PROFESSIONAL PROFILEA Solutions-oriented professional with ten years of significant, progressive experience in information-technology, focusing on Enterprise/Global network operations, client/server-based applications, and custom development projects within a fast pace environment, experienced project manager in both military and civilian work environments, successfully led large and small project teams of 10+ people from requirements-gathering through to implementation and support. Strong oriented customer focus and solid communicator with exceptional team-building skills.

EDUCATIONUniversity of Maryland University College —Masters of Science IT: Telecommunication Management 05/2010Morris College-Bachelor of Art: Liberal Studies 06/93

PROFESSIONAL EXPERIENCE

Analyst 2-Network:Constellation Energy Group Baltimore, MD 08/2006-PresentFunctions as a Network Analyst 2 responsible for the overall monitoring of all IT systems within Constellation Energy and affiliate companies, this includes but not limited to data and voice circuits, external web sites and energy substation. Work closely with ITOC Analyst III and internal customers on complying with FERC and NERC standards, effectively communicated CIP requirements to internal and external clients/vendors through verbal and written correspondence. Worked under minimal to no supervision 90% of the time; taking ownership of night processes, reported problems and problem triage. Effectively escalated problems that required system expert and management input.

Network Engineer:Summit Technology/Unisys, Reston VA 06/2006-08/2006Worked as Network Engineer in Unisys' 24/7 NOC, providing network management and support services for DOH, DOD, and TSA Federal contracts. Operated, configured, and troubleshoot remote network devices such as Routers, Switches, UPS devices and NetBotz environmental and video monitoring devices using platforms such as HP Openview, CiscoWorks, SMARTs, Concord E-health, Scripter (company proprietary), APC UPS web management interface, identify and troubleshoot network and site equipment issues and document cases via Peregrine service Center ticketing system.

NETWORK ADMINISTRATION:KMC Enterprise/ SUN Microsystems, Ashburn VA 09/2005-06/2006Monitored and manage customers across a wide spectrum of network platforms; i.e. Cisco (routers/switches), Windows Load Balancers, UNIX and Linux. Remediated issues between layers of the OSI model; i.e. Layer 1 (Physical) Layer 2 (DataLink/MAC), Layer 3 (Network/Routing) and Layer 7 (Application/End User), Work Frame Relay link problems in US, UK and Latin American countries; give the DLCI/PVC (INACTIVE) number from network drawings/speared sheet and have either the telco restart the Frame Relay circuit from the switch or have the remote site contact restart the link from the router to get LMI’s sent again to make the PVC (ACTIVE).

NETWORK ADMINISTRATION/ PC DESKTOP TECH 07/2004- 09/2005Lockheed Martin/Federal Deposit Insurance Corp., Arlington, VANASA Headquarters, Washington DCSupported over 5,000 users, both local and off-site, possess extensive experience with LAN, WAN network configurations and internal/external protocols; TCP/IP, EIGRP, BGP. Assisted in the implementation of new equipment such as routers, hubs, switches, associated cables, and other service equipment attached devices. Provided technical network support to Field Office Representatives (managers) of assigned sites, later transitioned to provide PC and MAC desktop support to users to resolve issues during the Microsoft refresh project.

Terence D. Brown 11402 Hermosa Dr | Laurel, MD 20708 | (202) 215-0974 | tbrown4@gmail.com

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MANAGEMENT & SUPERVISION: BTAS/ Federal Deposit Insurance Corp., Arlington, VA 11/2002-7/2004 Handpicked to interviewing, hiring and re-leaving subcontracting personnel in accordance with program objectives provided Corporate and Area Manager with “Project Management Reports” on monthly bases. Prepared justifications and developed the IT training budget and ensured accountability for expenditures, researched pricing of needed equipment, and reported findings to senior management.

SURVEILLANCE TECHNICIAN:Primus, McLean, VA 09/2003-3/2004 Proactively monitored the voice and data networks with the use of Netcool, and HP Openview, monitored the U.S. and Global TIGN network for fraudulent activity. Added, removed and verified BGP routers. Completed the Traffic Management Report for the Directors’ review on monthly bases.

NETWORK OPERATIONS ADMINISTRATOR:PSInet, Herndon, VA 10/2000-10/2001 Monitored NT and UNIX web servers, SQL databases, Vinca clusters, Enterprise routers (both Cisco and Extreme) and steaming server via Whats Up Gold and Netcool, stopped and started web services as needed. Troubleshoot Enterprise network performance issues, prepared incident reports per mishap. Installed computer hardware such as hard drives, disk drives, NIC cards, and power supplies as needed.

CAPTAIN, U.S. ARMY:Fort Benning, GA 06/1993-2/1998Maintained a database consisting of over 850 personnel records, managed staffing schedule and developed personnel tracking system to ensure proper distribution of staff to appropriately match skills against available positions. Conducted various workshops on leadership skills and led panel discussion on group dynamics. Developed processes, evaluations, and techniques for measuring employee performance in order to develop long and short term training plans that would enhance employee productivity and knowledge of daily duties and tasks. Coordinated recognition award programs for personnel who exhibited superior performance.

TRAINING:OPNET Technology Training Building Core Networks with OSPF, BGP, and MPLS Boot CampBuilding Scalable Cisco Internetworks