Project Brief

• Digital India is an ambitious programme of the Government of India with avision to transform India into a digitally empowered society. The programmerests on three vision areas: Creation of a countrywide digital infrastructure asa utility for every citizen, Ensuring governance and services on demand andDigital empowerment of citizens. The Digital India Programme is a mission toprepare India for a knowledge future by making technology central toenabling change.

• Common Services Centers (CSC) (Hindi: सर्व सेर्ा कें द्र) are multiple-services-single-point model for providing facilities for multiple transactions at a singlegeographical location. Common Service Centers is a model of innovative ruralmicro-enterprise in India which is run and managed by a VLE ( Village LevelEntrepreneur)

Develop a platform to enable Government, private and social organizations to integrate social and commercial goals for benefit of the rural citizens

Govt. Service Delivery Mechanism

Citizens can access services through Internet

Rural / Urban users can use services through CSC

Centres

Internet

Common Service Centres (CSC)

State Data Centre

SHQCollector’s Office

Tehsil / Taluks

Application Layer

REGISTRATION

TRANSPORT

MUNICIPALITIES .......

UIDAI

State Wide Area Network (SWAN)

Govt. Deptts & Ministeries (including Sub-ordinate offices)

STA

TE

PO

RTA

L

Sl.

No. State

Total

Planned

CSCs

operational Sl. No. State

Total

Planned

CSCs

operational

1 Andaman and Nicobar 56 35 19 Lakshadweep 18 15

2 Andhra Pradesh 3624 4550 20 Madhya Pradesh 13058 13207

3 Arunachal Pradesh 200 200 21 Maharashtra 34634 31299

4 Assam 4375 3753 22 Manipur 392 399

5 Bihar 8465 8286 23 Meghalaya 225 224

6 Chandigarh 28 28 24 Mizoram 136 136

7 Chhattisgarh 3385 4659 25 Nagaland 220 220

8 Dadar & Nagar Haveli 11 8 26 Orissa 8558 6504

9 Daman & Diu 4 8 27 Puducherry 66 56

10 Delhi 520 91 28 Punjab 3541 3569

11 Goa 58 0 29 Rajasthan 8285 7348

12 Gujarat 13685 13685 30 Sikkim 45 32

13 Haryana 2500 923 31 Tamil Nadu 5440 1130

14 Himachal Pradesh 3366 3336 32 Telangana 3170 3662

15 Jammu and Kashmir 1184 1111 33 Tripura 146 146

16 Jharkhand 4838 4690 34 Uttar Pradesh 17909 18428

17 Karnataka 5687 904 35 Uttarakhand 2804 2119

18 Kerala 2200 2682 36 West Bengal 6797 6346

CSC Rollout Status across India (August 2015)

CSCs

► Delivering governmentservices in urban/rural areasby establishing closer linksbetween Government &Citizens

BENEFITS TO CITIZENS BENEFITS TO

Government / Centres

► Greater exposure to other products& services offered through thecentre. E.g. greater awareness ofstudents about the courses offeredthrough the centres

► Increase administrativeefficiency and provide cost-effective access toGovernment Services

Benefits of Common Services Centers

► Timely delivery of criticalinformation & servicesthrough structured system tomanage issues of health,Education etc…

► Create new/ additional revenuestream for the centre. As theservices are rolled out oncommission per transaction basis

► Delivering essential governmentservices such as PAN Card, ElectionID, UID etc.

Common Services Center - Infrastructure

► 100 – 150 sq. ft space

► Minimum 1 PC with UPS

► Minimum 1 Printer

► Digital / Web Camera

► Genset / Inverter/ Solar

► OS and other application software

► Broadband Connectivity

► Trained and incentivized manpower

CSC KIOSK

► enabled with PC(s), printer(s), scanner(s), UPS, digital/web camera & broadband connectivity.

► Additional equipment in the form of projection systems, biometric devices, etc., may be included, as and whenrequired.

