Project Handbook - Mobile AgeProject Handbook Project acronym: Mobile Age Project full title:...

This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 693319

Project Handbook

Project acronym: Mobile Age

Project full title: Delivering open and personalised mobile access to public services for senior citizens Grant agreement no.: 693319

Responsible: Bev Abram

Contributors: Niall Hayes

Document Reference: D6.1

Dissemination Level: PU

Version: Draft

Date: 31/03/16

Ref. Ares(2016)1541346 - 31/03/2016

D6.1 Mobile Age Project Handbook

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History

Version Date Modification reason Modified by

0.1 March 22, 2016 Initial draft Bev Abram

0.9 Quality check

1.0 Final reviewed deliverable


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Table of contents

History ............................................................................................................................. 2

Table of contents ............................................................................................................. 3

List of figures ................................................................................................................... 6

List of tables .................................................................................................................... 7

Executive summary .......................................................................................................... 8

Introduction .................................................................................................................... 9

1.1 Scope of the document ............................................................................................... 9

2 Project Overview .................................................................................................... 10

2.1 Project Summary ....................................................................................................... 10

2.2 Mobile-Age Approach & Methodology ..................................................................... 10

2.3 Project Objectives ...................................................................................................... 11

2.4 Work Package Descriptions ....................................................................................... 12

2.4.1 WP1 – Studies & policy briefings on access, mobility and open data ............... 13

2.4.2 WP2 – Open Senior Citizen Public Service Engagement Platform Development 15

The key objectives of WP2 are: ..................................................................................... 16

2.4.3 WP3 – Mobile Services Co-Creation Activities & Evaluation ............................. 19

2.4.4 WP4 – Development of front-end components and demonstrator applications 22

2.4.5 WP5 – Communication, Dissemination & Exploitation ..................................... 24

2.4.6 WP6 – Project Management ............................................................................. 26

3 Mobile Age Innovation ........................................................................................... 28

3.1 Mobile Age Process Innovation ................................................................................. 28

3.2 Mobile Age Technical Innovation .............................................................................. 29

Technical Innovation: Supporting seamless senior citizen engagement with public services through next-generation, personalised mobile and web-based technologies. ....................................................................................................................................... 29

3.3 Architecture and Modules ......................................................................................... 30

3.4 User case scenarios ................................................................................................... 30

4 Ethics ..................................................................................................................... 32

5 Impact .................................................................................................................... 34

5.1 Expected Impact ........................................................................................................ 34

a) Relation to expected impact set out in the work programme .................................. 34

b) Improving innovation capacity and the integration of new knowledge ................... 34


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c) Strengthening the competitiveness and growth of companies ................................ 35

d) Other environmental and socially important impacts .............................................. 36

6 Communication and Dissemination Strategy ........................................................... 37

6.1 Exploitation and Business Plan .................................................................................. 39

6.2 Communication activities .......................................................................................... 41

6.3 Communication at project level ................................................................................ 42

6.4 Communication at local level .................................................................................... 42

6.5 Communication at national and European level ....................................................... 43

6.6 Initial Communication and Dissemination Plan ........................................................ 43

7 Project Organization ............................................................................................... 45

7.1 Project Management Structure ................................................................................. 45

7.1.1 Overall Coordination ......................................................................................... 45

7.1.2 The Project Coordinator (Professor Niall Hayes) ............................................... 46

7.1.3 Project Technical Leader (Professor Nigel Davies) and Project Process Leader (Professor Lucas Introna) ................................................................................................... 46

7.1.4 The Work Package Leaders (WPL) ..................................................................... 46

7.1.5 The Project Office (PO) ...................................................................................... 47

7.1.6 Quality assurance procedure ............................................................................. 47

7.1.7 Project Management Board (PMB) ................................................................... 47

7.2 Consortium Meetings ................................................................................................ 48

7.3 Virtual meetings ........................................................................................................ 49

The following virtual meetings will take place via Skype or conference call ........................ 49

8 Project Manpower and Planning ............................................................................. 50

8.1 Project Manpower ..................................................................................................... 50

8.2 Gantt Chart: Please refer to Annex 5 ........................................................................ 50

8.3 Deliverables List – Planning ....................................................................................... 50

8.4 Milestones List – Planning ......................................................................................... 53

8.5 Key performance indicators – planning..................................................................... 54

9 Information Management ....................................................................................... 56

9.1 Templates .................................................................................................................. 56

9.2 Document and File Numbering ................................................................................. 56

9.3 Deliverable Review and Approval .............................................................................. 56

9.3.1 Typing ................................................................................................................ 56

9.3.2 Formatting ......................................................................................................... 56

9.3.3 Figures ............................................................................................................... 56

9.3.4 Document and Text Arrangement ..................................................................... 57

9.4 Meeting Minutes and Action Point Numbering ........................................................ 57


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9.5 Tools for Information Management .......................................................................... 58

10 Reporting............................................................................................................ 59

10.1 Reporting to the Commission .................................................................................... 59

10.1.1 Periodic Activity Reports containing ................................................................. 59

10.1.2 Final Report ....................................................................................................... 59

10.2 Reporting to the PMB ................................................................................................ 59

10.2.1 Six-monthly Reports .......................................................................................... 59

11 Consortium Agreement and Conflict Resolution ................................................... 61

12 Partner contact information ................................................................................ 62

12.1 Partner email and skype addresses ........................................................................... 62

This table is to be considered as open and includes people involved in the project. Names may be added or removed during the life of the project. ..................................................... 62

12.2 Key areas of partner expertise .................................................................................. 62

13 List of accompanying annexes ............................................................................. 64

Annexes ......................................................................................................................... 65


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List of figures

Figure 1 : Mobile Age Innovation ...................................................................................... 11 Figure 2 : Work package interactions ................................................................................ 13 Figure 3 : Mobile Age Innovation ...................................................................................... 28 Figure 4 : Mobile Age Conceptual Architecture .................................................................. 30 Figure 5 : Project outcomes and target groups .................................................................. 37 Figure 6 : AGE Platform dissemination and exploitation channels ...................................... 38


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List of tables

Table 1 : Summary of project data .................................................................................... 10 Table 2 : Summary of work packages ................................................................................ 12 Table 3 : WP1 Link to Deliverables .................................................................................... 15 Table 4 : WP2 Links to Deliverables ................................................................................... 19 Table 5 : WP3 Links to Deliverables ................................................................................... 22 Table 6 : WP4 Links to Deliverables ................................................................................... 24 Table 7 : WP5 Links to Deliverables ................................................................................... 26 Table 8 : WP6 Links to Deliverables ................................................................................... 27 Table 9 : Mobile Age impact in relation to Work Programme............................................. 34 Table 10 : Stakeholder communication and dissemination plan ......................................... 44 Table 11 : Mobile Age consortium ..................................................................................... 45 Table 12 : Mobile Age Project Management Board ........................................................... 48 Table 13 : Project Management Board Meetings during the 1st year (2016) ....................... 49 Table 14: Project manpower summary .............................................................................. 50 Table 15: List of project deliverables ................................................................................. 53 Table 16: List of project milestones ................................................................................... 54 Table 17: Key performance indicators ............................................................................... 55 Table 18 Partner email and Skype addresses ..................................................................... 62 Table 19: Key areas of partner expertise ........................................................................... 62


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Executive summary

This handbook provides all the information that is needed to facilitate the management of the project, the monitoring of the overall progress and the communication between project partners and the Commission.

Moreover, it gives a brief overview of the H2020 Mobile-Age Project “Co-created personalised mobile access to public services for senior citizens”, Grant agreement n. 693319 [H2020-INSO-2014-15/H2020-INSO-2015-CNECT[1], which has been structured according to EC Guidelines.

