Product Overview SV9100 1.01

SV9100

Product Overview

Date: 02 November 2014

Version: 1.01

Copyright 2014 NEC EnterpriseSolutions Exclusively for use by NEC channel partners All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 2 of 41

Contents

1. PRODUCT SUMMARY ........................................................................................................................ 3

2. VALUE PROPOSITION........................................................................................................................ 4

3. POSITIONING ....................................................................................................................................... 6

4. DETAILED DESCRIPTION, OFFER TEXT ....................................................................................... 6

4.1 Powerful CPU Blade with Built-in Functionalities ..................................................................... 9 4.2 Easy Installation ......................................................................................................................... 9 4.3 UNIVERGE SV9100 NetLink .................................................................................................... 10 4.4 UNIVERGE InMail ..................................................................................................................... 10 4.5 UNIVERGE SV9100 ACD ........................................................................................................... 11 4.6 Installation Type ...................................................................................................................... 11 4.7 SP310 Softphone ..................................................................................................................... 12 4.8 Business connect (BCT) ............................................................................................................ 12 4.9 MyCalls .................................................................................................................................... 13 4.10 Mobility ................................................................................................................................... 17 4.11 Hospitality ................................................................................................................................ 23 4.12 System Configuration .............................................................................................................. 24 4.13 Universal Blade Slot (2U Chassis) ............................................................................................ 27

5. SALES PRESENTATIONS ................................................................................................................. 28

COMPATIBILITY ....................................................................................................................................... 29

5.1 Applications ............................................................................................................................. 29 5.1.1 Telephony ........................................................................................................................ 29 5.1.2 Mobility ........................................................................................................................... 29 5.1.3 Business Communications ............................................................................................... 30 5.1.5 System Configuration Management................................................................................ 30 5.1.6 Voice and data Networking ............................................................................................. 30 5.1.7 Vertical Applications ........................................................................................................ 30

6. LOGISTICS .............................................................................................................................................. 31

6.1 Hardware items ....................................................................................................................... 31 6.2 License items ........................................................................................................................... 33 6.3 Packages .................................................................................................................................. 34 6.4 MyCalls Items .......................................................................................................................... 35 6.5 MyCalls Packaged Items (Hardware + Software) .................................................................... 37

7. PRICING .............................................................................................................................................. 38

8. WARRANTY AND REPAIR ............................................................................................................... 38

9. SERVICE AND SUPPORT .................................................................................................................. 38

10. DOCUMENTATION AND TRAINING .......................................................................................... 39

10.1 Documentation ........................................................................................................................ 39 10.2 Training ................................................................................................................................... 40

10.2.1 Commercial Training....................................................................................................... 40 10.2.2 Technical Training........................................................................................................... 40


1. PRODUCT SUMMARY

The UNIVERGE SV9000 Series Communication Servers from NEC creates new ways of generating

revenue and increasing customer responsiveness while simultaneously improving efficiency and

reducing costs. The SV9000 Series provides a solid foundation for building NECs UNIVERGE360 approach. NECs UNIVERGE 360 is our approach to help small to medium-sized businesses succeed at this accelerated level by placing people at the centre of communications. The UNIVERGE SV9100

Communications Server is an integral part of this initiative.

Designed to be both versatile and scalable for your growing business needs, the SV9100 supports TDM,

IP, video, wired or wireless. Hospitality features, Voice Mail and Automated Call Distribution (ACD)

have been integrated into the solution to deliver more value to this sector and these can together with a

full range of high-powered features be transparently shared between branches or remote locations.

Individuals, departments and locations can work more efficiently by using this feature to communicate

seamlessly in real time.

The UNIVERGE SV9100 Communications Server is targeted at the small and medium sized business

and supports between up to 896 users on a single site (refer to SV9100 Configuration guide). There are

options for networking either between SV9100 systems or with other SV9100s: NetLink, FeatureNet and K-CCIS, SIP trunk and QSIG. Refer to Configuration Guide for further information.

