Professional Summary

HOSPITALITY EXECUTIVE GLOBAL Gerasimos Perdikaris

Gerasimos Perdikaris has driven with vision hotel teams in London,

Phuket, Bangkok, Johor Bahru, Kuala Lumpur, Sofia, Belgrade, within

flagship properties for the past 23 years. Solid embrained/embodied

hotel management knowledge acquired after working for major hotel

groups in Europe and Asia, combined with an International hospitality

educational background from Glion, Switzerland (Bachelor's degree in

1984-87, MBA Online in 2011-2013).

Proven hands on business leader, turning around underperforming

hotels by focusing on profit margin growth, taking market share from

competition and holding costs down. Has learned to operate within

very tight financial environments, during challenging periods and yet

has always delivered the right value for the shareholders. Fully versed

with the standards of global hotel groups, adapting smoothly to

different company cultures, work standards. Fully focused on

innovative Sales, Marketing & Revenue streams, with solid hotel pre-

opening and rebranding experience, with an excellent all round hotel

operations background, keeping a very good eye for details and a true

passion for the hospitality industry.

Blessed with an inner ability to create emotional connections with hotel

guests so they return to the hotel stay after stay - this is how added

value and product loyalty is created for the shareholders.

PROFESSIONAL SUMMARY

Always trying to embrace new things in the trade that will enhance the

hotel product, a good listener who is eager to build long lasting sincere

relationships with guests, business partners, owners, colleagues.

Currently studying (over and above his current full-time job

responsibilities) for an MBA in the international hospitality and

services industry with specialization on Global Strategic Management,

Innovation, Marketing, Brand and Product Development (online MBA

course from Glion, Switzerland, April 2011 - September 2013).

Motivation, hard work, integrity,

commitment and personal

sacrifices are the key ingredients

to success in the hotel industry…

Published in “The Pinnacle of

Hospitality Asia” 2005

PROFESSIONAL SUMMARY

Solid pre-opening, re-branding hotel experience.

Proven ability to deliver sustainable profits by optimizing

RevPAR/GOPPAR, leading to higher EBITDA.

Innovative, focused approach on Sales, Marketing & Revenue

streams.

Extensive international experience in hotel standards and brand

management.

Global food & beverage background.

Successful handling of complex, VIP Conference & Banqueting

events.

Excellent customer skills.

Creative conceptual and visionary thinking.

“I am writing to thank you and all

your staff for the excellent service …”

General Sir Brian Kenny

Deputy Supreme Commander

SPECIALTIES

Modern hospitality revenue, sales and marketing skills

Solid pre-opening & rebranding hotel experience

Excellent time management to deliver important projects correctly

and on time

“We work with Gerasimos for the

past almost two years and what I

can say for sure is that he is one of

the best hospitality managers I

ever met... What makes him

exclusive is that he is a manager

with vision and when we sit and

discuss common projects - events,

conventions, catering, etc... he

exactly knows how it will look like

and this makes our

communications very easy and

professional.”

Maxim Behar, CEO

M3 Communications Group, Inc.

Quality Assurance as

QMR in ISO 9001:2000

certification via BVQI

Excellent financial

reporting & planning

Expert in building deep

& long business

relations with customers

& partners

Proven team leadership

& coaching of

colleagues at all levels

SKILLS

Pre-opening & Opening Hotel stage (Hotel opened as of September

2012), Re-branding phase to Starwood as a Luxury Collection

Hotel completed, stunning five-star deluxe hotel in the very center

of the city, 240 contemporary rooms & suites, 1500 square meters

of event space, extensive food & beverage facilities, large &

luxurious Spa & Wellness Center, a truly distinguished property

with great heritage, history, style & class.

General Manager & General Manager Delegate

Metropol Palace

June 2011 – March 2013

BELGRADE, SERBIA

EXPERIENCE

Modern hospitality revenue, sales and marketing skills

5* Deluxe flagship property with 184 luxurious rooms & suites,

Voted as STARWOOD FRANCHISED HOTEL IN EMEA FOR

2011, the most prestigious Conference & Banqueting operation in

Sofia, situated in the historic Sofia City Centre, adjacent to the

President's Office building and opposite to the PM's Office. A

franchised hotel within the Starwood EMEA division, 100 %

compliant with all the required brand standards of Luxury

Collection worldwide.

