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Debidutta PattanaikMunekollal, Bangalore 560037, Mobile: 8711969525, Email: debiduttacv@gmail.com 

Profile Summary

IT professional with 3+ years of experience in providing L2/L1 level support in production & QA

environment. Currently working for a product based company with clients including major banking &finance, insurance, telecommunication, utilities & public sector organizations. Possess good knowledge of

UNIX, SQL, & ITIL best practices. Deft in conceptualizing and defining client/user requirements and

translating these into a working solution. An effective communicator and team player with good

interpersonal, leadership, problem solving and analytical skills.

Education

B.Tech, in Electronics & Telecommunication

From Biju Patnaik University of Technology, Orissa in 2011 with 68 %.

Technical Knowledge

• Languages Oracle SQL, UNIX Shell Scripts,• Operating System UNIX (Red Hat Linux, Sun Solaris), Windows 2K & Windows 7• Database Oracle 9i, 10g, and 11g• Database Tools SQL Developer, SQL *Loader• Monitoring Tools Control M, Nagios• Ticketing Tools BMC Remedy• SSH Tools Putty, Tectia• Project Tracking JIRA

Work Experience

Project #2Title: ACL Audit Exchange

Duration: March, 2014 - PresentEnvironment: Oracle 10g, UNIX, SQL Developer, Red Hat 5 Linux, Nagios

Team Size: 12

 ACL (Audit Command Language) software is specifically designed to help risk and control groups, such as

 Audit, Risk, Compliance, IT or Financial professionals perform in-depth analysis of data with ease. ACL

provides data analytics, continuous monitoring of business transactions, processes. It distributes

exceptions found during data analysis testing to multiple business stakeholders .ACL Audit Exchange is a

server based technology that lays the foundation to implement automated analytics and data sharing,

remediation, reporting and continuous transaction monitoring.

Responsibilities:• Interacting with users and reconciliation teams in resolving issues.

• Responsible for providing the support in L1/L2 level depending on the priority of the issues to meet

client’s SLA

• Resolved the production issues with SLA compliance of 99.9%.

• Performing prescribed batch monitoring

• Analyzing business requirement documents for enhancement of application.

• Analyzing Unix Shell scripts and doing emergency fixes.

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• Loading the data into base tables using SQL *Loader.

• Used expdp and impdp for export and import the DB objects.

• Raise RFCs (Change Requests) & give necessary information to the development team to fix the bug.

• Need to co-ordinate with DBA team to resolve critical data base issue in online database.

• Identifying the issue and analyze the root cause of the issue and fix as soon as the requirements

comes from the application.

• Daily performance monitoring check.

• Participated in the year end support related activities of the banks.

Project #1

Title: Bravo Business Suite

Duration: Dec 2012 to March 2014Environment: Oracle 10g, UNIX, SQL Developer, Red Hat 5 Linux, Nagios

Team Size: 8

Using Bravo Business Suite, organizations can automate common business processes. It has following

components: Supply Chain Management, Enterprise Management, Point of Sale, Reporting & Analysis

.The Supply Chain Management component facilitate management of supplier, warehouse, and inventory.Enterprise Management component provides facility for organizational structure modelling, finance

management, HR administration & customer relation management. Bravo Web POS component is a cloud

based solution for point of sale which can be accessed via a web browser or a standalone java

application. All kind of POS transactions like cash management, credit / debit card processing, customer

management are handled by this component. The Reporting and Analytics component provides analytics

to take informed business decisions and getting consumer intelligence.

Responsibilities:• Responsible for providing the support in L1 level depending on the priority of the issues to meet

client’s SLA.

• 24x7 on call support in production environment.

• Responsible to categorize issues• Performing application health check.

• Writing queries for daily report generation to be provided to users. Monitoring the running jobs and

checking the log files if any issues.

• Giving the status reports of the tickets (Daily, Weekly and Monthly) to the manager as well as to the

Business team.

Personal Details

Date of Birth 11.06.1990

Gender Male

Nationality Indian

Marital Status Single

Languages Known English, Hindi, and Odiya