The SV9100 has the flexibility to support your existing traditional circuit-switched technology and can

be fully utilized to run in a pure IP environment, providing a migration path to pure IP while protecting

your technology investment.


2. VALUE PROPOSITION

The UNIVERGE SV9100 is very well suited to a small or medium sized company that is eager to

take advantage of the many benefits provided by the diverse suite of features and applications.

The SV9100 streamlines communication for the entire organization with its diverse suite of features

and applications. It enables individuals, departments and locations to work more efficiently by ensuring

seamless internal and external communications.

The SV9100 provides converged communications data, multimedia and voice over one network. There is no need to run two sets of wires for voice and data; one wire does it all.

The range of new applications such as Business ConneCT, MyCalls, Softphone, Mobility, Unified

Messaging and OnBoard Applications provide the opportunity to grow the sale and deliver more value

to the customer through expansion, add-on applications and a range of services.

UNIVERGE SV9100 is the best solution for your customer because:

SV9100 embodies the strengths for which Japanese technology is respected worldwide: comprehensive functionality and outstanding reliability in a low cost package

SV9100 supports IP telephony but also caters for existing networked PBXs, terminals and protocols so migration to IP can happen as fast or as gradually as the customer wants

PC Pro Management provides easy but advanced management of an SV9100 solution delivering quality control, change management, security and fault management

UNIVERGE DT400 and DT800 series terminals are attractive and very easy to use

DT800 series terminals support XML, opening the door to a huge range of applications

Mobile Extension integrates mobile phones in the UNIVERGE SV9100 allowing Mobile Phones to be part of the system and providing a single point of entry for customers and offering

many systems features to the Mobile Phone users.

A range of Mobility solutions including SIP DECT and VoWLAN

An extensive range of applications for all business requirements providing features such as call accounting, call recording, skill based routing, contact centre, operator, softphone, screen pop,

hospitality and many other functions.

IP Telephony is now mainstream, delivering on the promise of lowered costs and increased flexibility.

Small and Medium sized businesses want to realise these benefits now they have been proven by large

enterprises. Converged communications, simple moves, adds and changes and enhanced mobility all

play a part.


Small and medium sized businesses want to present a big company image to their customers by providing efficient operators, helpful contact centres, readily contactable staff and advanced, IT-linked

applications. They want to improve efficiency by making sure staff can work flexibly, are mobile and

can collaborate easily with colleagues.

UNIVERGE SV9100 addresses this by providing powerful applications like:

Business ConneCT NECs all-in-one Unified Communications product, which allows employees to switch between various roles in the company: Contact Center Agent, Operator (Attendant) and Desktop user.

The product is based on state of the art Microsoft .NET technology, runs on a single server

while users can access the features on their desktop or telephone (mobile, DECT) terminals.

The application comes as 1 DVD, with 1 easy installation. Additional features and more users

can be enabled by simply activating more licenses all software based!

MyCalls delivering powerful costing and billing, traffic measurement and user-performance analysis so

that the customer can manage budgets, check telephone bills and analyse trends. Call recording

options allow calls to be stored and played back for verification of details, training purpose, etc.

As well as provide the system management features MyCalls also extends to users such as

Operator Console users, CTI Desktop users. The SV9100 even comes with 512 Free MyCalls

Desktop Lite users, offering call control, BLF and screenpop!

Softphone providing convenient, cost-effective mobility by means of a softphone, gives users the ability to

act like a desktop phone from their PC.

PMS Lite An easy to use and install, excellent value Front Of House (FOH) management tool for hotels

up to 75 rooms. Connects directly to the SV8100 via IP. No integration or adaptors required!

OnBoard Applications

A series of applications running directly from the SV9100 CPU, no pc required! Toll fraud

guard monitoring and blocking unwanted calls allowing you to control unexpected expense!

UNIVERGE SV9100 can deliver all these benefits and many more to your customer.


