Programming Language v. Business Language Camp... · Programming Language v. Business Language: One...
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Transcript of Programming Language v. Business Language Camp... · Programming Language v. Business Language: One...
![Page 1: Programming Language v. Business Language Camp... · Programming Language v. Business Language: One is LOGICAL; the other an ABSTRACTION Presented by James Smith . What Does a Communication](https://reader030.fdocuments.us/reader030/viewer/2022020109/5b8572427f8b9ae0498e49e7/html5/thumbnails/1.jpg)
Programming
Language v. Business
Language: One is LOGICAL; the other an ABSTRACTION
Presented by James Smith
![Page 2: Programming Language v. Business Language Camp... · Programming Language v. Business Language: One is LOGICAL; the other an ABSTRACTION Presented by James Smith . What Does a Communication](https://reader030.fdocuments.us/reader030/viewer/2022020109/5b8572427f8b9ae0498e49e7/html5/thumbnails/2.jpg)
What Does a
Communication
Transaction Look
Like?...
![Page 3: Programming Language v. Business Language Camp... · Programming Language v. Business Language: One is LOGICAL; the other an ABSTRACTION Presented by James Smith . What Does a Communication](https://reader030.fdocuments.us/reader030/viewer/2022020109/5b8572427f8b9ae0498e49e7/html5/thumbnails/3.jpg)
3 Communication Process
![Page 4: Programming Language v. Business Language Camp... · Programming Language v. Business Language: One is LOGICAL; the other an ABSTRACTION Presented by James Smith . What Does a Communication](https://reader030.fdocuments.us/reader030/viewer/2022020109/5b8572427f8b9ae0498e49e7/html5/thumbnails/4.jpg)
4
This results from “NOISE” in the Communication Process
![Page 5: Programming Language v. Business Language Camp... · Programming Language v. Business Language: One is LOGICAL; the other an ABSTRACTION Presented by James Smith . What Does a Communication](https://reader030.fdocuments.us/reader030/viewer/2022020109/5b8572427f8b9ae0498e49e7/html5/thumbnails/5.jpg)
5 Communication
Body Langua
ge 55%
Verbal 7%
Vocal 38%
* Based on research by Albert Mehrabian, Ph.D., Professor Emeritus, UCLA.
![Page 6: Programming Language v. Business Language Camp... · Programming Language v. Business Language: One is LOGICAL; the other an ABSTRACTION Presented by James Smith . What Does a Communication](https://reader030.fdocuments.us/reader030/viewer/2022020109/5b8572427f8b9ae0498e49e7/html5/thumbnails/6.jpg)
What does it mean to
have a “Common
Frame of Reference”?
![Page 7: Programming Language v. Business Language Camp... · Programming Language v. Business Language: One is LOGICAL; the other an ABSTRACTION Presented by James Smith . What Does a Communication](https://reader030.fdocuments.us/reader030/viewer/2022020109/5b8572427f8b9ae0498e49e7/html5/thumbnails/7.jpg)
What is the relationship
between
EXPECTATIONS and
CONFLICT?...
![Page 8: Programming Language v. Business Language Camp... · Programming Language v. Business Language: One is LOGICAL; the other an ABSTRACTION Presented by James Smith . What Does a Communication](https://reader030.fdocuments.us/reader030/viewer/2022020109/5b8572427f8b9ae0498e49e7/html5/thumbnails/8.jpg)
![Page 9: Programming Language v. Business Language Camp... · Programming Language v. Business Language: One is LOGICAL; the other an ABSTRACTION Presented by James Smith . What Does a Communication](https://reader030.fdocuments.us/reader030/viewer/2022020109/5b8572427f8b9ae0498e49e7/html5/thumbnails/9.jpg)
What Will Conflict
Look Like?...
![Page 10: Programming Language v. Business Language Camp... · Programming Language v. Business Language: One is LOGICAL; the other an ABSTRACTION Presented by James Smith . What Does a Communication](https://reader030.fdocuments.us/reader030/viewer/2022020109/5b8572427f8b9ae0498e49e7/html5/thumbnails/10.jpg)
Happy
Sad
Mad
Afraid
Ashamed
Confused
![Page 11: Programming Language v. Business Language Camp... · Programming Language v. Business Language: One is LOGICAL; the other an ABSTRACTION Presented by James Smith . What Does a Communication](https://reader030.fdocuments.us/reader030/viewer/2022020109/5b8572427f8b9ae0498e49e7/html5/thumbnails/11.jpg)
• Active Listening
• Email, phone, in-person,… richer context
• Manage the Gap – between expectations and reality
• Listen for the nature of conflict, to understand what issue
to address, and how
• Practice, practice, practice,…