Professionalism ….in the workplace. Dawn of a New Era Where do we start?
Professionalism in the Workplace
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Transcript of Professionalism in the Workplace
Professionalism in the Workplace
Denise Thornby RN, MS
Is it the role or the behavior?
Professions
• have a body of knowledge, scope of practice, agreed upon values, oath or code and accountability to our society for their profession and their professional behavior.
• Social Workers• Lawyers• Physicians• Nurses• Teachers• Lawyers• Flight Attendants…..
Professionalism
• Describes a certain type of behavior in the workplace
• Based on our values and understanding of our professional roles
• Evidenced in our behavior
How professionalism is judged
• Against a set of expectations or standards
• From our own personal values set and understanding of what “professionalism” means
• May be situational in nature• Strongly influenced by culture
Professionalism is in the eye
of the beholder…
Unprofessional!
Professional is judged through:
• Our Image• Our Communication• Our Competence• Our Demeanor
From the Patient’s Perspective
• Trustworthy• Competent• Empathetic• Respectful• Caring
Our relationships with patients:
• Therapeutic context• Safety, trust and ethical behavior
are foundational• Relationship has boundaries• Vulnerability of patients and the
imbalance of power
Respectful of their:
• Needs• Beliefs• Concerns • Values
Crossing Professional Boundaries
• Non-therapeutic relationships• Inappropriate communication• Inappropriate self-disclosure• Exploitation – money, gifts• Breaches of confidentiality
From the Co-Workers Perspective
• Trustworthy• Competent• Supportive• Respectful• Accountable
Professional Team
Expectations of Professional Team Members
• Functional Trust• Mutual Respect• Open Communication
Functional Trust• All people have an equal
need for respect• Respect is the basic
foundation of all healthy personal relationships
• Each team member is equally important
• Each team member’s work is equally important
Mutual respect• All people have an equal
need for respect• Respect is the basic
foundation of all healthy personal relationships
• Each team member is equally important
• Each team member’s work is equally important
Open Communication• Team members talk to
each other about issues directly
• All team members avoid the 3 B’s
• Supportive feedback is given generously
• Corrective feedback is helpful, tactful and constructive
Where Do I Start?
Qualities and Characteristics of a Professional
• Competent• Trustworthy• Respectful• Act with Integrity• Considerate• Empathetic
Professionals are:
• Courteous• Dependable• Cooperative• Committed
Professionals are:
Always do your best. What you plant now, you will harvest later.
Og Mandino
This presentation was collaboratively developed by the Mid-Atlantic Renal
Coalition (MARC) and the ESRD Network of New England for the 5-Diamond
Patient Safety Program.
The 5-Diamond Patient Safety Program is endorsed by the Renal Physicians
Association (RPA) and American Nephrology Nurses’ Association (ANNA).