3. POSITIONING

The UNIVERGE SV9100 Communications Server is targeted at the small and medium sized business

up to 896 extensions on a single site with a number of networking options available (refer to SV9100

Configuration guide).

4. DETAILED DESCRIPTION, OFFER TEXT Whether your business is small or medium-sized, the UNIVERGE SV9100 Communications Server is

the ideal system to compete and grow your business over time. This powerful, robust, feature-rich

solution is completely scalable and can be expanded to meet your communications needs both now and

in the future. Designed to deliver next-generation, open standards-based solutions, it provide businesses

the capability of offering advanced applications and the flexibility for growth.

The UNIVERGE SV9100 Communications Server is the platform for enhanced communications

applications such as Softphone, Business ConneCT, Unified Messaging and Mobility.

The SV9100 has the flexibility to support your existing traditional circuit-switched technology and can

be fully utilized to run in a pure IP environment, providing a migration path to pure IP while protecting

your technology investment.

There are options for networking SV9100 systems: NetLink, Feature Net and K-CCIS, SIP trunking

and ISDN QSIG (end point).

NetLink, allowing SV9100 nodes to be networked together over IP to act as a single distributed system with a single database offering seamless functionality and application operation. A

maximum of 50 SV9100 units can be networked together. All networked nodes can be

managed centrally. With NetLink the capacity of TDM extension is extended to 896 ports (refer

to Configuration Guide).

A Netlinked system supports survivability. When the IP network fails the SV9100 nodes will

fall back to a stand-alone system operation, still providing connection to the PSTN and being

able to make calls.

Feature Networking over IP (FeatureNet) is used to connect up to 50 (refer to Configuration Guide) SV9100 systems together, creating a large SV9100 Network.

K-CCIS (Key-System Common Channel Interoffice Signalling) up to 255 SV9100 systems together (refer to Configuration Guide).

SIP trunk can network SV9100 systems with other SIP PBXs assuming the SIP implementations are compatible.

ISDN QSIG can network SV9100 systems (as end points, not transit nodes) with other QSIG supporting PBXs over wired connections supporting Basic Call features.


The UNIVERGE SV9100 is available in two chassis sizes 9.5 with three slots or 19 chassis with six slots. The interface boards are small and are front loaded in the UNIVERGE SV9100 chassis. The

boards come with two screw pins that easily screw into the chassis. The connectors face the front of the

chassis for easy access. The connector wires run through the front of the chassis, providing for easier

installation.

The 9.5 chassis provides 32 TDM extension ports. The 19 chassis provides 80 TDM extension ports and can be expanded, using three additional 19 chassis, to 368 TDM extension ports. Through IP connection and four additional 19 chassis, the system can be expanded to a maximum of 896 station ports. For IP extensions, only a single chassis is sufficient.

The UNIVERGE SV9100 is designed to work with the DT400 series digital telephones and DT800

series IP telephones. Besides, the SV9100 can provide legacy line/trunk interfaces to support the

existing Time Division Multiplexing (TDM) based infrastructure, such as analogue trunk lines,

analogue networks (E&M) , digital trunk lines (ISDN) and digital networks (QSIG).

Communications between legacy extensions and/or trunks and DT800 series IP telephones and/or IP

networks are made via a VoIP daughterboard, which converts packet-based voice data to TDM-based

voice data, and vice versa. Both peer-to-peer connections and TDM-based connections are controlled

by the CPU blade. The CPU incorporates a built-in Device Registration Server (DRS) and a single

interface point of IP connection to IP telephone, PCPro, TAPI and OAI servers.

896 ports 896 ports 896 ports 896 ports

IP connection

To reach max. TDM capacity multiple nodes are connected using NetLink

6slot 1PSU

12slot2PSU

24slot4PSU

NetLink

896 ports IP

3slot 1PSU

9.5 -inch Chassis

19 -inch Chassis

TDM 32 ports 80 ports 176 ports 368 ports 896 ports


The following picture shows a simplified view of SV9100 system connectivity.


