PROGRAM HANDBOOK - nebula.wsimg.com
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PROGRAM HANDBOOK Save on Products and Services That People Need and Use!
Transcript of PROGRAM HANDBOOK - nebula.wsimg.com
Save on Products and Services That People Need and Use!
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TeleHealth Services1 Page 2
Licensed Clinical Counseling Page 6
Identity Theft Protection1 Page 6
Legal Care Solutions Page 7
Roadside Assistance Page 8
Technical Support Page 11
Health Advocacy Services Page 11
Terms & Conditions Page 12 1 - Currently not available in all states
HEALTH ADVOCACY SERVICES
Congratulations on joining the iMD Plus community! By becoming an iMD Plus member, you’re saving on your personal healthcare, prescription medications, pet care and more. For your convenience, we have included a Table of Contents below that will assist you with navigating through this brochure. It will help get you familiarized with all the new lifestyle benefits you now have at your fingertips.
If you decide that you are not satisfied for any reason you can cancel and
receive a FULL refund provided you have not used your benefits and return your
fulfillment materials postage paid.* You must request cancellation within the
first 10 days of the Effective Date shown on your iMD Plus membership card.
(See Terms and Conditions for complete details)
RISK-FREE REVIEW & MONEY-BACK PLEDGE100%
WELCOME TO iMD PLUS!
*If your fulfillment materials are not mailed back postage paid, we will deduct 25% or $10, whichever is greater, from your enrollment fee. In order to not affect your refund, the complete fulfillment materials must be returned by a trackable means (ie. Fedex, UPS, USPS) to iMD Plus within 10 days of the Effective Date.
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800-426-18322 www.iMDplus.com
SEEING A DOCTOR IS NOW JUST A CALL OR CLICK AWAY!
Interactive MD (iMD) is like having a doctor on demand. iMD is a technologically advanced system that allows you to consult with a doctor by phone or computer at any time. Interactive MD is an ideal 21st century healthcare option that’s convenient, cost-effective and user-friendly.
Speak with a doctor live while traveling, or from the comfort of your own home or office – day or night.
• Acid reflux • Acne • Allergies • Asthma • Birth control • Family planning • Bladder infection • Bronchitis • Cellulites • Cold & Flu • Constipation • Diarrhea • Diabetes • Gout
• Hair Loss • Headache • Heartburn • Hemorrhoids • High blood pressure • Infections • Joint ache & pains • Nausea • Pneumonia (mild) • Rashes • Shingles • Sinus conditions • Sore throat • Stable herpes
• Thyroid conditions • Urinary tract infection • Yeast infection
Pediatric Care (Ages 6yrs and up)
• Cold & Flu • Constipation • Hemorrhoids • Fever • Nausea • Pink eye • Stomach viruses • Vomiting
• Traveling?
WHEN AND WHY TO USE INTERACTIVE MD:
PROVIDED BY:
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800-426-1832 www.iMDplus.com
TELEHEALTH SERVICES
Medical Consultations - Done by phone or video conferencing, licensed physicians will provide you with a thorough assessment, and can discuss a wide range of common medical issues and/or conditions.†
Consultation Costs - As a member, you will receive 2 FREE Medical Consultations per year. Each additional will cost $40. (subject to change)
INTERACTIVE MD IS AVAILABLE TO YOU IN TWO WAYS:
Phone Call†
time over the phone.
over the internet.
To have a virtual consultation with the next available doctor:
Call 1-888-866-7909 and have your subscriber ID available.
OR
Go to www.iMDplus.com and Login on the right of the page using your
username and password. If you have not yet set-up your Interactive MD
account call Customer Service and they will help you. If you do not remember
your password just click “Forgot Password” and we will e-mail you a new one.
Step 1 - Complete your electronic health record.
Step 2 - Select the type of consultation: advice or full diagnostic visit.
Step 3 - Choose how you would like to connect: by video or phone.
When you are ready to start, just click on “Schedule a Consult”. Our system
will locate the next available professional. Just sit back and wait, a doctor will
be connecting with you shortly.
HOW TO ACCESS+
ONLINE
† Video and phone consultations subject to state availability, and all applicable laws, rules and regulations. You must complete a Medical Assessment and History Questionnaire prior to your scheduled medical consultation. Prescriptions will only be issued when indicated and approved by a physician and as permitted by law in your state. Interactive MD is not intended to replace your primary care physician. Interactive MD is not health insurance. Interactive MD physicians do NOT prescribe controlled medications. If you have an emergency, please dial 911. All Interactive MD services are HIPAA Compliant.
$ Please note: Medical professionals using the iMD platform must abide by various laws, rules and regulations which may impact their ability to (a) diagnose and recommend treatment for certain conditions, and (b) prescribe medication in the absence of an in-person examination.
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800-426-1832 www.iMDplus.com
+ $TART $AVING TODAY! See if you qualify for prescription assistance in one of three ways:
BY MAIL
• Prescription Assistance Form
Protected Health Information
them to IMD Plus using the enclosed
prepaid envelope.
BY FAX
• Prescription Assistance Form
of Protected Health Information
fax them to IMD Plus at: xxx-xxx-xxxx.
ONLINE
to fill out the necessary forms. Your forms
will be submitted online automatically upon
completion.
Protected Health Information
When you have submitted your completed forms, please call us to setup an appointment with one of our Prescription Specialists. He or she will verify your information, explain the process and answer any questions you may have. For quicker service, call Member Services directly at 1-800-426-1832.
Our RX Advocates will then go to work for you to try to obtain any savings on medications that you may be eligible for. This process will take upwards of 2 to 4 weeks.
“I NEED MY MEDICATIONS TO SURVIVE, BUT MY PRESCRIPTION COSTS ARE KILLING ME FINANCIALLY.”
At iMD Plus we hear this grievance on a daily basis. But, what many of our members don’t realize is this, there ARE funding options out there that can assist them with the hurtful cost of maintenance and preventative drugs. That’s where our Prescription Expense Assistance Department comes in. They work diligently on your behalf to identify any prescription savings you may be eligible for including:
• Free Medications • Discounted Medications
iMD PLUS RX ADVOCATES LEAVE NO STONE UNTURNED....
