, approval and submission by Project Executive

Paul Gardiner Jan Swanwick

17/02/2012 Complete

SDB Approval Initial approval by members of SDB SDB approval required before submission to SMB

Approval recommended by SDB

SDB SDB Documents 28/02/2012 Complete

SMB Documents Project Initiation Document, revised Business Case and Covering Paper updated in line with any changes required by SDB.

Governance documents Review, approval and submission by Deputy Chief Fire Officer, Service Support

Paul Gardiner Jan Swanwick Adam Eckley

SDB Approval 09/03/2012 Complete

SMB Approval Approval by members of SMB SMB approval required before submission to Policy & Strategy

Approved by SMB SMB SMB Documents 20/03/2012 Complete

Policy & Strategy Committee Approval

Approval by Policy & Strategy Committee Cannot proceed without it Approved by Policy & Strategy Committee

Policy & Strategy SMB Approval 08/05/2012 Not started

Esteem Group Professional Services Contract

Contractual agreement on recommended solution, scope of engagement, objectives and timeline

To ensure that both parties are clear on requirements, terms of engagement and costs to build environment to support Full Scale Deployment

Esteem Group can commit to meet ECFRS requirements for the project

Paul Gardiner Esteem Group

Policy & Strategy Committee Approval

11/05/2012 Not started

Purchase Order for Esteem Group

Purchase Order To provide commercial basis for engagement

Purchase Order approved by Head of ICT


Esteem Group Professional Services Contract


Citrix Licences Purchase Order for 350 x Citrix VDI-In-a-Box concurrent user licences and 1 year software maintenance

To ensure that Citrix licensing requirements are met for Full Scale Deployment

Purchase Order approved by Head of ICT


Technical Workshop 11/05/2012 Not started

Server Quotes Three competitive quotes from: - - Esteem Group - HP - Silicon Alley

To ensure that we obtain best price for hardware

Quotes within budgetary expectations and servers can be delivered by 13/04

John White Procurement

Policy & Strategy Approval 11/05/2012 In progress

Purchase Order for Servers Purchase Order for chosen supplier Order required servers Purchase Order approved by Head of ICT

John White Jan Swanwick

Server Quotes 11/05/2012 Not started

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Status Which products need to What criteria / quality Who is Not started Product What will the product consist of? Why is this product necessary?

standards must be met? responsible? be completed before this Deadline

In progress one (if any)? Complete

Purchase Order for Client Devices

Purchase Order for Wyse thin client devices

Order required Client Devices Purchase Order approved by Head of ICT


Policy & Strategy Approval 11/05/2012 Not started

Purchase Order for screens, keyboards and mice

Purchase Order for various suppliers - screens will be Dell P2312H, keyboards / mice will be Dell / Microsoft, depending on feedback from Pilot.

Order additional end-user equipment Purchase Order approved by Head of ICT



Purchase Order for Encrypted USB Drives

Purchase Order for required number of Integral Courier 4GB 256 Bit Encrypted USB's

Order additional end-user equipment Purchase Order approved by ICT Governance Manager

Paul Gardiner Chris Maas


Training Vendor Engagement E-mail to all potential Vendors asking them to outline what their approach would be based on feedback from training for the Pilot in terms of: - - Delivery method – classroom / CBT / eLearning etc. - Location(s) – on / off-site - Documentation – training / reference manuals supplied - How you would address varying skill levels - Your capacity to deliver to that number of delegates within those timescales – how quickly could you deliver training to potential maximum of 1,700 users? - Indicative costs

To identify shortlist of potential vendors that can meet our requirements in line with overall build and deployment plans

Vendors can provide considered and detailed proposals as to how they will address our needs

Paul Gardiner Policy & Strategy Approval 11/05/2012 Not started

Purchase Order for Printers (Stage 1)

Purchase Order for required Printer(s) in line with overall Printing Strategy

Order required Printer(s) Purchase Order approved by Head of ICT

Jeff Stembridge Jan Swanwick


Delivered Servers Servers delivered to ECFRS as specified To provide backend infrastructure to host Citrix VDI-in-a-box

Servers supplied as per specifications by 13/04

John White Purchase Order for Servers 25/05/2012 Not started

Briefing Presentations To provide Senior Officers with an overview / demonstration of the new environment, results of Pilot and communication, training and deployment strategies, to get their feedback on what needs to be included for full scale deployment.