The handbook provides relevant information pertaining to the project objectives, expected results, vision and approaches. In particular, the document underlines the specified project activities link to the project objectives.

This document is intended to be a living document that will be updated according to needs during the life of the Project.


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Introduction

1.1 Scope of the document

The handbook makes explicit the project management organization, as it appears in the Description of Work (DoW) [2]. It deals with all practical aspects of project management. Moreover, it presents an overview of the project vision and goals, the consortium, the approach, and the expected impact.


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2 Project Overview The following table summarizes project data:

Contract Number Project acronym Mobile-Age Project Name Co-created personalised mobile access to public services for

senior citizens Programme H2020-INSO-2014-2015/H2020-INSO-2015-CNECT Date of start 1st February 2016 Duration 36 months Total Cost €3,010,000.00 EC Contribution €2,923,993.75 Project Web Site

Table 1 : Summary of project data

2.1 Project Summary

The Mobile Age project will focus on open government data, mobile technology, and the provision of public services in relation to Europe’s elderly population. Europe’s senior citizens are growing steadily and are predicted to comprise of 28% of Europe’s population by 2020. However, senior citizens do not normally share the same level of connectivity to the Internet as younger generations, and while government agencies are increasingly providing their services through digital platforms, this risks excluding senior citizens from the design and use of such services. Mobile Age will provide the basis for the development of mobile-based open government services focused on senior citizens. We follow a co-creation methodological approach that will allow for a substantive participation of senior citizens.

Mobile Age will focus on the co-creation of services related to the production and use of open data for cities. This will be achieved by pursuing four objectives:

i) exploring and implementing innovative ways to support senior citizens to access and use public services through personal mobile technologies that are based on open government data, ii) develop and deploy co-creation approaches and methodologies to engage senior citizens effectively; iii) develop a situated, practice-based understanding of accessibility, mobility and usability of services from a senior-citizen point of view; and iv) develop a framework for impact assessment and evaluation for co-creation approaches to open service development for the ageing population. Mobile Age’s approach will be applied in cities and counties that are already providing innovative approaches for the participation of senior people in the development of city services: Bremen, South Lakeland, Zaragoza and the Region of Central Macedonia, with scenarios related to social inclusion, extending independent living, data curation for a safer and more accessible city, and the management of personal health information.

2.2 Mobile-Age Approach & Methodology

Mobile Age will deliver two forms of innovation that can be used as the basis of future government service design and deployment in relation to mobile technology and the ageing


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population. The first is a process innovation in the form of a Best Practice Guide for Co-creation of Open Public Services based on open government data as well as mobile technology. The second is the Open Senior Citizen Public Service Engagement Platform (OSCPSEP) technological innovation.

Figure 1 : Mobile Age Innovation

2.3 Project Objectives

In order for MOBILE-AGE to successfully realise its vision, several prerequisites are set in the form of major Objectives throughout the duration of the project. The overall project success will be defined by the efficiency and effectiveness of the appropriate synthesis, as well as the individual quality of these specific achievements. The MOBILE-AGE project objectives are as follows:

Objective 1: Explore and implement innovative ways to support senior citizens to access and use public services through personal mobile technologies and based on open government data. We will develop and demonstrate an innovative mobile platform, based around data analytics and associated mobile apps to assure more efficient, pro-active and personalised access to government services and related open government data for senior citizens. The platform will be built on reusable components and will draw on open data and open services.

Objective 2: Develop and deploy co-creation approaches and methodologies to engage senior citizens effectively in order to realize the benefits of open government data and mobile technologies for the ageing population.


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Objective 3: Develop a situated, practice-based understanding of accessibility, mobility and usability of services. Based on this knowledge we will develop a best practice guide and toolkit for service and technology design together with senior citizens.

Objective 4: Develop a framework for impact assessment and evaluation for co-creation approaches to open service development for the ageing population; in doing so, further increasing transparency on the performance and take-up of eGovernment services, and also producing open data on eGovernment service performance.

2.4 Work Package Descriptions

The project is organized into 6 work packages (WP). Detailed tasks, deliverables and milestones associated with each WP are detailed in sections 7.3 and 7.4.

Work package No

Work Package Title Lead Participant No

Lead Participant Short Name

Person-Months

Start Month

End month

1 Studies & policy briefings on access, mobility and open data

1a CSTO 54 1 36

2 Open Senior Citizen Public Service Engagement Platform Development

7 AUTH 95 1 36

3 Mobile Services Co-Creation Activities & Evaluation

6 ifib 74 2 28

4 Development of front-end components and demonstrator applications

4 FTB 55 2 26

5 Communication-Dissemination & Exploitation

5 Gov2U 58 1 36

6 Project Management 1a CSTO 28 1 36

Table 2 : Summary of work packages

The following diagram depicts their interactions:


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Figure 2 : Work package interactions

2.4.1 WP1 – Studies & policy briefings on access, mobility and open data

The key objectives of this work package are to:

• Develop a situated, practice-based understanding of accessibility, mobility and usability of services to inform policy developments for service design and technology for the senior citizens

• Develop a methodology on co-design and co-creation approaches to realize benefits of open government data and mobile technologies for the ageing population

• Develop a framework for impact assessment and evaluation

This work package will deliver:

a - Research based insights into accessibility, mobility and usability of open government data and services

b - Research based into co-creation practices and methodological insights into developing accessibility, mobility and usability of open government data and services

c - Policy insights and guidance pertaining to accessibility, mobility and usability of open government data and services

WP 6: Project managementT6.1 Project setupT6.2 Project management

WP 5: Communication, dissemination, exploitationT5.1 Planning & coordination of communication and dissemination activities T5.2 Implementation of communication and dissemination activities T5.3 Transferability, sustainability and Business Plan T5.4 Uptake of mobile solutions and demonstrator application by city information providers and public authorities

WP 2 Open Senior Citizen Public Service Engagement Platform Development (OSCPSEP)T2.1 OSCPSEP requirements and specificationsT2.2 OSCPSEP PaaS Infrastructure Development & DeploymentT2.3 OSCPSEP SaaS Components & API Development T2.4 Open Data Feeds Aggregation & Public Services’ Integration with OSCPSEP platformT2.5 Behaviour Analytics & Service Workflow Engine Development T2.6 Overall system integration and technicaltesting of demonstrator applications

WP 3 Mobile services co-creation activities & evaluationT3.1 Co-creation recruitment & engagement planning for trial sitesT3.2 Stakeholder ideation & engagementactivities in GermanyT3.3 Stakeholder ideation & engagementactivities in UKT3.4 Stakeholder ideation & engagementactivities in SpainT3.5 Stakeholder ideation & engagementactivities in GreeceT3.6 Mobile Service Evaluation

WP 4 Development of front-end components and demonstrator applications

T4.1 Technical requirements and specification of demonstrator applications T4.2 Development of generic front-end components T4.3 Design studies and mock-ups for co-creation purposesT4.4 Development of mobile front-ends for demonstrator applications

WP 1 Studies & policy briefings on access, mobility and open data Task 1.1 Study on accessibility, mobilityand open dataTask 1.2 Study on co-creation practicesTask 1.3 Policy briefing on co-creation ofopen (mobile) public servicesTask 1.4 Evaluation and impactassessment frameworkTask 1.5 Co-creation Best Practice Guidebook

researches and informs evaluation

requirements(users)

Requirements (sustainability)

Requirements (front-end)OSCPSEP components

Requirements(users)

evaluation

Disseminates process innovation Disseminates technical innovation

Disseminates technical innovation

Ensures outreach to participants

and stakeholders


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WP1 Tasks:

Task 1.1 Study on accessibility, digital mobility and open data (Leader: ULANC, Duration: M1-M18)

We will use the exploratory workshops in phase 1 of the Mobile Age project to develop a situated, practice-based understanding of access and mobility. This study will be based on qualitative research that will observe the practices of mobile technology use of older people. These observations will be complemented with interviews and focus groups (that will form part of the exploratory events). The results of this study will inform the format and structure of further co-creation events.

