Productivity Report

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Productivity Report Are we getting the most out of our employees?

description

Productivity Report. Are we getting the most out of our employees?. How many hours surfing the internet per day?. Average Call Handling Time (in minutes). Average time spent on breaks (Minutes under/over 1 hour ). Call-Structure Discussion Meetings. Supervisor meets with Lower Manager. - PowerPoint PPT Presentation

Transcript of Productivity Report

Page 1: Productivity Report

Productivity Report

Are we getting the most out of our employees?

Page 2: Productivity Report

How many hours surfing the internet per day?

0.37

1.36

2.15

3.45

0

0.5

1

1.5

2

2.5

3

3.5

Staff taking calls Supervisors Lower Managers Middle Managers

Hours

Page 3: Productivity Report

Average Call Handling Time(in minutes)

6

8

12Morning

Afternoon

Evening

Page 4: Productivity Report

Average time spent on breaks(Minutes under/over 1 hour)

2

-5

5

20

-10

-5

0

5

10

15

20

25

Staff Supervisors Lower Managers Middle Managers

Staff

Supervisors

Lower Managers

Middle Managers

Page 5: Productivity Report

Middle Managermeets with

Upper Manager

Supervisormeets with

Lower Manager

Lower Manager meets with

Middle Manager

Call-Structure Discussion Meetings

How do we Save Time?

Page 6: Productivity Report

Call-Structure Discussion Meeting

Upper Managers

Middle Managers

Supervisors Lower Managers

One Meeting!

Page 7: Productivity Report

How happy are you in your job?

Overall With Managers Pay Holidays

Middle management 8 7 6 7

Lower management 7 4 3 6

Supervisors 7 4 5 5

Staff taking calls 2 2 1 4

Page 8: Productivity Report

Conclusion

• Managers are spending too much on the Internet• Managers are spending too much time on breaks• Too many meetings!• Warning! Staff taking calls are not happy