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Transcript of Project
A
PROJECT REPORT
ON
ANALYSIS ON
GODOWN MANAGMENT
AT
BALLARPUR INDUSTRIES LTD(UNIT SHREE GOPAL YAMUNA NAGAR)
SUBMITTED TOMaharishi Markandeshar Institute of
ManagmaentMaharishi Markandeshwar
University Mullana (Ambala)
(SESSION 2008-2009)
UNDER THE SUPERVISIONMRSANJEEV RAHEJAMRMUNISH DHIR
1
SUBMITTED BYPARDEEP KUMARMBA (MARKETING amp FINANCE)
CONTENT
ACKNOWLEDGEMENT PREFACE COMPANY PROFILE
HISTORY amp BACKGROUND INTRODUCTION LOCATION OF BILT UNIT SHREE GOPAL PAPER MAKING PROCESS BRAND QUALITY REPORT VARIOUS DEPARTMENT AT UNIT SHREE GOPAL STRUCTURE OF THE MARKETING DEPARTMENT POLICIES OF ORGANISATION VISION AND MISSION OF BILT SWOT ANALAYSIS
OBJECTIVES MERGERS amp ACQUISITIONS RESEARCH METHODOLOGY
DATA COLLECTION ASSUMPTION OF THE STUDY
INTRODUCTION TO GODOWN MAMAGMENT FINDINGS amp ANALYSIS LIMITATION OF THE STUDY SUGGESTION CONCLUSION BIBILOGRAPHY
2
ACKNOWLEDGEMENT
Perseverance inspiration and motivation have always played a great role in the success of any venture At this level of understanding it is often difficult to understand the wide spectrum of knowledge without proper guidance and adviceThis report conveys my heartiest thanks to MrSANJEEV RAHEJA (DYManager ) and all the Officers and Staff Members of Marketing and Service Department and I am also thank full to all the team of this Unit Who have given me their full cooperation and devoted their valuable time for rendering me their needy services and guidelines during the training period With those sincere and precious efforts I have been able to complete my practical training successfullyAgain I wish to express my sincere gratitude to Mr SANJEEV RAHEJA ( DYManager ) Marketing amp service department for providing me the training facilities
WITH SINCERE THANKS
3
PREFACE
Practical training is an important part of the theoretical studies It is of an immense importance in the field of management It offers the student to explore the valuable treasure of experience and an exposure to real work culture followed by the industries and there by helping the students to bridge gap between the theories explained in the books and their practical implementations
Training plays an important role in future building of an individual so that heshe can better understand the real world in which he has to work in future The theory greatly enhance our knowledge and provide opportunities to blend theoretical with the practical knowledge where trainees get familiar with certain aspects of industries like shop floor management production process and industrial relations I feel proud to get myself trained at Ballarpur Industry Limited (Unit Shree Gopal) Yamuna Nagar Ballarpur Industry Limited is the leading paper manufacturing Company in IndiaI have taken up training in Marketing amp Service Department and have studied and explained the need for Dispatch MANAGMENT as well as its management and financing I availed this
4
opportunity in a very satisfactory manner and have tried to cover each and every aspect that I came across during my training period
HISTORY AND BACKGROUND
Shree Gopal Unit of Ballarpur industries Ltd was originally established by The English companies known as ldquoFoundation Company of Englandrdquo in 1925As the time of its establishment its name was ldquoPunjab pulp and paper millsrdquo and its production capacity was 15-20 tones of paper per day This was based on grass and street collected rags as a basic raw material Since there was no electricity in the area those days it had its turbine and generator Financial position of the company was not sound so all these factors forced the mill to shut down The mill remained shut for nearly 11 year Despite of the sporadic efforts by the management the mill could not be restored and was ultimately brought under liquidationThe mill was auctioned in 1936 and purchased by Lala Karam Chand Thapar In 1951 the group of Madhya Pardesh on the recommendation of shroff committee offered in 1988 Himachal Pradesh Boilers and Power plant and TG Turbine was installed The production of electricity was raised to 18mw In 1991 the ABL recovery boilers started functioning and pollution was controlledToday this unit has got 6 paper machines and 1 coating plants amp a sophisticated specialty plant It has also taken first step for environment protection
5
with the installation of electrostatics precipitator for pollution control
INTODUCTION
BALLARPUR INDUSTRIES LIMITED popularly known as BILT is lsquoefficiently managed lsquofinancially soundrsquo and lsquoself sufficient and lsquoself made companyrsquo with paper as its core business and also having interest in chemicals foods and ITBALLARPUR INDUSTRIES LIMITED(BILT) pomoted by LM Thapar is the leader in Indian paper industry with and annual production capacity of 480000 MT spread over in five manufacturing facilities produces ordinary and superior varieties of writing printing and specialty papers etc
BILT which is originally incorporated in 1945 as Ballarpur straw Board Mills has changed its name in march 1946 to Ballarpur paper and straw board mills and again it was changed to the present name in October 1975since then the company has grown to be a leader in paper industry by continuous expansion and modernization of its capacity and plant and strategic acquisition expansion and modernization of its capacity and plant and strategic acquisition In 1969 the company has merged Shree Gopal paper mills with itself and the company which has acquired the sinar mass pulp and paper (India) Ltd (BGPL) which has state of the art 145000TPA paper plant and a market leader in the high end coated art paper and art paper board segment in
6
India is planning to bring the paper unit of BGPL into its fold and consolidating its paper operation under one umbrellaThe company which was one of the most diversified companies in the preliberalization era of industrial licensing with interests in paper chemicals (phosphoric Acid STPP Chlor Alkalies) Vanaspati ampEdible oils and glass has decided to focus on its core competence that is paper and exit form non-core business First major steps on these lines were initiated in the year 1994-1995 with having off glass business therefore the company sold its vananspati and edible oils business in 1996-97 and is 1998 the chemical division of the company with its plant at Karwar karnatka To complement its restructuring and to enable it to emerge as a stronger and more competitive organization the company is implementing a project involving modernization and expansion of capacity at its unit in Shree Gopal Ballarpur and sewa by 105000 TPA is planned over a two ndash year period from 2000-01to2000-03 for Unit Sewa and Shree GopalIn the second phase 42000TPA of capacity is expected to come on stream at Unit Sewa resulting in increasing in capacity by 37 tones from the earlier 125 tones of unbleached pulp per day The company has also completed installation of a 24 meter wide blade coater at Unit Shree Gopal in FY 2001-02BILTenterd into strategic alliance with IIansol of South korea to provide world class blade coated paper to the Indian customer It is the first company in the world to commercially exploit the fractionation of bamboo and has applied for the world patent for this process It has also entered dint o direct retail
7
distribution with the launch of A4 size 100-sheet pack of Royal Executive BoardMrGautam Thapar Chairman of BILT has been associated with Bilt since 1986 when joined the company as shop floor management apprentice ndashpaper mills and was instrumental in turning around BILT in the late 1990s1) Ballarpur Unit Distt Chanderpur Maharashtra2) Shree Gopal Uint Yamunanagar Haryana3) Sewa Unit Orissa4) Unit Ashti in maharastra
From the Beginning in paper BALLARPUR INDUSTRIES LIMITED is now a multifaceted enterprise with interest allied to as well as remarkably varied from paper The operations of the company traverse products divisions as well as international boundaries making it today the core BILT GROUP of the and forming together with subsidiary and associates companies a group in itself with its center of operations at its head office New Delhi
8
LOCATION OF BILT
Unit Shree Gopal is situated in the heart of Yamuna Nagar city The Unit is spread over an area of 3sq Km and also has modern residential colony for its employees with all modern amenities like-hospital school club playground community hall etcThe Unit is situated in the midway to the railway station and the bus stand It has got its own residential colony There is no problem of waste disposal The unit has its own railway line running inside so that transportation of raw material is facilitated BILT is a small town itself with all facilities available
9
UNIT SHREE GOPAL YAMUNA NAGAAR
YAMUNA NAGAAR is 230km away from Delhi amp 90km from chandigarh The city is well connected with chandigarh Delhi and Saharanpur by Rail amp roadUnit Shree Gopal is at Yamunanagar in Haryana which is contributing 22 towards total production of paper by BILT This mill was taken by thaparrsquos in 1937 over years with the process of rebuilding expansion and diversificationThe unit employee 2064 and manufactures the wide variety of paper like writing printing and coated paper The unit has 6 paper and machines with the capacity of producing 225 tones of paper per day The unit also has two paper coating machines with capacity of producing 90tones per day of coated paperIn the recent years market demand for the paper quality is becoming more amp more stringent High speed of printing machine requires paper high strength brightness and uniform quality With the liberalization the competition has become even stiffer In the view of this new pulp mill has been installed with the targeted brightness level of 88 degree ISO
PRODUCT1 Our product range largely includes2 Coated wood free paper3 Business stationery-- Royal Executive Bond and Sunlit
Bond4 Packaging Boards5 Specialty amp fine paper
10
6 Uncoated Hi-bright paper (BILT CLASSIC)7 Copier paper8 Packaging Paper
PLANT CAPACITYAt present this unit is running 6 machines plus specialty coating plant unit Shree Gopal is the most integrated pulp and paper mill with state of art technology- specialty amp coating plantDaily Pulp Production of this plant is 210-220 tonesThis unit is supported by
6 paper machines 1 coating plant 3 finishing house 1 power house 1 Pulp mill
RAW MATERIALUnit Shree Gopal consumes 650 tones of raw material every day This includes around 180 tones of wood 83 tones veneer waste 36 tones of bamboo Wood in the form of popular trees ampveneer waste we are getting from the local farmers and surrounding plywood in the industries Rest the bamboos comes from Eastern UP
MANPOWERTotal manpower of the plant is around 2064 among them 238 are in the management officer grade clerical staff is 140 skilled employees are 1150 semi skilled are 236 amp unskilled are300
MARKETBILT follows the centralized marketing policy with its head office at Gurgaon and 4 Znoal offices at Kolkata Chennai and Mumbai amp Delhi We sell our products through the dealers appointed by the company We are the market leader in the segment of high quality papers (specialty paper) with a market
11
share of around 34 percent Our market growth rate is round 14 percentThere are two recognized trade unions at unit Shree Gopal
Shree Gopal Labour union Shree Gopal kamgar union
PROCESS OF PAPER MAKING
MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES A Grade B Grade
A Grade paper is manufactured from Wood Pulp B Grade paper is manufactured from Local waster paper or
low quality of wood pulp To remove dust amp sand before these Raw Materials are being
Fed into rotary Batch digesters through belt Conveyor Only strong and log fibre is used in making paper washing of
material is dine at wet cleaning plant Then washed material is fed into digestion section (digestor
House) in continuos digestor where caustic soda amp steam are fed in continuos digestor to cook the material
Material is cooked in continuos digestor under controlled condition of steam pressure amp temperature
Then the homogeneously cooked material is fed in refilling plant
There is a different section amp pulp is overflow in different sections
Then pulp is fed in the washer there chemical are washed so that to make the pulp chemical free
Still the pulp color is brown This brown pulp is bleached in bleaching section to make the
pulp plant so that to remove residual chemical Fibre pulps are used to give strength in paper amp these are fed
into stock preparation plant Here colours are also added to make colored paper This ready stuff is now fed in paper machine
12
The stuff is feeded at wire through head box so pulp is formed into sheet
At wire section water in pulp is removing by gravity amp by suction boxes
The formed sheet is then fed into press part the sheet is pressed in between rolls to remove water
Then the paper is rotated in dryers section in dryers section To remover further moisture in webpaper and then fed into
calendar part to get smoothness Finally sheet is rewinded on a iron sheet roll (Rewinder) These paper rolls are fed into finishing amp converting house
where paper sheet is converted into sheet size (At cutter) amp in reels As per market demand
These bundles ampreels properly marked in excise amp dispatch goodwn
Paper manufactured is used for mainly printing copy manufacturing computer stationary photocopy typing book printing cover paper etc
Paper is basically measure in GSM-higher the GSM thicker is the paper
13
QUALITY POLICY
We are the manufactures and supplies of various grades of paper and coated paper and board It will our endeavor to continuously improve the quality and service of our products for better customer satisfactionEvery individual in the unit shall stand committed and focused to this stage objective by adopting total quality management (TQM) metrology aimed at continuous improving our system practices and preference Thus constantly reducing cost through minimizing wastageWe shall be committed to comply with the requirements is international standards on quality management system and continually improve its effectiveness in its true sprite through involvement of employees and training
14
TQM DR N EDWARDS DENINGS 14 POINTS
Create constancy of purpose toward improvement
Adopt the new philosophy Cease dependence on inspection to
achieve quality Minimize total cost Improve constantly Institute training Institute leadership Drive out fear Break down barriers bw department Eliminate slogan target and
exhortation for the workforce 1 Eliminate works standard
2 Eliminate management by objective Right to pride of workmanship Program of education and self-
improvement Put everybody in company to work
15
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
CONTENT
ACKNOWLEDGEMENT PREFACE COMPANY PROFILE
HISTORY amp BACKGROUND INTRODUCTION LOCATION OF BILT UNIT SHREE GOPAL PAPER MAKING PROCESS BRAND QUALITY REPORT VARIOUS DEPARTMENT AT UNIT SHREE GOPAL STRUCTURE OF THE MARKETING DEPARTMENT POLICIES OF ORGANISATION VISION AND MISSION OF BILT SWOT ANALAYSIS
OBJECTIVES MERGERS amp ACQUISITIONS RESEARCH METHODOLOGY
DATA COLLECTION ASSUMPTION OF THE STUDY
INTRODUCTION TO GODOWN MAMAGMENT FINDINGS amp ANALYSIS LIMITATION OF THE STUDY SUGGESTION CONCLUSION BIBILOGRAPHY
2
ACKNOWLEDGEMENT
Perseverance inspiration and motivation have always played a great role in the success of any venture At this level of understanding it is often difficult to understand the wide spectrum of knowledge without proper guidance and adviceThis report conveys my heartiest thanks to MrSANJEEV RAHEJA (DYManager ) and all the Officers and Staff Members of Marketing and Service Department and I am also thank full to all the team of this Unit Who have given me their full cooperation and devoted their valuable time for rendering me their needy services and guidelines during the training period With those sincere and precious efforts I have been able to complete my practical training successfullyAgain I wish to express my sincere gratitude to Mr SANJEEV RAHEJA ( DYManager ) Marketing amp service department for providing me the training facilities
WITH SINCERE THANKS
3
PREFACE
Practical training is an important part of the theoretical studies It is of an immense importance in the field of management It offers the student to explore the valuable treasure of experience and an exposure to real work culture followed by the industries and there by helping the students to bridge gap between the theories explained in the books and their practical implementations
Training plays an important role in future building of an individual so that heshe can better understand the real world in which he has to work in future The theory greatly enhance our knowledge and provide opportunities to blend theoretical with the practical knowledge where trainees get familiar with certain aspects of industries like shop floor management production process and industrial relations I feel proud to get myself trained at Ballarpur Industry Limited (Unit Shree Gopal) Yamuna Nagar Ballarpur Industry Limited is the leading paper manufacturing Company in IndiaI have taken up training in Marketing amp Service Department and have studied and explained the need for Dispatch MANAGMENT as well as its management and financing I availed this
4
opportunity in a very satisfactory manner and have tried to cover each and every aspect that I came across during my training period
HISTORY AND BACKGROUND
Shree Gopal Unit of Ballarpur industries Ltd was originally established by The English companies known as ldquoFoundation Company of Englandrdquo in 1925As the time of its establishment its name was ldquoPunjab pulp and paper millsrdquo and its production capacity was 15-20 tones of paper per day This was based on grass and street collected rags as a basic raw material Since there was no electricity in the area those days it had its turbine and generator Financial position of the company was not sound so all these factors forced the mill to shut down The mill remained shut for nearly 11 year Despite of the sporadic efforts by the management the mill could not be restored and was ultimately brought under liquidationThe mill was auctioned in 1936 and purchased by Lala Karam Chand Thapar In 1951 the group of Madhya Pardesh on the recommendation of shroff committee offered in 1988 Himachal Pradesh Boilers and Power plant and TG Turbine was installed The production of electricity was raised to 18mw In 1991 the ABL recovery boilers started functioning and pollution was controlledToday this unit has got 6 paper machines and 1 coating plants amp a sophisticated specialty plant It has also taken first step for environment protection
5
with the installation of electrostatics precipitator for pollution control
INTODUCTION
BALLARPUR INDUSTRIES LIMITED popularly known as BILT is lsquoefficiently managed lsquofinancially soundrsquo and lsquoself sufficient and lsquoself made companyrsquo with paper as its core business and also having interest in chemicals foods and ITBALLARPUR INDUSTRIES LIMITED(BILT) pomoted by LM Thapar is the leader in Indian paper industry with and annual production capacity of 480000 MT spread over in five manufacturing facilities produces ordinary and superior varieties of writing printing and specialty papers etc
BILT which is originally incorporated in 1945 as Ballarpur straw Board Mills has changed its name in march 1946 to Ballarpur paper and straw board mills and again it was changed to the present name in October 1975since then the company has grown to be a leader in paper industry by continuous expansion and modernization of its capacity and plant and strategic acquisition expansion and modernization of its capacity and plant and strategic acquisition In 1969 the company has merged Shree Gopal paper mills with itself and the company which has acquired the sinar mass pulp and paper (India) Ltd (BGPL) which has state of the art 145000TPA paper plant and a market leader in the high end coated art paper and art paper board segment in
6
India is planning to bring the paper unit of BGPL into its fold and consolidating its paper operation under one umbrellaThe company which was one of the most diversified companies in the preliberalization era of industrial licensing with interests in paper chemicals (phosphoric Acid STPP Chlor Alkalies) Vanaspati ampEdible oils and glass has decided to focus on its core competence that is paper and exit form non-core business First major steps on these lines were initiated in the year 1994-1995 with having off glass business therefore the company sold its vananspati and edible oils business in 1996-97 and is 1998 the chemical division of the company with its plant at Karwar karnatka To complement its restructuring and to enable it to emerge as a stronger and more competitive organization the company is implementing a project involving modernization and expansion of capacity at its unit in Shree Gopal Ballarpur and sewa by 105000 TPA is planned over a two ndash year period from 2000-01to2000-03 for Unit Sewa and Shree GopalIn the second phase 42000TPA of capacity is expected to come on stream at Unit Sewa resulting in increasing in capacity by 37 tones from the earlier 125 tones of unbleached pulp per day The company has also completed installation of a 24 meter wide blade coater at Unit Shree Gopal in FY 2001-02BILTenterd into strategic alliance with IIansol of South korea to provide world class blade coated paper to the Indian customer It is the first company in the world to commercially exploit the fractionation of bamboo and has applied for the world patent for this process It has also entered dint o direct retail
7
distribution with the launch of A4 size 100-sheet pack of Royal Executive BoardMrGautam Thapar Chairman of BILT has been associated with Bilt since 1986 when joined the company as shop floor management apprentice ndashpaper mills and was instrumental in turning around BILT in the late 1990s1) Ballarpur Unit Distt Chanderpur Maharashtra2) Shree Gopal Uint Yamunanagar Haryana3) Sewa Unit Orissa4) Unit Ashti in maharastra