Required to ensure that the business community are aware of the project, its aims and its progress

Positive feedback from attendees

Jan Swanwick Paul Gardiner


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Training Vendor Selected Further detailed discussions / proposals from shortlisted Vendors in terms of: - - Delivery method – classroom / CBT / eLearning etc. - Location(s) – on / off-site - Documentation – training / reference manuals supplied - How you would address varying skill levels - Your capacity to deliver to that number of delegates within those timescales – how quickly could you deliver training to potential maximum of 1,700 users? - Definitive costs

To identify and select training vendor that can meet our requirements in line with overall build and deployment plans

Suitable Training Vendor selected

Paul Gardiner Training Vendor Engagement


Installed Servers Servers installed and cabled to ECFRS standards

To provide backend infrastructure to host Citrix VDI-in-a-box

Servers installed, cabled and tested to ECFRS standards by 30/12

John White Delivered Servers 01/06/2012 Not started

Quotes for LAN Upgrades Competitive quotes from three suppliers for LAN upgrades required to support Stage 2

To ensure that we obtain best price for LAN upgrades

Quotes within budgetary expectations and upgrades can be accommodated in line with rollout plan

Paul Gardiner Policy & Strategy Approval 01/06/2012 Not started

Purchase Order for Training Vendor

Purchase Order for selected Training Vendor

Book and schedule required Training Purchase Order approved by Head of ICT


Training Vendor Selected 01/06/2012 Not started

Citrix VDI-In-a-Box Environment

Servers built and configured as per High Level Design: - - Microsoft Windows 2008 R2 - Server Virtualisation using Hyper-V - Citrix VDI-In-a-Box - Microsoft Windows 7 template

Provide back-end infrastructure to support Citrix VDI-In-a-Box

Signed-off by Esteem / ECFRS Terry Hooper Installed Servers 08/06/2012 Not started

Purchase Order for LAN Upgrades

Purchase Order for all Station LAN Upgrades required to support Stage 2

To engage vendor and schedule work Purchase Order approved by Head of ICT


Quotes for LAN Upgrades 08/06/2012 Not started

Disaster Recovery Environment

Original Pilot servers moved to Hutton to provide Disaster Recovery capabiliy

Provide DR infrastructure to support Citrix VDI-In-a-Box

Signed-off by Esteem / ECFRS Terry Hooper Citrix VDI-In-a-Box Environment


System Tested Environment Full System / Integration Testing of new servers once environment fully built and everything installed and baselined

To ensure that all components function as intended before signing-off VDI-In-a-Box environment

All High priority issues resolved, any outstanding Medium or Low priority issues documented and accepted by PM / Head of ICT before releasing for UAT.

Paul Gardiner Thin client Image Unit Tested Environment Anti-virus Software Tested AD / GP changes Upgraded VDI Servers


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Network Quality of Service Network configuration changes at all Stations to optimise network performance

To ensure that Wide Area Network link to all stations is optimised prior to Full Scale Deployment

Station WAN links successfully load / performance tested

John White Policy & Strategy Approval 15/06/2012 Not started

Stage 1 - Replace Current Neoware Boxes

Transition Plan (Stage 1)

Transition Plan / Go-Live Playbook identifying all Implementation tasks for rollout of Stage 1 of Full Scale Deployment, including all installations, Training Plan, Communication Plan, Checklist for each user (including securing data from C: drives and old USB's) and Backout Plan for each component.

To ensure that all aspects of Transition are documented, approved and managed through to completion.

Sign-off by Head of ICT and Area Commanders

Paul Gardiner System Tested Environment


Delivered Client Devices (Stage 1)

Wyse Client Devices imaged and delivered to ECFRS

To provide End-user infrastructure to support Citrix VDI-in-a-box configured to ECFRS requirements

Client Devices supplied as per specifications prior to commencement of Stage 1 deployment

Wyse (Getech) Purchase Order for Client Devices


Delivered screens, keyboards and mice (Stage 1)

Screens, keyboards and mice delivered to ECFRS as specified

To provide End-user infrastructure to support Citrix VDI-in-a-box

Screens, keyboards and mice supplied as per specifications prior to commencement of Stage 1 deployment

Paul Gardiner Purchase Order for screens, keyboards and mice


Delivered Printer(s) (Stage 1) Printer(s) delivered to ECFRS as specified To provide End-user printing requirements for Full Scale Deployment