Our Trained Experts Will Search Every Available Option To Help You Save On Your Prescription Medications:
PRESCRIPTION EXPENSE ASSISTANCE (RX ADVOCACY)
PRESCRIPTION EXPENSE ASSISTANCE (RX ADVOCACY)
CharitiesManufacturers Mail Order Programs
WHAT OUR MEMBERS ARE SAYING ABOUT THE iMD PLUS RX ADVOCACY PROGRAM:
I was paying over $350 PER MONTH on meds. With my new
RX policy, I will now be paying $60 every 6 months for all of my
medications, including FREE insulin!
- Paul C, Chicago, IL - Sharon W, Des Moines, IA
I have one prescription that costs $383 per month and had to travel very far to get it. With this program, I am now getting it absolutely free, plus I receive a 90-day supply through the mail.
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• Small co-pays • Mail order options
PRESCRIPTION EXPENSE ASSISTANCE (RX ADVOCACY)
DON’T SEE YOUR MEDICATIONS? No problem, call Customer Service and speak with
a representative who will go through a full list of medications and supplies that we can help you with.
COMMON CONDITIONS FOR RX ASSISTANCE*
PRESCRIPTION EXPENSE ASSISTANCE (RX ADVOCACY)
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HOW CAN WE HELP?
Our staff will work with you to identify which medications you are currently taking and programs that are available to help you reduce your costs. Here are some of the ways that we can typically help (where and when available):
• Free Medications • Discounted Medications • Small Co-Pays • Mail Order Options
Conditions Names of Medications (Not Limited To)
Lymphoma Rituxan Folotyn Treanda Arranon
Melanoma Temodar Emend
Ovarian Cancer Doxil Gemzar
Prostate Cancer
Thyroid Synthroid Levothroid Levoxyl
Medication/Supplies Names of Medications/Supplies
Insulin
Lantus Novalog Byetta Onglyza Humalog Levemir Humalin Novolin R&N Symlin *Flex Pens Also Available*
Meters Freestyle Freestyle Lite Precision
Test Strips Freestyle L Freestyle Lite Precision Ultra One Touch
Needles BD Fine Syringes (Most Common) U100 U500
Lancets Simple Lancedet Automatic Lancet Device Laser Lancet
Medication (Oral) Metformin Janument Glyburide Avandia Actos Glucotrol (Glipizide)
Conditions Names of Medications (Not Limited To)
ADD/ADHD Vyvanse Concerta
Antibiotics Flagyc Vibramycin
Arthritis/Fibromyalgia Meloxicam Cymbalta Naproxen Ibuprofen
Asthma/COPD
Bi- Polar Lamictal Depakote
Breast Cancer
Cervical Cancer Gardasil Uroxatral
Cholesterol
Colon Cancer Avastin Xeloda Betaseron Erbitux Vectibix
Diabetes See diabetes medications chart
HIV/AIDS
Epivir Retrovir Fuzeon T-20 Epzicom Combivir Emtriva Trizivir Truvada Atripla
Kidney Disease Afinitor Sutent Votrient Nexavar Sensipar Torisel
Leukemia
Lung Cancer Tarceva Hycamtin
COMMON DIABETES MEDICATIONS CHART
* List is subject to change at any time. Generic versions may be the only type available.
Please note: The prescriptions listed here are illustrative of the medications available through the Prescription Assistance Program. However, that does not necesssarily mean that a doctor can prescribe these drugs to you using the iMD telemedicine platform. Some drugs on this list can only be prescribed following an in-person examination by a physician.
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BEHAVIORAL HEALTH ASSISTANCE 24/7
Whether you’re having financial, substance abuse, family or work related difficulties, sometimes it just helps to have someone to speak to. With the iMD Plus LICENSED CLINICAL COUNSELING plan, members are eligible to phone a Licensed Clinical Counselor at any hour - in complete confidentiality - 365 days a year via a dedicated toll free number.
KEEP WHO YOU ARE - UNDER WRAPS - WITH INFOARMOR®
The phone rings and it’s your credit card company. Someone just charged a $2,000 Flat Screen to your account, but it wasn’t you. In today’s technologically advanced world, computer hacking and online fraud is ever increasing, leaving us all vulnerable to Identity Theft. Since the best offense is a good defense, it’s time to protect yourself with the iMD Plus ID THEFT PROTECTION plan from InfoArmor®. Enroll with InfoArmor today at 800-555-555, and receive the following 3 safety features:
MONITORING – ID Theft Monitoring searches and monitors your past history, as well as real time identity frauds or threats. Monitoring is secure and hassle-free, and identity alerts are actionable.
RESOLUTION – Upon notification of an identity theft incident or breech, a Privacy Advocate will act on your behalf, acting as a dedicated case manager. Once an alert is received, members should immediately call InfoArmor® at: xxx-xxx-xxxx.
INSURANCE – If your identity is stolen despite taking the necessary precautions above, you may receive up to $25,000 in indemnity to cover any lost wages or legal expenses incurred, as a result of said ID Theft.
LICENSED CLINICAL COUNSELING
IDENTITY THEFT PROTECTION
Call xxx-xxx-xxxx toll-free, to speak with a Licensed Clinical Counselor.
Counselor will conduct an initial assessment.
You will receive guidance when your needs are determined by the Counselor.
Counselor will then align the appropriate resource(s) for you, be it additional help from a local Provider, or community agency - and more.
+ STRESSED AND NEED TO TALK WITH SOMEONE NOW? HERE’S HOW:
PROVIDED BY:
PROVIDED BY:
800-426-1832 www.iMDplus.com
PUT THE LAW ON YOUR SIDE WITH LEGAL CLUB OF AMERICA®
Caught speeding to work? Want to incorporate your fledgling business? Finally bought that dream house and need a lawyer to represent you at your closing? Whatever “the case” may be, you now have the law on your side with iMD Plus’ LEGAL CARE SOLUTIONS plan. With unlimited access to a proprietary network of attorneys in all 50 states, members will receive both free and discounted legal care, simply by picking up the phone.
With legal care solutions by Legal Club of America, you can get peace of mind when it comes to resolving most legal problems you may encounter.
PROVIDED BY:
CONTACT US
attorneys in your area. Be sure
to have your Subscriber Number
available.
to you.
your free consultation on a need-be,
case-to-case basis.
EXAMPLES OF FREE LEGAL SERVICES:
• Initial phone and face-to-face consultations for each new legal matter (no time limit). • Plan attorneys will prepare a free Living Will for you and your family, and update the Will annually. • Plan attorneys will help subscribers represent themselves in small claims court.