From the Beginning in paper BALLARPUR INDUSTRIES LIMITED is now a multifaceted enterprise with interest allied to as well as remarkably varied from paper The operations of the company traverse products divisions as well as international boundaries making it today the core BILT GROUP of the and forming together with subsidiary and associates companies a group in itself with its center of operations at its head office New Delhi
8
LOCATION OF BILT
Unit Shree Gopal is situated in the heart of Yamuna Nagar city The Unit is spread over an area of 3sq Km and also has modern residential colony for its employees with all modern amenities like-hospital school club playground community hall etcThe Unit is situated in the midway to the railway station and the bus stand It has got its own residential colony There is no problem of waste disposal The unit has its own railway line running inside so that transportation of raw material is facilitated BILT is a small town itself with all facilities available
9
UNIT SHREE GOPAL YAMUNA NAGAAR
YAMUNA NAGAAR is 230km away from Delhi amp 90km from chandigarh The city is well connected with chandigarh Delhi and Saharanpur by Rail amp roadUnit Shree Gopal is at Yamunanagar in Haryana which is contributing 22 towards total production of paper by BILT This mill was taken by thaparrsquos in 1937 over years with the process of rebuilding expansion and diversificationThe unit employee 2064 and manufactures the wide variety of paper like writing printing and coated paper The unit has 6 paper and machines with the capacity of producing 225 tones of paper per day The unit also has two paper coating machines with capacity of producing 90tones per day of coated paperIn the recent years market demand for the paper quality is becoming more amp more stringent High speed of printing machine requires paper high strength brightness and uniform quality With the liberalization the competition has become even stiffer In the view of this new pulp mill has been installed with the targeted brightness level of 88 degree ISO
PRODUCT1 Our product range largely includes2 Coated wood free paper3 Business stationery-- Royal Executive Bond and Sunlit
Bond4 Packaging Boards5 Specialty amp fine paper
10
6 Uncoated Hi-bright paper (BILT CLASSIC)7 Copier paper8 Packaging Paper
PLANT CAPACITYAt present this unit is running 6 machines plus specialty coating plant unit Shree Gopal is the most integrated pulp and paper mill with state of art technology- specialty amp coating plantDaily Pulp Production of this plant is 210-220 tonesThis unit is supported by
6 paper machines 1 coating plant 3 finishing house 1 power house 1 Pulp mill
RAW MATERIALUnit Shree Gopal consumes 650 tones of raw material every day This includes around 180 tones of wood 83 tones veneer waste 36 tones of bamboo Wood in the form of popular trees ampveneer waste we are getting from the local farmers and surrounding plywood in the industries Rest the bamboos comes from Eastern UP
MANPOWERTotal manpower of the plant is around 2064 among them 238 are in the management officer grade clerical staff is 140 skilled employees are 1150 semi skilled are 236 amp unskilled are300
MARKETBILT follows the centralized marketing policy with its head office at Gurgaon and 4 Znoal offices at Kolkata Chennai and Mumbai amp Delhi We sell our products through the dealers appointed by the company We are the market leader in the segment of high quality papers (specialty paper) with a market
11
share of around 34 percent Our market growth rate is round 14 percentThere are two recognized trade unions at unit Shree Gopal
Shree Gopal Labour union Shree Gopal kamgar union
PROCESS OF PAPER MAKING
MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES A Grade B Grade
A Grade paper is manufactured from Wood Pulp B Grade paper is manufactured from Local waster paper or
low quality of wood pulp To remove dust amp sand before these Raw Materials are being
Fed into rotary Batch digesters through belt Conveyor Only strong and log fibre is used in making paper washing of
material is dine at wet cleaning plant Then washed material is fed into digestion section (digestor
House) in continuos digestor where caustic soda amp steam are fed in continuos digestor to cook the material
Material is cooked in continuos digestor under controlled condition of steam pressure amp temperature
Then the homogeneously cooked material is fed in refilling plant
There is a different section amp pulp is overflow in different sections
Then pulp is fed in the washer there chemical are washed so that to make the pulp chemical free
Still the pulp color is brown This brown pulp is bleached in bleaching section to make the
pulp plant so that to remove residual chemical Fibre pulps are used to give strength in paper amp these are fed
into stock preparation plant Here colours are also added to make colored paper This ready stuff is now fed in paper machine
12
The stuff is feeded at wire through head box so pulp is formed into sheet
At wire section water in pulp is removing by gravity amp by suction boxes
The formed sheet is then fed into press part the sheet is pressed in between rolls to remove water
Then the paper is rotated in dryers section in dryers section To remover further moisture in webpaper and then fed into
calendar part to get smoothness Finally sheet is rewinded on a iron sheet roll (Rewinder) These paper rolls are fed into finishing amp converting house
where paper sheet is converted into sheet size (At cutter) amp in reels As per market demand
These bundles ampreels properly marked in excise amp dispatch goodwn
Paper manufactured is used for mainly printing copy manufacturing computer stationary photocopy typing book printing cover paper etc
Paper is basically measure in GSM-higher the GSM thicker is the paper
13
QUALITY POLICY
We are the manufactures and supplies of various grades of paper and coated paper and board It will our endeavor to continuously improve the quality and service of our products for better customer satisfactionEvery individual in the unit shall stand committed and focused to this stage objective by adopting total quality management (TQM) metrology aimed at continuous improving our system practices and preference Thus constantly reducing cost through minimizing wastageWe shall be committed to comply with the requirements is international standards on quality management system and continually improve its effectiveness in its true sprite through involvement of employees and training
14
TQM DR N EDWARDS DENINGS 14 POINTS
Create constancy of purpose toward improvement
Adopt the new philosophy Cease dependence on inspection to
achieve quality Minimize total cost Improve constantly Institute training Institute leadership Drive out fear Break down barriers bw department Eliminate slogan target and
exhortation for the workforce 1 Eliminate works standard
2 Eliminate management by objective Right to pride of workmanship Program of education and self-
improvement Put everybody in company to work
15
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
ACKNOWLEDGEMENT
Perseverance inspiration and motivation have always played a great role in the success of any venture At this level of understanding it is often difficult to understand the wide spectrum of knowledge without proper guidance and adviceThis report conveys my heartiest thanks to MrSANJEEV RAHEJA (DYManager ) and all the Officers and Staff Members of Marketing and Service Department and I am also thank full to all the team of this Unit Who have given me their full cooperation and devoted their valuable time for rendering me their needy services and guidelines during the training period With those sincere and precious efforts I have been able to complete my practical training successfullyAgain I wish to express my sincere gratitude to Mr SANJEEV RAHEJA ( DYManager ) Marketing amp service department for providing me the training facilities
WITH SINCERE THANKS
3
PREFACE
Practical training is an important part of the theoretical studies It is of an immense importance in the field of management It offers the student to explore the valuable treasure of experience and an exposure to real work culture followed by the industries and there by helping the students to bridge gap between the theories explained in the books and their practical implementations
Training plays an important role in future building of an individual so that heshe can better understand the real world in which he has to work in future The theory greatly enhance our knowledge and provide opportunities to blend theoretical with the practical knowledge where trainees get familiar with certain aspects of industries like shop floor management production process and industrial relations I feel proud to get myself trained at Ballarpur Industry Limited (Unit Shree Gopal) Yamuna Nagar Ballarpur Industry Limited is the leading paper manufacturing Company in IndiaI have taken up training in Marketing amp Service Department and have studied and explained the need for Dispatch MANAGMENT as well as its management and financing I availed this
4
opportunity in a very satisfactory manner and have tried to cover each and every aspect that I came across during my training period
HISTORY AND BACKGROUND
Shree Gopal Unit of Ballarpur industries Ltd was originally established by The English companies known as ldquoFoundation Company of Englandrdquo in 1925As the time of its establishment its name was ldquoPunjab pulp and paper millsrdquo and its production capacity was 15-20 tones of paper per day This was based on grass and street collected rags as a basic raw material Since there was no electricity in the area those days it had its turbine and generator Financial position of the company was not sound so all these factors forced the mill to shut down The mill remained shut for nearly 11 year Despite of the sporadic efforts by the management the mill could not be restored and was ultimately brought under liquidationThe mill was auctioned in 1936 and purchased by Lala Karam Chand Thapar In 1951 the group of Madhya Pardesh on the recommendation of shroff committee offered in 1988 Himachal Pradesh Boilers and Power plant and TG Turbine was installed The production of electricity was raised to 18mw In 1991 the ABL recovery boilers started functioning and pollution was controlledToday this unit has got 6 paper machines and 1 coating plants amp a sophisticated specialty plant It has also taken first step for environment protection
5
with the installation of electrostatics precipitator for pollution control
INTODUCTION
BALLARPUR INDUSTRIES LIMITED popularly known as BILT is lsquoefficiently managed lsquofinancially soundrsquo and lsquoself sufficient and lsquoself made companyrsquo with paper as its core business and also having interest in chemicals foods and ITBALLARPUR INDUSTRIES LIMITED(BILT) pomoted by LM Thapar is the leader in Indian paper industry with and annual production capacity of 480000 MT spread over in five manufacturing facilities produces ordinary and superior varieties of writing printing and specialty papers etc
BILT which is originally incorporated in 1945 as Ballarpur straw Board Mills has changed its name in march 1946 to Ballarpur paper and straw board mills and again it was changed to the present name in October 1975since then the company has grown to be a leader in paper industry by continuous expansion and modernization of its capacity and plant and strategic acquisition expansion and modernization of its capacity and plant and strategic acquisition In 1969 the company has merged Shree Gopal paper mills with itself and the company which has acquired the sinar mass pulp and paper (India) Ltd (BGPL) which has state of the art 145000TPA paper plant and a market leader in the high end coated art paper and art paper board segment in
6
India is planning to bring the paper unit of BGPL into its fold and consolidating its paper operation under one umbrellaThe company which was one of the most diversified companies in the preliberalization era of industrial licensing with interests in paper chemicals (phosphoric Acid STPP Chlor Alkalies) Vanaspati ampEdible oils and glass has decided to focus on its core competence that is paper and exit form non-core business First major steps on these lines were initiated in the year 1994-1995 with having off glass business therefore the company sold its vananspati and edible oils business in 1996-97 and is 1998 the chemical division of the company with its plant at Karwar karnatka To complement its restructuring and to enable it to emerge as a stronger and more competitive organization the company is implementing a project involving modernization and expansion of capacity at its unit in Shree Gopal Ballarpur and sewa by 105000 TPA is planned over a two ndash year period from 2000-01to2000-03 for Unit Sewa and Shree GopalIn the second phase 42000TPA of capacity is expected to come on stream at Unit Sewa resulting in increasing in capacity by 37 tones from the earlier 125 tones of unbleached pulp per day The company has also completed installation of a 24 meter wide blade coater at Unit Shree Gopal in FY 2001-02BILTenterd into strategic alliance with IIansol of South korea to provide world class blade coated paper to the Indian customer It is the first company in the world to commercially exploit the fractionation of bamboo and has applied for the world patent for this process It has also entered dint o direct retail
7
distribution with the launch of A4 size 100-sheet pack of Royal Executive BoardMrGautam Thapar Chairman of BILT has been associated with Bilt since 1986 when joined the company as shop floor management apprentice ndashpaper mills and was instrumental in turning around BILT in the late 1990s1) Ballarpur Unit Distt Chanderpur Maharashtra2) Shree Gopal Uint Yamunanagar Haryana3) Sewa Unit Orissa4) Unit Ashti in maharastra
From the Beginning in paper BALLARPUR INDUSTRIES LIMITED is now a multifaceted enterprise with interest allied to as well as remarkably varied from paper The operations of the company traverse products divisions as well as international boundaries making it today the core BILT GROUP of the and forming together with subsidiary and associates companies a group in itself with its center of operations at its head office New Delhi
8
LOCATION OF BILT
Unit Shree Gopal is situated in the heart of Yamuna Nagar city The Unit is spread over an area of 3sq Km and also has modern residential colony for its employees with all modern amenities like-hospital school club playground community hall etcThe Unit is situated in the midway to the railway station and the bus stand It has got its own residential colony There is no problem of waste disposal The unit has its own railway line running inside so that transportation of raw material is facilitated BILT is a small town itself with all facilities available
9
UNIT SHREE GOPAL YAMUNA NAGAAR
YAMUNA NAGAAR is 230km away from Delhi amp 90km from chandigarh The city is well connected with chandigarh Delhi and Saharanpur by Rail amp roadUnit Shree Gopal is at Yamunanagar in Haryana which is contributing 22 towards total production of paper by BILT This mill was taken by thaparrsquos in 1937 over years with the process of rebuilding expansion and diversificationThe unit employee 2064 and manufactures the wide variety of paper like writing printing and coated paper The unit has 6 paper and machines with the capacity of producing 225 tones of paper per day The unit also has two paper coating machines with capacity of producing 90tones per day of coated paperIn the recent years market demand for the paper quality is becoming more amp more stringent High speed of printing machine requires paper high strength brightness and uniform quality With the liberalization the competition has become even stiffer In the view of this new pulp mill has been installed with the targeted brightness level of 88 degree ISO
PRODUCT1 Our product range largely includes2 Coated wood free paper3 Business stationery-- Royal Executive Bond and Sunlit
Bond4 Packaging Boards5 Specialty amp fine paper
10
6 Uncoated Hi-bright paper (BILT CLASSIC)7 Copier paper8 Packaging Paper
PLANT CAPACITYAt present this unit is running 6 machines plus specialty coating plant unit Shree Gopal is the most integrated pulp and paper mill with state of art technology- specialty amp coating plantDaily Pulp Production of this plant is 210-220 tonesThis unit is supported by
6 paper machines 1 coating plant 3 finishing house 1 power house 1 Pulp mill
RAW MATERIALUnit Shree Gopal consumes 650 tones of raw material every day This includes around 180 tones of wood 83 tones veneer waste 36 tones of bamboo Wood in the form of popular trees ampveneer waste we are getting from the local farmers and surrounding plywood in the industries Rest the bamboos comes from Eastern UP
MANPOWERTotal manpower of the plant is around 2064 among them 238 are in the management officer grade clerical staff is 140 skilled employees are 1150 semi skilled are 236 amp unskilled are300
MARKETBILT follows the centralized marketing policy with its head office at Gurgaon and 4 Znoal offices at Kolkata Chennai and Mumbai amp Delhi We sell our products through the dealers appointed by the company We are the market leader in the segment of high quality papers (specialty paper) with a market
11
share of around 34 percent Our market growth rate is round 14 percentThere are two recognized trade unions at unit Shree Gopal
Shree Gopal Labour union Shree Gopal kamgar union
PROCESS OF PAPER MAKING
MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES A Grade B Grade
A Grade paper is manufactured from Wood Pulp B Grade paper is manufactured from Local waster paper or
low quality of wood pulp To remove dust amp sand before these Raw Materials are being
Fed into rotary Batch digesters through belt Conveyor Only strong and log fibre is used in making paper washing of
material is dine at wet cleaning plant Then washed material is fed into digestion section (digestor
House) in continuos digestor where caustic soda amp steam are fed in continuos digestor to cook the material
Material is cooked in continuos digestor under controlled condition of steam pressure amp temperature
Then the homogeneously cooked material is fed in refilling plant
There is a different section amp pulp is overflow in different sections
Then pulp is fed in the washer there chemical are washed so that to make the pulp chemical free
Still the pulp color is brown This brown pulp is bleached in bleaching section to make the
pulp plant so that to remove residual chemical Fibre pulps are used to give strength in paper amp these are fed
into stock preparation plant Here colours are also added to make colored paper This ready stuff is now fed in paper machine
12
The stuff is feeded at wire through head box so pulp is formed into sheet
At wire section water in pulp is removing by gravity amp by suction boxes
The formed sheet is then fed into press part the sheet is pressed in between rolls to remove water
Then the paper is rotated in dryers section in dryers section To remover further moisture in webpaper and then fed into
calendar part to get smoothness Finally sheet is rewinded on a iron sheet roll (Rewinder) These paper rolls are fed into finishing amp converting house
where paper sheet is converted into sheet size (At cutter) amp in reels As per market demand
These bundles ampreels properly marked in excise amp dispatch goodwn
Paper manufactured is used for mainly printing copy manufacturing computer stationary photocopy typing book printing cover paper etc
Paper is basically measure in GSM-higher the GSM thicker is the paper
13
QUALITY POLICY
We are the manufactures and supplies of various grades of paper and coated paper and board It will our endeavor to continuously improve the quality and service of our products for better customer satisfactionEvery individual in the unit shall stand committed and focused to this stage objective by adopting total quality management (TQM) metrology aimed at continuous improving our system practices and preference Thus constantly reducing cost through minimizing wastageWe shall be committed to comply with the requirements is international standards on quality management system and continually improve its effectiveness in its true sprite through involvement of employees and training
14
TQM DR N EDWARDS DENINGS 14 POINTS
Create constancy of purpose toward improvement
Adopt the new philosophy Cease dependence on inspection to
achieve quality Minimize total cost Improve constantly Institute training Institute leadership Drive out fear Break down barriers bw department Eliminate slogan target and
exhortation for the workforce 1 Eliminate works standard
2 Eliminate management by objective Right to pride of workmanship Program of education and self-
improvement Put everybody in company to work
15
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
PREFACE
Practical training is an important part of the theoretical studies It is of an immense importance in the field of management It offers the student to explore the valuable treasure of experience and an exposure to real work culture followed by the industries and there by helping the students to bridge gap between the theories explained in the books and their practical implementations
Training plays an important role in future building of an individual so that heshe can better understand the real world in which he has to work in future The theory greatly enhance our knowledge and provide opportunities to blend theoretical with the practical knowledge where trainees get familiar with certain aspects of industries like shop floor management production process and industrial relations I feel proud to get myself trained at Ballarpur Industry Limited (Unit Shree Gopal) Yamuna Nagar Ballarpur Industry Limited is the leading paper manufacturing Company in IndiaI have taken up training in Marketing amp Service Department and have studied and explained the need for Dispatch MANAGMENT as well as its management and financing I availed this