Printer(s) supplied as per specifications by prior to commencement of Stage 1 deployment

Jeff Stembridge Purchase Order for Printer(s)


Individual User Accounts (Stage 1)

Individual User Accounts for all Station personnel setup in Active Directory and all application groups as required

To ensure that all Station personnel have correct access to applications and network drives etc. according to their roles and responsibilities

All users added and checked prior to commencement of Stage 1 deployment

ICT Service Desk 18/06/2012 Not started

MS Exchange 2010 Migration (Stage 1)

All Station personnel migrated to / setup in (for new users) MS Exchange 2010 as prerequisite for using MS Outlook 2010

To ensure that all Station personnel have correct access to MS Outlook

All users migrated prior to commencement of Stage 1 deployment

John White 18/06/2012 Not started

Full Scale Deployment (Stage 1)

Installation and configuration of Client Devices, screens, keyboards and mice at all Stations

To deploy Nimbus hardware to all Stations

All hardware installed and functional

Paul Gardiner John White Gavin Lowrie

Transition Plan Delivered Client Devices (Stage 1) Delivered Screens, Keyboards and Mice (Stage 1)


12




User Account Migrations (Stage 1)

Individual User Accounts for all Station personnel migrated to new Group Policy Objects, profiles and network drives as required

To ensure that all Station personnel have correct access to applications and network drives etc. according to their roles and responsibilities

All users able to access and carry out normal business functions

ICT Service Desk Individual User Accounts (Stage 1)


Trained Users (Stage 1)

Training delivered to all Station staff as required

To ensure that all staff involved in Stage 1 of the Full Scale Deployment are trained to the appropriate level in parallel with deployment

90% attendance of all staff, positive feedback, mop-up sessions to be setup as required

Training Vendor Purchase Order for Training Vendor


Installed Printers (Stage 1) Installation and configuration of Printers at all Stations and add to new Print server

To enable all Stations to have printing capability for the Nimbus Full Scale Deployment

Printer(s) installed, all users able to access and carry out printing functions

Jeff Stembridge John White Gavin Lowrie

Delivered Printers (Stage 1) 07/09/2012 Not started

Updated Asset Register (Stage 1)

All new hardware to be input into new Cherwell service management system

Ensure that all assets are recorded in order to support ITIL Service Support / Service Delivery processes going forward

All hardware recorded correctly, signed off by Service Delivery Manager

John White Delivered Client Devices (Stage 1) Delivered Printers (Stage 1)


Hardware Disposal (Stage 1) All old hardware to be disposed off through ICE

Disposed off through ICE in order that it can be retained for one month in case anything still required or we need to backout Full Scale Deployment

All hardware disposed of appropriately

Paul Gardiner Full Scale Deployment (Stage 1)


Stage 2 – Install Additional Wyse Terminals in all Stations


Transition Plan / Go-Live Playbook identifying all Implementation tasks for rollout of Stage 2 of Full Scale Deployment, including all installations, Communication Plan, Checklist for each device and Backout Plan for each component.


Sign-off by Head of ICT and Area Commanders

Paul Gardiner System Tested Environment


















13




Upgraded Local Area Networks (Stage 2)

Harlow Command and Station LAN's upgraded with additional cabling / ports / power

To meet End-user network requirements for Full Scale Deployment

LAN's upgraded as per specifications by 10/02

Property Services / Facilities

Purchase Order for LAN Upgrade



Installation and configuration of additional Client Devices, screens, keyboards and mice at all Stations

To deploy additional Nimbus hardware to all Stations

All additional hardware installed and functional


Transition Plan (Stage 2) Delivered Client Devices (Stage 2) Delivered Screens, Keyboards and Mice (Stage 2)


Installed Printers (Stage 2) Installation and configuration of additional Printers at all Stations and add to new Print server

To enable all Stations to have additional printing capability for the Nimbus Full Scale Deployment

Additional Printer(s) installed, all users able to access and carry out printing functions














Stage 3 – Replacement of current PC’s in all Area Commands, Service Delivery Points, Training Centres, Workshops and Emergency Planning

Application Requirements Analysis (Stage 3)

User / Application matrix, defining who uses which applications for users at all other remote sites

To ensure that new Citrix VDI environment incorporates all application requirements for Full Scale Deployment