Increased by 28 % the hotel’s room night production & the hotel's

total revenue by 7 % in 2010 and further increased hotel total

revenue by 8% in 2011 despite the persistent financial crisis in the

region.

Implemented new quality menus and F&B concepts through out

the hotel thus resulting in an increase of the F&B revenues by 12 %

in 2010 and delivered a further increase of 18% in the F&B

revenues in 2011.

Achieved in 2010 a GOP increase of 4 % by implementing a cost

effective plan in all hotel P & L centers followed by an increase by

8% in 2011.

“…thank you for the assistance

and personal engagement with the

organization of the 11th Ball of

German Economy…

Dr. Mitko Vassilev

President of the DBIHK

General Manager

Sheraton Sofia Hotel Balkan, A Luxury Collection Hotel,

Starwood Hotels & Resorts Worldwide, Inc.

May 2009 – June 2011 (2 years 2 months)

SOFIA, BULGARIA

EXPERIENCE

Reduced the F&B cost of the hotel by 12 % and the hotel overall

payroll cost by 5 % in 2010 followed by a further F&B cost

reduction of 5% and hotel payroll reduction of 9% in 2011.

Implemented a proper A/R collection strategy and reduced by 22

% the hotel’s A/R ratio in 2010 and by 10% in 2011.

In August 2011 hotel has achieved the highest ever score (99% for

brand identity, 97% for cleanliness, 85% for product and services,

85% for service culture and delivery, 83% for conditions, 78% for

welfare) as part of the Quality Assurance Mystery Audit of

Starwood

Improved the quality performance (Guest Satisfaction Index)

through the Starwood Preferred Guest program by 40 base points

for the period 2009 – 2011 (YTD 8.28 VS 2009 7.88).

General Manager




SOFIA, BULGARIA

EXPERIENCE

Re-positioned the hotel to its rightful status of market leader in the

very competitive Sofia hotel market in the middle of an economic

crisis within the Balkan region.

Launched the hotel's Social Media strategy via Facebook,

Linkedin, Twitter and created a new hotel website that impacted

positively the hotel's direct bookings by double digits.

Based on the Safety, Health & Fire Audit conducted in November

2011on the behalf of Starwood EAME Division by the Clifton

Environmental services Company, the hotel was awarded the Silver

Standard Award for second time in a row in the period 2009 –

2011.

Improved by 20 % the enrollment number of the Starwood

Preferred Guests through initiating an innovative staff to guest

scheme.

“…thank you for the assistance

and personal engagement with the

organization of the 11th Ball of

German Economy…

Dr. Mitko Vassilev

President of the DBIHK

General Manager




SOFIA, BULGARIA

EXPERIENCE

5 star Deluxe Hotel, 226 rooms & suites, situated in the heart of the

city of Ioannina, the capital of theNorth Eastern region of Greece.

The flagship hotel of the MITSIS Group ( 21 Hotels all over

Greece).

Coordinated and managed successfully well ahead of time the

opening of 116 rooms & suites, the presidential suite of the hotel,

the opening of the additional 7 function rooms, the pool bar.

Created and delivered the concepts of the gourmet Italian

restaurant, Spa & Wellness center that opened during the autumn of

2008 and were both received with enthusiasm & very good

customer support from the local community.

Launched the Sales, Marketing & Advertising plans of the hotel

for the second part of the year, resulting in both the ARR and the

occupancy of the hotel to increase by 10 % and 5 % respectively.

General Manager

Grand Serai Hotel Congress & Spa

MITSIS Hotel Group

May 2008 - May 2009 (1 year 1 month)

IOANNINA, GREECE

EXPERIENCE

Opened new leisure markets for the hotel, especially for the slower

summer months, from the markets of Russia, Israel and Cyprus

resulting in higher occupancies.

General Manager

Grand Serai Hotel Congress & Spa

MITSIS Hotel Group

May 2008 - May 2009 (1 year 1 month)

IOANNINA, GREECE

EXPERIENCE

A large complex comprising of three 4 star First Class Hotels of

960 rooms and suites spread out in more than 80,000 square meters

of commercial space with an extensive Food & Beverage operation

including a Royal ballroom for 2500 guests, situated on the prime

spot of Sukhumvit Road no.11, a central residential &

entertainment area of Bangkok, biggest hotel at the time of AAPC.

Managed successfully the first and the second stage of the hotel

renovation (September 2006 – May 2008) keeping in line with a

budget of US$ 25 million.