CSC Service Portfolio

Election Commission of India (EC) Services Unique identification Authority of India (UIDAI)

Services Passport Services Banking Correspondent (27 banks) National Institute of Open Schooling (NIOS) services PAN Card Services Pension Fund Regulatory Development Authority

(PFRDA) services NIELIT services Agricultural Services Health Care Services State e district/SSDG services

Electricity Bill collection in various states Data Card Recharge DTH Recharge CSC Bazaar – e commerce/shopping service Mobile Bill Payments Mobile Recharge E learning Premium Collection Insurance Travel – IRCTC/AIR Tickets/Bus Bookings Brilliants- medical/IAS/IIT/Banking courses Online Training CSC Rozgar Skill Development

Government To Citizen (G2C) Services Business To Customer (B2C) Services

Services

VLEs are earning about Rs. 30,000+ per month from Aadhaar enrolment

Project Mandate to CSC by UIDAI

► Aadhaar enrolment

► eAadhaar Printing

► Demographic Data Update

► Biometric Data Update

► Database Seeding

► Best Finger Detection

► Authentication User Agency

► Authentication Service Agency

Transactions through CSC in Jan 2015

► Total Enrollments till date – 3.2 Cr► Total No. of PECs – 5,711► Total No. of Kits deployed – 11,733

13

Banking Services

Financial Inclusion – Banking

► Enrollment of customers, including collection ofbiometric & other details, provide card (ID Card,Debit, Card, Credit Card, PIN)

► Transaction facility like Deposit & Withdrawal ofmoney in an account with a bank, BalanceEnquiry & issue Receipts/ Statement ofAccounts.

► Remittances from an account with a bank to anaccount with the same

► Disbursal of credit facilities to borrowersinvolving small amounts strictly as per theinstructions of the Bank

Products offering

► No Frills Savings Bank account

► Recurring Deposit Accounts

► Remittances

► Fixed Deposit / Overdraft / Retail loans

► KCC/GCC

► Third party financial products (with prior approvalof the concerned Bank)

32.03

68.38

1.23 1.72 0.07

72.74

0.43 0.37 1.49 1.12 0.217.68

2.01 1.16 0.47 5.20 3.14 1.647.04

0.34 0.28 0.0010.00

10.0020.0030.0040.0050.0060.0070.0080.00

Commission(In Lakhs)

Banking Transactions on Daily Basis with key Banks - ~30337 transactions in a day

Financial Inclusion – Banking (contd.)

Commission through Banking Transactions in a month

Bank No. of Transactions

Andhra Bank 154

Bank of Baroda 29,203

Bank of India 22

Central Bank of India 1

Bank No. of Transactions

Corporation Bank 56

Kerala Gramin Bank 12

South Indian Bank 31

State Bank of India 855

15

Financial Inclusion – Banking (contd.)

1944

3735

7895

281054

151

4619

6713

0 321013688490

1940756944

3413841250

422 55

7050

22 68 0 35 540

100020003000400050006000700080009000

Approved CSCs

KO code Generated

CSCs Active

No. of Approved CSCs/ KO Code Generated / CSCs Active

10268

5614

281011091614

3851296615 524 91 926 392 258 178 144 76 265 98 44 14 13 278 243 170 123 72 195 817 143

02000400060008000

1000012000

No of KO Generated

Active KO

No. of KO Code Generated & Active KOs

Insurance Sales

Financial Inclusion – Insurance

Premium Collected till Jan 2015 ~68 Cr

Insurance PartnersGeneral Insurance Health Insurance Life Insurance

United India Insurance Religare Health Insurance Aviva

New India Assurance Star Health Insurance India First Life Insurance

Future Generali Apollo Munich SBI Life Insurance

HDFC ERGO LIC

IFFCO TOKIO ICICI Prudential

The Oriental Insurance co. HDFC Life Insurance

Bharti AXA

Reliance General

National Insurance

Royal Sundram

TATA AIG

ICICI Lombard

Shriram General Insurance

02,0004,0006,0008,000

7,769

1,1761,075 943 288 4 267 45No. of Transactions

Total Premium(In Lakhs)

5,747.62

932.33

95.4654.6637.5510.786.760.00

1,000.00

2,000.00

3,000.00

4,000.00

5,000.00

6,000.00

7,000.00

Total Amount(In Lakhs)

Pension Services – Form submitted by CSCs & PRAN generated

Financial Inclusion – Pension

211 434 5382359

13222370 1625

7600

18729

7250

3794 33135186 5572

02000400060008000

100001200014000160001800020000

Form Submitted by CSC's

PRAN Generated

Top 3 States (No. of Transactions)

0

10000

20000

► 30,000 VLE’s enabled to offer NPS Lite –Swavalamban Scheme online.