Signed-off by SDO's / DO's, as appropriate

Spencer Connelly 30/07/2012 Not started

End-user Device Requirements (Stage 3)

Definition of all End-user Device usage and requirements for all locations

To ensure that new Citrix VDI environment supports all end-user device requirements and all necessary software installed for rollout to all sites in Stage 3



Printer Requirements (Stage 3)

Updated Building Plans / Network Diagrams for all locations, identifying all current and additional Printer(s) required

To ensure that all current and additional printer requirements are captured to support 'end-state' user requirements for rollout to all other sites



Desktop Image (Stage 3)

Base ECFRS image with any additional applications installed

Provide virtual desktop for all remote users, incorporating additional applications as required

All additional applications / tools successfully installed, configured and verified

Jim Culling Gary Seddon



14




System Tested Environment (Stage 3)

Full System Testing of all additional applications once environment fully built and everything installed and baselined, including AD / GP changes.

To ensure that all additional components function as intended before signing-off VDI-In-a-Box environment


Paul Gardiner Desktop Image (Stage 3)


User Acceptance Tested Environment (Stage 3)

User Acceptance Testing of all additional applications

To ensure that all components function as intended before progressing with Stage 3

All High priority issues resolved, any outstanding Medium or Low priority issues documented and accepted by SDO's / DO's before releasing for UAT.

Spencer Connelly System Tested Environment (Stage 3)





Sign-off by SDO's / DO's, as appropriate

Paul Gardiner User Acceptance Tested Environment (Stage 3)



















Individual User Accounts for all personnel setup in Active Directory and all application groups as required

To ensure that all personnel have correct access to applications and network drives etc. according to their roles and responsibilities




All personnel migrated to / setup in (for new users) MS Exchange 2010 as prerequisite for using MS Outlook 2010

To ensure that all personnel have correct access to MS Outlook



15




File Servers (Stage 3) Move all remote File Servers to Kelvedon Park

To ensure that all local user drives on file server are moved / copied and re-mapped to VDI environment

Server / data moved / copied and re-mapped to VDI environment with no loss of data, minimum loss of availability and acceptable backout / recovery plan

John White File Server Strategy 05/10/2012 Not started


Installation and configuration of Client Devices, screens, keyboards and mice at all locations

To deploy Nimbus hardware to all locations






Individual User Accounts for all personnel migrated to new Group Policy Objects, profiles and network drives as required

To ensure that all personnel have correct access to applications and network drives etc. according to their roles and responsibilities





Training delivered to all staff as required To ensure that all staff involved in Stage 3 of the Full Scale Deployment are trained to the appropriate level in parallel with deployment




Installed Printers (Stage 3) Installation and configuration of Printers at all locations and add to new Print server

To enable all locations to have printing capability for the Nimbus Full Scale Deployment















Stage 4 – Replacement of current PC’s in SHQ - Kelvedon Park and remaining personnel in Hutton, including Control


User / Application matrix, defining who uses which applications for all users at SHQ

To ensure that new Citrix VDI environment incorporates all application requirements for Full Scale Deployment



16




End-user Device Requirements (Stage 4)

Definition of all End-user Device usage and requirements for SHQ

To ensure that new Citrix VDI environment supports all end-user device requirements and all necessary software installed for rollout to all sites in Stage 4



Printer Requirements (Stage 4)

Identify all current and additional Printer(s) required

To ensure that all current and additional printer requirements are captured to support 'end-state' user requirements for rollout to SHQ



Desktop Image (Stage 4)

Base ECFRS image with any additional applications installed

Provide virtual desktop for all SHQ users, incorporating additional applications as required

All additional applications / tools successfully installed, configured and verified

Jim Culling Gary Seddon



System Tested Environment (Stage 4)

Full System Testing of all additional applications once environment fully built and everything installed and baselined, including AD / GP changes.

To ensure that all additional components function as intended before signing-off VDI-In-a-Box environment


Paul Gardiner Desktop Image (Stage 4)


User Acceptance Tested Environment (Stage 4)

User Acceptance Testing of all additional applications

To ensure that all components function as intended before progressing with Stage 4

All High priority issues resolved, any outstanding Medium or Low priority issues documented and accepted by SDO's / DO's before releasing for UAT.

