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Transcript of Product Support Jason Nelson N. America Product Support Manager Major Accounts.
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Product Support
Jason Nelson N. America Product Support Manager
Major Accounts
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Agenda
Customer Website – Technical Information– Public information– Private website – My Tools
• Engine News• SIS Web • PartStore Link • Warranty Registration Process • Technical and General Information
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Agenda (Continued)
Cat® Parts Solutions– Gas engine upgrades– Gas and diesel overhaul kits– Diesel engine upgrades– Remanufactured components
Training
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Customer Website
www.catoilandgas.cat.com
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Latest News & Press Releases
Latest Parts & Service
Information
Select a Product by
Industry orApplication
Locate a Caterpillar Dealer
Anywhere in the World
Search Toolwww.catoilandgas.cat.com
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Offshore Drilling Industry Page
Entire Product Line-up for
OffshoreIndustry
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Land Drilling Industry Page
Entire product line-up for Land Drilling
Industry
Entire Product Line-up for Land Drilling
Industry
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Well Service Industry Page
Entire Product Line-up for Well Service
Industry
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Gas Compression Industry Page
Entire ProductLine-up for
Gas CompressionIndustry
Gas Engine Rating Pro
(GERP)
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Gas Compression Product Page
Features & Benefits
Brochures
Specification Sheets
WarrantyStatement
UpgradeInformation
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My Tools
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Getting Access to My Tools
My Tools Available on www.catoilandgas.cat.com Requires a Login ID – Caterpillar Corporate Web Security
(CWS) “My Tools” Includes Access To:
– Engine News – SIS Web access – PartStore access from single link – Technical and General Literature– …more to come
Available to Caterpillar Oil and GasCustomers… contact us
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Login
Login to My Tools
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Login with Username and
Password
Login to My Tools
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My ToolsSection
My Tools Access
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My Tools Website
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Engine News
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Provides Technical Updates on Product and Parts Weekly Articles Archived Online Email Notification Subscriptions Paper Copies No Longer Available
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Enter email Address for Notifications
Archived Articles
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Engine News Update Descriptions
NEW! Engine News articles will now be published on a daily basis, as needed and posted online. Your email notification will continue to be once a week, but you will be able to access the latest issue online without waiting for the notification. Article highlights will also be included in your email notifications.
October 20 Highlights: Torque for the Fuel Cooler Connections for C9 and C15 Engines A New Version of Caterpillar Electronic Technician (ET) Better Supports
G3400 and G3500 Engines
October 23 Highlights: New Procedure for Disconnecting the Battery Cables on Generator Sets A New Drive Idler Shaft Must Be Used on Some 3408 and 3412 Engines
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Technical Issue Resolution
Local Cat Dealer Involvement Dealers Populate Global IT Systems with Information Caterpillar Uses 6 Sigma Methodology to Resolve Issues
Based on Facts and Data Working to Maximize Your Uptime
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SIS Web
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Service Information System (SIS)
Access to 1 Million Part Numbers, 1.3 Million Graphics, and Thousands of Parts and Service Documents
SIS Includes…– Operation & Maintenance Manuals, Parts Manuals, Safety
Information, & Engine News
Access through My Tools
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1. Enter Engine Serial #
Service Information System (SIS)
2. Click on Document Structure:
Op. & Maint. Manuals, Parts Identification,
Engine News
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Service Information System (SIS)Parts Lookup
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PartStoreTM
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PartStoreTM = Ordering Parts Online
SavedPart Lists
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PartStoreTM = Ordering Parts Online
Create New Lists
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My Cat® Dealer PartStoreTM
Customer access to multiple Cat Dealer PartStores From a Single Link on www.catoilandgas.cat.com!
ONE Login ID and Password!
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My Cat Dealer PartStoreTM
Single link to all your Dealer PartStores
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How to Register for PartStoreTM Access
Log into “My Tools” on www.catoilandgas.cat.com Click on PartStoreTM Registration Select Cat Dealer Continue Registration Process
– A notification will be sent by the Cat Dealer PartStoreTM Admin when registration completed
The “My Tools” login ID is now Registered for PartStoreTM
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Online Engine Warranty Registration
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Online Engine Warranty Registration
Why?– Challenge to know when products go “in service”– Challenge to know where the product is delivered
Solution: – Customer enabled online warranty registration– Provides Caterpillar with the in-service-date– Minimizing confusion and downtime
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Online Engine Warranty Registration
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Online Engine Warranty Registration
Engine/Transmission is Now Registered In-service Date is Now Established Downtime is Minimized
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Technical and General Literature
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G3600 Best Practices Document
– Operation and Maintenance Focus
– Simplified information
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Engine Storage and Preservation Guide
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In Summary
Caterpillar is Committed to Providing you Access to Technical Information
Web Access to Information Through “My Tools”– www.catoilandgas.cat.com– SIS Web, PartStore, Engine News, Technical and General Information– Specific product information applicable to your fleet
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In Summary
Information Intended to Enable You to Work with the Local Cat Dealer
Please take a My Tools Automated Registration Card Contact your Cat Dealer or Account Manager Today
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Caterpillar Parts Solutions
Isaac FoxCaterpillar Global Petroleum
Product Support
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Agenda
Solutions Created to Meet Customer Needs Caterpillar Parts Solutions
– Gas Engine Upgrades– Gas and Diesel Overhaul Kits– Diesel Engine Upgrades– Remanufactured Components
Please let us know if you have other needs!