4.1 Powerful CPU Blade with Built-in Functionalities The GCD-CP10 controls all the functions and operations of the SV9100 system. The system software is

loaded in into the CD-CP00 memory and can be upgraded as new software becomes available.

The GCD-CP10 functions are:

Call Control Server

RTP Forwarding

VoCoder Conversion (requires a VoIP Daughter card)

Conference Bridge Server

Voice Mail Server

SIP Server

The GCD-CP10 also provides some interfaces for external equipment to be connected to the SV9100

system:

USB Memory Connection (used for upgrading software or downloading system data)

Ethernet Cable Connection (for PC Pro or WebPro, CTI, etc.)

3.5mm Pin Jack for External Source Connection (Music On Hold, Back Ground Music, etc.)

3.5mm Pin Jack for External Connection (External speaker, etc.)

RJ61 External Source Control Connection

4.2 Easy Installation For the O&M a PC application with enhanced user interface, called PC Pro or web based version

WebPro, is used. The UNIVERGE SV9100 PC Pro/WebPro is an instrumental troubleshooting tool that

empowers your system administrator to manage the communication server and provides them with the

functionality needed to simplify communications.

PC Pro/WebPro helps you manage your communication server simply and easily. SV9100 PC

Pro/WebPro provides multiple user interface options. Standard View combines related settings on one

screen, allowing quick setup of high-level tasks. Settings on these screens work together to provide

users a better understanding of screen relationships. Standard screens are identified by name which

clearly indicates their function.

Another option is to use wizards to simplify programming. PC Pro/WebPro wizards chronologically

group System Data and guide users during feature setup. PC Pro supports Quick Setup and provides

easy setup (system data programming) for a basic and advanced system configuration in shorter time.

Most boards are hot-swappable, reducing the down time of the PABX system in case boards are to

added or replaced. Cable connectors (RJ-45 or RJ-61) are located on the front panel of each chassis and

blade, increasing efficiency of the cabling work.


4.3 UNIVERGE SV9100 NetLink The NetLink feature allows up to 50 (refer to configuration guide) UNIVERGE SV9100

Communications Servers to be linked together over a Data Communication IP Network, acting as one

system. This results in resources and features being transparently shared between the Main Site and

Remote Sites. Systems can be installed separately in one building, or between remote offices via a

qualified IP network. With NetLink, the maximum system capacities apply (400 Trunks and 896 Stations); however the ports

can be distributed between sites using SV9100 chassis (CHS2UG-EU) at each location.

The advantage to NetLink over Feature Networking over IP (AspireNet) and K-CCIS is that the sites

are viewed as a single image; therefore all features, applications and programming are supported

between sites. For further details refer to SV9100 Configuration guide.

4.4 UNIVERGE InMail InMail is digitally integrated with the systems central processing unit to provide increased speed and accuracy to the voicemail system

InMail is ideal for SMBs wishing to ensure that all callers get to the people and information that they need, without prohibitive hold times or dropped calls. It provides digitally-integrated voice messaging

capabilities and Automated Attendant features to meet an SMBs communication needs both now and in the future.

Messages and greetings (including MOH) can be uploaded/downloaded easily using WebPro.

The InMail solution includes the following essential Voicemail and Automated Attendant features:

Voicemail:

Conversation Recording

Answering Machine Emulation

Fax Detection

Interactive Softkeys

Message Count Display

Programmable Voice Prompts

Three Personalized Mailbox Greetings

Message Forwarding

Announcement Mailbox for One-Way Information

Remote or Local Message Notification (on- or offsite)

Remote Programming via WebPro/PCPro

Auto-Help Voice Prompts

Auto-Forward to mailbox

Programmable Individual Security Code

Real Time and Date Stamp

One-Touch keys for Mailbox Access, Message Retrieval, Message Forwarding

One-Key Call to Sender

Confidential/Urgent/Future Message delivery options

Guest & Group/Department mailbox types

Voice to e-mail notification (optional send of wav file)


Automated Attendant:

Answer Schedule Tables

Park and Page

Capture Caller ID

Flexible answering based on trunk time-of-day and day-of-week

Single digit transfer

Individual trunk greetings

Three Day, Night and Holiday Greetings

Hospitality

The InMail can also be used in a hospitality environment providing mailboxes for Hotel rooms, on

check in by a new guest, any language, greetings and messages set/received by the previous guest are

returned to default/deleted.