4
opportunity in a very satisfactory manner and have tried to cover each and every aspect that I came across during my training period
HISTORY AND BACKGROUND
Shree Gopal Unit of Ballarpur industries Ltd was originally established by The English companies known as ldquoFoundation Company of Englandrdquo in 1925As the time of its establishment its name was ldquoPunjab pulp and paper millsrdquo and its production capacity was 15-20 tones of paper per day This was based on grass and street collected rags as a basic raw material Since there was no electricity in the area those days it had its turbine and generator Financial position of the company was not sound so all these factors forced the mill to shut down The mill remained shut for nearly 11 year Despite of the sporadic efforts by the management the mill could not be restored and was ultimately brought under liquidationThe mill was auctioned in 1936 and purchased by Lala Karam Chand Thapar In 1951 the group of Madhya Pardesh on the recommendation of shroff committee offered in 1988 Himachal Pradesh Boilers and Power plant and TG Turbine was installed The production of electricity was raised to 18mw In 1991 the ABL recovery boilers started functioning and pollution was controlledToday this unit has got 6 paper machines and 1 coating plants amp a sophisticated specialty plant It has also taken first step for environment protection
5
with the installation of electrostatics precipitator for pollution control
INTODUCTION
BALLARPUR INDUSTRIES LIMITED popularly known as BILT is lsquoefficiently managed lsquofinancially soundrsquo and lsquoself sufficient and lsquoself made companyrsquo with paper as its core business and also having interest in chemicals foods and ITBALLARPUR INDUSTRIES LIMITED(BILT) pomoted by LM Thapar is the leader in Indian paper industry with and annual production capacity of 480000 MT spread over in five manufacturing facilities produces ordinary and superior varieties of writing printing and specialty papers etc
BILT which is originally incorporated in 1945 as Ballarpur straw Board Mills has changed its name in march 1946 to Ballarpur paper and straw board mills and again it was changed to the present name in October 1975since then the company has grown to be a leader in paper industry by continuous expansion and modernization of its capacity and plant and strategic acquisition expansion and modernization of its capacity and plant and strategic acquisition In 1969 the company has merged Shree Gopal paper mills with itself and the company which has acquired the sinar mass pulp and paper (India) Ltd (BGPL) which has state of the art 145000TPA paper plant and a market leader in the high end coated art paper and art paper board segment in
6
India is planning to bring the paper unit of BGPL into its fold and consolidating its paper operation under one umbrellaThe company which was one of the most diversified companies in the preliberalization era of industrial licensing with interests in paper chemicals (phosphoric Acid STPP Chlor Alkalies) Vanaspati ampEdible oils and glass has decided to focus on its core competence that is paper and exit form non-core business First major steps on these lines were initiated in the year 1994-1995 with having off glass business therefore the company sold its vananspati and edible oils business in 1996-97 and is 1998 the chemical division of the company with its plant at Karwar karnatka To complement its restructuring and to enable it to emerge as a stronger and more competitive organization the company is implementing a project involving modernization and expansion of capacity at its unit in Shree Gopal Ballarpur and sewa by 105000 TPA is planned over a two ndash year period from 2000-01to2000-03 for Unit Sewa and Shree GopalIn the second phase 42000TPA of capacity is expected to come on stream at Unit Sewa resulting in increasing in capacity by 37 tones from the earlier 125 tones of unbleached pulp per day The company has also completed installation of a 24 meter wide blade coater at Unit Shree Gopal in FY 2001-02BILTenterd into strategic alliance with IIansol of South korea to provide world class blade coated paper to the Indian customer It is the first company in the world to commercially exploit the fractionation of bamboo and has applied for the world patent for this process It has also entered dint o direct retail
7
distribution with the launch of A4 size 100-sheet pack of Royal Executive BoardMrGautam Thapar Chairman of BILT has been associated with Bilt since 1986 when joined the company as shop floor management apprentice ndashpaper mills and was instrumental in turning around BILT in the late 1990s1) Ballarpur Unit Distt Chanderpur Maharashtra2) Shree Gopal Uint Yamunanagar Haryana3) Sewa Unit Orissa4) Unit Ashti in maharastra
From the Beginning in paper BALLARPUR INDUSTRIES LIMITED is now a multifaceted enterprise with interest allied to as well as remarkably varied from paper The operations of the company traverse products divisions as well as international boundaries making it today the core BILT GROUP of the and forming together with subsidiary and associates companies a group in itself with its center of operations at its head office New Delhi
8
LOCATION OF BILT
Unit Shree Gopal is situated in the heart of Yamuna Nagar city The Unit is spread over an area of 3sq Km and also has modern residential colony for its employees with all modern amenities like-hospital school club playground community hall etcThe Unit is situated in the midway to the railway station and the bus stand It has got its own residential colony There is no problem of waste disposal The unit has its own railway line running inside so that transportation of raw material is facilitated BILT is a small town itself with all facilities available
9
UNIT SHREE GOPAL YAMUNA NAGAAR
YAMUNA NAGAAR is 230km away from Delhi amp 90km from chandigarh The city is well connected with chandigarh Delhi and Saharanpur by Rail amp roadUnit Shree Gopal is at Yamunanagar in Haryana which is contributing 22 towards total production of paper by BILT This mill was taken by thaparrsquos in 1937 over years with the process of rebuilding expansion and diversificationThe unit employee 2064 and manufactures the wide variety of paper like writing printing and coated paper The unit has 6 paper and machines with the capacity of producing 225 tones of paper per day The unit also has two paper coating machines with capacity of producing 90tones per day of coated paperIn the recent years market demand for the paper quality is becoming more amp more stringent High speed of printing machine requires paper high strength brightness and uniform quality With the liberalization the competition has become even stiffer In the view of this new pulp mill has been installed with the targeted brightness level of 88 degree ISO
PRODUCT1 Our product range largely includes2 Coated wood free paper3 Business stationery-- Royal Executive Bond and Sunlit
Bond4 Packaging Boards5 Specialty amp fine paper
10
6 Uncoated Hi-bright paper (BILT CLASSIC)7 Copier paper8 Packaging Paper
PLANT CAPACITYAt present this unit is running 6 machines plus specialty coating plant unit Shree Gopal is the most integrated pulp and paper mill with state of art technology- specialty amp coating plantDaily Pulp Production of this plant is 210-220 tonesThis unit is supported by
6 paper machines 1 coating plant 3 finishing house 1 power house 1 Pulp mill
RAW MATERIALUnit Shree Gopal consumes 650 tones of raw material every day This includes around 180 tones of wood 83 tones veneer waste 36 tones of bamboo Wood in the form of popular trees ampveneer waste we are getting from the local farmers and surrounding plywood in the industries Rest the bamboos comes from Eastern UP
MANPOWERTotal manpower of the plant is around 2064 among them 238 are in the management officer grade clerical staff is 140 skilled employees are 1150 semi skilled are 236 amp unskilled are300
MARKETBILT follows the centralized marketing policy with its head office at Gurgaon and 4 Znoal offices at Kolkata Chennai and Mumbai amp Delhi We sell our products through the dealers appointed by the company We are the market leader in the segment of high quality papers (specialty paper) with a market
11
share of around 34 percent Our market growth rate is round 14 percentThere are two recognized trade unions at unit Shree Gopal
Shree Gopal Labour union Shree Gopal kamgar union
PROCESS OF PAPER MAKING
MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES A Grade B Grade
A Grade paper is manufactured from Wood Pulp B Grade paper is manufactured from Local waster paper or
low quality of wood pulp To remove dust amp sand before these Raw Materials are being
Fed into rotary Batch digesters through belt Conveyor Only strong and log fibre is used in making paper washing of
material is dine at wet cleaning plant Then washed material is fed into digestion section (digestor
House) in continuos digestor where caustic soda amp steam are fed in continuos digestor to cook the material
Material is cooked in continuos digestor under controlled condition of steam pressure amp temperature
Then the homogeneously cooked material is fed in refilling plant
There is a different section amp pulp is overflow in different sections
Then pulp is fed in the washer there chemical are washed so that to make the pulp chemical free
Still the pulp color is brown This brown pulp is bleached in bleaching section to make the
pulp plant so that to remove residual chemical Fibre pulps are used to give strength in paper amp these are fed
into stock preparation plant Here colours are also added to make colored paper This ready stuff is now fed in paper machine
12
The stuff is feeded at wire through head box so pulp is formed into sheet
At wire section water in pulp is removing by gravity amp by suction boxes
The formed sheet is then fed into press part the sheet is pressed in between rolls to remove water
Then the paper is rotated in dryers section in dryers section To remover further moisture in webpaper and then fed into
calendar part to get smoothness Finally sheet is rewinded on a iron sheet roll (Rewinder) These paper rolls are fed into finishing amp converting house
where paper sheet is converted into sheet size (At cutter) amp in reels As per market demand
These bundles ampreels properly marked in excise amp dispatch goodwn
Paper manufactured is used for mainly printing copy manufacturing computer stationary photocopy typing book printing cover paper etc
Paper is basically measure in GSM-higher the GSM thicker is the paper
13
QUALITY POLICY
We are the manufactures and supplies of various grades of paper and coated paper and board It will our endeavor to continuously improve the quality and service of our products for better customer satisfactionEvery individual in the unit shall stand committed and focused to this stage objective by adopting total quality management (TQM) metrology aimed at continuous improving our system practices and preference Thus constantly reducing cost through minimizing wastageWe shall be committed to comply with the requirements is international standards on quality management system and continually improve its effectiveness in its true sprite through involvement of employees and training
14
TQM DR N EDWARDS DENINGS 14 POINTS
Create constancy of purpose toward improvement
Adopt the new philosophy Cease dependence on inspection to
achieve quality Minimize total cost Improve constantly Institute training Institute leadership Drive out fear Break down barriers bw department Eliminate slogan target and
exhortation for the workforce 1 Eliminate works standard
2 Eliminate management by objective Right to pride of workmanship Program of education and self-
improvement Put everybody in company to work
15
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
opportunity in a very satisfactory manner and have tried to cover each and every aspect that I came across during my training period
HISTORY AND BACKGROUND
Shree Gopal Unit of Ballarpur industries Ltd was originally established by The English companies known as ldquoFoundation Company of Englandrdquo in 1925As the time of its establishment its name was ldquoPunjab pulp and paper millsrdquo and its production capacity was 15-20 tones of paper per day This was based on grass and street collected rags as a basic raw material Since there was no electricity in the area those days it had its turbine and generator Financial position of the company was not sound so all these factors forced the mill to shut down The mill remained shut for nearly 11 year Despite of the sporadic efforts by the management the mill could not be restored and was ultimately brought under liquidationThe mill was auctioned in 1936 and purchased by Lala Karam Chand Thapar In 1951 the group of Madhya Pardesh on the recommendation of shroff committee offered in 1988 Himachal Pradesh Boilers and Power plant and TG Turbine was installed The production of electricity was raised to 18mw In 1991 the ABL recovery boilers started functioning and pollution was controlledToday this unit has got 6 paper machines and 1 coating plants amp a sophisticated specialty plant It has also taken first step for environment protection
5
with the installation of electrostatics precipitator for pollution control
INTODUCTION
BALLARPUR INDUSTRIES LIMITED popularly known as BILT is lsquoefficiently managed lsquofinancially soundrsquo and lsquoself sufficient and lsquoself made companyrsquo with paper as its core business and also having interest in chemicals foods and ITBALLARPUR INDUSTRIES LIMITED(BILT) pomoted by LM Thapar is the leader in Indian paper industry with and annual production capacity of 480000 MT spread over in five manufacturing facilities produces ordinary and superior varieties of writing printing and specialty papers etc
BILT which is originally incorporated in 1945 as Ballarpur straw Board Mills has changed its name in march 1946 to Ballarpur paper and straw board mills and again it was changed to the present name in October 1975since then the company has grown to be a leader in paper industry by continuous expansion and modernization of its capacity and plant and strategic acquisition expansion and modernization of its capacity and plant and strategic acquisition In 1969 the company has merged Shree Gopal paper mills with itself and the company which has acquired the sinar mass pulp and paper (India) Ltd (BGPL) which has state of the art 145000TPA paper plant and a market leader in the high end coated art paper and art paper board segment in
6
India is planning to bring the paper unit of BGPL into its fold and consolidating its paper operation under one umbrellaThe company which was one of the most diversified companies in the preliberalization era of industrial licensing with interests in paper chemicals (phosphoric Acid STPP Chlor Alkalies) Vanaspati ampEdible oils and glass has decided to focus on its core competence that is paper and exit form non-core business First major steps on these lines were initiated in the year 1994-1995 with having off glass business therefore the company sold its vananspati and edible oils business in 1996-97 and is 1998 the chemical division of the company with its plant at Karwar karnatka To complement its restructuring and to enable it to emerge as a stronger and more competitive organization the company is implementing a project involving modernization and expansion of capacity at its unit in Shree Gopal Ballarpur and sewa by 105000 TPA is planned over a two ndash year period from 2000-01to2000-03 for Unit Sewa and Shree GopalIn the second phase 42000TPA of capacity is expected to come on stream at Unit Sewa resulting in increasing in capacity by 37 tones from the earlier 125 tones of unbleached pulp per day The company has also completed installation of a 24 meter wide blade coater at Unit Shree Gopal in FY 2001-02BILTenterd into strategic alliance with IIansol of South korea to provide world class blade coated paper to the Indian customer It is the first company in the world to commercially exploit the fractionation of bamboo and has applied for the world patent for this process It has also entered dint o direct retail
7
distribution with the launch of A4 size 100-sheet pack of Royal Executive BoardMrGautam Thapar Chairman of BILT has been associated with Bilt since 1986 when joined the company as shop floor management apprentice ndashpaper mills and was instrumental in turning around BILT in the late 1990s1) Ballarpur Unit Distt Chanderpur Maharashtra2) Shree Gopal Uint Yamunanagar Haryana3) Sewa Unit Orissa4) Unit Ashti in maharastra
From the Beginning in paper BALLARPUR INDUSTRIES LIMITED is now a multifaceted enterprise with interest allied to as well as remarkably varied from paper The operations of the company traverse products divisions as well as international boundaries making it today the core BILT GROUP of the and forming together with subsidiary and associates companies a group in itself with its center of operations at its head office New Delhi
8
LOCATION OF BILT
Unit Shree Gopal is situated in the heart of Yamuna Nagar city The Unit is spread over an area of 3sq Km and also has modern residential colony for its employees with all modern amenities like-hospital school club playground community hall etcThe Unit is situated in the midway to the railway station and the bus stand It has got its own residential colony There is no problem of waste disposal The unit has its own railway line running inside so that transportation of raw material is facilitated BILT is a small town itself with all facilities available
9
UNIT SHREE GOPAL YAMUNA NAGAAR
YAMUNA NAGAAR is 230km away from Delhi amp 90km from chandigarh The city is well connected with chandigarh Delhi and Saharanpur by Rail amp roadUnit Shree Gopal is at Yamunanagar in Haryana which is contributing 22 towards total production of paper by BILT This mill was taken by thaparrsquos in 1937 over years with the process of rebuilding expansion and diversificationThe unit employee 2064 and manufactures the wide variety of paper like writing printing and coated paper The unit has 6 paper and machines with the capacity of producing 225 tones of paper per day The unit also has two paper coating machines with capacity of producing 90tones per day of coated paperIn the recent years market demand for the paper quality is becoming more amp more stringent High speed of printing machine requires paper high strength brightness and uniform quality With the liberalization the competition has become even stiffer In the view of this new pulp mill has been installed with the targeted brightness level of 88 degree ISO
PRODUCT1 Our product range largely includes2 Coated wood free paper3 Business stationery-- Royal Executive Bond and Sunlit
Bond4 Packaging Boards5 Specialty amp fine paper
10
6 Uncoated Hi-bright paper (BILT CLASSIC)7 Copier paper8 Packaging Paper
PLANT CAPACITYAt present this unit is running 6 machines plus specialty coating plant unit Shree Gopal is the most integrated pulp and paper mill with state of art technology- specialty amp coating plantDaily Pulp Production of this plant is 210-220 tonesThis unit is supported by
6 paper machines 1 coating plant 3 finishing house 1 power house 1 Pulp mill
RAW MATERIALUnit Shree Gopal consumes 650 tones of raw material every day This includes around 180 tones of wood 83 tones veneer waste 36 tones of bamboo Wood in the form of popular trees ampveneer waste we are getting from the local farmers and surrounding plywood in the industries Rest the bamboos comes from Eastern UP
MANPOWERTotal manpower of the plant is around 2064 among them 238 are in the management officer grade clerical staff is 140 skilled employees are 1150 semi skilled are 236 amp unskilled are300
MARKETBILT follows the centralized marketing policy with its head office at Gurgaon and 4 Znoal offices at Kolkata Chennai and Mumbai amp Delhi We sell our products through the dealers appointed by the company We are the market leader in the segment of high quality papers (specialty paper) with a market
11
share of around 34 percent Our market growth rate is round 14 percentThere are two recognized trade unions at unit Shree Gopal
Shree Gopal Labour union Shree Gopal kamgar union
PROCESS OF PAPER MAKING
MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES A Grade B Grade
A Grade paper is manufactured from Wood Pulp B Grade paper is manufactured from Local waster paper or
low quality of wood pulp To remove dust amp sand before these Raw Materials are being
Fed into rotary Batch digesters through belt Conveyor Only strong and log fibre is used in making paper washing of
material is dine at wet cleaning plant Then washed material is fed into digestion section (digestor
House) in continuos digestor where caustic soda amp steam are fed in continuos digestor to cook the material
Material is cooked in continuos digestor under controlled condition of steam pressure amp temperature
Then the homogeneously cooked material is fed in refilling plant
There is a different section amp pulp is overflow in different sections
Then pulp is fed in the washer there chemical are washed so that to make the pulp chemical free
Still the pulp color is brown This brown pulp is bleached in bleaching section to make the
pulp plant so that to remove residual chemical Fibre pulps are used to give strength in paper amp these are fed
into stock preparation plant Here colours are also added to make colored paper This ready stuff is now fed in paper machine
12
The stuff is feeded at wire through head box so pulp is formed into sheet
At wire section water in pulp is removing by gravity amp by suction boxes
The formed sheet is then fed into press part the sheet is pressed in between rolls to remove water
Then the paper is rotated in dryers section in dryers section To remover further moisture in webpaper and then fed into
calendar part to get smoothness Finally sheet is rewinded on a iron sheet roll (Rewinder) These paper rolls are fed into finishing amp converting house