1. Preparation (month 1 - 2)

2. Preliminary study with senior citizens (focus groups, walking studies, interviews, cultural probes) in Bremen and South Lakeland (month 3 – 6)

3. Studies on mobility and independent living (month 7 – 16)

1. Stage 1: senior citizens with access

1. Bremen authors from Seniorenlotse

2. Stage 2: senior citizens with required help / intermediaries... indirect access to technology (through intermediaries)

1. Isolated people (e.g. South Lakeland)

2. Language barriers (e.g. Bremen uses Turkish speaking senior citizens)

4. Analysis and write-up (month 17-18)

Task 1.2 Study on co-creation practices (Leader: ifib, Duration: M5-M26)

Description: This study will, again through qualitative methods, investigate how co-design and co-creation practice work including a variety of actors: senior citizens, formal and informal carers, civil servants, software programmers, open data providers. Methods will include cultural probes, (video) ethnography, interviews, focus groups and technology-in-use-observation (e.g. walking workshops, observing usage at home). This study will be informative to the development of a co-design and co-creation methodology, and form part of the final Mobile Age guidebook.

• Study will be based on co-creation activities conducted in T3.2 – T3.5

• This study will also evaluate the transferability of the co-creation methods (transfer Bremen & South Lakeland to Zaragoza & Central Macedonia) and is considered when planning the engagement activities in T3.1 and for the study on transferability in T5.3.

Task 1.3 Policy briefing on co-creation of open (mobile) public services (Leader: ULANC, Duration: M25-M30)

Both studies (D1.1 and D1.2) aim to promote a situated, practice-based understanding of accessibility, mobility and usability of services (ULANC & ifib). In collaboration with AGE, these insights will inform policy developments including the proposed EU Directive on accessible websites and related initiatives. The task will be jointly conducted by ULANC, AGE and ifib.


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Task 1.4 Evaluation and impact assessment framework (Leader: ULANC, Duration: M3-M36)

We will develop an evaluation and impact assessment framework to assess the extent to which Mobile Age will achieve a pre-specified set of key objectives. Each component of this framework will be refined as the Mobile Age project unfolds to incorporate the learnings from the prior phases. Intermediate results will be reported upon in the periodic progress reports.

Task 1.5 Co-creation Best Practice Guidebook (Leader: ifib, Duration:M13-M36)

The guidebook describes the methodology on the design and deployment of co-creation approaches in the realm of open government data for an ageing population including a framework for service design and technology for the seniors.

Relative Number in WP

Number Title Lead Dissemination Level

Due Date

(Month)

1 D11 Interim Study on accessibility, digital mobility & open data

ULANC PU 12

2 D12 Interim Study on co-creation practices

ifib PU 12

3 D17 Interim Guidebook on the design and deployment of co-creation approaches

ifib PU 15

4 D20 Final Study on accessibility, mobility & open data

ULANC PU 18

5 D33 Study on co-creation practices ifib PU 26

6 D38 Policy briefing: open data, mobile technologies and an ageing society

ULANC PU 30

7 D39 Evaluation and impact assessment framework

ULANC PU 32

8 D41 Final Guidebook on the design and deployment of co-creation approaches (Report, M36)

ifib PU 36

9 D7 State-of-the-art in participatory open data approaches

ifib R 8

Table 3 : WP1 Link to Deliverables

2.4.2 WP2 – Open Senior Citizen Public Service Engagement Platform Development


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The key objectives of WP2 are:

• To identify generic user-oriented and system related, functional, as well as non-functional requirements for the realisation of the system architecture modules.

• To provide technical specification and design the overall architecture of the OSCPSEP infrastructure.

• Define the guidelines for the integration of modules. • Stress test and integrate all modules developed. • Implement an early OSCPSEP platform release and develop the final OSCPSEP

platform. • Test and deploy the pilot case applications

WP2 is focused on developing the essential software infrastructure Mobile Age will run on. Specifically, WP2 focuses on the design and development of the OSCPSEP back-end framework, where all services will be executed and all mobile applications will run. This work package will deliver:

a - The OSCPSEP user and system requirements will be specified in a report

b - The OSCPSEP technical specifications will be documented in a report.

c- The design of the architecture will be specified in a report

d - A methodology will be reported for mapping third party services into OSCPSEP services, as well as storing their semantics.

e - A methodology will be reported for public service integration that takes into account user interaction and exploits usage analytics.

f – The demonstration, testing and deployment of OSCPSEP will be evaluated and reported on

WP2 Tasks

Task 2.1 OSCPSEP requirements and specifications (Leader: AUTH, Duration: M1-M17)

Within this task the requirements of the OSCPSEP platform will be collected and analysed, based on the analysis performed in WP3 and WP4. The resulting requirements will define the basic functionality of the OSCPSEP platform in order to enable verification of project results and will be documented in the deliverables D5; D7 and D8. AUTH will lead this task, with all partners participating.

At the next stage, this task will deal with the functional baseline of the system and describe “how” the system will fulfil requirements identified in D9; 11 and 13. In order to ensure quality (implementation) results it is important to specify technical, operational and support characteristics of the system. The performance related behaviour in respect to the platform KPIs will be addressed within this task. This task will result in the production of D9;11;13 and D15, the early and final OSCPSEP platform technical specifications. The early version will define all the basic OSCPSEP platform functionality, while the final version will incorporate advanced functionality, as well as functionality driven from the Pilot case requirements. AUTH will lead this task, with UPM providing input.


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Task 2.2 OSCPSEP PaaS Infrastructure Development & Deployment (Leader: AUTH, Duration: M6 – M24)

This task contains the development of the service repository and the service workflow manager. For the service repository a cloud based ecosystem will be developed, where ready-to-deploy services will be published for access and use. Using input from T2.1, the early and final version of the PaaS Infrastructure will be implemented. Additionally, this task contains the development of a cloud based ecosystem where ready-to-deploy mobile applications created via the OSCPSEP development environment could be launched for use from third party clients. In addition, open data providers could also incorporate services exposing their data, after being annotated based on OSCPSEP specifications. The initial OSCPSEP services will be dictated by WP3 and WP4 analysis, as well as from T2.4, leading to a preliminary instantiation of the OSCPSEP cloud infrastructure, while the final version will be capable of facilitating services generated by the pilot cases, as well as at least 5 third party data providers. AUTH will uptake work related to the instantiation and maintenance of the OSCPSEP cloud infrastructure.

The APIs will connect SaaS components to the OSCPSEP through a Restful API using JSON. Components to connect will be a search engine to collect and convert data, a database to store data from the web and OGD resources, and front-end components. This task will build:

• API integration to existing OGD databases

• Search engine integration. The Tingtun search engine is available for the project.

• Backend – frontend integration

• The OSCPSEP database to store OGD.

Task 2.3 OSCPSEP SaaS Components & API Development (Leader: TT, Duration: M6-M11)

The task will prepare a way to annotate relevant OGD sources so that they can be correctly mapped to common formats used in the OSCPSEP database. It prepares a set of solutions to collect data from OGD sources using APIs, search engine indexing, and web scraping. In addition it provides a unified search across selected websites to implement a loose integration of public services. The Tingtun search service will be used as the basis for this task. TT will uptake this task, with AUTH and ZGZ supporting the activities.

