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Professional Indemnity

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We believe in building relationships based on trust

and respect. We work with businesses that take their

Professional Indemnity insurance seriously and recognise

the value that working with a specialist broker can add.

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Areas of expertise

• Financial Advisers and Mortgage Brokers

• Insurance Brokers

• Licensed Conveyancers

• Architects

• Approved Inspectors

• Testing and Inspection

• Surveyors

• Engineers

• Accountants

• Actuaries

• Solicitors

• Building and Engineering Contractors

• Trustees and Trust Companies

• Psychological and Complementary Therapists

• HR, Educational and Training Consultants and OFSTED Inspectors

Our relationship stretches back almost 10 years which is testament to the continuing high level of service they provide us with. I would have no hesitation in recommending Howden as exemplary insurance providers.

Partner & Chief Executive UK top 20 Architectural practice

Andy ErrittManaging Director, Professional Indemnity

I am proud of the relationships we have with our clients, many of which have lasted over a decade and I am committed to ensuring that we continue to provide a great quality service.

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We are committed to ensuring all clients, irrespective of size, benefit from the essential facets of a great quality insurance broking service:

• A team of experts who specialise in the sector you operate in and can clearly explain what you are and are not covered for

• Professional Indemnity insurance policies which offer breadth of cover and are written by us with your best interests at heart

• Competitive premiums delivered via strong relationships with insurers who respect us and trust us to honestly represent your business

• An in-house claims handling team to act as your advocates in the event of a claim or notification

• A team that cares for your business and that enjoys their relationship with you.

Welcome

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We have one of the UK’s largest and most experienced Professional Indemnity teams. We employ over 140 Professional Indemnity specialists and our business leaders across claims, broking and account management all have over 25 years’ experience. We recognise the importance of developing strong relationships with both your business and your insurers.

We are renowned for developing market leading policy wordings. Where cover requires tailoring to meet a specific business need we have the knowledge to identify the requirement, the expertise to design the solution and the negotiating strength with insurers to deliver it.

We deal directly with the majority of the UK’s Professional Indemnity insurers so our clients can be confident that, where required, a broad range of insurers will be approached. The strength and breadth of our relationships with the insurance markets helps us secure cover when other brokers fail, for example, where a business has a poor claims history or operates exclusively in high risk areas. This is why we are the preeminent insurance broker to the UK’s most challenging professional services sectors.

Expertise, Knowledge and Strength

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We represent an increasing number of clients operating and headquartered overseas.

We are equipped to overcome the complex insurance challenges that global exposures can create, from responding to the varied insurance requirements of different jurisdictions to managing local insurance buyers

Our own division’s expertise is supported by Howden’s global network. This provides access to insurance specialists operating to a consistently high standard and ethos across 30 territories from South America to India.

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Globally, Professional Indemnity is Howden’s largest insurance product line.

30% of the UK’s top 100 accountants

35% of the UK’s financial advisers and morgage brokers

30% of the UK’s survey and valuation businesses

8% of English and Welsh solicitors

50% of the UK’s licensed conveyancers

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KnowledgeWe understand what you do and what insurers want. You will get appropriate cover, from the right insurer, at the right price.

Sector specialisationWe take time to understand the sector you operate in. We understand the risks your business is exposed to.

Claims serviceOver 30 claims advocates to guide, manage and advise on notifications and claims.

Expertise We have over 140 PI specialists. We know what we’re doing.

StrengthOur size and reputation helps us consistently negotiate better premiums with insurers.

SizeLarge enough to make a difference with insurers but still small enough to offer great service based on strong relationships.

Integrity We tell it how it is, providing honest and informed advice and guidance.

Keeping you informedGathering intelligence and sharing it via newsletters, magazines and events to benefit you.

The Howden difference

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Howden have looked after our PI facilities for many years and throughout my time as Managing Partner. They provide first-rate expertise in ensuring that we are comprehensively covered for our risks and guide us through the market to obtain best value from insurers matched to our needs.