where paper sheet is converted into sheet size (At cutter) amp in reels As per market demand
These bundles ampreels properly marked in excise amp dispatch goodwn
Paper manufactured is used for mainly printing copy manufacturing computer stationary photocopy typing book printing cover paper etc
Paper is basically measure in GSM-higher the GSM thicker is the paper
13
QUALITY POLICY
We are the manufactures and supplies of various grades of paper and coated paper and board It will our endeavor to continuously improve the quality and service of our products for better customer satisfactionEvery individual in the unit shall stand committed and focused to this stage objective by adopting total quality management (TQM) metrology aimed at continuous improving our system practices and preference Thus constantly reducing cost through minimizing wastageWe shall be committed to comply with the requirements is international standards on quality management system and continually improve its effectiveness in its true sprite through involvement of employees and training
14
TQM DR N EDWARDS DENINGS 14 POINTS
Create constancy of purpose toward improvement
Adopt the new philosophy Cease dependence on inspection to
achieve quality Minimize total cost Improve constantly Institute training Institute leadership Drive out fear Break down barriers bw department Eliminate slogan target and
exhortation for the workforce 1 Eliminate works standard
2 Eliminate management by objective Right to pride of workmanship Program of education and self-
improvement Put everybody in company to work
15
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
with the installation of electrostatics precipitator for pollution control
INTODUCTION
BALLARPUR INDUSTRIES LIMITED popularly known as BILT is lsquoefficiently managed lsquofinancially soundrsquo and lsquoself sufficient and lsquoself made companyrsquo with paper as its core business and also having interest in chemicals foods and ITBALLARPUR INDUSTRIES LIMITED(BILT) pomoted by LM Thapar is the leader in Indian paper industry with and annual production capacity of 480000 MT spread over in five manufacturing facilities produces ordinary and superior varieties of writing printing and specialty papers etc
BILT which is originally incorporated in 1945 as Ballarpur straw Board Mills has changed its name in march 1946 to Ballarpur paper and straw board mills and again it was changed to the present name in October 1975since then the company has grown to be a leader in paper industry by continuous expansion and modernization of its capacity and plant and strategic acquisition expansion and modernization of its capacity and plant and strategic acquisition In 1969 the company has merged Shree Gopal paper mills with itself and the company which has acquired the sinar mass pulp and paper (India) Ltd (BGPL) which has state of the art 145000TPA paper plant and a market leader in the high end coated art paper and art paper board segment in
6
India is planning to bring the paper unit of BGPL into its fold and consolidating its paper operation under one umbrellaThe company which was one of the most diversified companies in the preliberalization era of industrial licensing with interests in paper chemicals (phosphoric Acid STPP Chlor Alkalies) Vanaspati ampEdible oils and glass has decided to focus on its core competence that is paper and exit form non-core business First major steps on these lines were initiated in the year 1994-1995 with having off glass business therefore the company sold its vananspati and edible oils business in 1996-97 and is 1998 the chemical division of the company with its plant at Karwar karnatka To complement its restructuring and to enable it to emerge as a stronger and more competitive organization the company is implementing a project involving modernization and expansion of capacity at its unit in Shree Gopal Ballarpur and sewa by 105000 TPA is planned over a two ndash year period from 2000-01to2000-03 for Unit Sewa and Shree GopalIn the second phase 42000TPA of capacity is expected to come on stream at Unit Sewa resulting in increasing in capacity by 37 tones from the earlier 125 tones of unbleached pulp per day The company has also completed installation of a 24 meter wide blade coater at Unit Shree Gopal in FY 2001-02BILTenterd into strategic alliance with IIansol of South korea to provide world class blade coated paper to the Indian customer It is the first company in the world to commercially exploit the fractionation of bamboo and has applied for the world patent for this process It has also entered dint o direct retail
7
distribution with the launch of A4 size 100-sheet pack of Royal Executive BoardMrGautam Thapar Chairman of BILT has been associated with Bilt since 1986 when joined the company as shop floor management apprentice ndashpaper mills and was instrumental in turning around BILT in the late 1990s1) Ballarpur Unit Distt Chanderpur Maharashtra2) Shree Gopal Uint Yamunanagar Haryana3) Sewa Unit Orissa4) Unit Ashti in maharastra
From the Beginning in paper BALLARPUR INDUSTRIES LIMITED is now a multifaceted enterprise with interest allied to as well as remarkably varied from paper The operations of the company traverse products divisions as well as international boundaries making it today the core BILT GROUP of the and forming together with subsidiary and associates companies a group in itself with its center of operations at its head office New Delhi
8
LOCATION OF BILT
Unit Shree Gopal is situated in the heart of Yamuna Nagar city The Unit is spread over an area of 3sq Km and also has modern residential colony for its employees with all modern amenities like-hospital school club playground community hall etcThe Unit is situated in the midway to the railway station and the bus stand It has got its own residential colony There is no problem of waste disposal The unit has its own railway line running inside so that transportation of raw material is facilitated BILT is a small town itself with all facilities available
9
UNIT SHREE GOPAL YAMUNA NAGAAR
YAMUNA NAGAAR is 230km away from Delhi amp 90km from chandigarh The city is well connected with chandigarh Delhi and Saharanpur by Rail amp roadUnit Shree Gopal is at Yamunanagar in Haryana which is contributing 22 towards total production of paper by BILT This mill was taken by thaparrsquos in 1937 over years with the process of rebuilding expansion and diversificationThe unit employee 2064 and manufactures the wide variety of paper like writing printing and coated paper The unit has 6 paper and machines with the capacity of producing 225 tones of paper per day The unit also has two paper coating machines with capacity of producing 90tones per day of coated paperIn the recent years market demand for the paper quality is becoming more amp more stringent High speed of printing machine requires paper high strength brightness and uniform quality With the liberalization the competition has become even stiffer In the view of this new pulp mill has been installed with the targeted brightness level of 88 degree ISO
PRODUCT1 Our product range largely includes2 Coated wood free paper3 Business stationery-- Royal Executive Bond and Sunlit
Bond4 Packaging Boards5 Specialty amp fine paper
10
6 Uncoated Hi-bright paper (BILT CLASSIC)7 Copier paper8 Packaging Paper
PLANT CAPACITYAt present this unit is running 6 machines plus specialty coating plant unit Shree Gopal is the most integrated pulp and paper mill with state of art technology- specialty amp coating plantDaily Pulp Production of this plant is 210-220 tonesThis unit is supported by
6 paper machines 1 coating plant 3 finishing house 1 power house 1 Pulp mill
RAW MATERIALUnit Shree Gopal consumes 650 tones of raw material every day This includes around 180 tones of wood 83 tones veneer waste 36 tones of bamboo Wood in the form of popular trees ampveneer waste we are getting from the local farmers and surrounding plywood in the industries Rest the bamboos comes from Eastern UP
MANPOWERTotal manpower of the plant is around 2064 among them 238 are in the management officer grade clerical staff is 140 skilled employees are 1150 semi skilled are 236 amp unskilled are300
MARKETBILT follows the centralized marketing policy with its head office at Gurgaon and 4 Znoal offices at Kolkata Chennai and Mumbai amp Delhi We sell our products through the dealers appointed by the company We are the market leader in the segment of high quality papers (specialty paper) with a market
11
share of around 34 percent Our market growth rate is round 14 percentThere are two recognized trade unions at unit Shree Gopal
Shree Gopal Labour union Shree Gopal kamgar union
PROCESS OF PAPER MAKING
MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES A Grade B Grade
A Grade paper is manufactured from Wood Pulp B Grade paper is manufactured from Local waster paper or
low quality of wood pulp To remove dust amp sand before these Raw Materials are being
Fed into rotary Batch digesters through belt Conveyor Only strong and log fibre is used in making paper washing of
material is dine at wet cleaning plant Then washed material is fed into digestion section (digestor
House) in continuos digestor where caustic soda amp steam are fed in continuos digestor to cook the material
Material is cooked in continuos digestor under controlled condition of steam pressure amp temperature
Then the homogeneously cooked material is fed in refilling plant
There is a different section amp pulp is overflow in different sections
Then pulp is fed in the washer there chemical are washed so that to make the pulp chemical free
Still the pulp color is brown This brown pulp is bleached in bleaching section to make the
pulp plant so that to remove residual chemical Fibre pulps are used to give strength in paper amp these are fed
into stock preparation plant Here colours are also added to make colored paper This ready stuff is now fed in paper machine
12
The stuff is feeded at wire through head box so pulp is formed into sheet
At wire section water in pulp is removing by gravity amp by suction boxes
The formed sheet is then fed into press part the sheet is pressed in between rolls to remove water
Then the paper is rotated in dryers section in dryers section To remover further moisture in webpaper and then fed into
calendar part to get smoothness Finally sheet is rewinded on a iron sheet roll (Rewinder) These paper rolls are fed into finishing amp converting house
where paper sheet is converted into sheet size (At cutter) amp in reels As per market demand
These bundles ampreels properly marked in excise amp dispatch goodwn
Paper manufactured is used for mainly printing copy manufacturing computer stationary photocopy typing book printing cover paper etc
Paper is basically measure in GSM-higher the GSM thicker is the paper
13
QUALITY POLICY
We are the manufactures and supplies of various grades of paper and coated paper and board It will our endeavor to continuously improve the quality and service of our products for better customer satisfactionEvery individual in the unit shall stand committed and focused to this stage objective by adopting total quality management (TQM) metrology aimed at continuous improving our system practices and preference Thus constantly reducing cost through minimizing wastageWe shall be committed to comply with the requirements is international standards on quality management system and continually improve its effectiveness in its true sprite through involvement of employees and training
14
TQM DR N EDWARDS DENINGS 14 POINTS
Create constancy of purpose toward improvement
Adopt the new philosophy Cease dependence on inspection to
achieve quality Minimize total cost Improve constantly Institute training Institute leadership Drive out fear Break down barriers bw department Eliminate slogan target and
exhortation for the workforce 1 Eliminate works standard
2 Eliminate management by objective Right to pride of workmanship Program of education and self-
improvement Put everybody in company to work
15
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
India is planning to bring the paper unit of BGPL into its fold and consolidating its paper operation under one umbrellaThe company which was one of the most diversified companies in the preliberalization era of industrial licensing with interests in paper chemicals (phosphoric Acid STPP Chlor Alkalies) Vanaspati ampEdible oils and glass has decided to focus on its core competence that is paper and exit form non-core business First major steps on these lines were initiated in the year 1994-1995 with having off glass business therefore the company sold its vananspati and edible oils business in 1996-97 and is 1998 the chemical division of the company with its plant at Karwar karnatka To complement its restructuring and to enable it to emerge as a stronger and more competitive organization the company is implementing a project involving modernization and expansion of capacity at its unit in Shree Gopal Ballarpur and sewa by 105000 TPA is planned over a two ndash year period from 2000-01to2000-03 for Unit Sewa and Shree GopalIn the second phase 42000TPA of capacity is expected to come on stream at Unit Sewa resulting in increasing in capacity by 37 tones from the earlier 125 tones of unbleached pulp per day The company has also completed installation of a 24 meter wide blade coater at Unit Shree Gopal in FY 2001-02BILTenterd into strategic alliance with IIansol of South korea to provide world class blade coated paper to the Indian customer It is the first company in the world to commercially exploit the fractionation of bamboo and has applied for the world patent for this process It has also entered dint o direct retail
7
distribution with the launch of A4 size 100-sheet pack of Royal Executive BoardMrGautam Thapar Chairman of BILT has been associated with Bilt since 1986 when joined the company as shop floor management apprentice ndashpaper mills and was instrumental in turning around BILT in the late 1990s1) Ballarpur Unit Distt Chanderpur Maharashtra2) Shree Gopal Uint Yamunanagar Haryana3) Sewa Unit Orissa4) Unit Ashti in maharastra
From the Beginning in paper BALLARPUR INDUSTRIES LIMITED is now a multifaceted enterprise with interest allied to as well as remarkably varied from paper The operations of the company traverse products divisions as well as international boundaries making it today the core BILT GROUP of the and forming together with subsidiary and associates companies a group in itself with its center of operations at its head office New Delhi
8
LOCATION OF BILT
Unit Shree Gopal is situated in the heart of Yamuna Nagar city The Unit is spread over an area of 3sq Km and also has modern residential colony for its employees with all modern amenities like-hospital school club playground community hall etcThe Unit is situated in the midway to the railway station and the bus stand It has got its own residential colony There is no problem of waste disposal The unit has its own railway line running inside so that transportation of raw material is facilitated BILT is a small town itself with all facilities available
9
UNIT SHREE GOPAL YAMUNA NAGAAR
YAMUNA NAGAAR is 230km away from Delhi amp 90km from chandigarh The city is well connected with chandigarh Delhi and Saharanpur by Rail amp roadUnit Shree Gopal is at Yamunanagar in Haryana which is contributing 22 towards total production of paper by BILT This mill was taken by thaparrsquos in 1937 over years with the process of rebuilding expansion and diversificationThe unit employee 2064 and manufactures the wide variety of paper like writing printing and coated paper The unit has 6 paper and machines with the capacity of producing 225 tones of paper per day The unit also has two paper coating machines with capacity of producing 90tones per day of coated paperIn the recent years market demand for the paper quality is becoming more amp more stringent High speed of printing machine requires paper high strength brightness and uniform quality With the liberalization the competition has become even stiffer In the view of this new pulp mill has been installed with the targeted brightness level of 88 degree ISO
PRODUCT1 Our product range largely includes2 Coated wood free paper3 Business stationery-- Royal Executive Bond and Sunlit
Bond4 Packaging Boards5 Specialty amp fine paper
10
6 Uncoated Hi-bright paper (BILT CLASSIC)7 Copier paper8 Packaging Paper
PLANT CAPACITYAt present this unit is running 6 machines plus specialty coating plant unit Shree Gopal is the most integrated pulp and paper mill with state of art technology- specialty amp coating plantDaily Pulp Production of this plant is 210-220 tonesThis unit is supported by
6 paper machines 1 coating plant 3 finishing house 1 power house 1 Pulp mill
RAW MATERIALUnit Shree Gopal consumes 650 tones of raw material every day This includes around 180 tones of wood 83 tones veneer waste 36 tones of bamboo Wood in the form of popular trees ampveneer waste we are getting from the local farmers and surrounding plywood in the industries Rest the bamboos comes from Eastern UP
MANPOWERTotal manpower of the plant is around 2064 among them 238 are in the management officer grade clerical staff is 140 skilled employees are 1150 semi skilled are 236 amp unskilled are300
MARKETBILT follows the centralized marketing policy with its head office at Gurgaon and 4 Znoal offices at Kolkata Chennai and Mumbai amp Delhi We sell our products through the dealers appointed by the company We are the market leader in the segment of high quality papers (specialty paper) with a market
11
share of around 34 percent Our market growth rate is round 14 percentThere are two recognized trade unions at unit Shree Gopal
Shree Gopal Labour union Shree Gopal kamgar union
PROCESS OF PAPER MAKING
MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES A Grade B Grade
A Grade paper is manufactured from Wood Pulp B Grade paper is manufactured from Local waster paper or
low quality of wood pulp To remove dust amp sand before these Raw Materials are being
Fed into rotary Batch digesters through belt Conveyor Only strong and log fibre is used in making paper washing of
material is dine at wet cleaning plant Then washed material is fed into digestion section (digestor
House) in continuos digestor where caustic soda amp steam are fed in continuos digestor to cook the material
Material is cooked in continuos digestor under controlled condition of steam pressure amp temperature
Then the homogeneously cooked material is fed in refilling plant
There is a different section amp pulp is overflow in different sections
Then pulp is fed in the washer there chemical are washed so that to make the pulp chemical free
Still the pulp color is brown This brown pulp is bleached in bleaching section to make the
pulp plant so that to remove residual chemical Fibre pulps are used to give strength in paper amp these are fed
into stock preparation plant Here colours are also added to make colored paper This ready stuff is now fed in paper machine
12
The stuff is feeded at wire through head box so pulp is formed into sheet
At wire section water in pulp is removing by gravity amp by suction boxes
The formed sheet is then fed into press part the sheet is pressed in between rolls to remove water
Then the paper is rotated in dryers section in dryers section To remover further moisture in webpaper and then fed into
calendar part to get smoothness Finally sheet is rewinded on a iron sheet roll (Rewinder) These paper rolls are fed into finishing amp converting house
where paper sheet is converted into sheet size (At cutter) amp in reels As per market demand
These bundles ampreels properly marked in excise amp dispatch goodwn
Paper manufactured is used for mainly printing copy manufacturing computer stationary photocopy typing book printing cover paper etc
Paper is basically measure in GSM-higher the GSM thicker is the paper
13
QUALITY POLICY
We are the manufactures and supplies of various grades of paper and coated paper and board It will our endeavor to continuously improve the quality and service of our products for better customer satisfactionEvery individual in the unit shall stand committed and focused to this stage objective by adopting total quality management (TQM) metrology aimed at continuous improving our system practices and preference Thus constantly reducing cost through minimizing wastageWe shall be committed to comply with the requirements is international standards on quality management system and continually improve its effectiveness in its true sprite through involvement of employees and training
14
TQM DR N EDWARDS DENINGS 14 POINTS
Create constancy of purpose toward improvement
Adopt the new philosophy Cease dependence on inspection to
achieve quality Minimize total cost Improve constantly Institute training Institute leadership Drive out fear Break down barriers bw department Eliminate slogan target and
exhortation for the workforce 1 Eliminate works standard
2 Eliminate management by objective Right to pride of workmanship Program of education and self-
improvement Put everybody in company to work
15
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
distribution with the launch of A4 size 100-sheet pack of Royal Executive BoardMrGautam Thapar Chairman of BILT has been associated with Bilt since 1986 when joined the company as shop floor management apprentice ndashpaper mills and was instrumental in turning around BILT in the late 1990s1) Ballarpur Unit Distt Chanderpur Maharashtra2) Shree Gopal Uint Yamunanagar Haryana3) Sewa Unit Orissa4) Unit Ashti in maharastra
From the Beginning in paper BALLARPUR INDUSTRIES LIMITED is now a multifaceted enterprise with interest allied to as well as remarkably varied from paper The operations of the company traverse products divisions as well as international boundaries making it today the core BILT GROUP of the and forming together with subsidiary and associates companies a group in itself with its center of operations at its head office New Delhi
8
LOCATION OF BILT
