Production and Operation Management(Sarah Olivarez-Cruz)
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Transcript of Production and Operation Management(Sarah Olivarez-Cruz)
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SpeakersLarry M. Malapit
Ginalyn M. MendozaJacqueline B. Gamana
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Production and Operations Management,
Materials Management, andInventory Management In A
Global Environment
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Production and Operations Management
in a Global Environment
By:
Larry M. Malapit
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Production/operations management is the process, which combines and transforms various resources used in the production/operations subsystem of the organization into value added product/services in a controlled manner as per the policies of the organization.
Therefore, it is that part of an organization, which is concerned with the transformation of a range of inputs into the required (products/services) having the requisite quality level. The set of interrelated management activities, which are involved in manufacturing certain products, is called as production management. If the same concept is extended to services management, then the corresponding set of management activities is called as operations management.
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Production function is that part of an organization, which is concerned with the transformation of a range of inputs into the required outputs (products) having the requisite quality level.
Production is defined as “the step-by-step conversion of one form of material into another form through chemical or mechanical process to create or enhance the utility of the product to the user.” Thus production is a value addition process.
CONCEPT OF PRODUCTION
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Objectives of Production Management1. RIGHT QUALITY The quality of product is established based
upon the customers needs. The right quality is not necessarily best quality. It is determined by the cost of the product and the technical characteristics as suited to the specific requirements.
2. RIGHT QUANTITY The manufacturing organization should
produce the products in number. If they are produced in excess of demand the capital will block up in the form of inventory and if the quantity is produced in short of demand, leads to shortage
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Objectives of Production Management3. RIGHT TIME Timeliness of delivery is one of the
important parameter to judge the effectiveness of production department. So, the production department has to make the optimal utilization of input resources to achieve its objective.
4. RIGHT MANUFACTURING COST Manufacturing costs are established
before the product is actually manufactured. Hence, all attempts should be made to produce the products at pre-established cost, so as to reduce the variation between actual and the standard (pre-established) cost.
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OPERATIONS MANAGEMENT
A Framework for Managing Operations Managing operations can be
enclosed in a frame of general management function.
Operation managers are concerned with planning, organizing, and controlling the activities which affect human behaviour through models.
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Operations Management
Operationsthe methods, systems, and mental framework by which a company transforms the inputs into outputsoperations management is the analysis and implementation of this processmany varied factors impinge on a company’s operations
Effects of changeoperations management is in a period of transitionthe pace of change today is different from the past
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The Transformation Process
INPUTSHuman Resources • Facilities & Processes•Technologies • Materials
OUTPUTS • Goods • Services
CUSTOMER FEEDBACK
PERFORMANCE INFORMATION
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Context of operations management
-operations management means:• responding to the needs of diverse parties
within the company • satisfying parties in the larger arena
-in the digital age:• we are witnessing mass customization
-ability to manufacture many variations of the same product
• access to increasing amounts of information• focus has become the customer’s experience of
the product-managers must view operations through a variety of lenses• product specifications customer
satisfaction• cost limitations
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MANUFACTURING
ORGANIZATION
SERVICE ORGANIZATO
N
* Physical Product* Product can be inventoried
* Low customer contact
* Capital intensive
* Long response time
* Intangible Product
•Product cannot beinventoried
* High customer contact
* Short response time* Labor intensive
CHARACTERISTICS OF MANUFACTURING AND SERVICE ORGANIZATIONS
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STRATEGIC DECISIONS
*Broad in scope*Long term in
nature*All
encompassing
TACTICAL DECISIONS
*Narrow in scope*Short term in
nature*Concerning a small group of
issues
The relationship between strategic and tactical decisions
OPERATIONS MANAGEMENT
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STRATEGIC DECISIONS
Decisions that set the direction for the entire company; they are broad in scope and long term in nature.
Operations Management
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TACTICAL DECISION
SDecisions that are specific and short term in nature and are bound by strategic Decision.
Operations Management
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Functions That Support Operations Management
OperationsmanagementOperationsmanagement
Operationsmanagement
Strategicplanning
Marketing
Research andengineering
Research andengineering
HumanresourcesHuman
resourcesPurchasing
Logistics
Finance
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Corporate OrganizationCommon functions support the operations management system
strategic planning - good strategic planning seeks to anticipate change, then plan for it
promotes effective coordination of all functions throughout the organization
marketing - of all functions, marketing is closest to the customer
plays important support role for operations managementoperations managers must restate what marketing has communicated in terms that will bring an appropriate response from the production mechanism
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Corporate Organization (cont.)Common functions support the operations management system (cont.)
