PROFESSIONAL COMMUNICATIONS REVIEW. THE PROCESS OF CREATING AND EXCHANGING INFORMATION. WHAT IS...
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Transcript of PROFESSIONAL COMMUNICATIONS REVIEW. THE PROCESS OF CREATING AND EXCHANGING INFORMATION. WHAT IS...
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PROFESSIONAL COMMUNICATIONS REVIEW
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THE PROCESS OF CREATING AND EXCHANGINGINFORMATION.
WHAT IS COMMUNICATION?
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AUDIENCE
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TYPES OF COMMUNICATIOJN
VERBAL:
spoken, written
NON-VERBAL:
Body language, facial expressions, gestures, hand symbols
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The four major parts of communication are: Sender Message Receiver Feedback
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Sender (transmits message) Message (words, body language and symbols that
convey an ideas) Receiver (interprets message)
transmits feedback through words, body language and symbols
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COMMUNICATION PROCESS
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COMMUNICATION PROCESS
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COMMUNICATION PROCESS
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COMMUNICATION PROCESS
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BREAK OUT
Class will be divided into 1s, and 2s, each on a different side of the room
You will need a pen, pencil or marker
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ACTIVE LISTENING IS WHEN THE RECEIVER IS SENDING POSTIVE FEEDBACK SHOWING THEY ARE LISTENING AND RESPONDING
PASSIVE LISTENING IS WHEN THE RECEIVER ISN’T UNDERSTANDING AND OR NOT RESPONDING TO THE MESSAGE BEING SENT
Active Listening and Passive Listening
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NON VERBAL COMMUNICATIONS
Body Language Facial Expressions Symbols Gestures
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Conversation with yourself = Intrapersonal
One-on-one communication = Interpersonal
Communicating with more than one = Group
FORMS OF COMMUNICATION
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CAN YOU NAME SOME EXAMPLES OF:ACTIVE LISTENING
PASSIVE LISTENING
GOOD BODY LANGAUGE
BAD BODY LANGAUGE
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Number your paper 1-11
I’ll give you a few seconds to look at each picture,
Right your first judgments about the people in the pictures
THERE ARE NO RIGHT OR WRONG ANSWERS
Don’t share these with the people at your table. Yet.
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1
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