Professionalism: The Key to Career Success David Cohen [email protected] .
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Transcript of Professionalism: The Key to Career Success David Cohen [email protected] .
![Page 1: Professionalism: The Key to Career Success David Cohen dcohen@cohentraining.com .](https://reader035.fdocuments.us/reader035/viewer/2022070415/56649f135503460f94c27564/html5/thumbnails/1.jpg)
Professionalism:Professionalism:The Key to Career SuccessThe Key to Career Success
David [email protected]
www.cohentraining.com
![Page 2: Professionalism: The Key to Career Success David Cohen dcohen@cohentraining.com .](https://reader035.fdocuments.us/reader035/viewer/2022070415/56649f135503460f94c27564/html5/thumbnails/2.jpg)
What is
Business Etiquette?
![Page 3: Professionalism: The Key to Career Success David Cohen dcohen@cohentraining.com .](https://reader035.fdocuments.us/reader035/viewer/2022070415/56649f135503460f94c27564/html5/thumbnails/3.jpg)
People will forget what you said.
People will forget what you did.
But people will never forget how
you made them feel.
![Page 4: Professionalism: The Key to Career Success David Cohen dcohen@cohentraining.com .](https://reader035.fdocuments.us/reader035/viewer/2022070415/56649f135503460f94c27564/html5/thumbnails/4.jpg)
Principles of Impeccable Principles of Impeccable Work BehaviorWork Behavior
Be Careful with Your AppearanceExpand Your KnowledgeHonor Your Working HoursBe FriendlyKeep Personal Information to YourselfBe Positive and SupportiveKeep an Open Mind
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Principles of Impeccable Principles of Impeccable Work BehaviorWork Behavior
Follow ThroughCommunicateListenSolve Your Own ProblemsWork HardDon’t Be in too Big a Hurry to Advance
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Meeting PeopleMeeting PeopleUnexpected GuestsWhen You’re in an Inside OfficeWhen You’re the Person Guests Come to SeeShaking Hands
Introducing People
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Remembering NamesRemembering Names
Be Sure You Actually Hear the NameUse the Name as Quickly as PossibleMake Note of the Person’s Prominent
FeaturesFind Out MoreConcentrate
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When You Forget a Name
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When Introductions
Are Forgotten
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Telephone EtiquetteTelephone Etiquette
Sit Up Straight, Breathe Deeply and SmileReach for a Pad and PenAnswer by the Third RingIdentify Yourself ImmediatelyBe Courteous, Friendly and ProfessionalPay Attention
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Telephone EtiquetteTelephone Etiquette
Transfer Calls only when NecessaryWhen You Must Leave the LineReact to the Other Person’s ConversationEliminate Background NoiseNO SPEAKER PHONES!!End the Call Positively
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Screening Calls
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Making and Returning CallsMaking and Returning Calls
Always Return Phone CallsLeave a Complete MessageBe Brief
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Planning and Attending Planning and Attending Business MeetingsBusiness Meetings
Who Should Attend?Where Should It Be Held?PromptnessGreetingsHonoring TerritoryTouch
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Planning and Attending Planning and Attending Business MeetingsBusiness Meetings
Keep Your Clothes OnPosition YourselfUse Your Voice AppropriatelyListenLeaving the Meeting
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Attending Business MealsAttending Business Meals
Breakfast MeetingsThe Three Martini LunchDinner MeetingsThank You NotesCan You Refuse?Responding to Invitations
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Professionalism:Professionalism:The Key to Career SuccessThe Key to Career Success
David [email protected]
www.cohentraining.com