Spencer Connelly System Tested Environment (Stage 4)





Sign-off by SDO's / DO's, as appropriate

Paul Gardiner User Acceptance Tested Environment (Stage 4)














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Individual User Accounts for all SHQ personnel setup in Active Directory and all application groups as required

To ensure that all SHQ personnel have correct access to applications and network drives etc. according to their roles and responsibilities




All SHQ personnel migrated to / setup in (for new users) MS Exchange 2010 as prerequisite for using MS Outlook 2010

To ensure that all SHQ personnel have correct access to MS Outlook




Installation and configuration of Client Devices, screens, keyboards and mice at all SHQs

To deploy Nimbus hardware to all SHQs






Individual User Accounts for all SHQ personnel migrated to new Group Policy Objects, profiles and network drives as required

To ensure that all SHQ personnel have correct access to applications and network drives etc. according to their roles and responsibilities





Training delivered to all SHQ staff as required

To ensure that all staff involved in Stage 4 of the Full Scale Deployment are trained to the appropriate level in parallel with deployment




Installed Printers (Stage 4) Installation and configuration of Printers at all SHQs and add to new Print server

To enable all SHQs to have printing capability for the Nimbus Full Scale Deployment















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19

21. Project Schedule All dates are provisional, subject to final project approval, prioritisation, scheduling and resource allocation.

22. Resources

Internal Resources The following table denotes the number of days’ effort for each internal team member during the course of the project.

Name/role Number of Days Effort

Jim Culling, ICT Technical Expert - Systems 75

Gary Seddon, ICT Senior Technical Officer 75

Stuart Wash, ICT Technical Officer, Security 75

Richard Duke, ICT Applications Lead 20

Philip Butt, ICT Applications Lead 20

Gavin Lowrie, ICT Installations Technician 82

Chris Eldridge, ICT Service Desk Analyst 103

Total Days Internal Effort 450

External Resources The following table denotes the number of days’ effort for each external team member during the course of the project.

Name/role Number of Days Effort

Henry Dennis, ICT Project Manager 128

Paul Gardiner, ICT Project Manager 155

ICT Business Analyst 30

Total Days External Effort 313

Overall Total Effort (internal and external) for project is 763 days.

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23. Quality Plan All Product documents will be reviewed and approved by Project Executive, Project Manager or Senior User, as defined by each Product’s criteria / quality standards. Acceptance Criteria / quality standards and Tolerances for Nimbus transition into Production will be defined in the Transition Plans for each Stage.

24. Approval

Each new version of the PID must be approved by the Strategic Delivery Board or the Senior IT Owners Group. Confirm approval below.

Version no. Gateway approval given by… (Group) Date approved

1.0 SDB 28/02/2012

2.0 SMB 20/03/2012

3.0 Call Over for EFA Policy & Strategy Committee 16/04/2012

4.0 EFA Policy & Strategy Committee

Following approval, the Project Manager should upload the PID to MicroP2. Contact Business Planning Section or IT Training if you are not sure how to do this.

2

Appendix A

Full Breakdown of Costs

3

Phase 2 - Citrix VDI-In-a-Box Fully Working Model The following is a full breakdown of costs for the procurement process with Esteem Group, build and testing of the fully working model and the Pilot for Harlow Command / Station and Burnham-on-Crouch station.

DescriptionDaily Rate / Unit Cost

No. of Days / Units

Cost

Project Management

Contract Project Manager (assume 3.5 days per week to end of February) £400 46 £18,400

£18,400

ICT Technical Support

ICT Senior Technical Officers £0 60 £0ICT Technical Officers £0 40 £0

£0

Vendor Professional ServicesEsteem £800 40 £32,000RKeyTec £880 9 £7,920Clarity £650 3 £1,950

£41,870

IT - HardwareHarlow LAN Upgrade – funded by Property Services £0 0 £0

Printer(s) – TBD, we can use 2 x HP’s already in stock, but may need additional b/w printer for station annex £0 0 £0Wyse Thin Client Devices £317 50 £15,833Citrix servers £8,274 2 £16,548

Citrix server upgrades (additional SSD’s and memory) £17,991

Screens (35 x Dell P2312H @ £111) £111 35 £3,885Keyboards (10 x Wyse UK PS2 keyboards @ £5.56) £6 10 £56Keyboards (15 x Dell standard USB keyboards @ £11) £11 15 £165

