Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 The Process Handbook: A Tool...
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Transcript of Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 The Process Handbook: A Tool...
![Page 1: Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 The Process Handbook: A Tool for Business Process Redesign.](https://reader036.fdocuments.us/reader036/viewer/2022062404/5542eb72497959361e8d9b24/html5/thumbnails/1.jpg)
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
The Process Handbook:
A Tool for Business Process Redesign
![Page 2: Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 The Process Handbook: A Tool for Business Process Redesign.](https://reader036.fdocuments.us/reader036/viewer/2022062404/5542eb72497959361e8d9b24/html5/thumbnails/2.jpg)
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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Introduction: What is the Process Handbook?
The MIT PH can be used to help people:
Redesign existing business processes
Invent new and robust processes
Organize and share knowledge about organizational practices.
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Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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![Page 5: Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 The Process Handbook: A Tool for Business Process Redesign.](https://reader036.fdocuments.us/reader036/viewer/2022062404/5542eb72497959361e8d9b24/html5/thumbnails/5.jpg)
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
An example of inheritance in the specialization hierarchy.
Process Handbook Components: The Concepts
Source: Klein, Petti 2006
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Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
Process Handbook Components: The Concepts
An example of a tradeoff table
An example of bundles in the specializationhierarchy
Source: Klein, Petti 2006
![Page 7: Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 The Process Handbook: A Tool for Business Process Redesign.](https://reader036.fdocuments.us/reader036/viewer/2022062404/5542eb72497959361e8d9b24/html5/thumbnails/7.jpg)
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
Three basic types of dependencies among activities.
Dependencies in the process ‘Sell’
Process Handbook Components:The Concepts
Source: Klein, Petti 2006
![Page 8: Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 The Process Handbook: A Tool for Business Process Redesign.](https://reader036.fdocuments.us/reader036/viewer/2022062404/5542eb72497959361e8d9b24/html5/thumbnails/8.jpg)
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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Exceptions for the process ‘Inform Potential Customers’
Handlers for the exception ‘performing agent dies’
Process Handbook Components: The Concepts
Source: Klein, Petti 2006
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Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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THE HANDBOOK BUSINESS PROCESSREDESIGN METHODOLOGY
Source: Klein, Petti 2006
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Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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Step 1—Identifying the Process ‘Deep Structure’
Source: Klein, Petti 2006
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Source: Klein, Petti 2006
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Step 2—Specializing core activities
Source: Klein, Petti 2006
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Source: Klein, Petti 2006
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Step 3—Specifying coordination mechanisms
Source: Klein, Petti 2006
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Source: Klein, Petti 2006
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Step 4—Specifying exception handlers
Source: Klein, Petti 2006
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http://process.mit.edu