Professional and Managed Services

Cloud Solutions

Partner Benefits• Portfolio expansion: Capitalise on fast-growing market opportunities for hybrid cloud solutions.

• Instant expertise: Leverage our experience with 200+ cloud projects successfully completed to date.

• Brand building: Utilise a range of value-added services that help your customers become more efficient.

• Greaterprofitability: Enjoy higher margins while enhancing your “trusted advisor” status with customers.

Ifyouarejuststartingwithcloud,ourservicesareabletohelpyougetstarted:

• Transformation – Expert consulting to develop a comprehensive cloud strategy, addressing skills, tools,

processes and more, helping customers moving to the public cloud.

• Reducerisk– Scarce and highly valued professional and managed services IT resources without upfront

investment, providing more credibility and certainty in front of your customers.

Ifyouarealreadyprovidingyourcustomerswithcloud,ourserviceswillhelpyoutobuildandscaleyour

cloudpractice:

• Moderniseyouroperations– outsource your commodity operations to Tech Data to modernise and cut costs

• Focusonyourcorebusiness– release your staff for more strategic and higher value tasks.

Tech Data has created a robust portfolio of cloud, hybrid and on-premise services

to help our partners accelerate the adoption of new technologies and drive

business growth. Partners can leverage Tech Data’s broad market access, accessing

enterprise grade services and automation. Assessment, migration, optimisation

and management services exist for simple lift and shift and security services up to

complex Data Center and SAP Hana implementations.

Introduction

Delivered at Scale

Available across Europe,

adding local country

support and language as

the service matures.

Competitively Priced

Designed to be profitable for

the partner and competitive

for the customer.

Designed for our Channel

White labelled services,

PMO and online visibility

of engagement status.

Ourservicesachievepredictableandrepeatablebusinessoutcomeswithreducedcomplexityforyou

andyourcustomers.Theyaredesignedtobe:

Fast Track Migration ServiceThe Tech Data Azure Cloud Assessment and Migration

Service is designed to help develop an effective

strategy toward fully integrating Cloud and hybrid IT

whilst providing a lower risk and reduced complexity

for your customers.

Cloud Assessments and migrations vary on scale,

duration, cost and complexity and can be tailored

to fit your customer’s needs. Tech Data works

hand-in-hand with partners to provide the necessary

level of expertise required.

Our service is relevant for all sizes of migration;

from the single server workload to large enterprise

scale challenges.

• Tech Data can migrate your customer to the cloud with low risk, competitive pricing, a streamlined sales cycle and this can all be wrapped into a

white labelled service

• Project Managers will support you in your customer meetings

•Simplifiedpricingmodelwhereeverythingisincludedforaliftandshiftexercise

24/7ManagedServicesareavailableforthefollowingareas:

Virtual Machine (VM) monitoring and management

Preventative maintenance and proactive management

Security monitoring

Cost optimisation

Back up service management

Cloud network management

Cloud storage management

Full stack management (available on request)

Custom SLAs (available on request)

Assess & Design Migrate Manage Optimise

IaaS

Fast Track MigrationLift&Shift

Price per migrated VM

Cloud ExpressManagedIaaSuptoSO.CostOptimisation Advisoryincluded

Price per VM per hour plus on-boarding cost

Enterprise Assessment6R,Multicloud, TCO&ROI

Custom pricing

Azure to CSPEA,Open,PAYG

Custom pricing

Cloud Managed ServicesEnterpriseOnly.Fullstack

% of cloud consumption

Workload ModernisationIaaS to PaaS

Custom pricing

24x7 Service DeskAzure and O365

% of cloud consumption

SA

P

Eur

ope

only

Sizing & PricingArchitecture&Costto Migrate

Free. Pre-sales

SAP to HANA MigrationInfrastructureOnly

Automatic pricing

SAP Managed ServicesSAP HANAInfrastructure

Custom pricing

Architecture ConsultancyHours&Workshops

T&M

Services CatalogueTech Data is able to deliver services for Microsoft Azure.

CyberS

ecurityServices

Cloud Express Managed ServicesPublic clouds are built to provide high performance

infrastructure, integrating hardware, software

applications and any supporting infrastructure.

As such, they are increasingly the most cost-effective

and agile business solution for organisations around

the world. Once your customer has purchased and

configured their public cloud environment, they need

to think about how to provide their business with

administrative support.

Cloud Express enables partners to grow, innovate and

transform their public cloud business while benefiting

from higher margins. Our advanced digital services

platform accelerates the onboarding of cloud estates

and provides high levels of automation to reduce

problem resolution times and cost.

CloudExpressManagedIaaS

•24x7proactivesupportforVMs

• Easy quoting per VM per hour plus on-boarding fee

• No minimum deal size

• Integration with partner IT Service Management tools

FastTrackAzureMigrationis:

• Outcome based with no minimum deal size

• Easy quoting by VM

•Assessmentand24x7post-migration support is included

Enterprise AssessmentOffered as the first step in potential

transformation programmes for partners who

need a cloud strategy. This service helps you

to understand TCO on Cloud and ROI when

compared with on-premise. It typically leads

to significant workload migration projects,

modernisation of tooling and process and

partner skills development. The service is

suitable for a multi-cloud assessment and

providing the opportunity to re-platform to

SaaS/PaaS models.