EXAMPLES OF GREATLY DISCOUNTED SERVICES:
Legal Services Subscriber Rate Non-Subscriber Rate
Traffic Ticket Defense $89.00 $199.00 Name Change $155.00 $365.00 Simple Will with Minors Trust $250.00 $530.00 Chapter 7 Bankruptcy $750.00 $1,500.00 Non-Support (Spouse/Child) $275.00 $1,490.00 Simple Divorce $275.00 $1,100.00 Regular Incorporation $295.00 $585.00 Personal Real Estate Closing $250.00 $675.00
Disclaimer: When you call for your free legal consultation, please be sure to mention Legal Club of America to receive your free or discounted legal services.
HOW TO ACCESS+
IDENTITY THEFT PROTECTIONROADSIDE ASSISTANCE
TOWING / LOCKOUT / EMERGENCY ROADSIDE ASSISTANCE • Get reimbursed up to $100 or $150 toward Towing and Emergency Road Service.
• Tow at no cost to the dispatched mechanical service provider, or a destination of your choice; up to your benefit limit.
• 24/7 Toll-Free dispatch service includes jump starts, gas delivery and flat tire changes; up to your benefit limit.
• Locked out? Disabled vehicle? Out of Gas? Call 888-866-7908 for service.
Car problems, we’ve all been there. All of a sudden, your car won’t start. If only our batteries could warn us that they’re about to go kaput, right?! Or, you’re putting groceries in the car and the next thing you know, you realize you locked your keys in with your milk and eggs. It happens to all of us - you most certainly are not alone - and that’s why having a Scripts Plus Roadside Assistance plan from Allstate® is critical. It puts you back in the driver’s seat, in minimal time, with minimal or no costs.
HIT-AND-RUN REWARD BENEFIT - UP TO $5,000 An amount up to your benefit limit will be paid as a reward to the witness(es) who provide(s) information leading to the arrest and conviction of the accident felony offender (no lesser or different offense) of anyone responsible for bodily injury to you, your spouse or other designated driver, because of a hit-and-run accident.
REMIBURSEMENT LEGAL DEFENSE BENEFIT - UP TO $750 The Legal Defense benefit provides payment for attorney fees – up to the benefit limit – to defend you in court if you are charged with certain moving violations of motor vehicle laws while driving an eligible vehicle. You may choose any attorney (other than yourself or a family member) to represent you.
TRIP INTERUPTION - UP TO $750 If your vacation or personal trip is interrupted as a result of a collision involving your eligible vehicle, you may qualify for reimbursement of certain expenses incurred within 72 hours of the collision; certain restrictions apply.
+ For more information on all of your benefit & reward limitations and restrictions:
Call 800-555-5555 OR Visit www.iMDplus.com/Roadside
PROVIDED BY:
800-426-1832 www.iMDplus.com
HOW TO ACCESS+ For more information on the full range of discounts and savings available:
Call 800-555-5555 OR Visit www.iMDplus.com/Entertainment
PROVIDED BY:
ENTERTAINMENT & TRAVEL SAVINGS
The iMD Plus Entertainment & Travel Savings plan provided by Entertainment FV® offers its members powerful discounts on pretty much anything and everything lifestyle related. Don’t want to pay full price for your oil change? We don’t blame you. Want to rent that vacation condo for less? No problem! With Entertainment FV and iMD Plus on your side, we’ll help you live life to the fullest, and save you some green in-between.
Movie Tickets
Hotels & Vacations
Car Rentals
Floral Savings
Restaurants & Dining
Events & Attractions
Dry Cleaning
SAVE MONEY WITH DISCOUNTS ON THOUSANDS OF LOCAL & NATIONAL SERVICES, INCLUDING:
%OF F
FREE P.A.L.S. Tag Did Rover get out again?
Register for FREE for 24/7 Pet Recovery Services, and get notified the moment your
furry friend gets found!
$avings on Pet Supplies Save 10%-30% off Pet Supplies and Specialty
items from thousands of participating merchants!
$avings on Medical Services Search participating
Veterinarians in all 50 states & Puerto Rico, and save 25%
off medical services. No claim forms or deductibles = no
hassle!
number and your zip code.
3. Click on “Pet Assure Benefit” at the
bottom of the page.
create your login and password, and
register for your complimentary PALS Tag.
OR
Assure® logo at participating merchants.
For more info on PALS tags, or any other
participating practices, call
PET CARE SAVINGS
Pets are family too, which is why iMD Plus has partnered with Pet Assure® - a service that provides simple, affordable access to quality veterinary care.
With Pet Assure you can start saving immediately on your pet’s medical and supply care needs, and even enroll your pets in their 24/7 Pet Assistance Locator Service program (PALS Tag), which will give you peace of mind in case they ever go lost or missing.
iMD Plus Pet Assure Program Includes:
P.A.L.S.
800-426-1832 www.iMDplus.com
TECHNOLOGICALLY-CHALLENGED? WE CAN HELP. Not sure how to upload or print? Ever thought you might blow up a whole computer just because you pressed one wrong button? Many of us have no clue how to work all the new-fangled contraptions out there nowadays. But, have no fear technologically-challenged members…TECH SUPPORT provided by iMD Plus is here!
LIKE HAVING YOUR OWN HEALTH INSURANCE SECRETARY We can teach you and your covered dependents to learn how to navigate the healthcare system and decode clinical and administrative issues. Subscribing to HEALTH ADVOCACY SERVICES is like having your own health insurance secretary that can assist you to:
• 1 hour of Free Service each month • Certified, licensed technicians • Small or large challenges: software installation, virus issues, apps help and more • Secure, remote environment: Online, Chat Service, Phone
• Support is a toll-free phone call away at: 888-881-9546 • Tech support available M-F 8am-8pm CST and Saturdays 8am - 2pm CST. • Subscribers can purchase additional service at the cost of $0.99 per minute
• Deal and communicate with Insurance companies • Negotiate medical bills • Help with Diagnosis-Based Assistance Programs and associated costs.
• Review hospital bills • Locate support groups • Assist with completing qualification applications
TECHNICAL SUPPORT
TECHNICAL SUPPORT
Call 800-555-5555
800-426-1832 www.iMDplus.com
TERMS AND CONDITIONS Overview. The iMD Plus Program (the “Program”) is a subscription-based lifestyle, healthcare, and prescription discount program which allows its Members and their Dependent Family Members access to numerous cost-saving and assistance-based services. It is offered to all U.S. residents at least 18 years of age, except where prohibited. By enrolling into the Program, you agree to the terms and conditions stated herein, subject to any amendments or newer versions posted on the Program’s website, www. interactivemd.com.