research and engineering - develop and refine the product and the manufacturing processes
interact with both customers and operationsidentify and implement solutions not currently in useend result of this work affects all of the other functional areas
human resources - must seek, attract, and keep individuals having the skills, human qualities, and experience required by the operational management system
effective use of employees will provide operations managers with a valuable source of innovation and productivity gains
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Corporate Organization (cont.)Common functions support the operations
management system (cont.)purchasing - select inputs that support the
company’s orientation and vision provide information about the variety of materials and
systems available for use by the production process cost effective supply of the right materials potentially
represents enormous savings for the companylogistics - coordinate the flow from supplier of
materials to delivery to the customer poor coordination of the flow from materials supplier
to delivery to the customer has repercussions throughout the channel
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Corporate Organization (cont.)Common functions support the operations
management system (cont.)finance - serves as the interface between the
firm and the financial community accounting derives cost implications of new
technologies must be aware of firm’s and suppliers’
creditworthiness
A team operation operations management:
works hand in glove with the other functions must be alert to any harmful fragmentation or lack
of communication
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Preparing For The Future In The New Economy
Globalizationthe entire world is today’s operating arena
presents the operations management system with a new range of possibilities
outsourcing - success of producing elsewhere depends on the characteristics of the “elsewhere” those who anticipate potential problem areas are ahead
of the game in the decision to manufacture offshorethe globe represents a vast marketplace
requires product design that accounts for differing tastes operations management systems able to make product
alterations more easily
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Preparing For The Future In The New Economy (cont.)
Environmentmanagers must be sensitive to the
environmental impact of operations on the future of the planet without imperiling today’s operations
progress has been made in handling the most blatant environmental effects of manufacturing
managers must be aware of the potential negative effects of production processes
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Preparing For The Future In The New Economy (cont.)
Knowledge and informationknowledge and information have supplanted (in value)
the material inputs into productsconsumers more knowledgeable, have higher
expectations not locked into only a few sources for their information
employees will be drawn to (and stay with) a specific job if: it provides the possibility of experiencing personal satisfaction
and growth it offers satisfaction in the human interaction prevalent in the
firmemployees do not expect to be supervised, but rather
coached along the path of success
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Preparing For The Future In The New Economy (cont.)
Technologytechnological innovation can be helpful or harmfultechnologies exist in various stages of developmentin its development, a technology tends to move to
the hands of the user the shift of a technology to the user is not always smooth technology can advance only at the rate at which it can
be used effectivelyeffective operations managers have a formal
technology management in place also, have a means for looking ahead, preparing for the
effects of new technologies
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The InternetOpportunities and pitfalls abound in the Web
three ways have emerged as options for exploiting the Web “brick and mortar” business can create its own in-
house web group “brick and mortar” business can partner with a
dot.com company that will operate the web-end of its operations for them
business can elect to sell its products only on the Internet
managers have to learn how to seamlessly integrate web activities into their operations poorly integrated systems can wreak havoc
the Web may help lure customers into stores instead, may bring the Web into the store
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The Internet (cont.)Opportunities and pitfalls abound in the Web
(cont.)retailers are in various stages of deploying new
technologies to offer the benefits of online shopping at the retail site
approximately one-quarter of the 200 public Internet companies are profitable under standard accounting rules profitable companies sell information, not products
customers ultimately cast their votes for those companies that provide the best product experience
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Internet (cont.)
Company-wide resonance sales and marketing data collection is turned
on its headrecord information about users’ habits which
becomes crucial to successful marketing decisions
business intelligence software extract information from computer systemspresent the information in a way that
anyone can grasprelatively inexpensive and can pay off
quickly
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Internet (cont.)Mountains of data
purchasing function benefits from the Web from sheer availability of data
businesses seeing a realignment of the traditional relationships among producers, wholesalers, distributors, and retailers
Web-based companies becoming the new intermediaries between producers and buyers
Internet becoming the intermediary between employers and employees e.g., job searches
logistics, scheduling, and distribution plugged into Web-based networks
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Internet (cont.)
Changing information patternscompanies are digitizing informationcompanies are posting information on the Web
there may be repercussions e.g., information may affect more than one
department
Intellectual propertymust provide certain information to various
parties, which gives rise to new information needs information may be supplied in different formats
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Value Of Human Attributes
Today’s managers must:be aware of shifts in trends, habits, and
customshave or develop the vision to foresee the range
of possibilitieshave imagination to create solutionshave courage to strike out in new directionsbe alert to adjustments required by new
directionsbe flexible enough to make adjustmentsbe steadfast in the face of misunderstandings
and mistakesbe persistent in following the chosen path
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