Task 2.4 Open Data Feeds Aggregation & Public Services’ Integration (Leader: UPM, Duration: M4-M27)

Work in this task will focus on identifying third-party web services that expose open data, in order to provide a boot-strap base for the OSCPSEP cloud infrastructure to build upon. Additionally, a dynamic methodology for mapping third party services into OSCPSEP services will be developed. The mapping mechanism will provide interfaces to REST APIs and SOAP/WSDL services, and will provide the scheme for transforming existing data and web services into the OSCPSEP paradigm. Additionally, this task will develop and deploy the technical infrastructure that will enable and store semantics–aware descriptions of the offered datasets. The offered service capabilities will be semantically characterised, hence their discovery will be significantly facilitated.

In addition this task will deal with the cases not covered by the core set of interfaces to the OSCPSEP platform and adjustments of them needed to cope with any changes in the source


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data formats. The cases will cover about 5 OGD sources each. UPM along with AUTH, TT, FTB, ULANC, and RCM will work on T2.4.

Task 2.5 Behaviour Analytics & Service Workflow Engine Development (Leader: ULANC, Duration: M4-M13)

This task will explore the development of novel technologies to facilitate a radically different approach to public service integration and enhancement that focuses on understanding individual and collective ‘front-end’ interaction behaviours. Combining recent advances in on and offline user interaction analytics and workflow control capabilities (e.g. BPEL, BPMN) this task will involve the development of web components to support personalised mobile interactions (WP4) that minimise the burden placed on senior citizens when performing tasks that demand interaction with multiple public services that span organisational boundaries. For public service providers we will develop mechanisms that enable the definition of new workflows to connect heterogeneous public services and provide analytical visualisation and reporting tools to deliver actionable insights to assist in understanding how existing public services are used by senior citizens. Central to this task will be the integration and extension of ‘Pheme’ within the OSCPSEP framework, a generic user analytics platform developed by ULANC as part of the EU funded Recall Project, initially developed to support on and offline interactions with public displays. We will extend ‘Pheme’ to support new interaction event types required to capture and store user interactions across both on and offline mobile and web-based public services. Such novel interaction analytics information will be applied to drive simplified user workflows between public services and provide insightful analytics about service use and performance. Task 2.6 Overall System integration and technical testing of demonstrator applications (Leader: AUTH, Duration: M7-M36)

The first step towards the integration of the OSCPSEP modules will be the consolidation of the input from the requirements analysis performed in T2.1, as well as the design of the individual components and the overall architecture. Task 2.6 will initially provide both the generic guidelines for the development of the modules, as well as the exact integration tests for the early and final modules.

One of the main outcomes of this task will be the successful release of the early and final OSCPSEP platform versions. The early OSCPSEP platform will serve as a benchmark for deploying the early pilot prototypes and will serve as input for the final specifications of the platform, while the final OSCPSEP platform will be used for the full implementation of the pilot cases, as specified in WP4. The final platform will also incorporate the guidelines for the co-design methodology to be fostered. The two OSCPSEP prototypes will be released under D16.

Using the released platform versions, T2.6 will perform a phased deployment of prototype applications & front-end components developed under T4.2 and T4.3 across the four European trial sites. Before the pilot applications can be evaluated with end-users at the field sites (T3.6) an overall integration test will be carried out including assessment of data availability, front-end and back-end functionality and usability aspects. This way functionality will be aligned and user interfaces will be fine-tuned. Results will be documented in D2.8.

AUTH will uptake this task with UPM, TT, FTB and ULANC participating.

Relative Number in WP Number Title Lead

Dissemination Level Due Date


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1 D5 OSCPSEP requirements AUTH PU 6

2 D8 Interim OSCPSEP technical

specification AUTH PU 11

3 D9 SaaS Generic Software

Components TT PU 11

4 D16 Behaviour Analytics & Workflow

Software Components ULANC PU 13

5 D18 FINAL OSCPSEP technical

specifications AUTH PU 17

6 D19 Early OSCPSEP release AUTH PU 18

7

D22 PaaS Infrastructure (a) Architecture Design (b) Implementation (c) Deployment AUTH PU 24

8 D23 Final OSCPSEP release AUTH PU 24

9 D36 OSCPSEP API Publication &

Platform Documentation UPM PU 27

Table 4 : WP2 Links to Deliverables

2.4.3 WP3 – Mobile Services Co-Creation Activities & Evaluation

The main objectives of WP3 are to:

• Design and facilitate co-creation events in the field sites to explore the use of open public data in (mobile) applications bringing together older adults, public authorities, researchers and developers.

• Contribute to the implementation of demonstrator applications for selected use cases based on the experience of the co-creation events.

• Identify general requirements of the Mobile Age applications and OSCPSEP components as input to the technical development on WP2 and WP4.

• Provide methodological observations from the co-creation events and the development process as input for the studies in WP1


a - Plans pertaining to recruiting and engaging participants thoroughly in the research

b – A report for each of the senior citizen engagement projects that highlights the challenges and opportunities for co-creation

c – An evaluation report that focuses on the evaluation of the prototype mobile services developed in the four municipalities and a comparative analysis

WP3 Tasks


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Task 3.1 Co-creation Recruitment & Engagement Planning For Trial Sites (Leader: ifib, Duration:M2-M13)

Mobile Age will invite different stakeholder groups to co-creation events that explore the creation of mobile applications for senior citizens based on open public data. Preparation includes activities related to discovery of data sources, including communication with data providers (existing sources, data collection, annotation, pre-processing). Depending on the participants and use cases different workshop formats have to be planned. This task also includes the planning for transfer of methodology results from Bremen and South Lakeland to Zaragoza and Central Macedonia.

Task 3.2 Stakeholder Ideation & Engagement Activities in Bremen (Leader: ifib, Duration: M5- M24)

We will conduct two cycles of engagement activities which are reflectively analysed and studied in T1.1 and T1.2.

1st engagement cycle:

• 2 groups of senior citizens with 15- 20 participants running on weekly basis (month 5-12)

• Evaluation and preparation for next circle (month 12-14)

2nd engagement cycle:

• 2 groups of senior citizens with 15- 20 participants running on weekly basis (month 15-22)

• Evaluation (month 22-24)

Each cycle includes the following elements as specified in the concept approach to the project above. These workshops are complementary to the anticipated weekly meetings:

1. Exploratory workshops with senior citizens (and public authorities) to identify information needs, explore the available data, and come up with innovative ideas of the functionality of the applications.

2a. Design workshops with senior citizens and software designers to identify the user requirements and create presentation ideas and interaction design (such as paper prototypes).

2b. Data workshops (separate or in combination with 2a): Workshops with senior citizens to elaborate how the open data is used, re-combined, and aggregated by the application.

Task 3.3 Stakeholder Ideation & Engagement Activities in South Lakeland (Leader: ULANC, Duration: M5-M24)

In line with ifib, we will conduct two cycles of these engagement activities which are reflectively analysed and studied in tasks 1.1 and 1.2. Preparation takes place in month 4. First we will run four co-design workshops with senior citizens and local authority staff. Here we will show them our designs, give them opportunities to comment and use the features and then develop them further based on their feedback. Throughout this time we will work with Lakeland District Council staff to ensure the Mobile Age South Lakeland Application is compatible with their systems.