4.5 UNIVERGE SV9100 ACD The SV9100 ACD facilitates handling high call volume with a minimum number of resources while

reducing caller hold time and distributing call volume evenly among employees. Callers are given the

option of either immediately leaving a message for agent call-back, or holding for an agent. Those who

wish to hold, hear initial and repeating announcements encouraging them to remain in the call queue.

This prevents callers from hanging-up and reduces lost calls, thereby helping improve employee

efficiency and streamline staffing.

The SV9100 ACD supports you in improving performance and service levels by adding efficiency

enhancing features:

Calls are routed to the longest waiting free agent and if all agents are busy the calls are held in a call queue. You determine how long that call queue should be. If it is set to six calls, then the

seventh caller will receive a busy tone. Alternatively, after a preset time, queued callers can be

routed automatically to an overflow group or staff, further encouraging flexibility.

If using the Skill Based Routing option calls are delivered based on the skill level of the agent, offering to the highest skilled for that group first.

Using the SV9100 InMail Voice Response module, holding messages and/or music can be played to waiting callers to reduce abandoned call levels, or they can be requested to leave a

voice message.

The SV9100 ACD can be configured to enable callers waiting in queue to dial another extension, ACD Group, or voice mail box during message playback.

The supervisor can be alerted to waiting times exceeding target thresholds, therefore allowing management action to be taken.

Callers presented with customized choices tend to be more satisfied with the level of service received.

When used in conjunction with the MyCalls Call Centre Product giving Real time Status, Reporting and

control, gives a powerful Call Centre Solution.

4.6 Installation Type To meet the specific needs of the customers environment, the SV9100 provides the various installation methods as follows:

Floor mounting installation

Wall mounting installation

19 inch rack mounting installation (19 inch chassis only)


4.7 SP310 Softphone With the SP310 Softphone, users can make and receive calls via their PCs. When an incoming call is

received, the Softphone automatically launches, and audio output is heard through the PC speakers.

Users can have confidence that they are not missing calls, even while they are not wearing their

headsets.

4.8 Business connect (BCT) Business ConneCT is an all-in-one Unified Communication solution that provides Operator, Contact

Centre and Employee functionality on one server, using one database and a single user interface. This

scalable, flexible and robust UC solution is ideally suited to meet the dynamic business communication

needs of today.

Business ConneCT offers:

Contact Center Operator Employee Presence Management Extensive Directories Phone Control Integrated Voicemail Instant Messaging DECT Corporate Directory (through the unique integration with NECs IP DECT product) Single Server Easy to Install Single point of Management Little Training DECT Messaging (through the unique integration with NECs IP DECT product) Multi Lingual Extensive Reporting Skill Based Routing E-mail Routing Call Routing Back Office Integrations Supports all NEC PBX platforms and terminals

For further information on BCT, please refer to Sales Literature on BusinessNet and Prophix

For UK UCB is used as an alternative solution.


4.9 MyCalls MyCalls is a complete call management package that can be used monitor phone system activity and

performance. It works by gathering call information from the SV9100 and storing it in a database. The

MyCalls application can then be used to run reports and view real time information from the MyCalls

database.

As well as provide the system management features MyCalls also extends to users such as Operator

Console users, CTI Desktop users. The SV9100 even comes with 512 Free MyCalls Desktop Lite users,

offering call control, BLF and screenpop!