Microsoft Azure Enterprise Agreement to Microsoft CSPBe profitable and successful as a Tier 2 Microsoft CSP with Tech Data. Choose to either build your own IP with our

help and support or simply leverage ours.

We can support your customer migration from Enterprise Agreements (EAs) to CSP with click to run solutions,

professional and managed services, our market leading cloud platform and Practice Builder, our partner

transformation programme.

Transforming your business is not easy. Whatever the size of your customer, a key part of moving them to Azure in

Microsoft CSP is the assessment, planning and migration of their current EA subscription resources.

Our certified and experienced consultants help you to analyse current customer EA subscription resources,

provide a subscription migration proposal and then create an appropriate migration plan for their subscription

migration, keeping downtime to an absolute minimum.

SAP Practice BuildingAimed specifically at partners looking to build on and develop their existing managed services and cloud practices,

SAP Practice Building provides a complete process for workload migration, starting with customer engagement

presales support to prove the cost efficiency of the migration to the cloud.

Building an SAP Practice

EngagingCustomers

• Understanding your customers’ challenges

• Data driven customer insights• Understanding the TCO• Overcoming customers’ objections

Optimising Operations

• Revising business models to prioritise agility and emerging trends

• Harnessing technology for next level of efficiency

• Defining services offering• Define pricing strategy• Empowering employees

RiskMitigation

• Financial Risk Control - Cost Control - Financing: Grow as your business grows. • Services - Optimisation of Operations - Migration Assessment - Turnkey Projects• SLA: Standard, Professional, Premium • Workforce alignment to challenges

Transforming Solutions

• New Scenarios• Leveraging digital platforms to innovate

and reduce delivery timeframes • Making customers your business partners • Connecting products to amplify and

redefine their value

SAP Services Overview

Sizing&PricingAssessment &

Migration PlanningMigration ManagedServices

Diff

eren

tiat

ors

1. Agility – architecture & quote in 2 business days.

2. Pricing simplicity – final price with all rebates & accelerators included

3. Easy access to SAP experts

4.Azureexpertise– we work closely with Microsoft to deliver the best architectures

1. We can act on behalf of the partner.

2.Azureexpertise– we work closely with Microsoft to deliver the best architectures

3. Competitive pricing & Vendor Funding management

4. Value Added Migration (not just L&S or P2V)

1. Non-Competing Partner

2.Azureexpertise– we work closely with Microsoft to deliver the best architectures

3. Competitive pricing & Vendor Funding management

1. Non-Competing Partner

2.Azureexpertise– we work closely with Microsoft to deliver the best architectures

3. Competitive pricing

How

it w

orks

• BDM sends Sizing Form to partner and CoE

• CoE supports the country & customer to fill the form (sizing)

• TD Services delivers a proposed architecture + Azure quote + estimated cost of migration in 2 business days.

• The partner has 2 hours of free consultancy to go through the proposal (Q&A)

• Cost of pre-sales for TD today funded by MS.

• Starts with a PO from the partner. TD Services will provide SOW.

• Done remotely by default – usually 8 hours of work.

• Can be done as a 2 day on-site workshop.

• We deliver a complete assessment and actionable migration plan (can be done by TD or by the partner) + a closed price for migration and managed services.

• Requires the Assessment & Migration Planning

• Phased approach – tested methodology.

• We can do a PoC for additional cost (bespoke). Azure subscription and creation of the concept included

• Bespoke services

Professional Services (Paid or Vendor Funded)Pre-sales Partner Paid

CSS Basic for Microsoft CSS Basic for Microsoft offers you 24/7 support for CSP products with partner access, 8, 12 and 24 hour SLA,

English support in business hours and Level 1, and Level 3 support.

Microsoft Escalation is CSP.

CSS Professional for Microsoft CSS Professional offers you 24/7 support for CSP products with partner access, 1, 2 and 4 hour SLA,

multilanguage support in business hours and Level 1, Level 2 and Level 3 support.

CSS Professional – Reseller

Monthly subscription fee for unlimited support for all your customers’ tenants.

CSS Professional – IoT Azure Reseller

Purchase 10 Azure tickets to be used within 12 months for any of your end users’ tenants.

CSS Professional – IoT MWP Reseller

Purchase 10 Modern Workplace tickets to be used within 12 months for any of your end users’ tenants.

Microsoft Escalation is Advanced Support.

CSS Elite for MicrosoftCSS Elite offers you pay as you go 24/7 support for cloud, hybrid and on-premise products with partner

and end user access, 1, 2 and 4 hour SLA, multi-language support in business hours and Level 1, Level 2

and Level 3 support. You can also customise your support with white label and personalise with pro-active

services, such as route cause analysis.

Microsoft escalation is Premier Support

24/7 Cloud Support Services (CSS)As part of your agreement with Microsoft, partners selling products via Microsoft’s Cloud Solutions Provider

(CSP) programme must provide post sales technical support to their respective end users. Cloud Support

Services allow resellers to enhance their support offering. CSS gives access to certified technicians, to make

sure clients experience professional customer service.

Tech Data offer multiple options for support, including a monthly subscription or a pay-per-ticket basis.

The CSS technical helpdesk provides break and fix support for Level 1 and Level 2 incidents and a preferred

escalation channel and follow-up through resolution for Level 3 incidents.

Visit our website at www.techdatacloud.eu

where you can find more information.

Next Steps

@TechDataCloud www.techdatacloud.eu

linkedin.com/showcase/tech-data-cloud/