Unit Shree Gopal is situated in the heart of Yamuna Nagar city The Unit is spread over an area of 3sq Km and also has modern residential colony for its employees with all modern amenities like-hospital school club playground community hall etcThe Unit is situated in the midway to the railway station and the bus stand It has got its own residential colony There is no problem of waste disposal The unit has its own railway line running inside so that transportation of raw material is facilitated BILT is a small town itself with all facilities available
9
UNIT SHREE GOPAL YAMUNA NAGAAR
YAMUNA NAGAAR is 230km away from Delhi amp 90km from chandigarh The city is well connected with chandigarh Delhi and Saharanpur by Rail amp roadUnit Shree Gopal is at Yamunanagar in Haryana which is contributing 22 towards total production of paper by BILT This mill was taken by thaparrsquos in 1937 over years with the process of rebuilding expansion and diversificationThe unit employee 2064 and manufactures the wide variety of paper like writing printing and coated paper The unit has 6 paper and machines with the capacity of producing 225 tones of paper per day The unit also has two paper coating machines with capacity of producing 90tones per day of coated paperIn the recent years market demand for the paper quality is becoming more amp more stringent High speed of printing machine requires paper high strength brightness and uniform quality With the liberalization the competition has become even stiffer In the view of this new pulp mill has been installed with the targeted brightness level of 88 degree ISO
PRODUCT1 Our product range largely includes2 Coated wood free paper3 Business stationery-- Royal Executive Bond and Sunlit
Bond4 Packaging Boards5 Specialty amp fine paper
10
6 Uncoated Hi-bright paper (BILT CLASSIC)7 Copier paper8 Packaging Paper
PLANT CAPACITYAt present this unit is running 6 machines plus specialty coating plant unit Shree Gopal is the most integrated pulp and paper mill with state of art technology- specialty amp coating plantDaily Pulp Production of this plant is 210-220 tonesThis unit is supported by
6 paper machines 1 coating plant 3 finishing house 1 power house 1 Pulp mill
RAW MATERIALUnit Shree Gopal consumes 650 tones of raw material every day This includes around 180 tones of wood 83 tones veneer waste 36 tones of bamboo Wood in the form of popular trees ampveneer waste we are getting from the local farmers and surrounding plywood in the industries Rest the bamboos comes from Eastern UP
MANPOWERTotal manpower of the plant is around 2064 among them 238 are in the management officer grade clerical staff is 140 skilled employees are 1150 semi skilled are 236 amp unskilled are300
MARKETBILT follows the centralized marketing policy with its head office at Gurgaon and 4 Znoal offices at Kolkata Chennai and Mumbai amp Delhi We sell our products through the dealers appointed by the company We are the market leader in the segment of high quality papers (specialty paper) with a market
11
share of around 34 percent Our market growth rate is round 14 percentThere are two recognized trade unions at unit Shree Gopal
Shree Gopal Labour union Shree Gopal kamgar union
PROCESS OF PAPER MAKING
MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES A Grade B Grade
A Grade paper is manufactured from Wood Pulp B Grade paper is manufactured from Local waster paper or
low quality of wood pulp To remove dust amp sand before these Raw Materials are being
Fed into rotary Batch digesters through belt Conveyor Only strong and log fibre is used in making paper washing of
material is dine at wet cleaning plant Then washed material is fed into digestion section (digestor
House) in continuos digestor where caustic soda amp steam are fed in continuos digestor to cook the material
Material is cooked in continuos digestor under controlled condition of steam pressure amp temperature
Then the homogeneously cooked material is fed in refilling plant
There is a different section amp pulp is overflow in different sections
Then pulp is fed in the washer there chemical are washed so that to make the pulp chemical free
Still the pulp color is brown This brown pulp is bleached in bleaching section to make the
pulp plant so that to remove residual chemical Fibre pulps are used to give strength in paper amp these are fed
into stock preparation plant Here colours are also added to make colored paper This ready stuff is now fed in paper machine
12
The stuff is feeded at wire through head box so pulp is formed into sheet
At wire section water in pulp is removing by gravity amp by suction boxes
The formed sheet is then fed into press part the sheet is pressed in between rolls to remove water
Then the paper is rotated in dryers section in dryers section To remover further moisture in webpaper and then fed into
calendar part to get smoothness Finally sheet is rewinded on a iron sheet roll (Rewinder) These paper rolls are fed into finishing amp converting house
where paper sheet is converted into sheet size (At cutter) amp in reels As per market demand
These bundles ampreels properly marked in excise amp dispatch goodwn
Paper manufactured is used for mainly printing copy manufacturing computer stationary photocopy typing book printing cover paper etc
Paper is basically measure in GSM-higher the GSM thicker is the paper
13
QUALITY POLICY
We are the manufactures and supplies of various grades of paper and coated paper and board It will our endeavor to continuously improve the quality and service of our products for better customer satisfactionEvery individual in the unit shall stand committed and focused to this stage objective by adopting total quality management (TQM) metrology aimed at continuous improving our system practices and preference Thus constantly reducing cost through minimizing wastageWe shall be committed to comply with the requirements is international standards on quality management system and continually improve its effectiveness in its true sprite through involvement of employees and training
14
TQM DR N EDWARDS DENINGS 14 POINTS
Create constancy of purpose toward improvement
Adopt the new philosophy Cease dependence on inspection to
achieve quality Minimize total cost Improve constantly Institute training Institute leadership Drive out fear Break down barriers bw department Eliminate slogan target and
exhortation for the workforce 1 Eliminate works standard
2 Eliminate management by objective Right to pride of workmanship Program of education and self-
improvement Put everybody in company to work
15
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
LOCATION OF BILT
Unit Shree Gopal is situated in the heart of Yamuna Nagar city The Unit is spread over an area of 3sq Km and also has modern residential colony for its employees with all modern amenities like-hospital school club playground community hall etcThe Unit is situated in the midway to the railway station and the bus stand It has got its own residential colony There is no problem of waste disposal The unit has its own railway line running inside so that transportation of raw material is facilitated BILT is a small town itself with all facilities available
9
UNIT SHREE GOPAL YAMUNA NAGAAR
YAMUNA NAGAAR is 230km away from Delhi amp 90km from chandigarh The city is well connected with chandigarh Delhi and Saharanpur by Rail amp roadUnit Shree Gopal is at Yamunanagar in Haryana which is contributing 22 towards total production of paper by BILT This mill was taken by thaparrsquos in 1937 over years with the process of rebuilding expansion and diversificationThe unit employee 2064 and manufactures the wide variety of paper like writing printing and coated paper The unit has 6 paper and machines with the capacity of producing 225 tones of paper per day The unit also has two paper coating machines with capacity of producing 90tones per day of coated paperIn the recent years market demand for the paper quality is becoming more amp more stringent High speed of printing machine requires paper high strength brightness and uniform quality With the liberalization the competition has become even stiffer In the view of this new pulp mill has been installed with the targeted brightness level of 88 degree ISO
PRODUCT1 Our product range largely includes2 Coated wood free paper3 Business stationery-- Royal Executive Bond and Sunlit
Bond4 Packaging Boards5 Specialty amp fine paper
10
6 Uncoated Hi-bright paper (BILT CLASSIC)7 Copier paper8 Packaging Paper
PLANT CAPACITYAt present this unit is running 6 machines plus specialty coating plant unit Shree Gopal is the most integrated pulp and paper mill with state of art technology- specialty amp coating plantDaily Pulp Production of this plant is 210-220 tonesThis unit is supported by
6 paper machines 1 coating plant 3 finishing house 1 power house 1 Pulp mill
RAW MATERIALUnit Shree Gopal consumes 650 tones of raw material every day This includes around 180 tones of wood 83 tones veneer waste 36 tones of bamboo Wood in the form of popular trees ampveneer waste we are getting from the local farmers and surrounding plywood in the industries Rest the bamboos comes from Eastern UP
MANPOWERTotal manpower of the plant is around 2064 among them 238 are in the management officer grade clerical staff is 140 skilled employees are 1150 semi skilled are 236 amp unskilled are300
MARKETBILT follows the centralized marketing policy with its head office at Gurgaon and 4 Znoal offices at Kolkata Chennai and Mumbai amp Delhi We sell our products through the dealers appointed by the company We are the market leader in the segment of high quality papers (specialty paper) with a market
11
share of around 34 percent Our market growth rate is round 14 percentThere are two recognized trade unions at unit Shree Gopal
Shree Gopal Labour union Shree Gopal kamgar union
PROCESS OF PAPER MAKING
MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES A Grade B Grade
A Grade paper is manufactured from Wood Pulp B Grade paper is manufactured from Local waster paper or
low quality of wood pulp To remove dust amp sand before these Raw Materials are being
Fed into rotary Batch digesters through belt Conveyor Only strong and log fibre is used in making paper washing of
material is dine at wet cleaning plant Then washed material is fed into digestion section (digestor
House) in continuos digestor where caustic soda amp steam are fed in continuos digestor to cook the material
Material is cooked in continuos digestor under controlled condition of steam pressure amp temperature
Then the homogeneously cooked material is fed in refilling plant
There is a different section amp pulp is overflow in different sections
Then pulp is fed in the washer there chemical are washed so that to make the pulp chemical free
Still the pulp color is brown This brown pulp is bleached in bleaching section to make the
pulp plant so that to remove residual chemical Fibre pulps are used to give strength in paper amp these are fed
into stock preparation plant Here colours are also added to make colored paper This ready stuff is now fed in paper machine
12
The stuff is feeded at wire through head box so pulp is formed into sheet
At wire section water in pulp is removing by gravity amp by suction boxes
The formed sheet is then fed into press part the sheet is pressed in between rolls to remove water
Then the paper is rotated in dryers section in dryers section To remover further moisture in webpaper and then fed into
calendar part to get smoothness Finally sheet is rewinded on a iron sheet roll (Rewinder) These paper rolls are fed into finishing amp converting house
where paper sheet is converted into sheet size (At cutter) amp in reels As per market demand
These bundles ampreels properly marked in excise amp dispatch goodwn
Paper manufactured is used for mainly printing copy manufacturing computer stationary photocopy typing book printing cover paper etc
Paper is basically measure in GSM-higher the GSM thicker is the paper
13
QUALITY POLICY
We are the manufactures and supplies of various grades of paper and coated paper and board It will our endeavor to continuously improve the quality and service of our products for better customer satisfactionEvery individual in the unit shall stand committed and focused to this stage objective by adopting total quality management (TQM) metrology aimed at continuous improving our system practices and preference Thus constantly reducing cost through minimizing wastageWe shall be committed to comply with the requirements is international standards on quality management system and continually improve its effectiveness in its true sprite through involvement of employees and training
14
TQM DR N EDWARDS DENINGS 14 POINTS
Create constancy of purpose toward improvement
Adopt the new philosophy Cease dependence on inspection to
achieve quality Minimize total cost Improve constantly Institute training Institute leadership Drive out fear Break down barriers bw department Eliminate slogan target and
exhortation for the workforce 1 Eliminate works standard
2 Eliminate management by objective Right to pride of workmanship Program of education and self-
improvement Put everybody in company to work
15
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
UNIT SHREE GOPAL YAMUNA NAGAAR
YAMUNA NAGAAR is 230km away from Delhi amp 90km from chandigarh The city is well connected with chandigarh Delhi and Saharanpur by Rail amp roadUnit Shree Gopal is at Yamunanagar in Haryana which is contributing 22 towards total production of paper by BILT This mill was taken by thaparrsquos in 1937 over years with the process of rebuilding expansion and diversificationThe unit employee 2064 and manufactures the wide variety of paper like writing printing and coated paper The unit has 6 paper and machines with the capacity of producing 225 tones of paper per day The unit also has two paper coating machines with capacity of producing 90tones per day of coated paperIn the recent years market demand for the paper quality is becoming more amp more stringent High speed of printing machine requires paper high strength brightness and uniform quality With the liberalization the competition has become even stiffer In the view of this new pulp mill has been installed with the targeted brightness level of 88 degree ISO
PRODUCT1 Our product range largely includes2 Coated wood free paper3 Business stationery-- Royal Executive Bond and Sunlit
Bond4 Packaging Boards5 Specialty amp fine paper
10
6 Uncoated Hi-bright paper (BILT CLASSIC)7 Copier paper8 Packaging Paper
PLANT CAPACITYAt present this unit is running 6 machines plus specialty coating plant unit Shree Gopal is the most integrated pulp and paper mill with state of art technology- specialty amp coating plantDaily Pulp Production of this plant is 210-220 tonesThis unit is supported by
6 paper machines 1 coating plant 3 finishing house 1 power house 1 Pulp mill
RAW MATERIALUnit Shree Gopal consumes 650 tones of raw material every day This includes around 180 tones of wood 83 tones veneer waste 36 tones of bamboo Wood in the form of popular trees ampveneer waste we are getting from the local farmers and surrounding plywood in the industries Rest the bamboos comes from Eastern UP
MANPOWERTotal manpower of the plant is around 2064 among them 238 are in the management officer grade clerical staff is 140 skilled employees are 1150 semi skilled are 236 amp unskilled are300
MARKETBILT follows the centralized marketing policy with its head office at Gurgaon and 4 Znoal offices at Kolkata Chennai and Mumbai amp Delhi We sell our products through the dealers appointed by the company We are the market leader in the segment of high quality papers (specialty paper) with a market
11
share of around 34 percent Our market growth rate is round 14 percentThere are two recognized trade unions at unit Shree Gopal
Shree Gopal Labour union Shree Gopal kamgar union
PROCESS OF PAPER MAKING
MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES A Grade B Grade
A Grade paper is manufactured from Wood Pulp B Grade paper is manufactured from Local waster paper or
low quality of wood pulp To remove dust amp sand before these Raw Materials are being
Fed into rotary Batch digesters through belt Conveyor Only strong and log fibre is used in making paper washing of
material is dine at wet cleaning plant Then washed material is fed into digestion section (digestor
House) in continuos digestor where caustic soda amp steam are fed in continuos digestor to cook the material
Material is cooked in continuos digestor under controlled condition of steam pressure amp temperature
Then the homogeneously cooked material is fed in refilling plant
There is a different section amp pulp is overflow in different sections
Then pulp is fed in the washer there chemical are washed so that to make the pulp chemical free
Still the pulp color is brown This brown pulp is bleached in bleaching section to make the
pulp plant so that to remove residual chemical Fibre pulps are used to give strength in paper amp these are fed
into stock preparation plant Here colours are also added to make colored paper This ready stuff is now fed in paper machine
12
The stuff is feeded at wire through head box so pulp is formed into sheet
At wire section water in pulp is removing by gravity amp by suction boxes
The formed sheet is then fed into press part the sheet is pressed in between rolls to remove water
Then the paper is rotated in dryers section in dryers section To remover further moisture in webpaper and then fed into
calendar part to get smoothness Finally sheet is rewinded on a iron sheet roll (Rewinder) These paper rolls are fed into finishing amp converting house
where paper sheet is converted into sheet size (At cutter) amp in reels As per market demand
These bundles ampreels properly marked in excise amp dispatch goodwn
Paper manufactured is used for mainly printing copy manufacturing computer stationary photocopy typing book printing cover paper etc
Paper is basically measure in GSM-higher the GSM thicker is the paper
13
QUALITY POLICY
We are the manufactures and supplies of various grades of paper and coated paper and board It will our endeavor to continuously improve the quality and service of our products for better customer satisfactionEvery individual in the unit shall stand committed and focused to this stage objective by adopting total quality management (TQM) metrology aimed at continuous improving our system practices and preference Thus constantly reducing cost through minimizing wastageWe shall be committed to comply with the requirements is international standards on quality management system and continually improve its effectiveness in its true sprite through involvement of employees and training
14
TQM DR N EDWARDS DENINGS 14 POINTS
Create constancy of purpose toward improvement
Adopt the new philosophy Cease dependence on inspection to
achieve quality Minimize total cost Improve constantly Institute training Institute leadership Drive out fear Break down barriers bw department Eliminate slogan target and
exhortation for the workforce 1 Eliminate works standard
2 Eliminate management by objective Right to pride of workmanship Program of education and self-
improvement Put everybody in company to work
15
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
6 Uncoated Hi-bright paper (BILT CLASSIC)7 Copier paper8 Packaging Paper
PLANT CAPACITYAt present this unit is running 6 machines plus specialty coating plant unit Shree Gopal is the most integrated pulp and paper mill with state of art technology- specialty amp coating plantDaily Pulp Production of this plant is 210-220 tonesThis unit is supported by
6 paper machines 1 coating plant 3 finishing house 1 power house 1 Pulp mill
RAW MATERIALUnit Shree Gopal consumes 650 tones of raw material every day This includes around 180 tones of wood 83 tones veneer waste 36 tones of bamboo Wood in the form of popular trees ampveneer waste we are getting from the local farmers and surrounding plywood in the industries Rest the bamboos comes from Eastern UP
MANPOWERTotal manpower of the plant is around 2064 among them 238 are in the management officer grade clerical staff is 140 skilled employees are 1150 semi skilled are 236 amp unskilled are300
MARKETBILT follows the centralized marketing policy with its head office at Gurgaon and 4 Znoal offices at Kolkata Chennai and Mumbai amp Delhi We sell our products through the dealers appointed by the company We are the market leader in the segment of high quality papers (specialty paper) with a market
11
share of around 34 percent Our market growth rate is round 14 percentThere are two recognized trade unions at unit Shree Gopal
Shree Gopal Labour union Shree Gopal kamgar union
PROCESS OF PAPER MAKING
MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES A Grade B Grade
A Grade paper is manufactured from Wood Pulp B Grade paper is manufactured from Local waster paper or
low quality of wood pulp To remove dust amp sand before these Raw Materials are being
Fed into rotary Batch digesters through belt Conveyor Only strong and log fibre is used in making paper washing of
material is dine at wet cleaning plant Then washed material is fed into digestion section (digestor
House) in continuos digestor where caustic soda amp steam are fed in continuos digestor to cook the material
Material is cooked in continuos digestor under controlled condition of steam pressure amp temperature
Then the homogeneously cooked material is fed in refilling plant
There is a different section amp pulp is overflow in different sections
Then pulp is fed in the washer there chemical are washed so that to make the pulp chemical free
Still the pulp color is brown This brown pulp is bleached in bleaching section to make the
pulp plant so that to remove residual chemical Fibre pulps are used to give strength in paper amp these are fed
into stock preparation plant Here colours are also added to make colored paper This ready stuff is now fed in paper machine
12
The stuff is feeded at wire through head box so pulp is formed into sheet
At wire section water in pulp is removing by gravity amp by suction boxes