In relation to the intermediaries, we will hold two workshops with local authority staff and Age Concern Rural Agents to show them the design of the Mobile Age South Lakeland Application. Following this we will then follow some of the Rural Agents on their visits to


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senior citizens and pilot its development in situ. Here we will pilot features of the system and then develop them as we gain feedback. For those participants that do not own a mobile device Mobile Age will provide tablets. While we will have access to the local authority staff and Age Concern through South Lakeland District Council, we will ask Age Concern to identify and publicise the project through their newsletter and personal contact.

Task 3.4 Stakeholder Ideation & Engagement Activities in Zaragoza (Leader: UPM, Duration: M13-M26)

We will conduct the ideation and engagement activities in a single cycle, as discussed in section 1. This will include the transference of good practices from the work done in Bremen and South Lakeland (months 13-15), the development of the co-creation activities focused on the development of the corresponding services and on the senior citizen data provisioning (months 15-22) and the final evaluation (months 23-26).

These activities will be run, as with the other sites, with two groups of senior citizens with 15- 20 participants running on weekly basis. The following elements will be considered:

1. Exploratory workshop with senior citizens (and public authorities) to identify information needs, explore the available data, and come up with innovative ideas of the functionality of the applications.

2a. Design workshop with senior citizens and software designers to identify the user requirements and create presentation ideas and interaction design (such as paper prototypes).

2b. Data workshop (separate or in combination with 2a) with senior citizens to elaborate how the open data is used, re-combined, and aggregated by the application.

Task 3.5 Stakeholder Ideation & Engagement Activities in Central Macedonia (Leader: AUTH, Duration: M13-M26)

The task is initiated with a transfer of good practices identified in Bremen and South Lakeland in the 1st cycle (month 13-15). Transfer is accomplished through field visits, first in Bremen and South Lakeland, later in Central Macedonia and Zaragoza. In addition the interim study on co-creation practices (D1.2a) will provide guidance. The co-creation activities will be similar to the ones in Bremen, most groups will be run in open care centres (month 15-22). Evaluation will take place in month 23-26.

Task 3.6 Mobile Service Evaluation (Leader: FTB, Duration: M25 -M28)

The prototype mobile services will be evaluated at the application sites from a user’s perspective of senior citizens. Applied methods will comprise, where appropriate for the mobile service: field test; execution of predefined tasks either with data logging or observation and questionnaire; semi-structured interviews



1 D15 Recruitment & Engagement Plan Zaragoza and Central Macedonia UPM PU 13

2 D24 Senior Citizen Engagement Report ifib PU 24


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Bremen

3 D26 Senior Citizen Engagement Report South Lakeland ULANC PU 24

4 D31 Senior Citizen Engagement Report Zaragoza ZGZ PU 26

5 D32 Senior Citizen Engagement Report Central Macedonia RCM PU 26

6 D37

Evaluation Report (a) Bremen (b) South Lakeland (c) Zaragoza (d) Central Macedonia FTB PU 28


2.4.4 WP4 – Development of front-end components and demonstrator applications

The main objectives of WP4 are:

• Technical specification of the mobile front-ends for the demonstrator applications

• Provision of system designs and mock-ups for co-creation activities at the demonstration sites

Development and provision of the demonstrator applications with mobile front-ends for overall system tests and user evaluation

(a) Bremen (b) South Lakeland (c) Zaragoza (d) Central Macedonia


a – Detailed requirements specifications for the design of the demonstrator applications

b – The development and testing of demonstrator applications across the 4 municipalities

WP4 Tasks

Task 4.1 Technical requirements and specification of demonstrator applications (Leader: FTB, Duration:M2-M18)

This task takes into account technical interface requirements from the OSCPSEP platform, end-user requirements and output of the co-creation events as well as the structure of the available open data. Under consideration of the available project resources, these requirements are translated into technical specifications of the demonstrator applications and front-ends. Special attention is given to the special usability requirements by elderly users as well as to accessibility features. As this task maps the ideas developed together with the users, the technical requirements for the mobile applications are expected to evolve during the whole co-creation process.

Task 4.2 Development of generic front-end components (Leader: FTB, Duration: M3-M16)

Selected assistive components for front-ends are defined and developed. They are not specific to an application site, i.e. could be used in various application front-ends; e.g. elderly-friendly user-interface design style and elements, elderly-friendly presentation of a city map,


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generic data interfaces to the OSCPSEP platform. Especially, accessibility requirements of elderly end-users are taken into account. This makes the early provision of mock-ups (T4.3) easier, in order to let the developers focus on the co-creation aspects of the project and to make information as transparent as possible to the elderly end-users.

Task 4.3 Design studies and mock-ups for co-creation purposes (Leader: FTB, Duration: M5-M18)

In this task the technical input for the co-creation workshops are prepared, including design sketches and mock-ups to enable targeted discussions and capture the ideas of the participants. The mock-ups may use generic front-end components and styles developed in Task T4.2.

Task 4.4 Development of mobile front-ends for demonstrator applications (Leader: ULANC, Duration:M7-M26)

This task involves the implementation of novel personalised mobile client applications for each of the four outlined trial sites. Driven by the outlined use-cases and feedback from senior citizens during the co-creation and ideation activities, prominent concepts and prototypes proposed under WP3 are further developed and refined to deliver deployable front-end client-side applications across popular e.g. IOS, Android and HTML5 platforms on mobile and pervasive devices (i.e. mobile, tablet & public displays). For example, in South Lakeland as part of this task it is planned to implement and deploy a client-side mobile application that exploits OSCPSEP behaviour analytics and workflow capabilities developed under T2.5 to support a mobile application that provides seamless transitions across heterogonous public services when undertaking common senior citizen activities. The applications re-use on the generic front-end components developed in T4.2 where possible and build application specific front-ends. Based on the ideas captured through co-creation activities with participants’ initial early demonstrator prototypes (M4.1) will be realised by month 12.



1 D21

Technical requirements and specification of demonstrator applications FTB PU 18

2 D25 Prototype demonstrator applications at Bremen FTB PU 24

3 D28 Prototype demonstrator applications at South Lakeland ULANC PU 24

4 D34 Prototype demonstrator applications at Zaragoza UPM PU 26

5 D35 Prototype demonstrator applications at Central Macedonia AUTH PU 26


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2.4.5 WP5 – Communication, Dissemination & Exploitation

The main objectives of this work package are:

• To ensure Mobile Age achieves widest impact and effective exploitation of results through

o An effective internal and external communications strategy while assisting other work packages to meet their outreach objectives.

o Raising of visibility and awareness of the project’s objectives, expected results and their wider societal implications;

• Stakeholders’ engagement, motivation and interaction;

o Promote the use of project’s exploitable results beyond the project’s end among all potential users and interested stakeholders (at local, national and European level).


a - Plans and reports pertaining to communication and dissemination

b – Plans and reports pertaining to exploitation

WP5 Tasks

Task 5.1 Planning & Coordination of Communication and Dissemination Activities (Leader:Gov2u, Duration: M1-M36]

Gov2u will create a Communication and Dissemination Plan (C&D Plan) that will provide the framework and structure of all project information, communication and publicity activities, defining communication goals, objectives and strategies with specified timelines, allocating responsibilities, providing a clear modus operandi, facilitating timely response to changed conditions and deviations from plans, establishing a basis for evaluation, identifying risks and taking remedial steps to solve problems. The plan will define a set of key performance indicators (KPIs), or success indicators, to enable an evaluation of the impact of communication and dissemination activities. AGE will support setting up the plan, provide some key dates for dissemination purposes, describe the activities around social media, highlight policy developments suitable to inform the project.

