Program Overview - HALO Branded Solutionshaloflyers.com/flyer_graphics/Schonhoff/SAGE/HALO... ·...
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Program Overview
Transcript of Program Overview - HALO Branded Solutionshaloflyers.com/flyer_graphics/Schonhoff/SAGE/HALO... ·...
Program Overview
HALO Branded Solutions
• One of the largest promotional marketing companies in the U.S.
• Annual revenue over $150M• More than 175 support staff, and more than 750
account executives nationwide• A vast array of corporate capabilities to support
and enhance your marketing initiatives
What We Do
HALO Branded Solutions• Brand Marketing Initiatives• Corporate Gifts• Service and Recognition• Incentives and Awards• Sweepstakes and Promotions• Safety and Wellness Programs
Where We Are
ATLANTIC OCEAN
PACIFIC OCEAN
Account Executives
NY
GULF OF MEXICO
63
58
28
41
32
1217
6
18
24
14
12
8
16
3
5
9
133
24
3
65
12
23
15
13
28
12
3
3
55
83
3
5
1
5 13
314
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16
12
5
75
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ATLANTIC OCEAN
PACIFIC OCEAN
Account Executives
NY
GULF OF MEXICO
63
58
28
41
32
1217
6
18
24
14
12
8
16
3
5
9
133
24
3
65
12
23
15
13
28
12
3
3
55
83
3
5
1
5 13
314
14
16
12
5
75
9
ATLANTIC OCEAN
PACIFIC OCEAN
Account ExecutivesAccount Executives
NY
GULF OF MEXICO
63
58
28
41
32
1217
6
18
24
14
12
8
16
3
5
9
133
24
3
65
12
23
15
13
28
12
3
3
55
83
3
5
1
5 13
314
14
16
12
5
75
9
Office Location
Some of Our Valued Clients
Advantages
• Size and strength – best pricing, best service, and extensive capabilities
• Geographic coverage - market knowledge and experience
• Technology capabilities – supply chain integration, web purchasing, reporting, etc.
• Measured performance and results
Technology Capabilities
• Web catalogs, informational sites, customer portals• Electronic system integration• Web-based order management, real time information• Reporting, tracking, follow-up, and customer service
Web Catalogs
• Full-featured catalogs with shopping cart, search functionality, email-a-friend, secure check out, real time inventory, etc.
Customer Experience
• All orders acknowledged via email
• Shipment notifications with tracking information sent via email
• All order history is available on-line
• Reporting and additional capabilities can be provided via customer portal
Order Processing
• Quality-focused processes backed by technology and highly-trained resources
• More than 150 key operational metrics measured continuously – from supplier performance to warehouse accuracy
• Designated contacts, paths of escalation, and dedicated support staff
Process Flow
• Your orders are captured on-line either via web catalog or account team member
• Web orders flow directly into our system, but are reviewed for common errors
• Two possible cases – inventory order shipping from our warehouse, or custom order utilizing suppliers and decorators
Warehousing
• Web site orders flow into back-office system
• Email confirmation to buyer• Pick ticket prints in warehouse• Order is picked, counted and checked• Order is packed by a second team
member, re-counted and re-checked• Email tracking info to buyer• Our measured order accuracy exceeds
99.6%!!
Custom Order
• Order is entered electronically via Web• Order is reviewed and imported directly into our system –
common errors eliminated• Customer receives electronic confirmation• Purchase orders flow electronically• Most suppliers communicate electronically• All order activity is visible to account team – includes
follow-up calls, vendors actions, EDI activity, etc. – all accessible in real time
Quality Assurance
• Dedicated specialists in each segment of the business –apparel, hard goods, imports, custom manufacture
• You’ll see a sample for approval on most orders• If it’s wrong, we’ll make it right, or no charge – but we work
really hard to make it right• Measured return rate of less than 1.1%
Contact Me To Get Started
Cindy SchonhoffPhone (314) 570-0771
Fax: 630.875.4692Email: [email protected]
Web: http://www.promoplace.com/cindyschonhoff