The formed sheet is then fed into press part the sheet is pressed in between rolls to remove water
Then the paper is rotated in dryers section in dryers section To remover further moisture in webpaper and then fed into
calendar part to get smoothness Finally sheet is rewinded on a iron sheet roll (Rewinder) These paper rolls are fed into finishing amp converting house
where paper sheet is converted into sheet size (At cutter) amp in reels As per market demand
These bundles ampreels properly marked in excise amp dispatch goodwn
Paper manufactured is used for mainly printing copy manufacturing computer stationary photocopy typing book printing cover paper etc
Paper is basically measure in GSM-higher the GSM thicker is the paper
13
QUALITY POLICY
We are the manufactures and supplies of various grades of paper and coated paper and board It will our endeavor to continuously improve the quality and service of our products for better customer satisfactionEvery individual in the unit shall stand committed and focused to this stage objective by adopting total quality management (TQM) metrology aimed at continuous improving our system practices and preference Thus constantly reducing cost through minimizing wastageWe shall be committed to comply with the requirements is international standards on quality management system and continually improve its effectiveness in its true sprite through involvement of employees and training
14
TQM DR N EDWARDS DENINGS 14 POINTS
Create constancy of purpose toward improvement
Adopt the new philosophy Cease dependence on inspection to
achieve quality Minimize total cost Improve constantly Institute training Institute leadership Drive out fear Break down barriers bw department Eliminate slogan target and
exhortation for the workforce 1 Eliminate works standard
2 Eliminate management by objective Right to pride of workmanship Program of education and self-
improvement Put everybody in company to work
15
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
share of around 34 percent Our market growth rate is round 14 percentThere are two recognized trade unions at unit Shree Gopal
Shree Gopal Labour union Shree Gopal kamgar union
PROCESS OF PAPER MAKING
MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES A Grade B Grade
A Grade paper is manufactured from Wood Pulp B Grade paper is manufactured from Local waster paper or
low quality of wood pulp To remove dust amp sand before these Raw Materials are being
Fed into rotary Batch digesters through belt Conveyor Only strong and log fibre is used in making paper washing of
material is dine at wet cleaning plant Then washed material is fed into digestion section (digestor
House) in continuos digestor where caustic soda amp steam are fed in continuos digestor to cook the material
Material is cooked in continuos digestor under controlled condition of steam pressure amp temperature
Then the homogeneously cooked material is fed in refilling plant
There is a different section amp pulp is overflow in different sections
Then pulp is fed in the washer there chemical are washed so that to make the pulp chemical free
Still the pulp color is brown This brown pulp is bleached in bleaching section to make the
pulp plant so that to remove residual chemical Fibre pulps are used to give strength in paper amp these are fed
into stock preparation plant Here colours are also added to make colored paper This ready stuff is now fed in paper machine
12
The stuff is feeded at wire through head box so pulp is formed into sheet
At wire section water in pulp is removing by gravity amp by suction boxes
The formed sheet is then fed into press part the sheet is pressed in between rolls to remove water
Then the paper is rotated in dryers section in dryers section To remover further moisture in webpaper and then fed into
calendar part to get smoothness Finally sheet is rewinded on a iron sheet roll (Rewinder) These paper rolls are fed into finishing amp converting house
where paper sheet is converted into sheet size (At cutter) amp in reels As per market demand
These bundles ampreels properly marked in excise amp dispatch goodwn
Paper manufactured is used for mainly printing copy manufacturing computer stationary photocopy typing book printing cover paper etc
Paper is basically measure in GSM-higher the GSM thicker is the paper
13
QUALITY POLICY
We are the manufactures and supplies of various grades of paper and coated paper and board It will our endeavor to continuously improve the quality and service of our products for better customer satisfactionEvery individual in the unit shall stand committed and focused to this stage objective by adopting total quality management (TQM) metrology aimed at continuous improving our system practices and preference Thus constantly reducing cost through minimizing wastageWe shall be committed to comply with the requirements is international standards on quality management system and continually improve its effectiveness in its true sprite through involvement of employees and training
14
TQM DR N EDWARDS DENINGS 14 POINTS
Create constancy of purpose toward improvement
Adopt the new philosophy Cease dependence on inspection to
achieve quality Minimize total cost Improve constantly Institute training Institute leadership Drive out fear Break down barriers bw department Eliminate slogan target and
exhortation for the workforce 1 Eliminate works standard
2 Eliminate management by objective Right to pride of workmanship Program of education and self-
improvement Put everybody in company to work
15
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
The stuff is feeded at wire through head box so pulp is formed into sheet
At wire section water in pulp is removing by gravity amp by suction boxes
The formed sheet is then fed into press part the sheet is pressed in between rolls to remove water
Then the paper is rotated in dryers section in dryers section To remover further moisture in webpaper and then fed into
calendar part to get smoothness Finally sheet is rewinded on a iron sheet roll (Rewinder) These paper rolls are fed into finishing amp converting house
where paper sheet is converted into sheet size (At cutter) amp in reels As per market demand
These bundles ampreels properly marked in excise amp dispatch goodwn
Paper manufactured is used for mainly printing copy manufacturing computer stationary photocopy typing book printing cover paper etc
Paper is basically measure in GSM-higher the GSM thicker is the paper
13
QUALITY POLICY
We are the manufactures and supplies of various grades of paper and coated paper and board It will our endeavor to continuously improve the quality and service of our products for better customer satisfactionEvery individual in the unit shall stand committed and focused to this stage objective by adopting total quality management (TQM) metrology aimed at continuous improving our system practices and preference Thus constantly reducing cost through minimizing wastageWe shall be committed to comply with the requirements is international standards on quality management system and continually improve its effectiveness in its true sprite through involvement of employees and training
14
TQM DR N EDWARDS DENINGS 14 POINTS
Create constancy of purpose toward improvement
Adopt the new philosophy Cease dependence on inspection to
achieve quality Minimize total cost Improve constantly Institute training Institute leadership Drive out fear Break down barriers bw department Eliminate slogan target and
exhortation for the workforce 1 Eliminate works standard
2 Eliminate management by objective Right to pride of workmanship Program of education and self-
improvement Put everybody in company to work
15
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
QUALITY POLICY
We are the manufactures and supplies of various grades of paper and coated paper and board It will our endeavor to continuously improve the quality and service of our products for better customer satisfactionEvery individual in the unit shall stand committed and focused to this stage objective by adopting total quality management (TQM) metrology aimed at continuous improving our system practices and preference Thus constantly reducing cost through minimizing wastageWe shall be committed to comply with the requirements is international standards on quality management system and continually improve its effectiveness in its true sprite through involvement of employees and training
14
TQM DR N EDWARDS DENINGS 14 POINTS
Create constancy of purpose toward improvement
Adopt the new philosophy Cease dependence on inspection to
achieve quality Minimize total cost Improve constantly Institute training Institute leadership Drive out fear Break down barriers bw department Eliminate slogan target and
exhortation for the workforce 1 Eliminate works standard
2 Eliminate management by objective Right to pride of workmanship Program of education and self-
improvement Put everybody in company to work
15
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
TQM DR N EDWARDS DENINGS 14 POINTS
Create constancy of purpose toward improvement
Adopt the new philosophy Cease dependence on inspection to
achieve quality Minimize total cost Improve constantly Institute training Institute leadership Drive out fear Break down barriers bw department Eliminate slogan target and
exhortation for the workforce 1 Eliminate works standard
2 Eliminate management by objective Right to pride of workmanship Program of education and self-
improvement Put everybody in company to work
15
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
ENVIRONMENT POLICY
The Environment policy our commitment and will serve as a guideline for all our manufacturing sitesWe reaffirm our commitment to prevention of pollution by minimizing the adverse impact of our activities and operations on the environmentPursuant to this goal we shall
Continually improve the environmental performance by setting sound environmental objectives and targets of the manufacturing unit and reviewing at the top management level as essential elements of corporate management
Install maintain and operate control facilities to comply with all applicable environmental laws and other regulations pertaining to the unit
Promote form forestry for sustainable availability of fibrous raw material
Conserve natural resources and energy by constant endeavor to reduce consumption and wastage
Introduce cleaner and energy efficient process in a phased manner to replace pollution ndash prone process
16
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
Create awareness amongst all employees to work in a manner to ensure protection of the environment
Make available the policy to the concerned and agencies demand
Environment and Safety
The Unit is committed to preserve its environment and safety of its employees As company is very conscious about the environment and safety in the factory the latest environmental protection system with respect to air water noise and solid waste pollutants have been provided and these aspects are given top priority by the management The company has installed full-fledged Effluent Treatment Plant and State Pollution Board well below those specifies norms achieved
BILT also have installed Electrostatic Precipitator on our 3 no High Pressure Coal Fired Boilers One no Medium Pressure Boiler and 2 no Chemical Recovery Boiler During the year 2003-04 we have successfully commissioned Lime Sludge burning Kiln along with ESP at an investment of Rs 30000 Lacs which will reduce quantity of solid waste to be disposed from 100 TPD to 10 TPD only
During the year 2004-05 following are lined up for commissioning a New Electroststic Precipitator from Thermax at a cost of Rs 15000 Lacs for ABL Recovery
17
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
Boiler to bring down air emission from 150 mgNM3 to 100 mgNM3
b Up gradation of JMW Recovery Boiler ESP to bring down air emission to 150 mg NM3 in first phase and to 100 mgNM3 in second phase
Above three amply illustrates commitment towards environment by minimizing solid liquid and gaseous wastages
SGU has separate environmental cell of qualified engineers and scientists Environmental Management System under ISO 14001 has been initiated and process of ISO14001 certification is under implementation stage
Company has also full-fledged safety department to look after the safety of plants and the employees To ensure participation from all quarters regular training programmes slogan and sketches competition are conducted safety day is celebrated with great enthusiasm Safety commete meeting conducted every month For ensuring safety company has a committee which takes following measures on regular basis
1048713Safety Audit 1048713Health checks of employees 1048713Monitoring of Work Permit System 1048713On site emergency plans 1048713Drill and demonstrations 1048713House keeping and safety
Safety meetings are held once a fortnight with members covering all process amp engineering functions taking active parts Safety concerns are
18
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
discussed and all efforts made to take corrective action before next meeting Shutting of 2nosKVM900 vac Pumps at PM4Installed capacity of vacuum pumpsPump Design Pump Capacity Pump RunningMotorMotorModelVolumeHeadRPMRPMKWRPMAMPcumtr hrmmKVM - 18001026040033032088002501000305 KVM - 1800102604003302808460200750280 KVM - 900480040045043646001321500170KVM - 9004800400450428455093750164Available VacVacuum requirement at mcFormula forVolume required = 900 cu Mtr hr X length of box (mtrs) per 4 box width Vacuum BoxVacuum requiredWidthLengthVolumeHeadinchmtr Mtr hrmmSuction Couch7345355400Suction Press35342677400Uhle Box135788250 (Two No
Vacuum Pump Setup April ndash04 (Before action)Vacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISavings After Action I -99 KWHNet saving -33 KWH Ton of PaperSuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Shutting of 2nosKVM900 vac Pumps atVacuum Pump Setup June ndash04 after shutdown of KVM-900 Pump -IISavings after Action II -98 KWHVacuum Pump Setup May ndash04 after shutdown of KVM-900 Pump -ISuction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM-
19
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
1800KVM-900KVM-1800KVM-900Suction BoxesSuction CouchSuction PressUhle BoxesMX - 91KVM- 1800KVM-900KVM-1800KVM-900Net saving -2666 KWH Ton of PaperLoad increase in KVM-1800 -18 KWHShutting of 2nosKVM900 vac Pumps at PM4
20
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
CORPORATE SOCIAL RESPONSIBILITY
While BILT is responsible to its shareholders for fair returns on their investment it is also committed to its other stakeholders to conduct its business in a responsible manner that creates a positive and long ndash term impact on societyFor BILT being a socially responsible corporate will mean
Using Eco-friendly in production for sustaining and preserving the environment that support us
Promoting the well being and development of employees and their families through and inspiring corporate culture that engenders good values
Building active and long term partnership with the communities in which we operate and foster well being of the most disadvantaged amongst them
Employing good business practices with our stakeholders business partnerrsquos suppliers and contractors
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
CORE VALUE
HONESTY We will be principled straight ndash forward and fair in all our dealing
INTEGREITY We will maintain the highest standards of professionalism
FLEXIBILITY We will adopt our selves to always stay a step ahead of change
RESPECT FOR INDIVIDUALS We will give each person room to contribute and grow
RESPECT FOR KNOWLEDGE we shall acquire and apply leading edge expresses in all aspects of our business
TEAM PERFORMANCE The team comes first none of us is as good as all of us
VISION
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
Our aspiration is to become a leading creator of shareholder value in the paper industryTo achieve this we will use the ENERGY of our people develop and implement LEADING EDGE technologies and draw on both to deliver EFFECTIVE world-class solutions to our customers
As per the beading company in BILT
Maximize shareholders value by the speed and quality of their response to market forces and business opportunities
Be market leader in their core business Achieve and sustain global competitiveness in all
their business Be the preferred supplier by providing their
customer products and service that always exceeds their requirements
Grow as institution of strength of their people Be industry leaders in their commitment to safety
and the environment
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
MISSION
To consistently out perform expectations and deliver superior value to both our customers and stakeholdersTo achieve this we will ENERGISE our people with a positive culture that rewards INNOVATION breeds INITIATIVE and encourages INTELLIGENT risk taking
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
SWOT ANALYSIS
STRENGTHS Maximum variety of paper and high quality New pulp mill Good employer ndashemployee relationship Efficient management Totally computerized Team building Fulfilling social responsibility by keeping
environment cleanOPPROTUNITIES
BILT has 34share in paper business in Hibrite Segment in India
BILT has reached in growth stageWeakness
Large structure of organization Old machines Fixed cost
THREATS Import of paper Raw material availability Government policies Increasing competitive market
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
BRIEF PROCESS FLOW DIAGRAM OF UNIT SHREE GOPAL YAMUNA NAGAR
PURCHASING OF RAW MATERIAL
PULPING
DISPATCHED TO CUSTOMERS
STICKING IN GO DOWN
PAPER MACHINES
PAPER FINISHING
STOCK PREPARED
PAPER CUTTING
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
BRAND MASTER REPORT
BRAND NAME 1 BRAND NAME 2
SUNSHINE SUNSHINE SUPER PRINTING
SUNLIT SUNLIT ACCOUNT BOOK PAPER
RISING SUN RISING SUN DUPLICATING
ROYAL ROYAL EXECUTIVE BOND
SUPER SUPER SKY ART BOARD
LUCKY PRINTING
VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
ADMINISTRATIVE DEPARTMENT
1HR ndash Human Resource - This department is primarily concerned with the training selection recruitment promotion demotion labour welfare retirement work culture and awareness
2Accounts Department- the function of this department is to maintain record detail and record of all the transaction covered by different department
3General Store department - these people are concerned with procurement and storage of process material
4Marketing amp Sales department-Production Planning Logistics amp Inventory Management being the main activity
5Raw material department- each and every product required for paper making is arranged purchased by this department
6Traffic department - this department includes wing section raw material section transport section etc
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
PROCESS DEPARTMENT
1PULP MILL-its function includes manufacturing of pulp and stock preparation
2MACHINE HOUSE-it controls the working of various paper machines and prepares the paper o required quantity
3 COATING PLANT - primary function of this department concern with coating of paper as per requirements
ENGINEERING DEPARTMENTS-
1Electrical engineering- This department attaches itself with the maintenance of installation of
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
electrical machine distribution and generation of electrical energy and various other electrical installations at the unit
2Civil engineering- All the construction work like ndash building of roads sanitary waste disposal water supply etc are under their control
3Instrumentation engineering-maintenance of all the electrical controls of the machines is carried out ender the expert guidance
4Power house- Having the total installed capacity of 25MW and maintain by two power house old and new this department backuprsquos the total power demand of the unit efficiently and effectively
RGANISTION STRUCTURE
MD
CHAIRMAN
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
POLICIES OF OBTAININGLEADERSHIP THROUGH QUALITY
PEOPLE DEVELOPMENT amp COMMUNICATION
ENGG SERVICES
CHIEF GENERAL MANAGER
MEDICALDEP
RampD
COMMERCIAL amp RAW MATERIAL
PAPER PRODUCTIO
N
TRAFIC DEP
SAFETY DEP
IT DEP
AC DEP
VP
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
BILT aims to be a world ndash class organization with a clear head way in terms of consistent quality low cost on time DeliveryWe will focus on adding value at all point of intersection with of our customers ndash internal and external
For this we will redefine standards in responsiveness excellence in performance and application of world class technology that ensure zero defect outputQuality improvement is the job of every BILT employee
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
OBJECTIVE
OBJECTIVE OF THE STUDY
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
As it has been said truly that practical knowledge makes the person more capable comprehensive and helps to enhance hisher creativity along with the theoretical data the exposure of practical life situation existing in the corporate is very much needed
The objective of my study was also to develop some practical experience in the training period I learned a lot about marketing working in the organization that helps a lot in the efficient achievement of the goals
The main objective was divided into some sub objectives so as to draw clear conclusion These sub objectives are given below
1To study the company profile of BILT2To study the working of MSD (marketing amp
services department)3Market Analysis of retail products4To study the problems of BILT
Financial Daily from THE HINDU group of publicationsTuesday Jun 06 2008
Mergers amp Acquisitions
New Delhi June 5 (2008)
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
Ballarpur Industries Ltd (BILT) on Monday said that it was looking to acquire a majority stake in a Malaysian-based paper and pulp company Sabah Forest Industries SDN BHD (SFI) jointly with JP Morgan for $ 261 million