Not Insurance. The Program is a package of non-insured benefits that offer significant value and convenience to its Members. It is not, however, an insurance policy, nor does it meet the minimum essential coverage requirements under the Affordable Care Act. The Program does not make direct payments to the providers of medical services. To speak with a licensed insurance agent for further assistance, contact iCan Benefit Group at 1-800- 601-0543.
Risk-Free Review Period. All new Members who have yet to utilize their benefits have a ten (10) day risk-free review period to evaluate the Program (the “Review Period”). To be eligible, you must request cancellation within the first 10 days of the “Effective Date” of your membership, as shown on your Interactive MD Plus Card. Requests must be made by calling Member Services. To receive a refund of the Enrollment Fee, if any, you must return all package materials within the first ten (10) days of the Effective Date to: iCan Benefit Group LLC c/o Member Services, 5030 Champion Blvd G11 #134, Boca Raton, FL 33496. Return packages must be sent by trackable means, and proof of delivery does not constitute proof of receipt. Eligible refunds are processed as soon as they are received and normally appear on your appropriate bank or credit card account within ten (10) days of processing.
Use of Benefits. The Program Benefits are available to you, the Member, and your Dependent Family Members, by calling Member Services at the number printed on your Interactive MD Plus Card, or visiting us online at www.interactivemd.com. Dependent Family Members can include, where applicable, your spouse and immediate family members who are under the age of 25 who are living with you and are financially dependent upon you, the Member. You are responsible for disclosing your eligible Dependent Family Members to us so that we can provide you and your family with the best possible service.
Program Term & Cancellation. Your membership is on a month-to-month basis, automatically renewing the same day of each following month. For example, if your Effective Date is November 15th, your membership will automatically renew the 15th of each following month, unless cancelled. You must cancel your membership before it renews each month in order to avoid the billing of the next month’s membership fees. If you cancel your membership, your membership will not renew and your membership will terminate immediately. There are no refunds or credits for partially used periods. Except for cancellations made during the risk-free review period, you will continue to have access to the Program benefits until the final day of your last billed month.
Authorization of Fees. By becoming a Member, you agree to and authorize all charges for or incurred in connection with the Program to be made against your bank or credit card account on file. If you do not effectively cancel during the risk free review period, you will be deemed to have confirmed your continuing authorization for all charges that accrue while you are a Member to be withdrawn from or charged to your Billing Account, including withdrawals and charges that may be processed after you cease to be a Subscriber for charges that accrued while you were a Member. Depending on the Effective Date you selected when you enrolled, charges will be submitted on or about the same calendar day of each month for the next month (your “Billing Date”). Payment of any charges will not be deemed confirmed until five business days after the date of the receipt of such payment from your Billing Account by automatic bank draft or credit card.
Payments to Providers for Products & Services. You agree that you and your covered Dependent Family Members are solely responsible for payment of any amounts due for products or services obtained by you or your covered Dependent Family Members in connection with your Membership. Failure to make prompt payment of the amounts due may result in the termination of your Membership. Under no circumstances shall the Program or its administrators shall be considered either a guarantor or payor for any products or services provided to any Member by any third party unless explicitly represented in the Benefits.
General Release. All Benefits and Program service is provided AS-IS without implied or express warranty of any kind. You, on behalf of yourself and all of your covered Dependent
Family Members, hereby forever release, acquit and discharge each of the Interactive MD, LLC, iCan Benefit Group, LLC and their respective affiliate companies, officers, directors, employees and agents from any and all liabilities, claims, demands, actions and causes or action that you, or your covered Dependent Family Members may have by reason of any monetary damage or personal injury sustained as a result of or in connection with the provision or lack thereof of any and all Benefits or other benefits, services, or merchandise made available through or as a result of your Subscription. The sole recourse available to you and your covered Dependent Family Members shall be cancellation of your Subscription and any refund available as provided in the Risk-Free Review Period section of these Terms and Conditions.
Governing Law, Arbitration. The Program, and its terms, conditions and limitations are governed by and construed in accordance with the laws of the state of Florida, without regard to conflict of laws provisions. You agree that any dispute, claim or controversy arising out of or relating in any way of your Membership, these Terms and Conditions, including this section, shall be determined by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. You agree that, by agreeing to these Terms and Conditions, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and we are each waiving the right to a trial by jury or to participate in a class action. Each party is responsible for the filing fees associated with arbitration proceedings. Unless you and we agree in writing, you may only bring an action on behalf of yourself and not an action on behalf of a class of Members. This arbitration provision shall survive termination of this Agreement and the termination of your Membership.
Privacy Policy. Financial and personal information security are of the utmost concern. Your personal, non-public information is stored safely and securely, and only shared with our trusted partners in order to maintain and service your Membership. We will never share non-public information about you unless required or permitted by law. We may offer you special offers we believe is to your benefit, on behalf of trusted third parties.
Updates to these Terms and Conditions. The most recent version of these Terms and Conditions shall be posted online at the Program’s website, www.interactivemd.com. Any changes made to these Terms and Conditions will take effect immediately and apply retroactively to all current Members.
IMPORTANT NOTE ABOUT TELEMEDICINE SERVICES: Telemedicine services are a complement to primary care, not a substitute. If your primary care physician is unavailable, the licensed physicians using this telemedicine platform may be able to help you with common ailments. Telemedicine is not suitable for use by individuals who need emergency care. If you need emergency care, please dial 911. If you are uncertain as to whether you require emergency care, a physician may be consulted through the telemedicine system to help you make that determination. Healthcare professionals utilizing the iMD Plus system must abide by all applicable laws, rules and regulations. In some states these laws, rules and regulations may prohibit a doctor from diagnosing a medical condition or prescribing medications in the absence of an in-person examination. A prescription is not guaranteed and will only be issue when clinically appropriate. Healthcare professionals utilizing the iMD Plus system may, in certain instances, recommend you make an appointment with a physician (preferably your primary care physician) for an in-person examination and may recommend follow-up care. When using the telemedicine system, it is critical that you describe your symptoms accurately and honestly. Make sure you tell the physician about any medications you are taking. The more information the physician has, the better. Please understand that telemedicine has limitations that may prevent a physician from diagnosing certain conditions or recommending treatment. In such instances, you should make an appointment with a physician for an in-person examination. You will be asked to provide a health history prior to any consultation along with a consent to receive telemedicine services. Healthcare professionals using this technology platform are independent professionals and solely responsible for the medical services provided. iMD Plus is not a healthcare provider and does not interfere with the services provided by these independent healthcare professionals.
