PROFESSIONALISM: MAINTAINING YOUR COMPOSURE WHEN YOU WANT TO STRANGLE SOMEONE

NTBAA Safety Show-DownSeptember 23, 2015

Dr Shari Frisinger, President, CornerStone Strategies LLC

DEFINE PROFESSIONALISM

Pursuit of excellence through discipline, ethical behavior and continuous

improvement

Unfortunately it is not as cut-and-dry or as easy as it sounds

SWISS CHEESE MODEL

“A TOUR OF THE AIRPORT”

WHAT WOULD YOU DO?

React the same way the captain did

Smile and say nothing

Smile through clenched teeth

Accept it as “life happens”

Another course of action?

HOW DOES THIS HAPPEN?

your paper …..

CHINKING AWAY AT YOUR COMPOSURE

UNTIL YOU FIND YOURSELF …

YOU EXPEND ENERGY

WHEN IT HAPPENS ….

YOUR MENTAL STATE (THOUGHTS) AFFECTS YOUR EMOTIONS AND ATTITUDES

YOUR VERY OWN …..

INTENTIONS VS BEHAVIORS

We judge ourselves based on our intentions

We judge others based on their behaviors

LET’S DO A

Self-check …

You don’t have to share your responses, simply be honest with yourself ….

Ready?

HOW EASY ARE YOU ABLE TO

• Monitor your emotions in diverse situations?

• Be empathetic in your responses when another is under pressure or asking for help?

• Accurately assess the other person’s feelings and act appropriately

• Respect others when you are angry, upset, jealous or afraid?

HOW OFTEN DO YOU ….

• Criticize with little regard on how your remarks are heard and felt?

• Partially listen when others come to you with their problems?

• Hate when your time is wasted by staff complaining about other members?

YOU ONLY HAVE SO MUCH

ROOT CAUSE?

BREAK DOWN BARRIERS

HOW?

RAISE YOUR AWARENESS: DE-PERSONALIZE

RADAR MODEL

Release preconceived notions Attitude check Determine root cause (what are you

trying to prove?) Assess and analyze alternatives Respond appropriately

DE-PERSONALIZING THE SITUATION

Find a place you can turn around in (the aisles and front of the room work well)

Imagine the situation-object in front of you

FINAL STEP!

Walk around it to view it from a 360* perspective

THANK YOU

Enjoy the rest of today’s Safety Show-Down’s sessions!

IF YOU WOULD LIKE THIS INFORMATIONIn a format you can share with your crew and use

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Feel free to contact me for more info, articles, questions, situations, etc … Dr. Shari Frisinger 281.992.4136

Shari@CStoneStratLLC.com Connect through Linked-In or Twitter (@shari_f)