Professional Development Series: Changing Culture
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Transcript of Professional Development Series: Changing Culture
Professional Development
Program
Changing Culture
IntroductionInstructor: Tracy Tulle
Profile: Operations Manager and Business Course Instructor for the College of Adult & Graduate Studies at Wisconsin Lutheran College
Former Vice President of Inflight Services for Comair, Inc. - a Delta Airlines subsidiary
18 years of leadership in the airline industry
Topics for Discussion
Role of Mission, Vision & Values Understanding Organizational
Culture Organizational Structure &
Culture Change Planning & Executing Change
Effectively
Changing Culture
Describe your work environment today.
Mission, Vision & ValuesMission
Statement: A statement of
purpose, describing who the company is
and what it does
Vision Statement: A future-oriented declaration of the
organization’s purpose and aspirations
Values: Shared principles,
standards and goals
Purpose of Mission and Vision
Communicate the purpose of the organization to stake holders
Inform employees of strategy
development
Develop the measurable goals and objectives by
which to gauge the success of the organization’s
strategy
Inform Employees of the Strategy Development
Mission
Statement
Vision Statement
Strategy
Goals &
Objectives
Organizational Framework
Strategy
Goals & Objectives
Froedtert Hospital’s Mission StatementFroedtert
Hospital will advance the health status of individuals we serve through:• High-quality
patient care• Teaching the
next generation of health professionals
• Advancing scientific discovery and technology
Froedtert Hospital’s Vision Statement
Froedtert Hospital and The Medical College of
Wisconsin Physicians will be one of the nation’s top
25 academic medical centers by offering our patients and families scientific discoveries,
service excellence and hope.
Organizational CultureWhat is culture?
A system of shared assumptions, values, and
beliefs showing people what is appropriate and
inappropriate behavior
Froedtert Hospital’s Values
TALENT: We recruit and retain the best staff to
deliver the highest standard
of care.TEAMWORK: We
create an environment of
energetic, multi-disciplinary teams to deliver accessible, quality care and
service excellence.
STEWARDSHIP: We honor the
community trust by utilizing healthcare
resources wisely.RESPECT: We treat
each patient as a unique partner in care. We work to
achieve new levels of cooperation in understanding
cultural differences.
Why Does Organizational Culture Matter?
Culture may be related to increased performance
Culture is a powerful way of managing (and influencing) employee behaviors
Signs of Organizational Culture
Mission Statement
Stories & Language
Physical Layout
Rules & Policies
Rituals
Why Do Organizations Change?
Workplace Demographics
Technology
Globalization
Changes in the Market Conditions
Growth
Poor Performance
Forms of Organizational Change
Structure
Strategy
PoliciesProcedu
res
Technology
Culture
Why Do Employees Resist Change?
Disrupted HabitsPersonality
Feelings of UncertaintyFear of Failure
Personal Impact of ChangePrevalence of Change
Perceived Loss of Power
Planning & Executing Change Effectively
Determine Need for Change Executing Change
Group Activity
Changing Culture"There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things."
— Niccolo MachiavelliThe Prince (1532)
Changing Culture
Presentation Material and Text:
Mason a. Carptenter and Talya Bauer, Principles of Management. Nyack, NY: Flat World Knowledge