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TeleHealth Services1 Page 2
Licensed Clinical Counseling Page 6
Identity Theft Protection1 Page 6
Legal Care Solutions Page 7
Roadside Assistance Page 8
Technical Support Page 11
Health Advocacy Services Page 11
Terms & Conditions Page 12 1 - Currently not available in all states
HEALTH ADVOCACY SERVICES
Congratulations on joining the iMD Plus community! By becoming an iMD Plus member, you’re saving on your personal healthcare, prescription medications, pet care and more. For your convenience, we have included a Table of Contents below that will assist you with navigating through this brochure. It will help get you familiarized with all the new lifestyle benefits you now have at your fingertips.
If you decide that you are not satisfied for any reason you can cancel and
receive a FULL refund provided you have not used your benefits and return your
fulfillment materials postage paid.* You must request cancellation within the
first 10 days of the Effective Date shown on your iMD Plus membership card.
(See Terms and Conditions for complete details)
RISK-FREE REVIEW & MONEY-BACK PLEDGE100%
WELCOME TO iMD PLUS!
*If your fulfillment materials are not mailed back postage paid, we will deduct 25% or $10, whichever is greater, from your enrollment fee. In order to not affect your refund, the complete fulfillment materials must be returned by a trackable means (ie. Fedex, UPS, USPS) to iMD Plus within 10 days of the Effective Date.
2
800-426-18322 www.iMDplus.com
SEEING A DOCTOR IS NOW JUST A CALL OR CLICK AWAY!
Interactive MD (iMD) is like having a doctor on demand. iMD is a technologically advanced system that allows you to consult with a doctor by phone or computer at any time. Interactive MD is an ideal 21st century healthcare option that’s convenient, cost-effective and user-friendly.
Speak with a doctor live while traveling, or from the comfort of your own home or office – day or night.
• Acid reflux • Acne • Allergies • Asthma • Birth control • Family planning • Bladder infection • Bronchitis • Cellulites • Cold & Flu • Constipation • Diarrhea • Diabetes • Gout
• Hair Loss • Headache • Heartburn • Hemorrhoids • High blood pressure • Infections • Joint ache & pains • Nausea • Pneumonia (mild) • Rashes • Shingles • Sinus conditions • Sore throat • Stable herpes
• Thyroid conditions • Urinary tract infection • Yeast infection
Pediatric Care (Ages 6yrs and up)
• Cold & Flu • Constipation • Hemorrhoids • Fever • Nausea • Pink eye • Stomach viruses • Vomiting
• Traveling?
WHEN AND WHY TO USE INTERACTIVE MD:
PROVIDED BY:
2
800-426-1832 www.iMDplus.com
TELEHEALTH SERVICES
Medical Consultations - Done by phone or video conferencing, licensed physicians will provide you with a thorough assessment, and can discuss a wide range of common medical issues and/or conditions.†
Consultation Costs - As a member, you will receive 2 FREE Medical Consultations per year. Each additional will cost $40. (subject to change)
INTERACTIVE MD IS AVAILABLE TO YOU IN TWO WAYS:
Phone Call†
time over the phone.
over the internet.
To have a virtual consultation with the next available doctor:
Call 1-888-866-7909 and have your subscriber ID available.
OR
Go to www.iMDplus.com and Login on the right of the page using your
username and password. If you have not yet set-up your Interactive MD
account call Customer Service and they will help you. If you do not remember
your password just click “Forgot Password” and we will e-mail you a new one.
Step 1 - Complete your electronic health record.
Step 2 - Select the type of consultation: advice or full diagnostic visit.
Step 3 - Choose how you would like to connect: by video or phone.
When you are ready to start, just click on “Schedule a Consult”. Our system
will locate the next available professional. Just sit back and wait, a doctor will
be connecting with you shortly.
HOW TO ACCESS+
ONLINE
† Video and phone consultations subject to state availability, and all applicable laws, rules and regulations. You must complete a Medical Assessment and History Questionnaire prior to your scheduled medical consultation. Prescriptions will only be issued when indicated and approved by a physician and as permitted by law in your state. Interactive MD is not intended to replace your primary care physician. Interactive MD is not health insurance. Interactive MD physicians do NOT prescribe controlled medications. If you have an emergency, please dial 911. All Interactive MD services are HIPAA Compliant.
$ Please note: Medical professionals using the iMD platform must abide by various laws, rules and regulations which may impact their ability to (a) diagnose and recommend treatment for certain conditions, and (b) prescribe medication in the absence of an in-person examination.
4
800-426-1832 www.iMDplus.com
+ $TART $AVING TODAY! See if you qualify for prescription assistance in one of three ways:
BY MAIL
• Prescription Assistance Form
Protected Health Information
them to IMD Plus using the enclosed
prepaid envelope.
BY FAX
• Prescription Assistance Form
of Protected Health Information
fax them to IMD Plus at: xxx-xxx-xxxx.
ONLINE
to fill out the necessary forms. Your forms
will be submitted online automatically upon
completion.
Protected Health Information
When you have submitted your completed forms, please call us to setup an appointment with one of our Prescription Specialists. He or she will verify your information, explain the process and answer any questions you may have. For quicker service, call Member Services directly at 1-800-426-1832.
Our RX Advocates will then go to work for you to try to obtain any savings on medications that you may be eligible for. This process will take upwards of 2 to 4 weeks.
“I NEED MY MEDICATIONS TO SURVIVE, BUT MY PRESCRIPTION COSTS ARE KILLING ME FINANCIALLY.”
At iMD Plus we hear this grievance on a daily basis. But, what many of our members don’t realize is this, there ARE funding options out there that can assist them with the hurtful cost of maintenance and preventative drugs. That’s where our Prescription Expense Assistance Department comes in. They work diligently on your behalf to identify any prescription savings you may be eligible for including:
• Free Medications • Discounted Medications
iMD PLUS RX ADVOCATES LEAVE NO STONE UNTURNED....
Our Trained Experts Will Search Every Available Option To Help You Save On Your Prescription Medications:
PRESCRIPTION EXPENSE ASSISTANCE (RX ADVOCACY)
PRESCRIPTION EXPENSE ASSISTANCE (RX ADVOCACY)
CharitiesManufacturers Mail Order Programs
WHAT OUR MEMBERS ARE SAYING ABOUT THE iMD PLUS RX ADVOCACY PROGRAM:
I was paying over $350 PER MONTH on meds. With my new
RX policy, I will now be paying $60 every 6 months for all of my
medications, including FREE insulin!