Keyboards (10 x Microsoft standard USB keyboards @ £13) £13 10 £130

Mice (35 x Dell / Microsoft USB mouse @ £11) £11 35 £385

Encrypted USB drives (32 x Integral Courier 4GB @ £14) - treat as ICT consumables, zero cost to project £0 32 £0£54,992

IT - Software Licensing

Citrix VDI-In-a-Box concurrent licenses (x50) £408 11 £4,483Microsoft VDA licenses (x50) – retail is $100 per year per device, but confirmed that we don’t need them £0 0 £0

£4,483

Training (as per IT-Training-Essex proposal)Training (as per IT-Training-Essex proposal) £375 22 £8,250

£8,250VDIB Pilot Total Costs £127,995

Procurement Process (Esteem) and Harlow Pilot

4

Phase 3 / Stage 1 - Replace Current Neoware Devices in all Stations

The following is a full breakdown of costs for Stage 1 of the Full Scale Deployment.


No. of Days / Units

Cost

Project Management / Business Analysis

Contract Project Manager (assume 3.5 days per week from beginning March to end of July) £400 74 £29,400

£29,400


ICT Senior Technical Officers (30 days to complete environment build, 2 days per week support for rollout) £0 60 £0

ICT Technical Officer (15 days to complete environment build, 1 day per week support for rollout) £0 30 £0

ICT Installations Technician (1 hour to install / setup each device and screen) £0 18 £0

Service Desk Analyst (0.5 hours to setup / migrate each of 1200 users) £0 80 £0

£0

Vendor Professional Services

Esteem £800 30 £24,000RKeyTec £880 5 £4,400

£28,400

IT - HardwareLAN Upgrades – excluded from Stage 1 £0 0 £0Printer(s) – costs will be picked up by Improved Paper handling & Printing Efficiency project £0 0 £0Wyse Thin Client Devices - all devices will be purchased up front for all Stages £317 629 £199,173Citrix servers £17,270 5 £86,350Screens (Dell P2312H) £111 629 £69,819Keyboards (Dell / Microsoft standard USB keyboards) £13 629 £8,177Mice (Dell / Microsoft USB mouse) £11 629 £6,919

Encrypted USB Drives (Integral Courier 4GB @ £14) - treat as ICT consumables, zero cost to project £0 334 £0

£370,438

IT - Software LicensingCitrix VDI-In-a-Box concurrent licenses (for all concurrent users) £62 350 £21,630Citrix VDI-In-a-Box 1st Year Software Maintenance (for all concurrent users) £19 350 £6,661

£28,291

Training (as per IT-Training-Essex proposal)Training (Whole-time - 4 Watches) - 8 days per Station (4 days Tier 1 and 4 days Tier 2) for 12 Stations - this could be halved if no follow-up support after familairisation sessions £375 96 £36,000Training (Day Crew - 2 Watches) - 4 days per Station (2 days Tier 1 and 2 days Tier 2) for 5 Stations (including USAR) - this could be halved if no follow-up support after familairisation sessions £375 20 £7,500Training (Retained) - 0.5 days per Station (1.5 hours Tier 1 and 2.5 hours Tier 2 evening sessions) for 34 Stations - no follow-up support after familairisation sessions due to time constraints £375 17 £6,375

£49,875

Stage 1 Total Costs £506,403

Replace Current Neoware Boxes

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Phase 3 / Stage 2 - Install Additional Wyse terminals in all Stations



No. of Days / Units

Cost


Contract Project Manager (assume 3.5 days per week during July, no cost as overlaps with Stage 1) £400 0 £0

£0


ICT Senior Technical Officers (2 days per week support for rollout) £0 10 £0

ICT Technical Officer (1 day per week support for rollout) £0 5 £0


Service Desk Analyst (not required, all Station users setup / migrated in Stage 1) £0 0 £0

£0


Esteem £800 0 £0RKeyTec £880 0 £0

£0

IT - HardwareLAN Upgrades – assumed cost of £75 per additional network port, based on work done at Harlow £75 139 £10,425Printer(s) – costs will be picked up by Improved Paper handling & Printing Efficiency project £0 0 £0Wyse Thin Client Devices - all purchased within Stage 1 £317 0 £0Citrix servers - all included in Stage 1 £17,270 0 £0Screens (Dell P2312H) - all purchased within Stage 1 £111 0 £0Keyboards (Dell / Microsoft standard USB keyboards) - all purchased within Stage 1 £13 0 £0Mice (Dell / Microsoft USB mouse) - all purchased within Stage 1 £11 0 £0