For the acquisition BILT has entered into a conditional share purchase agreement with JP Morgan which will hold a 20 per cent stake in SFI
SFI which is a part of Malaysias Lion Forest Industries has a paper capacity of 144000 million tonne per annum (mtpa) and pulp capacity of 120000 mtpa The company would provide BILT access to around 289000 hectares of forest land which would be utilised for plantation purposes SFI also operates a timber and plywood mill a jetty and power and steam generation plant facility
We will begin the due diligence exercise for SFI which would be completed in the next 120 days said Mr Gautam Thapar BILT Chairman He said that with this acquisition BILT would be able to produce one million tonne of paper and pulp by 2010 While the 350000 mtpa domestic expansion at the Bhigwan unit is on the acquisition in Malaysia gives us an additional 140000 mtpa of paper all of which would raise our capacity to one million tonne per annum by June 2010 Mr Thapar said
Ballarpur apart from benefiting from SFIs mill and forest lands may consider setting up a 500000-tonne capacity pulp mill in Malaysia at an estimated cost of $500 million which may become operational by 2012 Mr Thapar said
Besides providing access to integrated pulp and paper capacity of SFI the acquisition will help secure future availability of fibre for the company Mr Thapar said
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
The acquisition in Malaysia would help cut costs for BILT According to Mr RR Vederah Joint Managing Director of BILT Costs in Malaysia are nearly half of that in India which is a big advantage for us
Meanwhile BILTs profit and revenue are likely to grow by double-digit each year over the next 10 years due to a continued surge in demand for paper in the country Paper demand grew 10 per cent last year We should be able to maintain the growth this year as well Mr Thapar said
Further BILT said the company may go in for an across-the-board two per cent increase in paper prices from July this year due to higher input prices and increased demand
BILT witnessed a 097 per cent increase in its share price at the Bombay Stock Exchange to close at Rs 120 on Monday June 5(2006)
Related StoriesBILT records 268 pc rise in Q3 net profit
MAJOR MARKETING CHANNELS OF BILT
Wholesalers Retailers Depots
BILT also caters to a variety of customers directly or indirectly It indirectly feed the customers and consumers through its wide zonal network of wholesalers and dealers and depots spread over the map
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
of India It also caters to the demand of many industrial buyers who are the direct purchasers the list include many multi nationals etcBILT has sub-divided its distribution network into four zones Each zone has to look after their respective dealers and wholesalers This is based on to geographical placement of zones BILT has setup its own depots in the country It has engaged many transporters to provide trucks for the delivery of paper to its destination in the right time and in reasonable costs At some extent the company deals in writing and printing paper is used for printing the books for colleges and schools and writing paper is used for making exercise book registers Bill books ledgers greeting cards and business stationary promotional materials etc In this case the following channel is to be made as
Sales manager
Authorized Distributor
Wholesalers
Retailers
Consumers
COMPETITORS OF BILT
1ITC Bhadrachadran (Gujarat)2JK papers3TAMIL NADU PAPERS LTD (Tamil Nadu)4STAR PAPER MILL(saharanpur)5RISHUBM PAPER MILL(Panjab)6KHANNA PAPER(AMRITSAR)
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
Out of these major competitors is ITC Bhadrachadran JK PapersBILT took over these firms by its efficient management amp strategiesBILT took over ITC Bhadrachadran (Gujarat) by improving its quality by increasing paper smoothness amp brightnessJK papers introduced Executive bond BILT out show JK papers byIntroducing ROYAL executive bond paper BILT is the leading paper manufacturer
ORGANISATIONAL STRUCTURE OF MSD
MANAGER
ASSISTANT MANAGER
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
Marketing Services Department
The main function of the marketing services department is Production Planning get finished paper from the mills and to dispatch it timely to its destinationMainly the marketing of BILT as well as of the Unit Shree opal depends upon the Head Office at GURGAON Apart from that BILT is also having zonal offices in all the four zones of India
North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
WORKERS
EXECUTIVE MSD
CLERICAL STAFF
OFFICERS
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
South zone Kerela Tamilnadu Andhra Pardesh Karnataka
West zone Maharashtra Goa Gujarat MP Daman
East zone West Bengal Assam Manipur Nagaland Tripura
All the major marketing decision regarding price product physical distribution promotion and packaging are initiated at the head office The most important information is taken from history or to say from the past experience and performance It is on the basis of the past performance that current decisions are taken and for this previous yearrsquos actual performances help the marketing services department of Shree Gopal Unit and also the zonal office is taken one by oneOn the basis of previous yearsrsquo actual performance the personnel at marketing services Department estimate the actual production rate is for the coming year The production rate is calculated item wise and also machine wise Along with that the actual machine down and the proposed shut down days are also calculated This estimate is done month wise ie starting form the month of January till December After this final programmed is made and the targets are fixed by calculating for the coming year the machine down shut down days and the expected production rate (each of it machine wise and item wise) of the approaching period On the other hand previous yearrsquos actual performance helps the zonal office to know about the sales of the product and in estimating the demand Also on the basis of previous yearrsquos actual performance decisions relation to the addition of the new product in the existing product line are also taken into consideration (there are some products whose demand rises
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
in particular seasons)also in all these decisions experience and past records also play a vital roleOn the basis of this head office after taking into account all the factors fixes an annual sales target for the different zones (quality wise) For instance in the coming year 400 metric tones per month of Royal executive Bond Parent Size will be produced and will be sold and hence will distribute this 400MT under the four zones and in this way fixes their targetNorth Zone 180 MTWest Zone 120MTEast Zone 40MTSouth Zone 60MTOnce the targets have been fixed for the coming year a Budget is prepared at the unit and this budget as than divide into different months and with this a rough monthly budget is prepared
FUNTION OF MSD
ORDER PROCESSING FLOW
ORDER
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
PRODUCTION
TCC MILL
EXECUTION OF ORDER
ORACLE
RETAILERS
CONSUMERS
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
PROJECT
Dispatch Program
MSD perform certain regular functions related to daily dispatch Every morning 5 copies of dispatch program are circulated amongLoading clerk (Main paper and specialty Godown)Excise Seat for issue of Excise Gate Pass Godown attendant (Main paper and specialty Godown)Bailing clerk (Main paper and specialty Godown)The finish reams receive from the finishing house then packed in bundle with weight of 60 to 70 kg and stencil marking is done as per the DPC providing following information
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
Name of the quality Weight of contents in a bundle Destination
MSD also maintains a Party Master which a report is giving details of the customer It is a computer- generated report including certain specified information such as
Party code Party name (short) Party name (long) Address Rate of excise duty Amount (including of excise duty) Trade discount (zonal) Additional discount Quality Invoice number Delivery order number and date Particulars of variety of paper Rate per metric tone
There are two godowns in the organization These are helping to dispatch the material form certain locationsitrsquos a part of dispatch management sactionThese are
Main godown Speciality godown
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
These godowns follow a systematic set of activities reporting to MSD It has the delivery order and the report from finishing house The actual stock is then physically scrutinized and recorded in the register at the finishing house line After obtaining stock from finishing house the status of stock is maintained and bailing and staching etc is done for dispatch
Loading It is the part of Godown Managementthe bailed material is loaded into trucks of respective destinations for which the dispatch programmed is given to the godown godown people It is the physical movement of the product from the mill to the godown godonwn to cutting center to depots
The trucks capacity is 9 tons for short distance amp 18 tons for long distance Suppose a party from Mumbai place an order of 7 tonne of one kind of paper amp3 tons another kind of paper amp another party of Mumbai place an order of 9 tons kind of paper In this case the clubbing of destination will be done in
such a way so that the load of 18 tonns on one truck will be ready in one time In this way the truck will be loaded at its full capacity And this will help to reduce the transportation cost
Another major function of MSD is the Invoice Management Load ID is the main source for invoicing On the basis of this Load ID vehicles has been shipped and invoice generated
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
The following information is present into the invoice- INVOICE NUMBER DATE OF INVOICE NAME amp ADDRESS OF BUYERS DOCUMENTS THROUGH CATEGORY DELLIVERY AT PARTY CODE CUTOMER ID TRANSPORTER TRUCK NUMBER PRODUCT CODE DESCRIPTION GSM SIZE (CMS) NUMBER OF UNITS QUANTITY (KGS) TAX AMOUNT ASSESSABLE RATE MT TOTAL ASSESSABLE VALUE BED AMOUNT CESS AMOUNT EDUCESS LSTCST
INSURANCE TURN OVER TAX
After generating the invoice the department distributes it in three ways-
Original invoice for buyers Duplicate for transporters Triplicateaccess for office
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
One copy of the invoice is also handed over to the transporter for the preparation of goods receipt which is further given to the truck driver with the copy of GR note
Two copies of GR note are prepared One for consignor One for consignee are taken form transporter
The consignor maintains the consignorrsquos copy One copy of invoice is attached to the consignor copy GR and is sent to the wholesalerzonal officer for the collection of funds These are sent with a covering letter These invoices are attached with excise gate pass and these invoices are of 3 different departmentWhite Grey invoice Accounts departmentRed invoice Transport departmentGreen invoice marketing service department
For the confirmation of the receipt of the consignments at the depot the MSD started sending 2 copies of forwarding letters and one copy of the letter then the depot give the receipt of the consignment
Market quality information (MQI)MQI is related to the complaints of the customers The problem of the customer may be related to the defects in the material these defects may be visual as well as practical ones
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
Visual defects likeBlochrsquos on paperTorn sheetsStamping Specks on sheets etc
Practical defects likeDuring packing and bundling of sheets some sheets are left out or some of them are replacedThe next main problem is variation in the sheet to solve these problems A document is made which is known as CTQ It is made for each quality of the product CTQ stands for CRITICAL TO QUALITYThe main motive for making CTQ is to observe the visual as well as practical defects in the product The CTQ is made by the mill and cutting center and later by the customer For the customer complaints there is customer service cell of BILT The customer service cell has its personnelrsquos in every zonal office and the head of it sits in the head officeMQI is a very fast service to satisfy the customer complaints It takes hardly 10 days to the maximum to solve one problem on an averageIt is a printed form which is to be filled by various persons at different stages
CUSTOMER COMPLAINT normally when a customer gets any complaint then he directly complaint to the zonal office under which he comes After receiving the complaint the RSM fix the date of visit of the personnel of the customer service cell to check for the defective material
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
VISIT REPORT on the fixed date the personnel of the customer service cell goes to the complaint is not so matter can be solved there only or not Means if the complaint is not so serious than he will try to convince the party But on the other hand if the complaint is unavoidable than the employee will make his visit report and will write what ever he analyzes
MQI TO UNIT After filling the MQI the csc employee will send it to the unit where the defective material is manufactured All the details about the reelream are available on the label and this helps so much to the unit to locate the product is manufactured on which datemachinelot no batch no
THROUGH CHECK after receiving the MQI and after the study of the visit report the unit chief sends it to the RampD center where a thorough check of the defective material is done and after that he writes his findings in the MQI and sends it to the production unit where the same process is done reasons for the defect in the MQI and sends it to the RampD center csc personnel and of the production unit and gives his comments and after this the unit
chief studies this all and send the MQI to the head office
MQI TO HEAD OFFICE when the head office receives the MQI which is filled by the heads of the csc RampD production MSD then after complete analysis they contact with the customer settle the case by negotiating with him
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
CUSTOMER SATISFACTION after all this process the customer gets satisfied with the settlement of the case by the head officeStudy was aimed at research analysis of RDWs so the study was in improvement in retail products sale A survey was conducted for 34RDWs of Northern region with help of telephone
Sampling MethodsThe method of random probability sampling was adopted for selecting the sample The sample was selected such that clear amp efficient results can be drawn to draw conclusions The sample was selected according to the convenience
Data Collection ToolsBoth primary as well as secondary is used for the study The secondary data was collected through the literature catalogues amp experience survey For conducting an experience survey the method of informal investigation was collected from knowledgeable persons amp official records
Primary data was collection of data was 44 people out of which 34 were redistribution whole sellers amp 10 were companyrsquos officials
Data Analysis ToolsAn attempt was made tabulate and summaries data in order to relate critical points with study objectives the reliability of the summaries data was tested with the
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
help of data analysis tool like percentage average standard deviation and variance
Limitation Of The Study
Maximum care was taken while conducting the survey and collecting the secondary data But there are the chances that the result may not match the realities due to some sort of errors The reason nay is limited area to conduct the survey time and money constraint small sample size etc
So the study does not claim to provide final and absolute results But it surely narrow down the area whose judgment will finally operateData Analysis amp InterpretationsThe data collected from the survey as well as collected from the company personnel have been analyzed amp
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
interpreted carefully So as fulfill all the objectives of the studyVarious statistical tools of data analysis have been employed as amp where required The primary data amp secondary data have been combined together to draw inferences The following section shows the classification tabulation amp interpretation of data
NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
1 Mr SUNIL JAIN (DELHI) REB 2 Mr ATUL GARG(DELHI) REBCOPIER 3 Mr GIRDHA AGGARWAL(FAIZABAD) REB4 Mr NARENDER (FARIDABAD) REB 5 Mr CHAMAN GOYAL(GHAZIABAD) REB 6 Mr MAHESH JAIN (GURGAON) REB COPIER7 Mr MAHENDER KUMAR JAIN(JAIPUR) REB COPIER8 Mr ARUN MAHAJAN (JALANDHAR) REB 9 Mr DINESH GUPTA (JAMMU) REB
10 Mr MANISH KHANDELWAL(KANPUR) REB 11 Mr NARENDER LODHA(KOTA) REBIMAGE12 Mr ASHOK JAIN (LUCKNOW) REB 13 Mr MANOJ (MEERUT) REB14 Mr SHILENDER GUPTA (MORADABAD) REB15 Mr DEEPAK (NOIDA) REB16 Mr SURESH SURI(RISHIKESH) REB 17 Mr PRAN PAPNEJA (SAHARANPUR) REBCOPIER18 Mr MAHESH GAUTUM(SHIMLA) REBCOPIER19 Mr ZAHOOR AHMED(SHRNAGAR) REB20 Mr ALOK BHARGAVA(VARANASHI) REB 21 Mr VINEET NARANG(SIRSA) REBCOPIER22 Mr MAHESH KUMAR(HISSAR) REB23 Mr SANJEEV(KARNAL) REB 24 Mr MUKESH (LUDHIANA) REB25 Mr KUDJIT (PATIALA) REB COPIER26 Mr ASHISH GOYAL (CHANDIGARH) REB
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
27 Mr RAM PRAKASH(AMBALA) REBCOPIER28 Mr RAJESH (PANCHKUKLA) REB29 Mr GL MANGAL (AJMER) REB30 Mr RAHUL GUPTA(AGRA) REB31 Mr NARESH TULI(AMRITSAR) REBIMAGE32 Mr SUBASH (ALLAHABAD) REB33 Mr ARUN KUMAR(GAREILLY) REB34 Mr LOKESH REB
It is found that these RDWs sell the REB paper maximum Image paper the least The contribution made by the 34 RDWs in the northern region towards the sale of retail products of BILT is as100RDWs sell REB2058RDWs sell COPIER1764RDWs sell IMAGE
Monthly retail sale of 34 RDWs
(TONNES) BILTrsquoS TOTAL BILT(Share)
1 JAIN PAPER (DELHI) 15 290 7892 TRUEMAN STATIONARY MfgCOLtd(DELHI) 50 675 7403 GANESH BOOK DEPOT (FAIZABAD) 50 600 83334 HARYANA TRADERS (FARIDABAD) 10 150 66665 CHAMAN ENTERPRISES(GAHAZIABAD) 12 200 606 VARDHMAN ENTERPRISES(GURGAON) 16 200 807 RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) 15 220 68188 PARTAP STY MART (JALANDHAR) 50 700 71429 GUPTA STY MART (JAMMU) 05 075 666610 SAURABH ENERPRISES(KANPUR) 50 700 714211 SHREE LODHA SONS(KOTA) 07 100 7012 JAIN BROTHERS(LUCKNOW) 10 13 769213 MANOJ STATIONARS(MEERUT) 10 15 666614 HARISH amp CO (MORADABAD) 10 12 833315 KARAN PAPER MART(NOIDA) 14 19 736816 GENERAL SUPPLY AGENCY (RISHIKESH) 16 20 80
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
17 SOHAN LAL PRAN NATH (SAHARANPUR) 12 15 8018 HARI DAS amp CO(SHIMLA) 10 16 62519 BEECO BUSINESS SYSTEMS(SHRINAGAR) 05 095 55520 ABHISHEK PAPERampSTATIONARY(VARANASI)08 10 8021 NARANG CARD GALLARY(SIRSA) 03 05 6022 SHRI BALAJI PAPER MART(HISSAR) 03 06 5023 SANJEEV CARDSampSTATIONARS(KARNAL) 06 10 6024 PARKASH ENTERPRISES(LUDHIANA) 45 60 7525 AS TRADERS(PATIALA) 07 125 88326 ASHIS AGENCIES (CHANDIGARH) 50 75 666627 RAJEEV SANJEEV ENTERPRISES(AMBALA)04 07 571428 ASHOK COY HOUSE (PANCHKULA) 10 175 571429 HIND PAPER MART (AJMER) 03 08 37530 KRISHNA TRADERS(AGRA) 50 657 69231 RATTAN STORES (AMRITSAR) 15 25 6032 SUBHASH STATIONARY (ALLAHABAD) 15 20 7533 MAHESHVARI PAPERS Pvt Ltd(BAREILLY) 04 05 8034 MAHAVIR PAPER STATIONARY(UDAIPUR) 10 17 5882
TOTAL SHARE 60
So from the above data it can be calculated thatAverage monthly sale of 34RDWs = 1775 tonesMaximum monthly sale = 5 tonesMinimum monthly sale = 03 tones
List of RDWs giving maximum sale1 TRUMAN STATIONARY Mfg CoLtd(DELHI)2 GANESH BOOK DEPOT(FAIZABAD)3 PAARTAP STY MART(JALANDHAR)4 SAUPABH ENTERPRISES(KANPUR)5 PARKASH ENTERPRISES(LUDHIANA)6 ASHISH AGENCIES(CAHNDIGARH)7 KRISHNA TRADERS(AGRA)
List of RDWs giving minimum monthly sale1 GUPTA STY MART(JAMMU)2 SHREE LODHA SONS(KOTA)
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
3 BEECO BUSINESS SYSTEMS(SHRINAGAR)4 NARANG CARD GALLARY(SIRSA)5 SHRI BALAJI PAPER MART(HISSAR)6 HIND PAPER MART (AJMER)7 MAHESHVARI PAPERS Pvt Ltd(BAREILLY)
Percentage of RDWs giving maximum sale = 2058Percentage of RDWs giving minimum sale = 2058Percentage of RDWs giving intermediate sale = 2058Percentage of BILTrsquos average share = 6555
RDWS VIEWS ABOUT CUSTOMERS
JAIN PAPER (DELHI) Photostat Offices Printers Advertising agencies
TRUEMAN STATIONARY MfgCOLtd(DELHI) Students Advertising agencies Label manufacture
GANESH BOOK DEPOT (FAIZABAD) Offices Printers Students Publishers
HARYANA TRADERS (FARIDABAD) Advertising agencies Publishers Offices
CHAMAN ENTERPRISES(GAHAZIABAD) Printers Photostat Publishers
VARDHMAN ENTERPRISES(GURGAON) Printers Students Publishers
RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Photostat Offices Students
PARTAP STY MART (JALANDHAR)Offices Printers Publishers
GUPTA STY MART (JAMMU) Students
SAURABH ENERPRISES(KANPUR) Printers Students Printers Publishers
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
SHREE LODHA SONS(KOTA) Printers Students
JAIN BROTHERS(LUCKNOW)Printers Offices Stationers
MANOJ STATIONARS(MEERUT) Students Publishers
HARISH amp CO (MORADABAD) Students
KARAN PAPER MART(NOIDA) Publishers
GENERAL SUPPLY AGENCY (RISHIKESH) Stationers Printers Photostat
SOHAN LAL PRAN NATH (SAHARANPUR) Printers Offices
HARI DAS amp CO(SHIMLA) Offices Advertising agencies
BEECO BUSINESS SYSTEMS(SHRINAGAR) Students
ABHISHEK PAPERampSTATIONARY(VARANASI) Stationers Advertising agencies
NARANG CARD GALLARY(SIRSA) Offices Students
SHRI BALAJI PAPER MART(HISSAR) Stationers Students
SANJEEV CARDSampSTATIONARS(KARNAL) Students Publishers
PARKASH ENTERPRISES(LUDHIANA) Advertising agencies Publishers Offices Students
AS TRADERS (PATIALA) Publishers Offices
ASHIS AGENCIES (CHANDIGARH) Stationers Students Offices Advertising agencies Printers Publishers
RAJEEV SANJEEV ENTERPRISES(AMBALA) Students Offices Printers
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