- Paul C, Chicago, IL - Sharon W, Des Moines, IA
I have one prescription that costs $383 per month and had to travel very far to get it. With this program, I am now getting it absolutely free, plus I receive a 90-day supply through the mail.
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• Small co-pays • Mail order options
PRESCRIPTION EXPENSE ASSISTANCE (RX ADVOCACY)
DON’T SEE YOUR MEDICATIONS? No problem, call Customer Service and speak with
a representative who will go through a full list of medications and supplies that we can help you with.
COMMON CONDITIONS FOR RX ASSISTANCE*
PRESCRIPTION EXPENSE ASSISTANCE (RX ADVOCACY)
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HOW CAN WE HELP?
Our staff will work with you to identify which medications you are currently taking and programs that are available to help you reduce your costs. Here are some of the ways that we can typically help (where and when available):
• Free Medications • Discounted Medications • Small Co-Pays • Mail Order Options
Conditions Names of Medications (Not Limited To)
Lymphoma Rituxan Folotyn Treanda Arranon
Melanoma Temodar Emend
Ovarian Cancer Doxil Gemzar
Prostate Cancer
Thyroid Synthroid Levothroid Levoxyl
Medication/Supplies Names of Medications/Supplies
Insulin
Lantus Novalog Byetta Onglyza Humalog Levemir Humalin Novolin R&N Symlin *Flex Pens Also Available*
Meters Freestyle Freestyle Lite Precision
Test Strips Freestyle L Freestyle Lite Precision Ultra One Touch
Needles BD Fine Syringes (Most Common) U100 U500
Lancets Simple Lancedet Automatic Lancet Device Laser Lancet
Medication (Oral) Metformin Janument Glyburide Avandia Actos Glucotrol (Glipizide)
Conditions Names of Medications (Not Limited To)
ADD/ADHD Vyvanse Concerta
Antibiotics Flagyc Vibramycin
Arthritis/Fibromyalgia Meloxicam Cymbalta Naproxen Ibuprofen
Asthma/COPD
Bi- Polar Lamictal Depakote
Breast Cancer
Cervical Cancer Gardasil Uroxatral
Cholesterol
Colon Cancer Avastin Xeloda Betaseron Erbitux Vectibix
Diabetes See diabetes medications chart
HIV/AIDS
Epivir Retrovir Fuzeon T-20 Epzicom Combivir Emtriva Trizivir Truvada Atripla
Kidney Disease Afinitor Sutent Votrient Nexavar Sensipar Torisel
Leukemia
Lung Cancer Tarceva Hycamtin
COMMON DIABETES MEDICATIONS CHART
* List is subject to change at any time. Generic versions may be the only type available.
Please note: The prescriptions listed here are illustrative of the medications available through the Prescription Assistance Program. However, that does not necesssarily mean that a doctor can prescribe these drugs to you using the iMD telemedicine platform. Some drugs on this list can only be prescribed following an in-person examination by a physician.
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BEHAVIORAL HEALTH ASSISTANCE 24/7
Whether you’re having financial, substance abuse, family or work related difficulties, sometimes it just helps to have someone to speak to. With the iMD Plus LICENSED CLINICAL COUNSELING plan, members are eligible to phone a Licensed Clinical Counselor at any hour - in complete confidentiality - 365 days a year via a dedicated toll free number.
KEEP WHO YOU ARE - UNDER WRAPS - WITH INFOARMOR®
The phone rings and it’s your credit card company. Someone just charged a $2,000 Flat Screen to your account, but it wasn’t you. In today’s technologically advanced world, computer hacking and online fraud is ever increasing, leaving us all vulnerable to Identity Theft. Since the best offense is a good defense, it’s time to protect yourself with the iMD Plus ID THEFT PROTECTION plan from InfoArmor®. Enroll with InfoArmor today at 800-555-555, and receive the following 3 safety features:
MONITORING – ID Theft Monitoring searches and monitors your past history, as well as real time identity frauds or threats. Monitoring is secure and hassle-free, and identity alerts are actionable.
RESOLUTION – Upon notification of an identity theft incident or breech, a Privacy Advocate will act on your behalf, acting as a dedicated case manager. Once an alert is received, members should immediately call InfoArmor® at: xxx-xxx-xxxx.
INSURANCE – If your identity is stolen despite taking the necessary precautions above, you may receive up to $25,000 in indemnity to cover any lost wages or legal expenses incurred, as a result of said ID Theft.
LICENSED CLINICAL COUNSELING
IDENTITY THEFT PROTECTION
Call xxx-xxx-xxxx toll-free, to speak with a Licensed Clinical Counselor.
Counselor will conduct an initial assessment.
You will receive guidance when your needs are determined by the Counselor.
Counselor will then align the appropriate resource(s) for you, be it additional help from a local Provider, or community agency - and more.
+ STRESSED AND NEED TO TALK WITH SOMEONE NOW? HERE’S HOW:
PROVIDED BY:
PROVIDED BY:
800-426-1832 www.iMDplus.com
PUT THE LAW ON YOUR SIDE WITH LEGAL CLUB OF AMERICA®
Caught speeding to work? Want to incorporate your fledgling business? Finally bought that dream house and need a lawyer to represent you at your closing? Whatever “the case” may be, you now have the law on your side with iMD Plus’ LEGAL CARE SOLUTIONS plan. With unlimited access to a proprietary network of attorneys in all 50 states, members will receive both free and discounted legal care, simply by picking up the phone.
With legal care solutions by Legal Club of America, you can get peace of mind when it comes to resolving most legal problems you may encounter.
PROVIDED BY:
CONTACT US
attorneys in your area. Be sure
to have your Subscriber Number
available.
to you.
your free consultation on a need-be,
case-to-case basis.
EXAMPLES OF FREE LEGAL SERVICES:
• Initial phone and face-to-face consultations for each new legal matter (no time limit). • Plan attorneys will prepare a free Living Will for you and your family, and update the Will annually. • Plan attorneys will help subscribers represent themselves in small claims court.