A contact list will be created with the support of all partners in the first six months of the project. This list will contain the contact data separate for each type of target audience/external stakeholders of the project and will be updated every 6 months till the end of the project. Moreover, a list of potential conferences and journals where the project results can be published/presented will be created and continuously updated. The task will also ensure the smooth collaboration and coordination with other WPs related to the communication of their work and achievements, target group’s engagement, monitor the progress of the communication and dissemination activities of the project, report these activities and their results. Regular conference calls with project partners, e-mail correspondence, specific progress reporting are foreseen for the management of the WP5 activities. A Communication and Dissemination report together with an update of the C& D Plan will be delivered at M12 and M24.


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At the end of the project, a Final Communication and Dissemination Report will mirror all the communication and dissemination activities performed. It will report the evaluation of awareness raised through the communication means accordingly to the indicators established in the C&D Plan.

Task 5.2 Implementation of Communication and Dissemination Activities (Leader:Gov2u, Duration: M1-M36]

This task will communicate the project's goals and achievements to the scientific and technical communities, policy makers and the general public. Gov2u will design a project logo and visual identity for the promotional material (brochures, press releases, newsletters etc.) and deliverables It will also launch and maintain a project website that has a structure suitable to include all current and progressively developed information regarding the project. The quarterly e-newsletter will be the main tool to disseminate updated information on the project work in progress. Particularly social media will be exploited to ensure that the project has a high profile via the Internet. Gov2u will be in charge of administrating online presence of the project and of creating press releases to be delivered to written press, radio, TV, websites and Internet. The contacts of relevant stakeholders collected by Gov2u with the support of project partners in an internal database, will enable sending regular news by e-mail on the project activities and events to the stakeholders. Different types of brochures will be created, printed and distributed by the members of the consortium within the workshops and conferences where they will participate. All partners will use their own communication channels in order to foster the visibility of the project and will implement dissemination activities targeting external audiences. Dissemination activities will involve the presentation of the project and its interim and final results during conferences and fairs, publication of scientific papers and distribution of policy briefs and research briefs. A special emphasis will be given to the clustering with the on-going projects and to influencing the standards concerning areas of interest of the project.

AGE will help implementing the project webpage (providing content to the website), updating the social media channels the project will select as relevant (if relevant), search for external dissemination channels (e.g. join up, Digital Agenda’s opportunities, EIP AHA opportunities), write articles for its own newsletter to be distributed to AGE members around Europe and summarize the dissemination efforts carried out

Task 5.3 Transferability, Sustainability and Business Plan (Leader: ifib, Duration:M17-M34)

This task considers different aspects of our technical and process innovation beyond the scope of the project. The aspect of transferability will be analysed with respect to co-creation method transferability: ifib along with the partners involved in the co-creation activities will reflect on the challenges encountered during the good practice transfer within our project and develop a set of requirements. These requirements will also feed into the Good Practice Guidebook.

In addition to the migration of our demonstrators to city information providers (T5.3) we will provide further analysis pertaining to how such co-created services may be deployed sustainably. This relates strongly to considerations about possible business plan propositions. TT will lead a sub-task for preparing a viable business model on how to reach out to the market (e.g. explore different freemium approaches together with potential customers). In addition TT will coordinate an agreement for how to collaborate among the partners with IPR and licensing issues.


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All sub-tasks feature considerations about the social or economic impact such applications may have and are derived from T1.4 (Evaluation and impact assessment framework).

The task will be led by ifib in collaboration with FTB, AUTH, UPM, ULANC, TT, RCM and ZAR.

Task 5.4 Uptake of Mobile Solutions and Demonstrator Application by City Information Providers and Public Authorities (Leader: UPM, Duration: M33-M36)

The uptake and sustainable migration to city information providers and public authorities is a task that we will be working towards from the start of the project. We will respect the technical and organisational specificities and orient our solutions accordingly. For example, the city information provider of Bremen signalled their willingness to maintain a HTML5 mobile solution rather than app. In the case of Zaragoza the open data will remain on their servers throughout the project. Such considerations will ensure a seamless migration and uptake of our technical outputs.



1 D1 Communication and Dissemination Plan GOV2U PU 2

2 D14 First Communication and Dissemination Report GOV2U PU 12

3 D13 Initial Exploitation Plan for Civic Open Data Engagement TT PU 12

4 D30 Update of the Communication and Dissemination Plan GOV2U PU 24

5 D27 Interim Exploitation Plan for Civic Open Data Engagement TT PU 24

6 D43 Final Communication and Dissemination Report GOV2U PU 36

7 D44 Final Exploitation Plan for Civic Open Data Engagement TT PU 36


2.4.6 WP6 – Project Management

The main objective of WP6 is to provide the project with a light-weight, flexible management service. Specifically to provide:

• A constructive dialog among the partners concerning strategic and technical issues (expected month 2 onwards).

• Rapid and effective decision-making (throughout project lifetime).

• Compliance with all EU administrative and reporting requirements (throughout project lifetime).


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• Provision of supporting infrastructure (expected month 3).

WP6 Tasks

Task 6.1: Project setup (Leader: ULANC, Duration: (M1-M2)

This task is dedicated to setting the Mobile Age project in motion. It will include (i) setting up a light-weight Central Project Office; (ii) kick-off-meeting which includes a workshop with presentation from partners on different aspects of Mobile Age, (iii) definition of administrative reporting and auditing procedures (iv) design and implementation of standard formats and forms for project documentation (v) definition of quality assurance cycle for all project deliverables (vi) deployment of technical infrastructure to support the management processes.

Task 6.2: Project management (Leader: ULANC, Duration: M1-M36)

This task is responsible for the effective management of the project according to the plan described in section 3.2. Meetings are scheduled in addition to regular teleconferences and will alternate between the field sites to allow for more engagement with local actors for all project partners. This work package will deliver the Periodic Reports and also the Project Handbook.



1 D2 Project Handbook ULANC PU 2

2 D3 Ethical Approval - Phase 1 (Bremen and South Lakeland) ULANC CO 3

3 D4 Recruitment & Engagement Plan Bremen and South Lakeland ifib PU 4

4 D6 Data Management Plan ULANC CO 6

5 D10 Ethical Approval - Phase 2 (Zaragoza and Central Macedonia) ULANC CO 11

6 D29 Progress Report ULANC CO 24

7 D40 Data Management Plan - final update ULANC CO 33



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3 Mobile Age Innovation

Figure 3 : Mobile Age Innovation

3.1 Mobile Age Process Innovation

The process innovation will be conducted as a three stage process. Through studies of co-creation and co-design practices Mobile Age aims to realise the benefits of open government data and mobile technologies for the ageing population. We will develop a framework for service design for seniors, and describe this in our co-creation best practice guide, providing guidelines on how to involve senior citizens in co-creation and co-design events, and how to evaluate the outcomes of such activities.

The best practice guide will be based on the following objectives:

• The development of a situated, practice-based understanding of accessibility, mobility and usability of services and open data. Such an in-depth account will inform best practice for future project methodologies and technological design.

• The design and deployment of co-design/co-creation approaches that are relevant to designing mobile technology government services for senior citizens as typical civic engagement with open data tends to focus on younger (often male) participants.

• The development of an evaluation and impact assessment framework. Based on previous frameworks for evaluating technology based services, we will develop an impact assessment framework for the deployment of mobile based services for the ageing population.


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3.2 Mobile Age Technical Innovation

Technical Innovation: Supporting seamless senior citizen engagement with public services through next-generation, personalised mobile and web-based technologies.

