Professional Service without data mining will be like skydiving ...

Copyright © Siemens Energy Service Oil & Gas / Indus trial Applications, 2011. All rights reserved.

KDD Workshop21st August 2011San Diego, USA

Professional Service withoutdata mining will be like skydiving without parachuteHolger Stender, Christer Karlsson

Energy Sector

Copyright © Siemens Energy Service Oil & Gas / Indus trial Application, 2011. All rights reserved.

Agenda

Remote Service platform STA-RMS

Remote Services - Reality Check

Remote Services @ SIEMENS E S SO

Remote Services @ SIEMENS Energy1

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Energy Sector


Answers provided by 15 Divisionsin three Sectors

Sectors Divisions Former Groups

■ Automation and Drives (A&D)

■ Industrial Solutions and Services (I&S)

■ Siemens Building Technologies (SBT)

■ Osram■ Transportation Systems (TS)

■ Power Generation (PG)■ Power Transmission and

Distribution (PTD)

■ Industrial Solutions and Services (I&S OGM)

■ Medical Solutions (Med)

■ Industry Automation

■ Drive Technologies

■ Building Technologies

■ Oil & Gas

■ Fossil PowerGeneration

■ Renewable Energy

■ Imaging & IT

■ Workflow & Solutions

■ Diagnostics

Indu

stry

Ene

rgy

Hea

lthca

re

■ Osram

■ Industry Solutions

■ Mobility

■ Energy Service

■ Power Transmission

■ Power Distribution

Energy Sector


Comprehensive portfolio and services:From primary energy to power distribution

Energy Sector


Remote Services @ SIEMENS Energy

The Importance of Remote Service

New Services Risk Mitigation

CostReduction

CustomerSatisfaction

Speed

Remote Services

� Early detection of deviations from normal behavior

� Break down avoidance

� Fast response

� More time for action planning

� Down time reduction

� Cost reduction

� Improved reliability and availability

� Better efficiency

� Higher Competitiveness

Customers Benefits

Innovation is supporting customers commitments!

Energy Sector



The Suppliers of Tools for Remote Service

Remote Technology & Remote Services are entering th e market

Manufacturers of heavyindustrial equipment

Data mining tools

Information infrastructure

Many interested in Remote Service business!

Energy Sector


Agenda

Remote Service platform STA RMS




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Energy Sector


� Collection

� Transfer

� Storage

� Monitoring

� Analyses

� Diagnostics

� Decisions

� Services

Remote Service Platform STA-RMS

STA-RMS - All about Data Management

STA-RMS Platform stands for: Modular, Flexible and We b Based

Remote Diagnostic Services based on STA-RMS is our a nswer!

Energy Sector


� cRSP is a state of the art infrastructure for remote service which consists of 3 redundant datacenters around the world.

� All connections are highly secure, and no data is directly transferred between a remote computer and the customer systems due to proxy functionality

� Multiple methods and scenarios available to connect from the plants to cRSP.

� In case customers don’t want to allow remote troubleshooting, this can be disabled IT-technical


Connectivity level using cRSP

cRSP (common Remote Service Platform) – Reactive & Pr oactive Access

“One fit’s all” is our answer!

Energy Sector


� More than 150’000 Systems connected

� Fulfillment of international security standards(ISO 27001, ISO 62443 Part 3, NERC Regulations, etc.)

� Extensive authentication and authorization of service technicians

� Secure transmission routes thanks to IPsec (LAN2LAN) and SSL VPN connections

Only state-of-the-art and easily expandable platformsfulfill the security and technological requirements


cRSP - All About Security

Platform technology is our answer!

Statement

Energy Sector


Agenda





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Energy Sector


� Remote Diagnostic Services is a part of the new generation of the Remote Service framework

� Remote Diagnostic Services is based on the monitoring and diagnostic platform STA-RMS

� The connectivity of all Remote Service is done via the common Remote Service Platform (cRSP)Infrastructure of Siemens.


Overview

How do several service offerings fit together?

STA-RMS is the basis for all remote service offering s from Siemens Energy Service

New Generation of Remote Services

Remote Services

Remote DiagnosticServices

the service offering isavailable as Basic,

Advanced & Premium

is the monitoring & diagnostic plattform, operated by E S SO

is the remote service platform for Siemens

*RFAT = Remote Filed Assistance Toolkit (not branded yet)

STA-RMS

cRSP

BenchmarkService

planned

BenchmarkService

planned

VirusProtection

planned

VirusProtection

planned

RFAT*

In validation

24/7 GlobalHelpdeskService

Is the modular monitoring & diagnostic platform, operated by E S SO

Energy Sector



Remote Field Assistance Tool (RFAT)

New Generation of Remote Services

� Video conferenceequipment in a small casefor analysis of e.g. cracks in turbine blades

� Some data still need interpretation by specialist with 20+ years of experience

� RFAT increase, speed, availability and capacity of specialist interpretations

Energy Sector



Remote Diagnostic Services at a Glance

With With With With RemoteRemoteRemoteRemote DiagnosticDiagnosticDiagnosticDiagnostic Service Service Service Service wewewewe cancancancan helphelphelphelp minimizeminimizeminimizeminimize responseresponseresponseresponse timestimestimestimes and your service and your service and your service and your service costscostscostscosts

Energy Sector



Building Blocks of the Remote Diagnostic Services

Modular Service Offerings

Our service offering for all rotating equipment mak es life easier for our customers!