EXAMPLES OF GREATLY DISCOUNTED SERVICES:
Legal Services Subscriber Rate Non-Subscriber Rate
Traffic Ticket Defense $89.00 $199.00 Name Change $155.00 $365.00 Simple Will with Minors Trust $250.00 $530.00 Chapter 7 Bankruptcy $750.00 $1,500.00 Non-Support (Spouse/Child) $275.00 $1,490.00 Simple Divorce $275.00 $1,100.00 Regular Incorporation $295.00 $585.00 Personal Real Estate Closing $250.00 $675.00
Disclaimer: When you call for your free legal consultation, please be sure to mention Legal Club of America to receive your free or discounted legal services.
HOW TO ACCESS+
IDENTITY THEFT PROTECTIONROADSIDE ASSISTANCE
TOWING / LOCKOUT / EMERGENCY ROADSIDE ASSISTANCE • Get reimbursed up to $100 or $150 toward Towing and Emergency Road Service.
• Tow at no cost to the dispatched mechanical service provider, or a destination of your choice; up to your benefit limit.
• 24/7 Toll-Free dispatch service includes jump starts, gas delivery and flat tire changes; up to your benefit limit.
• Locked out? Disabled vehicle? Out of Gas? Call 888-866-7908 for service.
Car problems, we’ve all been there. All of a sudden, your car won’t start. If only our batteries could warn us that they’re about to go kaput, right?! Or, you’re putting groceries in the car and the next thing you know, you realize you locked your keys in with your milk and eggs. It happens to all of us - you most certainly are not alone - and that’s why having a Scripts Plus Roadside Assistance plan from Allstate® is critical. It puts you back in the driver’s seat, in minimal time, with minimal or no costs.
HIT-AND-RUN REWARD BENEFIT - UP TO $5,000 An amount up to your benefit limit will be paid as a reward to the witness(es) who provide(s) information leading to the arrest and conviction of the accident felony offender (no lesser or different offense) of anyone responsible for bodily injury to you, your spouse or other designated driver, because of a hit-and-run accident.
REMIBURSEMENT LEGAL DEFENSE BENEFIT - UP TO $750 The Legal Defense benefit provides payment for attorney fees – up to the benefit limit – to defend you in court if you are charged with certain moving violations of motor vehicle laws while driving an eligible vehicle. You may choose any attorney (other than yourself or a family member) to represent you.
TRIP INTERUPTION - UP TO $750 If your vacation or personal trip is interrupted as a result of a collision involving your eligible vehicle, you may qualify for reimbursement of certain expenses incurred within 72 hours of the collision; certain restrictions apply.
+ For more information on all of your benefit & reward limitations and restrictions:
Call 800-555-5555 OR Visit www.iMDplus.com/Roadside
PROVIDED BY:
800-426-1832 www.iMDplus.com
HOW TO ACCESS+ For more information on the full range of discounts and savings available:
Call 800-555-5555 OR Visit www.iMDplus.com/Entertainment
PROVIDED BY:
ENTERTAINMENT & TRAVEL SAVINGS
The iMD Plus Entertainment & Travel Savings plan provided by Entertainment FV® offers its members powerful discounts on pretty much anything and everything lifestyle related. Don’t want to pay full price for your oil change? We don’t blame you. Want to rent that vacation condo for less? No problem! With Entertainment FV and iMD Plus on your side, we’ll help you live life to the fullest, and save you some green in-between.
Movie Tickets
Hotels & Vacations
Car Rentals
Floral Savings
Restaurants & Dining
Events & Attractions
Dry Cleaning
SAVE MONEY WITH DISCOUNTS ON THOUSANDS OF LOCAL & NATIONAL SERVICES, INCLUDING:
%OF F
FREE P.A.L.S. Tag Did Rover get out again?
Register for FREE for 24/7 Pet Recovery Services, and get notified the moment your
furry friend gets found!
$avings on Pet Supplies Save 10%-30% off Pet Supplies and Specialty
items from thousands of participating merchants!
$avings on Medical Services Search participating
Veterinarians in all 50 states & Puerto Rico, and save 25%
off medical services. No claim forms or deductibles = no
hassle!
number and your zip code.
3. Click on “Pet Assure Benefit” at the
bottom of the page.
create your login and password, and
register for your complimentary PALS Tag.
OR
Assure® logo at participating merchants.
For more info on PALS tags, or any other
participating practices, call
PET CARE SAVINGS
Pets are family too, which is why iMD Plus has partnered with Pet Assure® - a service that provides simple, affordable access to quality veterinary care.
With Pet Assure you can start saving immediately on your pet’s medical and supply care needs, and even enroll your pets in their 24/7 Pet Assistance Locator Service program (PALS Tag), which will give you peace of mind in case they ever go lost or missing.
iMD Plus Pet Assure Program Includes:
P.A.L.S.
800-426-1832 www.iMDplus.com
TECHNOLOGICALLY-CHALLENGED? WE CAN HELP. Not sure how to upload or print? Ever thought you might blow up a whole computer just because you pressed one wrong button? Many of us have no clue how to work all the new-fangled contraptions out there nowadays. But, have no fear technologically-challenged members…TECH SUPPORT provided by iMD Plus is here!
LIKE HAVING YOUR OWN HEALTH INSURANCE SECRETARY We can teach you and your covered dependents to learn how to navigate the healthcare system and decode clinical and administrative issues. Subscribing to HEALTH ADVOCACY SERVICES is like having your own health insurance secretary that can assist you to:
• 1 hour of Free Service each month • Certified, licensed technicians • Small or large challenges: software installation, virus issues, apps help and more • Secure, remote environment: Online, Chat Service, Phone
• Support is a toll-free phone call away at: 888-881-9546 • Tech support available M-F 8am-8pm CST and Saturdays 8am - 2pm CST. • Subscribers can purchase additional service at the cost of $0.99 per minute
• Deal and communicate with Insurance companies • Negotiate medical bills • Help with Diagnosis-Based Assistance Programs and associated costs.
• Review hospital bills • Locate support groups • Assist with completing qualification applications
TECHNICAL SUPPORT
TECHNICAL SUPPORT
Call 800-555-5555
800-426-1832 www.iMDplus.com
TERMS AND CONDITIONS Overview. The iMD Plus Program (the “Program”) is a subscription-based lifestyle, healthcare, and prescription discount program which allows its Members and their Dependent Family Members access to numerous cost-saving and assistance-based services. It is offered to all U.S. residents at least 18 years of age, except where prohibited. By enrolling into the Program, you agree to the terms and conditions stated herein, subject to any amendments or newer versions posted on the Program’s website, www. interactivemd.com.