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G3500 Engine Controls Upgrade
Upgrade from EIS Electronic Ignition System to ADEM™ A3 Engine Electronics with Air-Fuel Ratio Control and NOx sensor
Upgrade from A3 with O2 Sensor to A3 with NOx Sensor
Improved Control of NOx Emissions
Improved Diagnostics and Interface
2.0 3.0
NSPSReconstructed
NSPS7/07
1.5
EIS w/AFRC
A3 w/AFRC (O2 Sensor)
A3/NOx
NOx Emissions, g/bhp-hr
“NSPS:” Relating to emissions limits dictated by the US EPA New Source Performance Standards for Spark Ignited Engines, 40 CFR Parts 60, 63, 85, et al.
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G3508 Upgrade – Single Turbo
Upgrade to A3 Engine Electronics with Air-Fuel Ratio Control and NOx Sensor
Improved Altitude, Turn-down, Ambient, Power
Improved Control of NOx Emissions
Improved Diagnostics and Interface
2.0 3.0
NSPSReconstructed
NSPS7/07
1.5
EIS w/AFRC
A3 w/AFRC (O2 Sensor)
A3/NOx
NOx Emissions, g/bhp-hr
Performance Summary with the Conversion (100°F / 38C) Before After
Power, bhp (bkW) @ 1400 rpm 630 (470) 670 (500)Engine Efficiency BTU/bhp-hr (MJ/kW-hr) ISO 3046/1 7550 (10.80) 7510 (10.64)Maximum Operating Altitude without Derate, ft (m) <500 (<150) 2600 (780)Maximum Operating Altitude with 25% Speed Turndown, ft (m) 0 (0) 12000 (3600)Fuel Methane Number Range without Derate (CAT MN) 45-100 45-100NOx Not-to-Exceed Emissions Level, g/bhp-hr (g/kW-hr) 4.2 (5.6) 2 (2.7)Nominal NOx Emissions Level, g/hp-hr (g/kW-hr) 2 (2.7) 1.5 (2.0)
“NSPS:” Relating to emissions limits dictated by the US EPA New Source Performance Standards for Spark Ignited Engines, 40 CFR Parts 60, 63, 85, et al.
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G3500B Upgrade – Ultra Lean Burn
Upgrade to G3500B 1.0g NOx and 0.5g NOx Ratings
Available Increase hp per Site Improved Fleet Flexibility Improved Fuel Economy, Altitude
Capability (1.0g Rating) Significant Upgrade
– Includes heads, pistons, air system, more
– Upgrade performed with major overhaul
1.5 2.0 3.01.00.5
EIS w/AFRC
A3 w/AFRC (O2 Sensor)
A3/NOx
NSPSReconstructed
NSPS7/07
ULB
DFWNSPS7/10
NOx Emissions, g/bhp-hr
ULB
“DFW:” Emissions limits set by the Texas Commission on Environmental Quality for counties in the Dallas / Fort Worth area“NSPS:” Relating to emissions limits dictated by the US EPA New Source Performance Standards for Spark Ignited Engines, 40 CFR Parts 60, 63, 85, et al.
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G3500 Advisor Panel Software Upgrade
Panel FeaturesExisting
S/WNewS/W Benefits
Set up the engine without ET No YesSimplifies maintenance and repair; reduces need for additional hardware and software to troubleshoot or adjust the engine - See List!
Configure emissions-related parameters No Yes Allows adjustment of AFRC and desired NOx settings
Password protected configuration screen N/A YesPrevents adjustment of emissions parameters by unauthorized personnel
Virtual Gauges No YesGraphical display of key operating parameters makes engine operation and configuration simpler
Panel and software stay with engine N/A YesEliminates compatibility concerns - technicians will not have to worry about whether they have the right version of Cat ET when they visit a site.