Despite the very complex projects of renovation, hotel rebranding

and normal hotel operation the hotel managed to maintain as well

as to increase its average yearly occupancy by 10 % on YTY basis

in 2007 and 2008.

…we were most favorably

impressed by the high quality.

Nicholas Zafiropoulos

Ambassador of Greece to

Thailand

General Manager & Project Director of Complex Renovation and

Accor Re-branding

Ambassador Hotel & Convention Center, Accor Asia Pacific

September 2006 - May 2008 (1 year 9 months)

BANGKOK, THAILAND

EXPERIENCE

YTD in May 2008, the hotel (630 available rooms for sale as the

rest of the rooms inventory was closed for renovation) was running

with an average occupancy of 85 %, and an average YTD GOP of

50 %.

…we were most favorably

impressed by the high quality.

Nicholas Zafiropoulos

Ambassador of Greece to

Thailand

General Manager & Project Director of Complex Renovation and

Accor Re-branding

Ambassador Hotel & Convention Center, Accor Asia Pacific

September 2006 - May 2008 (1 year 9 months)

BANGKOK, THAILAND

EXPERIENCE

4 star Business Class, New “Generation” Hotel of Novotel brand

in Asia, 291 contemporary rooms and suites, 3 cutting edge concept

restaurants & bars. This trendy hotel is situated within short

walking distance to the iconic PETRONAS Twin Towers, right in

the middle of the financial, commercial, entertainment and

shopping district of Kuala Lumpur.

Conducted the hotel pre-opening phase (Sep 2004 – Aug 2005)

and achieved successful hotel opening ahead of schedule in Sep

2005.

General Manager/Pre-opening and post-opening

Accor Branding at Novotel Kuala Lumpur City Center

Accor Asia Pacific Division

September 2004 - August 2006 (2 years)

KUALA LUMPUR, MALAYSIA

EXPERIENCE

The hotel was nominated by the prestigious Hospitality Asia

Platinum Awards 2005/2006 committee for the following awards:

a) Best Business Hotel in Kuala Lumpur / Won this award

b) Best Hotel Experience

c) Best Spa Experience of the Year

d) Best Innovative F&B Concept / Won this award

e) Best Malay Cuisine Chef / Won this award

f) Best Purchasing Department / Won this award

General Manager/Pre-opening and post-opening

Accor Branding at Novotel Kuala Lumpur City Center


September 2004 - August 2006 (2 years)

KUALA LUMPUR, MALAYSIA

EXPERIENCE

5 star Deluxe Hotel, 330 luxurious rooms and suites, 6 restaurants

& bars, adjacent to Sofitel Palm Resort stands the prestigious Palm

Resort Golf & Country Club with 3 magnificent 18-hole

Championship Golf Courses and the PGA Golf Academy with

extensive driving range facilities.

Improved the financial results of the hotel in 2003 and 2004

consecutively on YTY basis: the hotel occupancy increased by an

extra 10% every year, the hotel revenue increased by 18 % in 2003

and 14 % in 2004. The GOP increased by 16 % in 2003 and 12 %

in 2004 on YTY basis.

Reduced by 55 % the A/R of the hotel on YTD basis in 2003 and

by a further 20 % in 2004.

“…thank you for the excellent

work together…”

The team of Sofitel Palm resort

General Manager

Sofitel Palm Resort Golf & Spa


August 2002 - August 2004 (2 years 1 month)

JOHOR BAHRU, MALAYSIA

EXPERIENCE

In 2004, Sofitel Palm Resort managed to achieve the no. 2 quality

result amongst all Sofitel hotels in Asia Pacific from the Sofitel

Brand Exigence Audit conducted by a Mystery Shopper (LRA

Worldwide), scoring a 94.2% compliance rate in accordance with

the Global Sofitel Standards. The hotel also achieved for 4

consecutive quarters between 2003 and 2004, the no 1 result in

terms of guests’ complimentary letters sent to Accor head office

amongst all Sofitel hotels in Asia Pacific.

“…thank you for the excellent

work together…”

The team of Sofitel Palm resort

General Manager

Sofitel Palm Resort Golf & Spa


August 2002 - August 2004 (2 years 1 month)

JOHOR BAHRU, MALAYSIA

EXPERIENCE

4 star Business Class, Flagship property of Novotel brand in Asia,

429 rooms and suites, running an all year round occupancy of 82

%, situated right in the middle of the commercial district of

Bangkok, very large F&B operation including Conference &

Banqueting, with the most innovative Entertainment & night club

concept within the extremely competitive Bangkok market.