Howden clearly understand our business and are able, therefore, to explain to insurers how our procedures are effective in reducing risk. This understanding, together with their knowledge and expertise in the market place ensured that in a challenging market we secured the right terms for our business. Howden’s personal approach to their clients both in terms of renewal and dealing with claims and notifications when they arise has been central to building our good relationship.

Managing Partner Top 50 UK Accountancy Practice

Regulatory Director UK top 20 Financial Adviser

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We moved to Howden nearly four years ago. They have continuosly given our account truly excellent practical support. This is not a relationship that sparks up for a couple of weeks as renewal approaches; it is there all year round. The team are available at the end of the phone, pretty well 24/7. They are refreshingly open, honest and forthright and, if you would like to see what ‘good’ looks like, I would strongly recommend that you make contact.

Founder / Director Chartered Surveyors specialising in residential property surveys and valuations

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How do I sum the Howden offering up?

· Always professional to the nth degree

· Extremely diligent and thorough in their preparation and delivery

· Howden provide a level of policy cover / wording which, in my opinion, is one of, if not THE best in the broking market

· Personable and approachable

· Willing to explore alternatives and work with our preferred underwriters

· Ready to listen to our needs and find cover to suit

In summary, I am delighted with our choice of brokers. In my opinion, Howden represents the perfect broker for our PI risk and I recommend them without exception.

Chief Executive Officer Insurance Brokers

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Three things distinguish the Howden Professional Indemnity claims handling team from the competition; firstly their knowledge – these are genuine specialists with a complete understanding of the challenges facing their clients and the environment in which they operate. Secondly their skill – in dealing with difficult situations whether it be in relation to coverage or otherwise, they know their business and the market respects them for that. The third is perhaps the most significant - they care about protecting their insureds’ interests and getting the best results out of a claim. How a claim is handled is the best form of advertisement for a broker and that is why so many businesses have remained with them year on year.

Professional Negligence Partner UK Top 30 Law Firm

David Howden

Our commitment to attract the industry’s best talent has been at the heart of this business since I founded it in 1994. Employee share ownership is fundamental to that which is why over 600 of our employees are shareholders in Hyperion, Howden’s parent company.

CEO, Hyperion Insurance Group

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Our people, culture and management structure define the service you receive.

Our long standing commitment to attract the best talent has helped us build a business where the strength, expertise and personality of our team are our greatest differentiators. Policy wordings and quotes can be copied but our team is very difficult to replicate.

To consistently fulfil our mission to attract and retain great people we have awarded shares in Hyperion, Howden’s parent company, to many of our employees, motivating them to collectively deliver success and allowing them to share in that success. Hyperion is the world’s largest employee owned insurance group.

Employee share ownership helps improve retention which is critical to delivering a consistently high level of service. Other insurance brokers have undergone regular changes of ownership and personnel but our team has remained comparatively stable. Over 50% of our employees have been with the business (or the acquired business) for over 5 years and almost 20% for over 15 years.

We operate a flat organisation structure ensuring that our Executive Directors and Directors can continue to manage accounts, develop less experienced team members and maintain strong relationships with our clients and insurers.

Our core functions; account management, broking and claims are divided into units with each unit focusing on one or two specific sectors and headed by a Director with an in-depth knowledge of those sectors. This ensures all our clients are looked after by a team that not only understands Professional Indemnity but also understands the specific demands of your profession, clients, insurers and regulators.

As a business we believe in bringing together teams of enterprising, energetic and passionate people with a genuine commitment to offering outstanding customer service. We believe firmly in being friendly and approachable but offering tough advice where it’s required.

Our Team

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Many insurance brokers have scaled back or outsourced their claims handling operations in recent years. We don’t believe this approach is in our clients’ best interests. A strong, technically experienced claims handling team, with individuals prepared to challenge insurers’ initial responses, is at the heart of our business offering and will remain there. That is why we employ one of the UK’s largest in-house Professional Indemnity claims handling teams with over 30 members of staff, many with over 20 years’ experience. We have handled over £500m of paid claims since 2008. We offer you a proven track record you can trust.