Encrypted USB Drives (Integral Courier 4GB @ £14) - all purchased within Stage 1 £14 0 £0

£10,425

IT - Software LicensingCitrix VDI-In-a-Box concurrent licenses - all included in Stage 1 £62 0 £0Citrix VDI-In-a-Box 1st Year Software Maintenance - all included in stage 1 £19 0 £0

£0

Training (as per IT-Training-Essex proposal)Training (Whole-time - 4 Watches) - all included in Stage 1, but included 4 days mop-up £375 4 £1,500Training (Day Crew - 2 Watches) - all included in Stage 1, but included 2 days mop-up £375 2 £750Training (Retained) - all included in Stage 1, but included 5 days mop-up £375 5 £1,875

£4,125


Install Additional Wyse terminals in all Stations

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Phase 3 / Stage 3 – Replacement of all PC’s in all other remote sites



No. of Days / Units

Cost


Contract Project Manager (assume 3.5 days per week for 5 weeks during August / September) £400 18 £7,000

Contract Business Analyst (assume 10 days to carry out analysis and test any additional application requirements) £400 15 £6,000

£13,000




ICT Technical Officer (install and test any additional application requirements) £0 15 £0



£0


Esteem £800 0 £0RKeyTec £880 0 £0

£0

IT - HardwareLAN Upgrades – assumed no additional LAN requirements £75 0 £0Printer(s) – costs will be picked up by Improved Paper handling & Printing Efficiency project £0 0 £0Wyse Thin Client Devices - all purchased within Stage 1 £317 0 £0Citrix servers - all included in Stage 1 £17,270 0 £0Screens (Dell P2312H) - all purchased within Stage 1 £111 0 £0Keyboards (Dell / Microsoft standard USB keyboards) - all purchased within Stage 1 £13 0 £0Mice (Dell / Microsoft USB mouse) - all purchased within Stage 1 £11 0 £0


£0

IT - Software LicensingCitrix VDI-In-a-Box concurrent licenses - all included in Stage 1 £62 0 £0Citrix VDI-In-a-Box 1st Year Software Maintenance - all included in stage 1 £19 0 £0

£0

Training (as per IT-Training-Essex proposal)Training (Day Users) - 17 days @ 10 users per day, plus 3 days mop-up £375 20 £7,500

£7,500


Replacement of current PC’s in all Area Commands, Service Delivery Points, Training Centres, Workshops and Emergency Planning (167 terminals / users)

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Phase 3 / Stage 4 – Replacement of all PC’s in SHQ The following is a full breakdown of costs for Stage 4 of the Full Scale Deployment.


No. of Days / Units

Cost


Contract Project Manager (assume 3.5 days per week for 5 weeks during September / October) £400 18 £7,000

Contract Business Analyst (assume 20 days to carry out analysis and test any additional application requirements) £400 15 £6,000

£13,000




ICT Technical Officer (install and test any additional application requirements) £0 15 £0



£0


Esteem £800 0 £0

RKeyTec £880 0 £0

£0

IT - Hardware

LAN Upgrades – assumed no additional LAN requirements £75 0 £0

Printer(s) – costs will be picked up by Improved Paper handling & Printing Efficiency project £0 0 £0

Wyse Thin Client Devices - all purchased within Stage 1 £317 0 £0

Citrix servers - all included in Stage 1 £17,270 0 £0

Screens (Dell P2312H) - all purchased within Stage 1 £111 0 £0

Keyboards (Dell / Microsoft standard USB keyboards) - all purchased within Stage 1 £13 0 £0

Mice (Dell / Microsoft USB mouse) - all purchased within Stage 1 £11 0 £0


£0

IT - Software LicensingCitrix VDI-In-a-Box concurrent licenses - all included in Stage 1 £62 0 £0Citrix VDI-In-a-Box 1st Year Software Maintenance - all included in Stage 1 £19 0 £0

£0

Training (as per IT-Training-Essex proposal)Training (Day Users) - 18 days @ 10 users per day, plus 4 days mop-up £375 22 £8,250

£8,250


Replacement of current PC’s in SHQ - Kelvedon Park and remaining personnel in Hutton, including Control(175 terminals / users)

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Project Initiation Document - Essex County Fire and … · 2012-05-01 · Project Initiation...

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