There are different levels of the product available starting from MyCalls up to MyCalls Call Centre. A

summary of the features in the different levels of the product are as follows:

MyCalls Real Time Status displays for Extensions, DDIs and trunks. Real Time Statistics, Single Value Windows and Combination Value Windows

Basic Alarms

Basic Reporting

MyCalls Call Manager All the features of MyCalls plus:

Enhanced reporting

Enhanced alarms

Call costing

Users

Licensable options for Wallboards / Additional application users

Ability to add call recording

Presence

MyCalls Enterprise All the features of MyCalls Call Manager plus:

Multi-site capable

Scalable up to approx. 300 PBXs


MyCalls Call Centre / Agent Control All the features of MyCalls Call Manager plus:

Reporting on ACD working on the SV8100

Detailed ACD group / Agent reports

Login to ACD using MyCalls Agent Control

ACD Supervisor users

Active agent control

Skill Based routing management

MyCalls Call Recorder Allows call playback of recorded calls through MyCalls

Exclude calls from recording based on DDI / Extension / CLI

Configurable user playback options


MyCalls Desktop

Adds CTI functionality to MyCalls or MyCalls Call Manager

Allows screen pop into CRM databases

Call Control (Dial, Answer, Hold etc)

Free Dial (highlight number and dial)

Phone Book

Action Buttons (Speed Dial BLF)

Call Playback

MyCalls Desktop Lite

Adds CTI functionality to MyCalls or MyCalls Call Manager

Allows screen pop into Outlook

Call Control (Dial, Answer, Hold etc)

Free Dial (highlight number and dial)

Phone Book

10 Action Buttons (Speed Dial BLF)

512 free with SV9100


MyCalls Console

Operator position

Single User

Integrates with MyCalls Desktop, Call Recording, Presence, Instant messaging

System features available with a single click : Night modes, service code Priority based on queuing time

MyCalls Reporting

Effectively Queue calls and deliver to one or more Operators

Fail over to single destination for all DDIs BLF same as MyCalls Desktop

Drag and drop calls from any number of queues

Selectively answer and handle calls from DDI queues

Direct calls to users based on their Presence settings

Send auto complete emails to users who can not be reached

Send quick chat messages to users

Advanced User

Multiple User

Automatic / Manual routing : Auto delivers to Operator based on longest idle

Wrap-up Feature : free time after a call

Priority on DDI / CLI : VIP calls marked as higher priority calls

Same Operator Routing : Same CLI calls routed to same operator

Fail over per DDI : Different destinations if the operator logs out

For further details on MyCalls, please refer to Sales literature and Prophix.


4.10 Mobility A number of mobility options are available on the SV9100. These solutions allow a portable handset to

be used in and out of the office while still allowing high feature levels.

IP DECT

VoWLAN

Mobile Extension

IP DECT

Business Mobility IP DECT is a solution that combines the benefits of IP telephony with the superior

quality and facilities of the well-established DECT technology, providing perfect voice quality,

seamless handover between cells and a secure air interface. With Business Mobility IP DECT, a single

converged network can be used to provide both fixed and wireless telephony, thus reducing dedicated

cabling requirements to the bare minimum.

IP DECT has considerable cost benefits over competing technologies in that it saves on cabling costs by

using a converged network, has built in handover between cells and built in high quality of speech thus

removing the requirement for expensive WLAN servers and requires significantly fewer Access Points

than a VoWLAN solution.

In addition to this the handsets are extremely cost effective, are robust and have a long battery life. This

is vital in various environments such as hoteliers can deploy DECT handsets to all mobile staff. All of

this ensures the cost of ownership of the solution is as low as possible.

Access Points

All DAPs (DECT Access Point) are connected directly to the LAN and are

powered via Power over Ethernet IEEE802.3af.