ASHOK COY HOUSE (PANCHKULA) Publishers Offices
HIND PAPER MART (AJMER) Printers Students
KRISHNA TRADERS(AGRA) Students Advertising agencies Printers Publishers
RATTAN STORES (AMRITSAR) Students Advertising agencies Printers Publishers Offices
SUBHASH STATIONARY (ALLAHABAD) Photostat Printers Stationers
MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Stationers
MAHAVIR PAPER STATIONARY(UDAIPUR) Students
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs out of 34 RDWs selling retail product to stationers =6Number of RDWs out of 34 RDWs selling retail product to student =20Number of RDWs out of 34 RDWs selling retail product to Advertising agencies =8Number of RDWs out of 34 RDWs selling retail product to Label manufacture =2
Number of RDWs out of 34 RDWs selling retail product to Photostat =5Number of RDWs out of 34 RDWs selling retail product to Offices =15Number of RDWs out of 34 RDWs selling retail product to Printers =17Percentage of RDWs out of 34 RDWs selling retail product to Stationers =1764Percentage of RDWs out of 34 RDWs selling retail product to student =5882Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352Percentage of RDWs out of 34 RDWs selling retail product to Label manufacture =588Percentage of RDWs out of 34 RDWs selling retail product to Photostat =1470Percentage of RDWs out of 34 RDWs selling retail product to Offices =4411Percentage of RDWs out of 34 RDWs selling retail product to Printers =50
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
RDWs VIEWS ABOUT MAIN COMPETITORS
JAIN PAPER (DELHI) JK ORIENT TRUEMAN STATIONARY MfgCOLtd(DELHI) JK MODI GANESH BOOK DEPOT (FAIZABAD) JK HARYANA TRADERS (FARIDABAD) MODI CHAMAN ENTERPRISES(GAHAZIABAD) JK VARDHMAN ENTERPRISES(GURGAON) JK RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) JK PARTAP STY MART (JALANDHAR) JK MODI GUPTA STY MART (JAMMU) GODREJ ORIENT SAURABH ENERPRISES(KANPUR) JK ORIENT SHREE LODHA SONS(KOTA) JK CENTURY JAIN BROTHERS(LUCKNOW) JK MANOJ STATIONARS(MEERUT) JK HARISH amp CO (MORADABAD) ORIENT KARAN PAPER MART(NOIDA) JK CENTURY GENERAL SUPPLY AGENCY (RISHIKESH) GODREJ ORIENT SOHAN LAL PRAN NATH (SAHARANPUR) JK MODI HARI DAS amp CO(SHIMLA) JK BEECO BUSINESS SYSTEMS(SHRINAGAR) GODREJ MODI ABHISHEK PAPERampSTATIONARY(VARANASI) JK ORIENT NARANG CARD GALLARY(SIRSA) JK SHRI BALAJI PAPER MART(HISSAR) JK SANJEEV CARDSampSTATIONARS(KARNAL) MODI ORIENT PARKASH ENTERPRISES(LUDHIANA) GODREJ JK AS TRADERS(PATIALA) MODI CENTURY ASHIS AGENCIES (CHANDIGARH) GODREJ JK RAJEEV SANJEEV ENTERPRISES(AMBALA) JK MODI ASHOK COY HOUSE (PANCHKULA) GODREJCENTURY
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
HIND PAPER MART (AJMER) JK amp ORIENT KRISHNA TRADERS(AGRA) JK MODI amp ORIENT RATTAN STORES (AMRITSAR) JK CENTURY amp MODI
SUBHASH STATIONARY (ALLAHABAD) GODREJCENTURY MAHESHVARI PAPERS Pvt Ltd(BAREILLY) CENTURY amp MODI MAHAVIR PAPER STATIONARY(UDAIPUR) JK CENTURY MODI
FROM THE ABOVE DATA IT IS CLEAR THATNumber of RDWs favoring that JK is the competitor of BILT =22Number of RDWs favoring that MODI is the competitor of BILT =12Number of RDWs favoring that ORIENT is the competitor of BILT =9Number of RDWs favoring that CENTURY is the competitor of BILT =9Number of RDWs favoring that GODREJ is the competitor of BILT =7
Percentage of RDWs favoring that JK is the competitor of BILT =647Percentage of RDWs favoring that MODI is the competitor of BILT =3529Percentage of RDWs favoring that ORIENT is the competitor of BILT =2647Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647Percentage of RDWs favoring that GODREJ is the competitor of BILT =2058This data clearly shows that BILT is facing competition mainly from the side of JK BILT is facing the least competition from GODREJ
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
RDWs VIWES ABOUT BILTrsquos PRICE
JAIN PAPER (DELHI) Accurate TRUEMAN STATIONARY MfgCOLtd(DELHI) High GANESH BOOK DEPOT (FAIZABAD) High HARYANA TRADERS (FARIDABAD) Accurate CHAMAN ENTERPRISES(GAHAZIABAD) Accurate VARDHMAN ENTERPRISES(GURGAON) High RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) Accurate PARTAP STY MART (JALANDHAR) High GUPTA STY MART (JAMMU) Accurate SAURABH ENERPRISES(KANPUR) Accurate SHREE LODHA SONS(KOTA) High JAIN BROTHERS(LUCKNOW) Accurate MANOJ STATIONARS(MEERUT) Accurate HARISH amp CO (MORADABAD) Accurate KARAN PAPER MART(NOIDA) High GENERAL SUPPLY AGENCY (RISHIKESH) High SOHAN LAL PRAN NATH (SAHARANPUR) Accurate HARI DAS amp CO(SHIMLA) High BEECO BUSINESS SYSTEMS(SHRINAGAR) Accurate ABHISHEK PAPERampSTATIONARY(VARANASI) Accurate NARANG CARD GALLARY(SIRSA) High SHRI BALAJI PAPER MART(HISSAR) Accurate SANJEEV CARDSampSTATIONARS(KARNAL) High PARKASH ENTERPRISES(LUDHIANA) Accurate AS TRADERS(PATIALA) Accurate ASHIS AGENCIES (CHANDIGARH) Accurate RAJEEV SANJEEV ENTERPRISES(AMBALA) High ASHOK COY HOUSE (PANCHKULA) High HIND PAPER MART (AJMER) High KRISHNA TRADERS(AGRA) Accurate RATTAN STORES (AMRITSAR) High SUBHASH STATIONARY (ALLAHABAD) Accurate MAHESHVARI PAPERS Pvt Ltd(BAREILLY) Accurate
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
MAHAVIR PAPER STATIONARY(UDAIPUR) Accurate
FROM THE ABOVE DATA IT IS CLEAR THAT 20 OUT OF 34 RDWs ARE SATISFIED WITH BILTrsquos PRICE amp 14 OUT OF 34 RDWs ARE NOT SATISFIED WITH BILTrsquoS PRICE
So percentage of price satisfaction = 5882Percentage of price dissatisfaction is = 4117
RDWs VIEWS ABOUT MODIFICATION
JAIN PAPER (DELHI) No need TRUEMAN STATIONARY MfgCOLtd(DELHI) packing should be
improved GANESH BOOK DEPOT (FAIZABAD) packing should be
improved HARYANA TRADERS (FARIDABAD) No need CHAMAN ENTERPRISES(GAHAZIABAD) No need VARDHMAN ENTERPRISES(GURGAON) bar coding should
be there on the packs RAJ PANCHAYAT PRAKASHSHAN(JAIPUR) No need PARTAP STY MART (JALANDHAR) color identification
should be there on the packs GUPTA STY MART (JAMMU) packing should be
improved SAURABH ENERPRISES(KANPUR) No need SHREE LODHA SONS(KOTA) No need JAIN BROTHERS(LUCKNOW) No need MANOJ STATIONARS(MEERUT) packing should be
improved HARISH amp CO (MORADABAD) No need KARAN PAPER MART(NOIDA) timely service
should be there GENERAL SUPPLY AGENCY (RISHIKESH) No need SOHAN LAL PRAN NATH (SAHARANPUR) No need HARI DAS amp CO(SHIMLA) No need
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
BEECO BUSINESS SYSTEMS (SHRINAGAR) quality should be improved
ABHISHEK PAPERampSTATIONARY(VARANASI) No need NARANG CARD GALLARY(SIRSA) No need SHRI BALAJI PAPER MART(HISSAR) No need SANJEEV CARDSampSTATIONARS(KARNAL) No need PARKASH ENTERPRISES(LUDHIANA) bar coding should
be introduce AS TRADERS(PATIALA) No need ASHIS AGENCIES (CHANDIGARH) No need RAJEEV SANJEEV ENTERPRISES(AMBALA) time service should
be there ASHOK COY HOUSE (PANCHKULA) No need HIND PAPER MART (AJMER) No need KRISHNA TRADERS(AGRA) No need RATTAN STORES (AMRITSAR) time service should
be there SUBHASH STATIONARY (ALLAHABAD) No need MAHESHVARI PAPERS Pvt Ltd(BAREILLY) bar voiding should
be introduced MAHAVIR PAPER STATIONARY(UDAIPUR) No need
FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
Percentage of RDWs who want improvement in packing =1176Percentage of RDWs who want improvement in Quality =294Percentage of RDWs who want improvement in service =882Percentage of RDWs who want introduction of bar- coding the packs =882Percentage of RDWs who want color identification of the packs =294
So total percentage of RDWs who want modifications =3528Percentage of RDWs who want donrsquot want any modification =6472
Limitations of the study
The limitations need to be considered during the research work are as following
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
Due to certain norms and regulations followed by the management of unit all the subjects could not be studied intensively
As such the report is subjected to a particular time frame since it is quite possible that the inferences may differ in different periods
Although the staff of Ballarpur Industries Ltd was very efficient and highly cooperative and they devoted enough of their valuable time with their employees
Findings amp conclusions
Findings amp conclusions
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
On the basis of data collected from the RDWs amp BILTrsquos staff the following results are obtained
BRANDS REB amp MATRIX is the retail product from Unit Shree Gopal which is maximum in sale
TOTAL RETAIL SALE Total retail sale from the RDWs is 300 to 350tonnes per month Average retail sale of RDWs is 176 tones Maximum sale is 5 tonnes amp minimum sale is 03 tones Percentage from the RDWs giving intermediate sale is maximum Average BILTrsquos share for the sale of retail products according to the data provided by RDWs is 6566 But actually this share is 76
CUSTOMERS the primary customers of BILTrsquos retail products are photostaters offices printers stationers students and advertising agencies Label manufacturers The maximum consumption of these products is that of students amp academic institutions amp the minimum consumption of it is by the label manufacturers
COMPETITORS OF RETAIL PRODUCTS main competitors of BILTrsquos retail products are JK MODI ORIENT CENTURY GODREJ etc According to the data provided by RDWs it is calculated that BILT faces maximum competition from the side of JK ampminimum competition from the side of ORIENT amp CENTURY paper mills
BILTrsquos POSITION AS A BRAND Remarks given by customers to BILT according to RDWs are excellent good fine and ok most of the customers according to RDWs have remarked BILT as very good amp fine brand According to RDWs BILT is the leading paper manufacturer However there are some customers according to RDWs who have no knowledge about BILT due to very less advertising of BILT products
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
BILTrsquos SEASONALITY After studying seasonality in sales of different RDWs it has been calculated that maximum sale of BILTrsquos retail products occur in the month of May amp June Minimum sale occur in the month of December
BILTrsquos PRICE From the data it is calculate that 4117 RDWs are not satisfied with BILTrsquos price amp 5887 RDWs are satisfied with BILTrsquos price instead of that the BILTrsquos paper is working in the market on the basis of his quality where BILT never compromise
MODIFICATION From the data calculated from 34 RDWs it is calculated that only 3528 want modification in packing quality service color identification etc 6472 RDWs do not want any modification which shows that BILT has established a very good position in the market
MARKET SHARE the market share of BILT in northeast westa amp south is 24 7 30amp15 Market share of BILTrsquos REB is 60 EB of JK makes 30 amp others make 10 Market share of BILTrsquos retail products in all directions are
NORTH =18SOUTH =25WEST =27EAST =6
REASONS OF BILTrsquoS SUCCESS
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
1 Set up of own pulp mill to lower the pulp cost
2 Total quality management (TQM)3 Taking over multinationals like sinar
mass4 Introduction of superior quality of
premium vendors5 Fast market quality information at
head office Gurgaon where Buyers are invited to report about any complaint amp when they report immediate action is taken Goodwill in the market is created
6 Better resource planning
THE MAJOR FINDINGS OF THE STUDY ARE
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
Paper is a cyclical industry This states that the prices of paper fluctuate twice or thrice in a year BILT holds a major chunk of market share in the paper industry BILT enjoys market leadership in coated paper range due to its unmatched quality and production Shree Gopal Unit holds sufficient space but still it requires more land for the implementation plans in respect to future expansion prospects Sustained availability of good quality of raw materials (forest based) Unit Shree Gopal insisted upon adequate modernization of the manufacturing assets It also takes into consideration of improvement of the infrastructure The unit carries effective environmental management Unit Shree Gopal continuously persisted on quality improvements and reduction in cost of production Some areas of the unit such as godowns are under utilized which must be managed properly The company is facing the shortage of power supply due to electricity cuts Heavy reliance on outside transporters for shipping of goods and materials
CONCLUSION
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
Paper industry is of cyclical nature and the global paper industry is on come back trail Indian paper industry has also started looking up Indiarsquos per capita consumption of paper is around 400kg which is one of the lowest in the world with the expected increase in literacy rate and growth of the economy an increase in the per capita consumption of paper is expected The demand for upstream market of paper medical grade coated paper tea bags and filter paper light weight online coated paper medical grade coated paper and etc is growing up These developments are expected to give fillip to the industry
The total capacity of the paper industry is about 15 million tones and it is growing at the rate of 6 Here again there is a big gap between demand and supply Demand is growing at 6 and supply at 3-4
There might be a fall of prices because of fall in global prices It is more of a psychological fall than a demand-supply mismatch The senior officials are quite sure that demand will soon out ship supply
BILT always look for good assets to add value to the operations It has the best distribution system in the country The operating performance speaks for itself In the sense virtually they are operating every year at 100 capacity utilization and selling the product If we look at the other best players in the industry they would never exceed 90 in good years and in bad years they go down to as low as 70
In India the maximum growth in writing and printing has come from copier paper the reason being the increase in photocopying BILT is also witnessing growth from coated paper The ratio between coated and uncoated paper is
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
highly skewed towards uncoated paper is the cheapest But with the developed countries The economy the consumption of coated paper is also increasing
The things have started looking better for the paper industry as a result of the revival in the Indian economy Even globally the paper prices have started moving up This will reduce the incidence of low cost imports The market share of BILT is around 22 and is expected to come up to 30 with in a year or so The paper market is growing by 6 and coated paper market is growing around 10 and copier around 12
Now the aim is to grow at higher percentage than these and for this BILT should realize that they have to do it by combination of both field expansion and looking at the possibility of future acquisition in the paper industry for this for future consolidation BILT should look at the domestic market and there are lots of companies in the block which we feel have a synergy with it
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
RECOMMENDATIONS amp SUGGESTIONS
The main of the study was to get knowledge about working in the marketing field in an organization amp to analyze the retail sale with help of data (BILTrsquos retail products BILTrsquos main customers competitors BILTrsquos position BILTrsquos services etc) collected from RDWs On the basis of study amp findings various recommendations were made which are given below -
1 It was found from the study that retail product IMAGE COPIER is maximum in sale so company should increase the production of IMAGE COPIER It is found from the study that maximum monthly sale is of 5 tones which is shown by some the RDWs which give maximum sale to BILT are given incentives which is a very good characteristic of BILT for Business There should also be increases in supply to these RDWs Some of the RDWs give minimum sale Their performance in the past should be examined amp then accordingly supply of retail products should be increased or decreased
2 Major consumers of BILTrsquos retail products are students So BILT should pose more emphasis on satisfying the demands of the students
3 it is found from the study that sale increases from march to September amp decreases form oct to feb Maximum sale occur in the months of May amp June Minimum sale occur in dec so BILT should plan its production amp supply according to demand for the market
4 Upgraded technology should be introduced in order to meet market specifications
5 Unit marketing should attend more complaints
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
6 There should be better coordination between marketing amp process
7 There should be more flexibility in manufacturing of specific orders
8 There had never been proper launching amp advertising of specific products BILT should start advertising it products which can increase its sale amp increase its market share from 76to100 After conducting the research various relevant findings revealed the true picture of the paper industry After studying about Unit Shree Gopal the conclusions drawn with some recommendations for improvements
BILT have their own USP focusing on quality The recommendations relate to continue same strategies along with diversion in the attributes like pricing promotion etc
Unit Shree Gopal is recommended to consider upon the transportation facility The unit is heavily relying upon the outdoor transporters who play their discretion the transportation which may prove hassles in the smooth flow of goods to the destination Hence bring scar to the brand name of BILT
BILT has built up a name of its own Almost whole of the country is familiar to the generic term for paper Thereby BILT is recommended to utilize this brand popularity as a positioning strategy to cater new unexplored markets
Unit Shree Gopal though a reputed well ndash known and active subsidiary of BILT have least concentration on various active marketing activates Their main emphasis is on passive marketing In these modern times it is said that marketing is the backbone of any business
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
Although the name is very popular but it is recommended to go in for improvement of their promotional mix by following professional approaches like brand positioning media advertising and other sales promotion techniques
Unit Shree Gopal is highly recommended to improve the quality of work life provided to the workers engaged in the production process The newly installed machinery is highly sophisticated but the older machines have poor quality of work life (in case of pollution poor lighting poor ventilation cleanliness etc)
These must be improved
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
BIBLIOGRAPHY
KOTLER PHILIP PRINCIPAL OF MARKETING MANAGEMENT SHARMA DD MARKETING RSEARCH ndash PRINCIPLES APPLICATION amp
CASES BOWERSOK DON J LOGISTICAL MANAGEMENT MACMAILLAN COMPANYrsquoS CATALOGUE BILT WEBSITE ( WWWBILTCOM ) ( WWWGOOGLECOM )
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
THANKS
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-
- ORDER
- PRODUCTION
- TCC MILL
- ORACLE
- RETAILERS
- CONSUMERS
- A
- PROJECT REPORT
- ON
- ANALYSIS ON
- AT
- BALLARPUR INDUSTRIES LTD
- SUBMITTED TO
- Maharishi Markandeshar Institute of Managmaent
- Maharishi Markandeshwar University
- Mullana (Ambala)
- (SESSION 2008-2009)
- UNDER THE SUPERVISION
- MRSANJEEV RAHEJA
- MRMUNISH DHIR
- CONTENT
- ACKNOWLEDGEMENT
-
- PREFACE
-
- HISTORY AND BACKGROUND
- INTODUCTION
- 1) Ballarpur Unit Distt Chanderpur Maharashtra
- LOCATION OF BILT
- UNIT SHREE GOPAL YAMUNA NAGAAR
- PRODUCT
- PLANT CAPACITY
- RAW MATERIAL
- MANPOWER
- MARKET
- PROCESS OF PAPER MAKING
- MAINLY PAPER IS CLASSIFIED IN TO THREE GRADES
- QUALITY POLICY
- TQM DR N EDWARDS DENINGS 14 POINTS
- ENVIRONMENT POLICY
- Pursuant to this goal we shall
- Environment and Safety
- Savings After Action I -99 KWH
- CORPORATE SOCIAL RESPONSIBILITY
- CORE VALUE
- VISION
- MISSION
-
- SWOT ANALYSIS
-
- STRENGTHS
- OPPROTUNITIES
-
- Weakness
-
- THREATS
- BRAND MASTER REPORT
- VARIOUS DEPARTMAENTS AT UNIT SHREE GOPAL
- ADMINISTRATIVE DEPARTMENT
- PROCESS DEPARTMENT
- ENGINEERING DEPARTMENTS-
- RGANISTION STRUCTURE
- POLICIES OF OBTAINING
- OBJECTIVE
- OBJECTIVE OF THE STUDY
- Mergers amp Acquisitions
- MAJOR MARKETING CHANNELS OF BILT
- Wholesalers
- Retailers
- Depots
- Sales manager
- Authorized Distributor
- Wholesalers
- Retailers
- Consumers
- ORGANISATIONAL STRUCTURE OF MSD
- Marketing Services Department
- North zone New Delhi Punjab HP Haryana JampK Rajasthan UP
- South zone Kerela Tamilnadu Andhra Pardesh Karnataka
- West zone Maharashtra Goa Gujarat MP Daman
- East zone West Bengal Assam Manipur Nagaland Tripura
- FUNTION OF MSD
-
- ORDER PROCESSING FLOW
-
- PROJECT
- Market quality information (MQI)
- Visual defects like
- Blochrsquos on paper
- Practical defects like
- Sampling Methods
- Data Collection Tools
- Data Analysis Tools
- Limitation Of The Study
- Data Analysis amp Interpretations
- NAME OF TETAIL BRANDS OF PAPER SOLD BY 34 RDWs
- Monthly retail sale of 34 RDWs
- So from the above data it can be calculated that
- Average monthly sale of 34RDWs = 1775 tones
- Maximum monthly sale = 5 tones
- Minimum monthly sale = 03 tones
- List of RDWs giving maximum sale
- List of RDWs giving minimum monthly sale
- Percentage of RDWs giving maximum sale = 2058
- Percentage of RDWs giving minimum sale = 2058
- Percentage of RDWs giving intermediate sale = 2058
- Percentage of BILTrsquos average share = 6555
- RDWS VIEWS ABOUT CUSTOMERS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs out of 34 RDWs selling retail product to Advertising agencies =2352
- RDWs VIEWS ABOUT MAIN COMPETITORS
- FROM THE ABOVE DATA IT IS CLEAR THAT
- Percentage of RDWs favoring that CENTURY is the competitor of BILT =2647
- RDWs VIWES ABOUT BILTrsquos PRICE
- RDWs VIEWS ABOUT MODIFICATION
- FORM THE DATA ABOVE IT CAN BE CALCULATION THAT
- Findings amp conclusions
- Findings amp conclusions
- NORTH =18
- REASONS OF BILTrsquoS SUCCESS
- THE MAJOR FINDINGS OF THE STUDY ARE
- CONCLUSION
- RECOMMENDATIONS amp SUGGESTIONS
- BIBLIOGRAPHY
-