Responsible for: All hotel Operations as well as the Sales &

Marketing Division of the hotel

Quality Management Representative of the hotel for ISO

9001:2000. Novotel Bangkok on Siam Square was the 1st hotel

worldwide to receive this certification (BVQI Certification).

Resident Manager/Acting GM, ISO QMR

Novotel Bangkok on Siam Square


December 1999 - August 2002 (2 years 9 months)

BANGKOK, THAILAND

EXPERIENCE

Three First Class 4 star Hotels, 420 rooms & suites, extensive F&B

facilities and large Conference & Banqueting department with an

extensive outside catering list of clients from the Thai Royal

Palace, majority of embassies in Bangkok, prestigious

multinational corporations & VIP's.

Resident Manager

Amari Boulevard Hotel & 2 City Lodge Hotels,

Amari Hotels & Resorts

August 1997 - December 1999 (2 years 5 months)

BANGKOK, THAILAND

4 star Deluxe, 280 rooms & suites

Resident Manager

Amari Coral Beach Resort & Spa

Amari Hotels & Resorts

December 1995 - July 1997 (1 year 8 months)

PHUKET, THAILAND

EXPERIENCE

5 star Deluxe, 410 rooms & suites, multi awarded Food &

Beverage outlets, prestigious Conference & Banqueting operation.

Food and Beverage Director

The Royal Horseguards Thistle Hotel

Thistle Hotels

November 1993 - December 1995 (2 years 2 months)

LONDON, ENGLAND

4 star First Class Hotel, 750 rooms & suites, very large & popular

Conference & Banqueting operation.

Conference and Banqueting Manager

Mount Royal Thistle Hotel

Thistle Hotels

June 1991 - October 1993 (2 years 5 months)

LONDON, ENGLAND

“…thank you for your personal

most helpful and excellent

attention…

Paul Ungar

District Governor Rotary

International UK

EXPERIENCE


Assistant Front of House Manager ( i/c of reservations)

Royal Lankaster Hotel

Rank Hotels

October 1989 - June 1991 (1 year 9 months)

LONDON, ENGLAND

Compulsory obligation for all male Greek citizens at the time.

Served proudly my country for 1 year in the North Eastern region

of Greece.

Military Service

Greek National Army

September 1988 - September 1989 (1 year 1 month)


Night Duty Manager

Royal Lankaster Hotel

Rank Hotels

February 1987 - September 1988 (1 year 8 months)

EXPERIENCE

English (Full professional proficiency)

French (Full professional proficiency)

Greek (Native or bilingual proficiency)

Spanish (Limited working proficiency)

Thai (Limited working proficiency)

EDUCATION Master in Hospitality Management

MBA in International Hospitality and Service Industries Management

with specialization on Innovation, Marketing and Product

Development

Glion Institute of Higher Hotel Education, Switzerland

Higher Education

Diploma of Hospitality and Tourism Management

Glion Institute of Higher Hotel Education, Switzerland

Certificate, Secretarial course in French

Commercial and Secretarial School Montreux, Switzerland

Secondary Education

First Senior High School Athens

LANGUAGES

EDUCATION

Sheraton Sofia Hotel Balkan was voted as the Best Starwood

Franchised Hotel for Europe, Middle East & Africa for 2011.

Awarded in 2011 the Certificate of Special Congressional Recognition

of the U.S. House of Representatives for his efforts and support of

local community initiatives.

Nominated for the Annual Award of the biggest online business

publication in Bulgaria in the category Business personality of 2011.

Selected by the Board of the Glion Institute of Higher Education as

Glion MBA Ambassador

Voted as the " Greek personality of the year in ASIA / PACIFIC " in

2005 as per the readers/voters of The Pinnacle of Hospitality trade

magazine in Singapore, published by the prestigious World Asia

Publishing House.

Hosted in 2003 & 2004 with great success, the APGA golf

tournaments at Sofitel Palm Resort Golf & Spa.

Lead as QMR, the Novotel Bangkok on Siam Square hotel team to be

the 1ST Hotel in the world in late 2000 to acquire the prestigious ISO

9001 : 2000 certification through BVQI.

HONORS + AWARDS

WELL TRAVELLED HOSPITALITY LEADER

Gerasimos Perdikaris

Professional Summary

Career

Transcript of Professional Summary