Not Insurance. The Program is a package of non-insured benefits that offer significant value and convenience to its Members. It is not, however, an insurance policy, nor does it meet the minimum essential coverage requirements under the Affordable Care Act. The Program does not make direct payments to the providers of medical services. To speak with a licensed insurance agent for further assistance, contact iCan Benefit Group at 1-800- 601-0543.
Risk-Free Review Period. All new Members who have yet to utilize their benefits have a ten (10) day risk-free review period to evaluate the Program (the “Review Period”). To be eligible, you must request cancellation within the first 10 days of the “Effective Date” of your membership, as shown on your Interactive MD Plus Card. Requests must be made by calling Member Services. To receive a refund of the Enrollment Fee, if any, you must return all package materials within the first ten (10) days of the Effective Date to: iCan Benefit Group LLC c/o Member Services, 5030 Champion Blvd G11 #134, Boca Raton, FL 33496. Return packages must be sent by trackable means, and proof of delivery does not constitute proof of receipt. Eligible refunds are processed as soon as they are received and normally appear on your appropriate bank or credit card account within ten (10) days of processing.
Use of Benefits. The Program Benefits are available to you, the Member, and your Dependent Family Members, by calling Member Services at the number printed on your Interactive MD Plus Card, or visiting us online at www.interactivemd.com. Dependent Family Members can include, where applicable, your spouse and immediate family members who are under the age of 25 who are living with you and are financially dependent upon you, the Member. You are responsible for disclosing your eligible Dependent Family Members to us so that we can provide you and your family with the best possible service.
Program Term & Cancellation. Your membership is on a month-to-month basis, automatically renewing the same day of each following month. For example, if your Effective Date is November 15th, your membership will automatically renew the 15th of each following month, unless cancelled. You must cancel your membership before it renews each month in order to avoid the billing of the next month’s membership fees. If you cancel your membership, your membership will not renew and your membership will terminate immediately. There are no refunds or credits for partially used periods. Except for cancellations made during the risk-free review period, you will continue to have access to the Program benefits until the final day of your last billed month.
Authorization of Fees. By becoming a Member, you agree to and authorize all charges for or incurred in connection with the Program to be made against your bank or credit card account on file. If you do not effectively cancel during the risk free review period, you will be deemed to have confirmed your continuing authorization for all charges that accrue while you are a Member to be withdrawn from or charged to your Billing Account, including withdrawals and charges that may be processed after you cease to be a Subscriber for charges that accrued while you were a Member. Depending on the Effective Date you selected when you enrolled, charges will be submitted on or about the same calendar day of each month for the next month (your “Billing Date”). Payment of any charges will not be deemed confirmed until five business days after the date of the receipt of such payment from your Billing Account by automatic bank draft or credit card.
Payments to Providers for Products & Services. You agree that you and your covered Dependent Family Members are solely responsible for payment of any amounts due for products or services obtained by you or your covered Dependent Family Members in connection with your Membership. Failure to make prompt payment of the amounts due may result in the termination of your Membership. Under no circumstances shall the Program or its administrators shall be considered either a guarantor or payor for any products or services provided to any Member by any third party unless explicitly represented in the Benefits.
General Release. All Benefits and Program service is provided AS-IS without implied or express warranty of any kind. You, on behalf of yourself and all of your covered Dependent
Family Members, hereby forever release, acquit and discharge each of the Interactive MD, LLC, iCan Benefit Group, LLC and their respective affiliate companies, officers, directors, employees and agents from any and all liabilities, claims, demands, actions and causes or action that you, or your covered Dependent Family Members may have by reason of any monetary damage or personal injury sustained as a result of or in connection with the provision or lack thereof of any and all Benefits or other benefits, services, or merchandise made available through or as a result of your Subscription. The sole recourse available to you and your covered Dependent Family Members shall be cancellation of your Subscription and any refund available as provided in the Risk-Free Review Period section of these Terms and Conditions.
Governing Law, Arbitration. The Program, and its terms, conditions and limitations are governed by and construed in accordance with the laws of the state of Florida, without regard to conflict of laws provisions. You agree that any dispute, claim or controversy arising out of or relating in any way of your Membership, these Terms and Conditions, including this section, shall be determined by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. You agree that, by agreeing to these Terms and Conditions, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and we are each waiving the right to a trial by jury or to participate in a class action. Each party is responsible for the filing fees associated with arbitration proceedings. Unless you and we agree in writing, you may only bring an action on behalf of yourself and not an action on behalf of a class of Members. This arbitration provision shall survive termination of this Agreement and the termination of your Membership.
Privacy Policy. Financial and personal information security are of the utmost concern. Your personal, non-public information is stored safely and securely, and only shared with our trusted partners in order to maintain and service your Membership. We will never share non-public information about you unless required or permitted by law. We may offer you special offers we believe is to your benefit, on behalf of trusted third parties.
Updates to these Terms and Conditions. The most recent version of these Terms and Conditions shall be posted online at the Program’s website, www.interactivemd.com. Any changes made to these Terms and Conditions will take effect immediately and apply retroactively to all current Members.
IMPORTANT NOTE ABOUT TELEMEDICINE SERVICES: Telemedicine services are a complement to primary care, not a substitute. If your primary care physician is unavailable, the licensed physicians using this telemedicine platform may be able to help you with common ailments. Telemedicine is not suitable for use by individuals who need emergency care. If you need emergency care, please dial 911. If you are uncertain as to whether you require emergency care, a physician may be consulted through the telemedicine system to help you make that determination. Healthcare professionals utilizing the iMD Plus system must abide by all applicable laws, rules and regulations. In some states these laws, rules and regulations may prohibit a doctor from diagnosing a medical condition or prescribing medications in the absence of an in-person examination. A prescription is not guaranteed and will only be issue when clinically appropriate. Healthcare professionals utilizing the iMD Plus system may, in certain instances, recommend you make an appointment with a physician (preferably your primary care physician) for an in-person examination and may recommend follow-up care. When using the telemedicine system, it is critical that you describe your symptoms accurately and honestly. Make sure you tell the physician about any medications you are taking. The more information the physician has, the better. Please understand that telemedicine has limitations that may prevent a physician from diagnosing certain conditions or recommending treatment. In such instances, you should make an appointment with a physician for an in-person examination. You will be asked to provide a health history prior to any consultation along with a consent to receive telemedicine services. Healthcare professionals using this technology platform are independent professionals and solely responsible for the medical services provided. iMD Plus is not a healthcare provider and does not interfere with the services provided by these independent healthcare professionals.
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