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BERATUNG
JUDITHANDRESEN
News from another planet03/01/2013 | ConFoo
PROJECT COMMUNICATION
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Project CoachingConsultingProject Audits
www.judithandresen.com@judithandresen
BERATUNG
JUDITHANDRESEN
BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION2 | More Presentations
REMARKSLINKS
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BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION3
RULES FOR THIS TALK_ Tweet @judithandresen
_ Ask, if you have questions
_ Coaching
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BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
TARGET OF THIS TALK_ Project communication is often broken
_ Misunderstandings, accusations are ″daily business″
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TARGET: WHAT CAN I DOTO IMPROVE OUR PROJECT COMMUNICATION?
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Four Sides Model
Goals of the Project Team
Communication Tasks
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN5
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Four Sides Model
Goals of the Project Team
Communication Tasks
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN6
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
I am going to talk about communication between project managers and developers
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
I am not going to talk about missing skillsin project management
and / or missing project management
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Every communicationhas a content and a relationship aspect
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
What?
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Let us look at an example.
Breakfast
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN12
FOUR SIDES MODEL
Relationship
Appeal
Self
Reve
latio
n
Factual InformationSender"beaks"
I don‘t likehard eggs
You don‘t care about me
You don‘t care about me
| http://en.wikipedia.org/wiki/Four-sides_model. Schulz von Thun
Receiver "ears" The egg is
hard
Boil the egg 4.5
minutes!
"Berta,the egg is hard"
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN13
MISCOMMUNICATION IN THREE STAGES
The sender is sending four messages simultaneously
We most clearly hear the relationship aspect
Three messages get lost
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
You do not act like this?
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN15
TWO DAYS UNTIL LAUNCH
Relationship
Appeal
Self
Reve
latio
n
Factual InformationSender"beaks"
| http://en.wikipedia.org/wiki/Four-sides_model. Schulz von Thun
Receiver "ears"
“There are100 tickets open!“
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Often three messages get lost.Make sure that you heard the message
the sender wanted to send.
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Four Sides Model
Goals of the Project Team
Communication Tasks
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN17
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN18
Are you one team?
Do you aim for the same goals?
Do you agree on the quality metrics?
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
If you do not aim for the same goal then every discipline is going to
focus on its own area
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Aims of the project management
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN21
PM AIMS AT THREE OBJECTIVES
Time Quality
Budget
Any action taken by the project manager should follow these three objectives
Classic project management prefers time & budget
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
If a project fails,the project manager loses
his / her reputation
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Aims of developers
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN24
DEVS AIM AT ONE OBJECTIVE
Time
Budget
Quality
Agile project management & development focus on quality
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
If a developer developsa system without quality
he / she loses his / her reputation
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
MISSING COMPETENCE IN SIGHT
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If a developer estimates the effort of a task, he / she considers the task with his / her experience
If a developer specifies a timeline,he / she argues with his / her experience
If he / she has misjudged the effort,it falls back on his / her competence
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Define one project goal.
Otherwise you lose time, quality & budget while defending your reputation
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Four Sides Model
Goals of the Project Team
Communication Tasks
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN28
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Lost Reputation
Not competent enough
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Do not forget that you are talking with four beaks!
Open up your four ears!
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Talk!
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Be honest!
Do not blame!
Don‘t forget the team‘s goal!
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Optimize the team‘s work
through regular retrospectives
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Again: Do not forget that you are talking with four beaks!
And: Open up your four ears!
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
You are one team
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Find outwhat drives the person you are talking to
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Discuss different environments
Discuss possible solutions
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Feel the passion of the other
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Feel the passion of the other
and support it!
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BERATUNG
JUDITHANDRESEN
www.judithandresen.com/Image: http://www.morguefile.com/archive/display/186336
GOOD LUCK!