AP400S

12 Voice channels

Maximum of 4 AP400S can be installed in a DECT system

SIP/ISIP support

Voice compression G.729 not available

AP400C 12 channels

Voice compression G.729 not available

Text & alarm messaging via DMLS

AP400 12 channels

Voice compression G.729 available with optional G7a card

Text & alarm messaging via DMLS

AP400E Same features as the AP400 but with a directional antenna support

Outdoor box must also be used with the AP300E

AP400E Outdoor Box

The AP400E outdoor box is a box offering additional protection to

the AP400. This box is mandatory for the AP400E and the external

directional antennas, but can also be applied for an AP300.

The outdoor box supports a temperature range of -15C to +50C, a

relative humidity of 5 to 95% and is compliant with IP66


Licensing with R6 DAP software and the AP400 range

Licensing mode is selected at the time of installing the DAP Manager software.

No licenses are required with the AP400S

AP400C/AP400/AP400E can be installed with/without licenses.

If Non-license mode is enabled there is no need for the Capacity license, DECT Messaging is supported

using the existing R5 DMLS license.

If licensing mode is enabled on the DAP Manager then the DAP Capacity license is required, the other

optional feature licenses are:

DECT Messaging is scalable 10/50/100/250 DAPs

DECT Location is scalable 10/50/100/250 DAPs

DECT Upgrade is scalable 10/50/100/250 DAPs

DAP Controller Redundancy

DAP Controller local survivability

I755x Handset (Project based only)

Licenses for R6 are registered on the LMS using the PARI code to identify the IP DECT system.


DAP Manager Application

No limitation on quantity of Access Points that can be supported

Supports up to 100 handsets in an AP400S installation and up to 896 handsets in an AP400/AP400C

installation

Can be used with AP300/C/E and AP400/S/C/E

Multi-site/branch office supported

Need to have the DAP Controller PC on site

DMLS available with the DAP Manager

DECT Messaging and Location Services are available.

Messaging

Normal/Urgent/Very Urgent messaging

Broadcast Messaging

Location

External application is required for location detection.

DAP Lite Manager Application

Supports up to 16 Access Points

Supports up to 50 handsets

Can be used with AP300/C/E and AP400/S/C/E

Single site only, no branch office

Web interface for management & adding/removing handsets, no need to have the DAP Controller PC

on site

DAP Controller will only be required for initial setup or adding a new DAP


DECT Handsets

A maximum of 896 IP DECT handsets can be connected.

Note the maximum also includes other IP/SIP terminals.

Positioning G266 G566 Healthcare

Industry I755

Healthcare Hospitality

M155v

Calling name/number, call logging

(no logging)

SOS alarm key

Loudspeaker mode

Charger rack -

Internal Directory 200 200 200 5

Central Directory -

Messaging -

Location detection

IP class IP40 IP40 IP54 IP20

Bluetooth headset - - -

Man-down - - -


4.10.1 Single Cell DECT

Using the proven technology of DECT and the flexibility of digital extension port

connection the DECT offering allows a future proof and reliable solution for any

office.

The Radio Fixed Part (RFP) plugs directly into a digital extension port and provides

one channel for the DECT handset.

The DECT handset has 8 function keys with busy lamp indication, these have the

same features as the function keys on the digital terminals.

Headset port

Vibrator ring

5 Languages (English, French, German, Italian, Spanish)

Handsfree

2 line LCD with feature icons

Backlit keypad and display

4 Fixed feature keys (Hold, Conference, Transfer & Redial)

Belt clip included

Talk time 12 hours

Standby 6 days

Keys are programmed on the SV9100 same keys as the Digital Terminal

Range: 50m indoor 200m outdoor


VoWLAN

The MH150 Handset can be used to provide standard SIP telephony functionality.

Mobile Extension

Mobile Extension is a superb way of keeping one point of contact wherever you are. Typically used

with a GSM handset but can be used with many other phone connections. It effectively allows your

mobile phone to become an extension of the office system, DDI calls ring through the SV9100 to your

phone so only one point of contact required. While on a call you can place the call on hold (plus many

other features) and transfer to a deskphone in the office. By calling in on your own DDI from the

mobile you can access dialtone and perform and dial out as though on the premises.