Energy Sector


Agenda




SIEMENS Energy1

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Energy Sector


Remote Services – Reality Check

Wind Turbine – Bearing Damage

Condition Monitoring and Diagnostics

Detect and avoid failures hardly visible to human e ye!

Energy Sector


A faulty compressor inlet temperature instrumentation caused a miscalculation of the Exhaust Gas Temperature Set-Point by the controller and resulted in over firing of the unit which can result in overheating of critical components in the Hot Gas Path.

Power Diagnostics®recognized the over firing and the root cause and provided fast, accurate feedback to the customer

Condition Monitoring and Diagnostics


Gas Turbine – Over Firing

Back up for our customers. Speed is of essence!

Energy Sector



Helpdesk – example of solved cases

� Customer called with vibration issue out of hours and requested a man to site.� Dialled into site over STA-RMS and asked the customer to start the turbine.

Monitored vibration levels and found vibration levels were ok and continued to run the turbine.

� No tech would have to be scheduled going to site to investigate the vibration issue.

Example A:

Example B:

� Customer unable to start unit. Connected via STA-RMS and found that burner#4 was not lighting. Customer was requested to change the Igniter which then enabled the unit to be started.

� No tech would have to be scheduled going to site to investigate.

Example C:

� Customer had a problem with the IDS PC communicating with the PLC so rebooted it.

� Since reboot the PC is asking for a logon password. None of the service account logons worked. The solution was to reload the ghost image from the site backup. The customer was sent a procedure and carried out the work successfully. The PC would logon. The turbine was test started OK and monitored during this via STA-RMS.

� This saved a man to site and possible replacement PC from being ordered along with reducing the customers down time.

Energy Sector



Summary - Professional Service withoutdata mining will be like skydiving without parachute

Siemens offers Remote Services to it’s customers fo r a happy landing!

Energy Sector



Summary - Professional Service withoutdata mining will be like skydiving without parachute

Remote Services from Siemens are an investment desi gned for imme diate payback!

� Early detection

� What-if? Predictions

� Gut feeling � Informed decisions

� Data � Knowledge

Data mining

Energy Sector


Contact

Holger Stender, Dipl-Ing. (FH)

SIEMENS AG

Energy SectorService Oil & GasE S SO TIRemote Services & Diagnostics

Room 10/0714Wolgang-Reuter-Platz 447503 Duisburg, Germany

Phone: +49 203 - 605 4095Fax: +49 203 - 605 4459Mobile: +49 173 - 7055671E-mail: [email protected]

Energy Sector


Presenter at KDD 2011

Christer Karlsson, PhD

SIEMENS AG

Energy SectorService Oil & GasE S SO MGT EN 3 3

Diagnostic Development, Project Portfolio ManagerMGT R&D, Engineering and R&D Service

SE-612 83 Finspong, SwedenPhone: +46 (0)122 88 73 23E-mail: [email protected]

Energy Sector


Disclaimer

This document contains forward-looking statements and information - that is, statements related to future, not past, events. These statements may be identified either orally or in writing by words such as "expects", "anticipates", "intends", "plans", "believes", "seeks", "estimates", "will" or words of similar meaning. Such statements are based on our current expectations and certain assumptions, and are, therefore, subject to certain risks and uncertainties. A variety of factors, many of which are beyond Siemens' control, affect its operations, performance, business strategy and results and could cause the actual results, performance or achievements of Siemens worldwide to be materially different from any future results, performance or achievements that may be expressed or implied by such forward-looking statements. For us, particular uncertainties arise, among others, from changes in general economic and business conditions, changes in currency exchange rates and interest rates, introduction of competing products or technologies by other companies, lack of acceptance of new products or services by customers targeted by Siemens worldwide, changes in business strategy and various other factors. More detailed information about certain of these factors is contained in Siemens' filings with the SEC, which are available on the Siemens website, www.siemens.comand on the SEC's website, www.sec.gov. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results may vary materially from those described in the relevant forward-looking statement as anticipated, believed, estimated, expected, intended, planned or projected. Siemens does not intend or assume any obligation to update or revise these forward-looking statements in light of developments which differ from those anticipated.

Trademarks mentioned in this document are the property of Siemens AG, its affiliates or their respective owners.

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