► Launching PRAN on EKYC platform

► NPS-Lite can be bought by e-KYC using OTP

RAJASTHAN

G2C Services

G2C Services delivered through

► 48 departments

► Over 80 services

ANDHRA PRADESH

G2C Services delivered through

► 37 departmetns

► Over 309 services

JHARKHANDG2C Services delivered through

► 20 departments

► Over 40 services

Election Commission of India Services

Addition of name in the electoral rolls

Deletion of name in the electoral rolls

Modification of name / other details in the electoral rolls

Transposition of name in the electoral rolls

Printing of EPIC card in color

Printing of Electoral roll ( Per Page)

Search Services

Registration of complaint

Issue of Replacement of Elector’s Photo Identity Card (EPIC)

Revenue for CSC Centres

Election Commission Services

What is the infrastructure Required for providing these services?

Printers provided by CSC-SPV

Election Commission Services (contd.)

► PC(s) or Laptops

► Internet Connectivity

► UPS (Optional)

► Printer

B2C Services

B2C Services - eCommerce

B2C Services

► Mobile Recharge

► DTH Recharge

► Dish TV E-charge

► Data Card Recharge

► IRCTC Railway Ticket Booking

► My Bus ticket Booking

► Bill Payments

► Entertainment

► E- Learning

Digital Literacy

► Course on Computer Concepts for VLEs (VLE CCC) to train 100,000 VLEs/CSC operators on basic

concepts of computer and computer-based services and practices by March 2016.

► Cyber Gram Yojana to impart basic IT literacy training to minority students, especially girls, studying

in 1668 madrasas/minority schools in West Bengal, Uttar Pradesh and Tripura.

► E-Inclusion: IT Training for Rural ST, SC and Women Beneficiaries successfully trained 18,754 ST,

16,947 ST and 18,091 women beneficiaries in basic IT skills from 19 states across the country.

Education

Financial Literacy

► NABARD Financial Literacy Programme trained 1,01,359 rural youth, especially women, on aspects

of financial literacy in the states of Himachal Pradesh, Rajasthan, Jharkhand, Bihar and Uttar

Pradesh.

► Investor Awareness Programme was carried out in 300 select CSCs of Assam, Chhattisgarh, Madhya

Pradesh, Jharkhand, Odisha and West Bengal to impart investor awareness for 9752 rural

beneficiaries.

Education (contd.)

Educational Facilitation Services

Education (contd.)

Services No. of Transactions till August 31, 2015

Services for NIELIT courses like CCC, BCC, O’ Level, A’ Level, B’ Level, and C’ Level courses

15,861 candidates registered for NIELIT courses and examinations

NIOS Services7845 candidates registered for admissions and examinations of various NIOS streams.

Basic Computer Course (BCC) for people in rural areas626 candidates registered for BCC course.

English for Aam Aadmi (online course by GOLS)450 candidates registered for the course.

Cricket Strokes (online cricket coaching by ace cricketer

Kris Srikkanth)

37 registrations

National Digital Literacy Mission (NDLM)

Education (Contd.)

► National Digital Literacy Mission is an ambitious programme formulated under the ‘Digital India’

initiative to impart digital literacy to 52.5 lakh persons, in the age group of 14-60 years, across the

country.

► Scheme also covers all Anganwadi workers and Accredited Social Health

Activist (ASHA) workers and authorised ration dealers across the country.

► Two levels of IT training to be provided: Appreciation of Digital Literacy

(Level 1) and Basics of Digital Literacy (Level 2)

Health

0

20

40

60

80

100

2 2 1 2 5

2515 13

4632

25

51

2036

66

10081

64

Health – Apollo Transaction Status

5,000 VLE’s are enabled to offer Health services; Services offered

► Telemedicine - Apollo

► Telemedicine- Medanta

► Diagnostics- Swasthya Slate

► Tele Ophthalmology- Venu

► Tele Ophthalmology – Arvind Eye

National Optical Fibre Network (NOFN)

Utilisation of CSCs in roll out of National Optical Fibre Network (NOFN)

National Optical Fibre Network (NOFN)

► Bharat Broadband Network Limited (BBNL), a Special Purpose Vehicle (SPV), set up by GoI, Ministry of

Communication & IT, Department of Telecommunications for the establishment, management and operation of

National Optical Fibre Network (NOFN)

► CSC SPV & BBNL has signed MoU for utilisation of CSCs in roll out of National Optical Fibre Network (NOFN)

across the country

► Target is 2.50 lacs GPU connected through NOFN

► CSCs are in process of using NOFN in Kerala