Fault codes and full-text descriptions available in panel
Yes Yes Simplifies diagnostics and troubleshooting
Clear active fault codes using panel No Yes Simplifies diagnostics and troubleshooting
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Upgraded Advisor Panel Allows End Users to Take Advantage of a Wide Variety of Setup Parameters Timing Control
– First desired timing– Second desired timing
Speed Control – Low idle speed– Minimum engine high idle speed– Maximum engine high idle speed– Engine acceleration rate– Rated engine speed– Desired speed input configuration– Governor type setting– Engine operation type– Governor gain factor– Governor stability factor– Governor compensation factor– Engine load timing map
Engine Load Calibration – Full load intake manifold pressure– No-load intake manifold pressure
Air/Fuel Ratio Control – Emissions feedback mode configuration– Desired engine exhaust NOx level setting– Air/fuel proportional gain– Air/fuel integral gain
Start/Stop Control – Starting system type– Driven equipment delay time– Crank terminate RPM– Engine purge cycle time– Cooldown duration– Cycle crank time– Engine overcrank time– Engine speed drop time– Engine pre-lube timeout period– Engine post-lube duration– Engine prelube
Monitoring and Protection – High inlet air temperature engine load set point
All configurable parameters can be protected by a PIN (numerical password)
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Configure the Engine without Cat ET
Configuration Menus Allow Adjustment of Engine Settings
User Configurable Password Protects Configuration Menu
No Need to Bring a Laptop with Cat ET!
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G3600 A3 Upgrade
Introduced in 2002 – Hundreds Converted! Improved Reliability Compared to
Engine Supervisory System (ESS) Significantly Improved Uptime Improved Troubleshooting Expandable/Retrofittable Available for All G3600 Models
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G3600 VTC Turbo to TPS Turbo Upgrade
Upgrade Introduced in 2005 Reduced Fouling Risk Longer Life Improved Uptime
Upgrade Turbo, Aftercooler, and ECM with Latest Software to Get 0.5g NOx
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G3300 Overhaul Kits
One Part Number Competitive Pricing Genuine Parts Backed by Cat Gas
Engine Parts Warranty
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6.25" Bore Overhaul Kits (D379, 398, 399)
Multiple Configurations Available to Suit Customer Preferences
Competitive Pricing Genuine Parts Backed by Cat Parts
Warranty
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D3600 Mechanical to Electronic Injection
Reduced Maintenance Costs– Eliminates mechanical synchronization of the
injectors– Eliminates governors/actuators maintenance
More Efficient Engine Operation*– ADEM A3 enables customer programmable
features – Improves fuel economy
Reduced Emissions*– Reduces NOx emissions with optional software
upgrade– IMO-II compliant with hardware/software upgrades
*Not applicable to some engine configurations
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Reman – Video
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Reman – Oil & Gas Product Offerings
Cost-effective Solution – Typically 40%-60% of New Price Designed to Complement Dealer Offerings Worldwide Warranty Coverage from Caterpillar Products Include:
– Generators– Short blocks– Cylinder heads– Starters– Crankshafts– Cylinder packs– Engine Control Units (ECUs)– Alternators
– Oil coolers– Turbochargers– Unit injectors and fuel nozzles– Fuel injection pumps and
governor groups– Water pumps– Oil pumps
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IMO Certification Status of Reman Parts
Reman Products Provide Cost-effective Solutions IMO Certifications Have Restricted Availability to Offshore
Applications Caterpillar Has Been Working with Certification Societies to
Make Remanufactured Parts Available to Offshore Customers– First GL approval, then ABS and DNV– GL certification of most components has been received for
3600/3500/3400– Certification of key facilities is expected this year
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Products Created to Meet Your Needs
Global Petroleum Creates Solutions to Meet Customer Needs We are Constantly Evaluating Opportunities
– Diesel upgrades– Aftertreatment retrofits– Remanufactured products
Contact your local Cat Dealer with requests
* More information available from catoilandgas.cat.com and your local dealer
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Training
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Training
Cat Dealers and Caterpillar Offer Training to Customers Challenges to Complete Training Exist
– Identifying classes – scheduling people – finding locations – tracking results, etc…
Caterpillar is Committed to Improving Training Options
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Training
Training Available Today Instructor Led Training (ILT) and Web Based Training (WBT)
– ILT typically has multiple WBT prerequisites– WBT available from ALL Cat dealers– ILT available from Cat dealers and Caterpillar
Cat Dealers Administer All Training Options
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Training Need Example…
Customer Needs Five Technicians to Obtain Training on Electrical and Electronic Diagnostics
Solution: Caterpillar Offers ILT Class #26679 Electrical/Electronics
– 36-hour instructor led class – Prerequisites include 7 WBT classes (12 hrs 40 min of material)
Customer Contacts the Local Cat Dealer to Get Started
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Training
In Response to Customer Requests
Simplified Current Course Offerings
Please Take a Copy of the Menu
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Thanks!
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