Program Objective: This module is designed to educate front-line managers on the

potentially explosive issues of Workplace Harassment and Workplace Violence. Once

completed the participants will have a clear understanding of what constitutes

Workplace Harassment and Workplace Violence. They will understand their

responsibilities as managers and pro-active approaches to help protect the Company,

create a positive work environment, and eliminate issues before they are able to

escalate to formal complaints, charges and/or lawsuits.

What is Workplace Harassment – The Issues Defined?

Why are Front-line Managers Potentially “The Weakest Link?

Understanding How Third Party Agencies and the Legal System View Front-line

Managers.

Understanding the Legal Landscape and the

Potential Exposure to The Company and The

Manager. The Law and The Manager.

How to Recognize these Issues in Their Many

Different Forms – The 10 Danger Zones.

Supervisor Responsibilities. Make Sure they

Know What to Do and How to Respond.

Recognizing “The Critical Moment” and the

One Thing the Supervisor Should Never Say

when Confronted with a Potential Situation.

The Deadly Traps that Supervisors Should Never Get Caught In.

What is Workplace Violence – The Issues Defined?

Understanding Work Situations that may Be Prone to Workplace Violence.

Behavior that May be Perceived as Workplace Violence.

Recognizing Personal Situations that Spill Over into the Workplace.

Strengthening The Link – Things the Supervisor can Do to Minimize WP Violence.

The Weakest Link The Five O’clock News

Workplace Harassment & Violence

“The Company is only as strong as its Weakest Link”

Program Objective: This module is designed to educate front-line managers on the

importance of proper discipline, documentation and the elements of an appropriate and

defensible discharge. They will understand their responsibilities as managers and pro-

active approaches to help protect the Company, create a positive and productive work

environment, and eliminate issues that may cause liability to the Organization due to

poor and inadequate practices in dealing with employee performance and behavior.

Understanding the Legal Landscape Associated with Employment Actions

such as Terminations, Demotions, and

Discipline.

The Importance of “Show Me” and Why

Not being Able to Do So Will Kill You Every

Time.

Understanding the Different Categories of

Discipline and Documentation.

The Progressive Discipline Concept. When

to Use It, When not to Use It.

The Fundamental Responsibilities of Front-

line Managers.

All Front-line Managers Must Know the

“Danger Zones” of Discipline and

Documentation.

“The 8 Laws of Documenting Discipline”

that all Managers need to Understand.

The Top 10 Reasons against Terminating On-The-Spot.

Is There Ever “Too Much Show Me”? Understanding the Right Mix.

The Discipline and Discharge Checklist; Follow it Every Time.

The Different Components of Discipline and Technical Proficiency.

All Judges Are From Missouri – “The Show Me State”

Discipline, Documentation & Discharge

“The Company is only as strong as its Weakest Link”

The Weakest Link

“SHOW ME”

Program Objective: This module is designed to train front-line managers on the

importance of effective leadership and how their style impacts the Organization. This

program defines what “effective” leadership IS and IS NOT and it gives managers a safe,

fun way to understand the strengths and challenges that they bring to the table. After

completing the program they will gain a greater appreciation for the impact that they

have on others as well as discover how others may respond to their style. The goal of

this program is to learn how to leverage management strengths, enabling both

managers and their employees to be more effective.

Understanding What Leadership Is and

Is Not!

The Leadership Challenge.

Leadership verses Management;

Understanding the Balance.

The Effects of Leadership – The Good,

The Bad & The Ugly.

Appropriate Leadership for Front-line

Managers….It’s not that Difficult!

This final segment will involve a self assessment using the DiSC Classic Profile system. This powerful self assessment instrument is used for front-line managers to discover their strengths and weaknesses and increase their interpersonal effectiveness. The DiSC Classic is used in a variety of situations, including helping managers adapt their behavior for more effective interactions, helping teams improve communication, improve performance, deal more effectively with conflict and value differences.

Point, Shoot, Aim

Effective Front-Line Leadership

“The Company is only as strong as its Weakest Link”

The Weakest Link

D i

S C