Prof. Bernie Morley, University of Bath UK - International Keynote: Undertaking initiatives to...
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Professor Bernie Morley Pro-Vice-Chancellor (Learning & Teaching) University of Bath Undertaking initiatives to improve the student experience
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Professor Bernie Morley, Pro Vice Chancellor (Learning and Teaching), The University of Bath delivered this presentation at the inaugural Student Experience conference in 2013. A quality student experience is a critical component when examining the attributes a university offers a prospective student. It is equally as important sector wide, in producing highly educated, well rounded and qualified individuals that make up the future of the national workforce. As a result, it is crucial for universities to assess not only ways they can improve their institution’s student experience but ways they can differentiation themselves in an increasingly competitive marketplace. Factors that holistically impact student experience include the interconnections between student services, methods of course delivery and the use of technology along with all that this entails. The Inaugural Student Experience Conference will endeavour to address these complex and challenging issues within the context of the evolving Higher Education sector. For more information about the event, please visit the conference website http://www.informa.com.au/studentexperienceconference
Transcript of Prof. Bernie Morley, University of Bath UK - International Keynote: Undertaking initiatives to...
Professor Bernie Morley Pro-Vice-Chancellor (Learning & Teaching) University of Bath
Undertaking initiatives to improve
the student experience
Improving the student experience
Improving the student experience
Improving the student experience
Investing in campus facilities
We are investing £100m in our campus: • A new hub of learning and
teaching • More high quality
accommodation • New Centre for the Arts • Updated and expanded
learning and research spaces
Find out more at www.bath.ac.uk/campus-investments
National Student Survey
Used to improve student experience Used to improve student engagement
Understanding the student experience
National Student Survey
Final year undergraduate students indicate their level of agreement with statements, e.g:
The course is intellectually stimulating Feedback on my work has been prompt Overall, I am satisfied with the quality of the course
Understanding the student experience
National Student Survey
Student expectations Parent expectations League Tables
Recruitment
Understanding the student experience
National Student Survey
High level engagement Involvement of all staff Communicate with students Listen and act on communication Feedback positive changes
Sense of belonging
Enhancing the student experience at Bath
National Student Survey
Staff engagement NSS Reviews open meetings Teaching Development Fund Better@Bath
Enhancing the student experience at Bath
National Student Survey
Student engagement student reps on committees student chairs of staff/student liaison committees Student Experience Forum First Year Student Experience Project You Said We Did
Enhancing the student experience at Bath
Exam Feedback Campaign
December 2008 Case closed, no feedback, for commonality reasons
March 2009 Sabbatical election campaigns, candidates prioritise exam feedback
May 2009 Cross-campus campaign for feedback on exams
January 2010 Agreement on all-department establishment of policies with SSLC input
October 2010 Feedback policies introduced by all departments
January 2011 Review instigated by SU
Case Study
Exam Feedback Campaign
Case Study
B6. Feedback from Students Year Uni. of Bath
Top Quartile
HEI
B6.1 I have had adequate opportunities to provide feedback on all elements of my course
2010 86 80 76 2011 88 82 78 2012 91 81 84
B6.2 My feedback on the course is listed to and valued
2010 55 51 50 2011 64 55 54 2012 71 58 59
B6.3 It is clear to me how students comments on the course have been acted upon
2010 50 40 41 2011 58 46 47 2012 64 52 51
Factors affecting quality of student learning
How institutions choose to use the resources they have available
class size level of student effort course/module teacher quantity and quality of feedback
affect student outcomes Gibbs, G. (2012) Implications of ‘Dimensions of quality’ in a market environment
Student learning and outcomes
Student learning and outcomes
