MAESTRO

The Next-Gen

EnterpriseManagementSolutionMaximizing the business value ofyour Enterprise IT assets.

EnterpriseIT

Monitoring(EIM)

EnterpriseAsset

Management(EAM)

Maestro’s Enterprise Management Modules

IntegratedService

Management(ISM)

ClientAutomation

Management(CAM)

Enterprises today need an agile, flexible and dynamic IT infrastructure because business demands high levels of performance, easy access, simple processes, and continuous availability - in a simple and convenient manner.

30% of IT adminproductivity is spent on

problem diagnosis

40% productivitygoes into reporting and

other mundane jobs

Maestro enhances 50% to 70%of IT team’s productivity by

automating tasks

By tapping into our vast intellectual capital, proven methodologies and deep industry expertise, HCL Services has developed the next generation Enterprise Management Solution

Maestro delivers perfect technology - business alignment that caters to today's helping simplify complexintricate IT driven business eco-system, business

processes and effectively manage the IT environment.MAESTRO

Brings the entire IT environment under one management platform

ensuring minimum downtime and optimum Infrastructure

usage

Enables informed decision making on planning and

purchase of assets helping organizations reduce asset

procurement & management expenses by 30%

Enables smooth management of the end user

environment, drives down operational costs while maintaining business continuity and security

Enterprise IT Monitoring (EIM)

Continuously monitors infrastructure health to

determine the efficiency of networks, servers, applications

and databases

Enterprise Asset Management (EAM)

Helps improve operational and

financial efficiencies of IT assets

throughout their lifecycle

Integrated Service Management (ISM)

Operational interface between end users and IT teams, enabling

easy resolution of service issues

Client Automation Management (CAM)

Helps maximize efficiency and

responsiveness of key client management

tasks regardless of the complexity of IT

infrastructure

Benefits

SOLUTIONSCHALLENGES

Maestro consists of four discrete yet tightly integrated modules,

catering to the specific Enterprise IT needs.

Asset Discovery and Inventory provides robust set of device tracking and identification capabilities to support smooth management of end user environment

Software Distribution provides centralized control and management of installing, configuring, updating and tracking software across the end user environment

Remote Desktop Control ensures administrators have consistent and secured access to control, view, manage and modify remote desktops and laptops

Patch Research and Management ensures updated and secured infrastructure systems with current and effective software patches

Peripheral Device Management enables effective remote management of peripheral devices

Fault Management enables quick resolution of network faults, ensuring minimum downtime and optimum network usage

Performance Management enables proactive monitoring and helps maintain overall performance at an optimum level

Configuration Management collects complete data of IT Infrastructure and compares with the existing inventory for quick monitoring and system availability

Application Monitoring supports multi-response monitoring and multi-location response management for smooth functioning of business operations

Topology Builder enables asset grouping based on service, geography and business function to ensure maximum availability of IT infrastructure & critical business applications

Asset Lifecycle Management helps make better purchasing decisions by managing various resources and their life-cycle stages

IT Asset Tracking enables hardware & software inventory tracking, maps asset relationship, discovers configuration details and tracks changes instantly

IT Asset Inventory Management helps create asset groups, enabling easy identification and user-friendly tracking

Configuration Management Database provides multiple ways of building relationships and customizable approaches to connect IT assets, non-IT assets & people

Contract Management enables contract analysis to help decision makers make smart and informed decisions on their contracts

Software Asset Management enables users to have complete visibility of installed software and compliance needs

Service Request enables users to create workflow enabled service requests as per the services catalogue

Incident Management supports seamless tracking of entire incident lifecycle, enabling faster resolution

Problem Management investigates root causes to deliver permanent solutions

Knowledge Management enables capturing, developing & sharing knowledge on service resolutions to lower incident rate and resolution time

Change Management tracks complete change request lifecycle to help align services with business needs

Release Management facilitates creation of release components for timely delivery and deployment of business critical needs

SLA Management ensures delivered performance meets customer expectations

Enterprise ITMonitoring

Client AutomationManagement

Enterprise AssetManagement

Integrated ServiceManagement

Maestro Solution ModulesMAESTRO

Office Address:

Sunnyside, East Wing, 2nd Floor,

8/17 Shafee Mohammed Road

Nungambakkam, Chennai – 600 034

HCL Services Ltd.

www.hclservices.in

www.hclinfosystems.in

Copyright @ HCL Services Ltd. All Rights Reserved. Reproduction of this publication in any form without prior permission is forbidden. The names and logos of the actual companies and products mentioned herein may be the trademarks of their respective owners & are used for illustration purpose only. All content / information present here is the exclusive property of HCL Services Ltd. The content / information contained here is believed to be accurate at the time of publishing. HCL Services shall not be liable for damage of any kind use of this information, which is subject to change without notice.

HCL Services Ltd. (a wholly owned subsidiary of HCL Infosystems) India's

premier technology company offers a wide range of Services across the

Enterprise and Consumer segments. We help clients to enhance business

performance by leveraging deep domain knowledge, technology expertise

and service delivery excellence.

Our offerings span Technology Consulting, System Integration,

Infrastructure & Enterprise Management, Cloud Computing, Mobility,

Security, Multi-Vendor Technology Support and Office Automation.

Our emergent technology-focused 'Centers of Excellence' and Research

Labs, along with strategic partnerships with key global technology OEMs,

enable us to be your Technology Lifecycle Partner by consistently providing

the choice of best-in-class products and the capability of world-class IT

services & solutions.

For more details, please visit www.hclservices.in

About HCL Services