More and more governments are making their data available to the public – yet “the public” in reality comprises only those parts of the population that are able to process, mine, visualise it (e.g. civic hackers) – hence the others are dependent on their interpretation and judgement (in terms of relevance etc.). Our project will allow currently excluded or marginalised groups to participate and engage the design and use of open services. We focus on public services that are primarily based on open data (e.g. in the German case this is based on the German Social Security Code that expects government/administrations to provide information to the senior citizen population – our project will allow to extent this basic information to (1) other open data sources and (2) do this in a user-friendly and accessible way). Furthermore, cities like Zaragoza have been applying for over 10 years an open-data-by-default model in most of the services that they are implementing in the city. In South Lakeland, open data and proprietary data are central aspects to delivering the proposed services to the elderly populations. As such the project recognises that the availability of open data and the use of open data varies greatly across authorities and between users. Consequently, based on the proposed architecture, the Mobile Age platform will support the use of both open and proprietary services, employing open and proprietary data. Thus, the appropriate set of services will be selected for each pilot case, based on the exact requirements specified by the pilots.

To realise the project’s technical innovations (outlined in section 1.4b) we will focus on the design of an Open Senior Citizen Public Service Engagement Platform (OSCPSEP) and personalised mobile service demonstrators, undertaking a senior citizen participatory design process. OSCPSEP will empower public service and data providers to understand and deliver new service interaction experiences for senior citizens. The OSCPSEP will offer platform-as-a-service (PaaS) and software-as-a-service (SaaS) capabilities to facilitate the enhancement and development of 3rd party mobile and web-based public services and provide a cloud-based framework for open public data providers to integrate new information services. In particular, the platform will aim to provide novel capabilities to inter-connect heterogeneous public services to provide senior citizens with highly personalised end-to-end interaction experiences that combine disparate public services through usage analytics (i.e. interaction behaviours) and user context information (i.e. known disabilities) as a ‘digital glue’.

Figure 2 provides a high-level overview of the OSCPSEP architecture and the core components. At its core the OSCPSEP platform is a cloud-based data hub infrastructure that will manage a wide range of datasets including information about integrated public services, senior citizen profiles, behaviour and service interaction analytics. In parallel, the platform will support a series of generic components (e.g. Unified Search, Behaviour Analytics) exposed through a collection REST-based APIs as SaaS that can be used by public service providers and developers to support new personalised mobile services for senior citizens.


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3.3 Architecture and Modules

Figure 4 : Mobile Age Conceptual Architecture

3.4 User case scenarios

We have foreseen to conduct our co-creation studies in four European field sites in cooperation and collaboration with local stakeholders such as public administrations, NGOs, data providers, senior citizen associations—and of course—senior citizens themselves. Our four field sites will each implement a specific use case. The use cases are complementary and address different aspects or challenges associated with the use of open data and civic engagement. Each field site will be coordinated by a partner from the Mobile Age consortium as outlined below.


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Use Case ID Social Inclusion Extending Independent Living

A safe and accessible city for elderly people

Personal Health Information

Mobile Services Map-based social networking and mobile open information services

Assessing the needs of senior citizens to extend independent living

Map-based data curation and collaborative map creation

Health-related open data information services for senior citizens

Problem Domain Connecting people, open data & place through social networking for senior citizens

Assessing and tracking the service provision for elderly citizens to support their independent living

Empowering elderly people to create collaboratively maps with accessible routes, alert city

Consuming open data feeds for senior citizens

Trial Sites Bremen, Germany

South Lakeland, UK

Zaragoza, Spain

Thessaloniki, Pilaia, Kalamaria, Thermi (Greece)

Across the different field sites we will attend to a set of questions relating to the challenges listed in the work programme and necessary for the compilation of our good practice guide:

• What are the possibilities that mobile technologies provide for increasing access to government services for the ageing population?

• What are the in-situ challenges that such technologies provide for the ageing population? • Which (open) government services and data sources do the ageing population need

access to? What technological and policy outcomes can be developed to address these three questions?

• How does this relate to an increased transparency and trust into the public sector through open government data use.


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4 Ethics Our research is committed to assimilating senior citizens into our research process in a non-exclusionary manner. We will be extremely thoughtful about how we manage the participation of these senior citizens – a way in which we can position the research at their level of participation, and also to be sensitive to any person who is feeling left behind. This will be a key dimension of our co-creation methodology for engaging senior citizens by including them. In instances where participants may be vulnerable, and therefore may not be able to fully participate, we will not include them in the research. In this respect, we will be guided by the Third Sector’s suggestions about recruitment to reduce any risks that may arise due to feeling of alienation.

The only risk we see relates to the data that we collect. Certain information, e.g. personal needs about public services, will be captured in this research process. We see some issues with management of personal information versus access to open government data. This is a data management issue, about which we will be extremely careful.

We are mindful of the Data Protection Act regarding the use and storage of personal data. The Act dictates that personal data may only be processed for research purposes if the research participant has provided consent. By providing every participant with a participant information document and explaining it thoroughly to her/him, we will fully inform participants about the aims and nature of the study before they sign the consent form. When seeking informed consent from organisations and individuals to participate in the research we will also include consent for subsequent sharing of data. We have drafted participant information sheets and consent forms to obtain informed consent from participants. These are provided in the Annex.

In order to protect the anonymity of the organisations, employees and individuals participating in fieldwork all datasets and transcripts which will be deposited in Lancaster University data archive will be anonymised through pseudonyms and interviews will be transcribed by internal staff members. All user data will be anonymised for dissemination purposes. For participants, there are no potential risks of participation in this project.

Audio recordings will be transferred to networked storage immediately after the interviews and will be deleted from portable recorders. They will be destroyed at the end of project. Interview transcripts will be made available in two versions: one copy will be complete for analysing, and one copy will be anonymised for archiving and secondary analysis. All raw data and transcripts from interviews will be analysed remotely via the Lancaster University network preventing the need for their storage on personal work/home computers or removable devices. On occasions where Remote Desktop Access is not possible, files and documents saved to laptops or personal PCs or sent via email will be encrypted. All laptops and PCs will be password protected. All versions of confidential documents, datasets, transcripts and audio recordings will be stored on Lancaster University’s networked file store in a private folder which will be password-protected and only accessible to the study team. Access to the Lancaster University data centres is tightly controlled.

Anonymised data will be shared among the partners using the Lancaster University supported cloud storage solution Box that adheres to the adequate protection requirements of the EU Data Protection Directive. Sensitive, but anonymised data can be shared by adding file encryption before upload.


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At the end of the project, anonymised transcripts in docx format will be stored in Lancaster University’s data repository (via Pure) where it will be preserved according to Lancaster University’s Data Policy for at least 10 years. Data will be made freely available with a suitable data license that allows public assess and reusability (e.g. CC-BY) where appropriate. All file formats will be selected with long-term preservation principles in mind and dedicated staff will be available to provide further guidance on data preservation.

Our project has been reviewed and approved by Lancaster University Research Ethics Committee. As PI, ULANC consent forms will be used by the other institutions prior to collecting data at the field sites in Germany, Greece and Spain [4].


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5 Impact

5.1 Expected Impact

a) Relation to expected impact set out in the work programme

Expected impact from the Work Programme

Expected Mobile Age impact

Stimulating the creation, delivery and use of new services on a variety of devices, utilising new web technologies, coupled with open public data.

• Enabling citizens to participate in the ‘design, creation, selection and delivery of some of the public services’

• Installing e-accessibility and e-inclusion on the agenda of open data advocates and civil servants

• Developing and deploy co-creation approaches to realize benefits of open government data and mobile technologies for the ageing population (objective 2)

More personalised public services that better suit the needs of users.