Our role is simple; to support you and your business throughout the life cycle of a claim, providing advocacy and guidance where required. It is not just our size that sets us apart. It is our approach and service which combine to ensure that where possible you get the best achievable outcome; that your commercial interests are upheld and that the pressure a claim places on your business is minimised.

An insurance broker should not only be measured on their ability to secure a competitive premium and the right level of cover, but their capacity to respond effectively in the event of a claim.

Claims Handling

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Over 30 professional indemnity claims specialists to guide your business through a claim

of people surveyed said our communication was very good or excellent throughout the claims process

Quality of communication

85%

of people surveyed said their overall experience with the claims team was very good or excellent

Overall Experience

81%

of people surveyed said the technical knowledge our claims team displayed throughout the claims process was either very good or excellent

Technical knowledge

82%

of people surveyed said they were very likely or extremely likely to recommend Howden’s Claims team to a peer

Recommended

89%

Over 30 professional indemnity claims specialists to guide your business through a claim

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Group Insurance Expertise It is vital your insurance programme meets the evolving needs of your business and the environment in which it operates.

Whilst many organisations maintain a close eye on their most expensive and seemingly critical insurances, for example Professional Indemnity, it is not uncommon for other forms of insurance to be rolled over year after year with little or no verification of whether they remain appropriate to business needs. Few businesses are isolated from the effects of operating in an increasingly litigious environment and this coupled with the impact on risk of business evolution, for example increased use of technology, raises the risk profile of all businesses.

Whilst being mindful of this, firms should also ensure they take a coordinated approach to purchasing insurance to minimise gaps in cover and avoid a scenario where the same cover is unnecessarily offered by two policies.

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Combining our knowledge of the professional sectors we serve with the global expertise of the broader Howden business means we are well placed to handle the most complex global insurance programmes providing clients with access to insurance advisory and broking services across all classes of business insurance.

People Assets Liabilities

Personal Accident Property Employers’ Liability

Expatriate Medical Terrorism Public & Product Liability

Business Travel Business Interruption Environmental Liability

Kidnap, Ransom & Extortion

Construction Directors’ & Officers’ Liability

Employee Health & Benefits

Plant & Equipment Professional Indemnity

War & Political Risks Machinery/Electronic Breakdown

Cyber Liability

Private Client Crime Intellectual Property Protection

Rural Fleet Crime

Title Insurance Transactional Risk

Equine Commercial Risk

Trade Credit

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Howden and Hyperion Insurance GroupYour insurance programme is business critical and may be highly complex. Even if your business operates in a benign claims environment, changing insurance broker will represent a big step so it’s natural that you will seek reassurance regarding the stability of your chosen adviser.

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Howden Broking Group

Established in 1994, Howden is a multi-award winning insurance broker with offices throughout the world.

Business growth has not come at the expense of the three key assets that make our business what it is - our clients, our insurer partners and our employees.

Providing outstanding service based on competitive premiums, breadth of cover, claims managers who are on the client’s side and informed advice is at the heart of who we are. We can only achieve that with great quality staff that are equipped and motivated to do what they are best at – looking after clients.

Over 2,200 insurance

professionals

Across 30 territories

£1.4bn premium 95 Offices worldwide

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SPECIALTY & REINSURANCE BROKINGRETAIL BROKING UNDERWRITING

39 countries c. 3,800 people

2016

Revenue

£441m45% 82%

£120m 27%from 26% from 5%

8%EBITDA Margin Organic growth

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Part of the Hyperion Insurance Group

Howden is a trading name of Howden UK Group Limited, part of the Hyperion Insurance Group. Howden UK Group Limited is authorised and regulated by the Financial Conduct Authority in respect of general insurance business. Registered in England and Wales under company registration number 725875. Registered Office: 16 Eastcheap, London EC3M 1BD. Calls may be monitored and recorded for quality assurance purposes. 08/17 Ref M1107.

Howden UK Group Limited16 Eastcheap, London EC3M 1BD

T +44 (0)20 7133 1300F +44 (0)20 7133 1500E Pii@howdengroup.com

www.howdengroup.co.uk

@howdenpii