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TO ORDER REPLACEMENT PARTS FOR YOUR 3.0L TOILET, PLEASE CALL 1-800-668-4420

Troubleshooting Guide

Problem Possible Cause Corrective Action Figures

Tank continuously filling

Poor or sluggish flush

A. Flush Valve Seal

(C7715-8) is leaking. B. Push Button (C7715-9)

is depressing Flush Valve (C7715-6) without being activated.

A. Push Button (C7715-9)

and Flush Valve (C7715-6) are not aligned.

A. Shut off water supply.

Flush toilet twice to remove excess water from tank. Remove Flush Valve (C7715-6) by rotating 1 cm clockwise to remove locking tab from hook [Figure 1.1]. Remove Flush Valve Seal (C7715-8) from Flush Valve and inspect inner and outer seals for cracks, tears, or bubbles [Figure 1.2]. Replace if damaged. If there is sediment build-up only, rinse and re-install. Re-insert Flush Valve by lining up locking tabs with hooks and rotate 1cm counter-clockwise.

B. Adjust height of Flush

Valve downwards.

Loosen plastic nut by rotating counter-clockwise [see arrow Figure 2]. Then rotate circular tab clockwise

to lower. Re-tighten plastic nut.

A. Adjust height of Flush

Valve upwards.

Loosen plastic nut by rotating counter-clockwise [see arrow Figure 2]. Then rotate circular tab counter-clockwise to raise. Re-

tighten plastic nut.

Figure 1.1

Figure 1.2

Figure 2

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Problem Possible Cause Corrective Action Figures

Poor or sluggish flush (cont.)

B. Water supply is

blocked. C. Water level too high or

low in tank. D. Water supply valve is

partially closed. E. Partially clogged

trapway or drain. F. Outlet is partially

blocked by wax gasket. G. Short rough-in.

B. Shut off water supply,

disconnect supply and check water supply valve opening. (Valve is located on wall or floor)

C. Adjust water level in

tank to water level mark by turning adjustment screw on Fluidmaster™ valve (C7715-7). Turn clockwise to raise

water level; turn counter-clockwise to lower water level.

D. Open supply valve. E. Clear passage with a

snake. If you are unable to clear blockage, please contact a plumber.

F. Lift toilet and replace

wax ring gasket. G. Measure the distance

between the wall behind the toilet and the centre of the floor bolt [see Figure 3]. If this is less than 12 inches please call 1-800-668-4420 for

further assistance.

Fill valve does not shut off

A. Water level in tank is

set too high. Adjust to water line.

B. Debris lodged in the

valve. C. Fill valve seal may need

to be replaced.

A. Refer to installation instructions (Step 8) to adjust the water level. B. Shut off water supply valve. Remove front cap from the

Fluidmaster™ valve (C7715-7) by turning counter-clockwise. Turn water supply on very slowly and flush out the line.

C. Shut off water supply. Remove the front cap from the

Fluidmaster™ valve and replace the rubber seal disk (Fluidmaster™ Part No. 242).

Warning: Do not place toilet bowl cleaner tablets in the toilet tank. The use of the tablets in this manner will void warranty and cause leakage.

Figure 3

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