• Tailored services to be developed jointly with end user groups

• Developing a situated, practice-based understanding of accessibility, mobility and usability of services to inform policy developments, and develop a toolkit for service design and technology for the senior citizens (objective 3)

Reducing the administrative burden of citizens and businesses (e.g. collecting information from citizens only once).

• Through analytics we will create user profiles and suggest services for citizens

• Exploring and implement innovative ways to support senior citizens to access and use public services through personal mobile technologies (objective 1).

Increased transparency of and trust in public administrations.

• Increased transparency through sharing and reuse of data as well as through data analysis and visualisation

• Study on how co-creation approaches may increase transparency and trust in public administrations

• Framework for impact assessment and evaluation for co-creation approaches to open service development for the ageing population; in doing so, further increasing transparency on the performance and take-up of eGovernment services, and producing open data on eGovernment service performance (objective 4).

Table 9 : Mobile Age impact in relation to Work Programme

b) Improving innovation capacity and the integration of new knowledge


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The project will deliver significant innovations in tools and methods for ICT specialists and researchers (from technology vendors in the field of ICT to consultants on IT governance and IT administrators of public agencies) that will be widely usable beyond the project’s consortium. Initially, we consider a major contribution in the area of user-centric design of technologies for senior citizens. The final goal of the project is to develop intermediate capabilities (e.g. both technology and process) that will create the building blocks from which various companies can configure solutions to meet specific European and global market-driven needs and to link end user aspirations (both senior citizens and their intermediaries) to the component technology options.

The importance of the co-creation approach proposed can be further stressed by the fact that software projects often fail due to (among others) incomplete requirements and lack of user involvement (Boehm, 2002). Adding to that, a more recent study argues that software project complexity (and thus unpredictability) is the result of the convergence of three factors: User Requirements, Technology and People (often referred to as the Stacey Matrix or Stacey Graph1). Thus, the co-creation approach will obviously lead to better services for senior citizens. The Co-Creation Best Practice Guide will provide a valuable source to replicate our proven methodology and will hence further advance innovation capacity.

Additionally, as open data services are becoming widely deployed in society, the question of how open government data could be accessed by the senior citizens in an innovative personalized way is something that needs to be considered. Much of the research to date has been focused on the familiarization of older people with mobile technologies. Our intention in Mobile Age is to focus attention on (the co-creation practices and) the open government data and the associated benefits of mobile public services for senior citizens specifically. We envision a state-of-the-art technology where public authorities will be able to provide updated datasets that can be accessed safely, effectively, and efficiently through the Mobile Age application that would be designed by and for the senior citizens. Furthermore, results of the demonstration activities in combination with the open OSCPSEP platform could provide crucial information to potential investors in the technology, and thus act as a spur to innovation.

c) Strengthening the competitiveness and growth of companies

The elderly is a growing and increasingly mobile group of consumers in society. The services and insights from Mobile Age will allow companies planning to provide support for senior citizens to have a better grasp about how this development has to be done on top of open government data, both for the local mobility in the home community and also to support senior tourists travelling to foreign locations.

The results of Mobile Age will be also useful to strengthen the competitiveness and growth of companies that are helping public administrations, especially municipalities, in the provision and management of their open data sources, since it opens new possibilities for the management and curation of open government data by municipalities. Besides, it will also improve their competitiveness in the exploitation of local data sources that are used in the provision of services for senior citizens.

In particular we are collaborating with a number of SMEs for the Mobile Age project already: Tingtun (Norway) is a project partner will be given an opportunity to demonstrate the capabilities of the Tingtun Search service on a wider scale; bremen.online GmbH (Germany, letter of intent provided) will serve as a data aggregator for the Germany use case and will 1 http://www.gp-training.net/training/communication_skills/consultation/equipoise/complexity/stacey.htm

http://www.gp-training.net/training/communication_skills/consultation/equipoise/complexity/stacey.htmhttp://www.gp-training.net/training/communication_skills/consultation/equipoise/complexity/stacey.htm


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take over the Mobile Age demonstrator and maintain it after Mobile Age’s termination; VILAB (Greece, letter of intent provided) is aiming at exploiting both the Mobile AGE application, mapping a robust business plan according to the final business model that will be defined, but also all the knowledge (business models and scientific methodologies) produced, as consultancy and support services offering. All these activities will be outlined and considered in an exploitation strategy attending to considerations about transferability, sustainability and market potential that will be continuously updated and refined throughout the project’s lifetime.

d) Other environmental and socially important impacts

Given Mobile Age’s focus on senior citizens, the project will have an important contribution to policy development for an ageing population. Mobile Age will attend to questions of digital inclusion and promote citizen-driven, open data use and visualisations. Through the different use cases we will also provide in-depth understandings of the requirements of elderly people in a range of diverse settings such as health, independent living, mobility and sociability. Overall, we believe our process innovations will make a real difference to people’s lives and inform future project design, technological design, impact assessment and effective policy making for a more inclusive and innovative European Information Society.


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6 Communication and Dissemination Strategy The main objectives are:

• To create awareness and raise visibility of the project and its objectives;

• To ensure that the project and its findings are widely disseminated to the appropriate target audiences, at appropriate times, via appropriate methods;

• To identify and encourage participation of those who can contribute to development, evaluation, uptake and exploitation of the project results;

• To prepare the ground for the further exploitation of the results.

Dissemination will occur during the project implementation and also after the project ends through the partners’ own communication channels (details below). Error! Reference source not found. shows the main project outcomes and their target dissemination groups:

Figure 5 : Project outcomes and target groups

The results will be disseminated in the form of policy and research briefings, peer-reviewed journal articles, poster and oral presentations at conferences, and other forms of disseminations such as:

• The Co-Creation Best Practice Guidebook and the “Key Findings Summary” Brochure will be distributed at events and/or distributed in digital format to target groups by email;

• Submission of press releases in popular media;

• Distribution of an e-newsletter to interested stakeholders;

• Presentation of a video produced for promotional purposes at events;

• Publication of articles in non-scientific magazines, 3rd party websites and newsletters;

• Uploading of project deliverables on the project website.

Furthermore, the consortium partners’ own communication channels will be leveraged in order to disseminate the result of the project as follows:

• AGE Platform Europe (AGE)

Co-creation Best Practice Guidebook feat. evaluation and impact assessment framework

Policy briefing on open data, mobile technologies and an ageing society: Challenges and opportunities

Toolbox to develop mobile, open data apps based on Open Senior Citizen Public Service Engagement Platform (OSCPSEP)

Open Data Advocates Senior citizens

Civil servants

Hacker/ Coder Inter-mediaries

National policy makers

European policy makers

Public authoritiesPrivate and

Third sector organisations

General publicResearchers

Process Innovation Technical Innovation+ = Greater and measurable impact


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AGE is a European network of around 150 organisations of and for people aged 50+ that is working for strengthening a European community on Active and Healthy Ageing. AGE will reach out to distribute project results incorporated in newsletters and press releases through its contact database that comprises over 2000 contacts across Europe. AGE Platform produces special briefings to a wider target audience in English, French, Spanish, German, Italian and Polish highlights AGE’s dissemination and exploitation channels. Crucially, AGE supports the activities of the European Parliament Inter-group on active ageing, Intergenerational Solidarity and Family issues in which project results may be discussed and presented with MEPs; it also has an EP Liaison Officer in charge of ensuring the communication between AGE and the MEPs.

The communication channels targeting member organizations of AGE that will be used:

a) the General Assembly, gathering about 120 members of AGE discussing about statutory issues, funding, and policy priorities and which takes place once per year in Brussels;

b) the Councils of Administrat

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