An excellent solution for those out of the office on a regular basis.


4.11 Hospitality A number of hospitality options are available on the SV9100.

PMS Lite

PMS Adaptor

Tiger Cub/Pro

PMS Lite

PMS Lite is a complete Front Of House (FOH) solution, providing the Hospitality Software for

managing such functions as reservations, check in/out etc. The software interface directly to the

SV8100. For Hotels up to 75 rooms this is an ideal easy to install easy to manage solution.

PMS Adaptor

The PMS Adaptor is an external connecting via IP to the SV9100 and Front Of House software. It

converts the proprietary SV9100 Hotel/Motel interface to a Fidelio FIAS interface allowing FIAS

compliant FOH software to integrate with the SV9100.

Tiger Cub/Pro

Tiger Cub/Pro is middleware for integrating a large number of FOH interfaces rather than FIAS. It

converts the SV9100 Proprietary Hotel/Motel interface to that required by the FOH package. This is a

very flexible solution allowing almost any Hotel software to integrate with the SV9100.


4.12 System Configuration The SV9100 consists of one or more 2U Chassis depending on the system configuration.

The first 2U Chassis always mounts a CPU blade. Optionally various Legacy Line/Trunk Blades,

Application Blades are mounted.

The CPU blade in 19 2U Chassis can control maximum four (4) 2U Chassis, including the chassis the CPU is mounted in. When for legacy line/trunk blades more chassis are required than can be supported

by a single CPU, the NetLink feature come in place to combine 2 stacks of 2U chassis to one single

system.

System configuration is done using the Prophix tool. Based on the user input with respect the required

quantity of extension, the type and needed functionality the Prophix tool calculates the required

hardware, licenses and recommends a shelf layout how the diverse boards should be mounted to have a

proper working system.

Just for information, some maximum system capacity figures with respect to configuration rules are

listed below. Please take note that this information is only for information and might not be complete

for specific cases.

SV9100 Maximum System Capacities Extension and Trunk Interfaces, Channels

Number of:

9.5 19 System Maximum

19 only x1

(3 slots)

x 1

(6 Slots)

x 2

(12 Slots)

x 3

(18 Slots)

x 4

(24 Slots)

Digital Extension Ports 32 80 176 272 368

896

Analogue Extension Ports

(-24V)

32 80 176 272 368

Analogue Extension Ports

(-48V)

8 20 44 68 92

IP Extensions 896 896

SIP Extensions 896 896

Analogue Trunks 16 40 88 136 184

400 ISDN BRI Trunks 16 40 88 136 184

ISDN PRI Trunks 60 90 180 180 180

IP Trunks 400 400

VoIP Channels 256 256 256

InMail Voice Mail

Channels

16 16 16

V90 Modem 1 1 1


SV9100 Maximum System Capacities Boards

Hardware 9.5 Chassis

with CPU

19 Chassis with CPU

19 Chassis

without

CPU

Comments

Number of slots for Interface

Cards

2 slots 5 slots 6 slots

Common Control Boards GCD-CP10 1 1 0

GPZ-IPLE

VoIP Gateway channels.

1 1 0 Mounted on CPU card

GPZ-BS10

3-jack Expansion Board for

Controlling Chassis

1 1 0

GPZ-BS11

1-jack Expansion Board for

Expansion Chassis

0 0 1 Cable for connection to GPZ-BS10 included in

package

Extension Interface Boards GCD-4LCF

4x Single Line Telephone

Interface board

2 5 6

GPZ-4LCF


Interface daughter board

2 5 6 Mounted on either CD-4LCA or CD-8LCA board

GCD-8LCF


Interface board

2 5 6

GPZ-8LCF


Interface daughter board

2 5 5 Mounted on either CD-4LCA or CD-8LCA board.

GCD-8DLCA

8x Digital Telephone Interface

board

2 5 6

GPZ-8DLCB


daughter board

2 5 5 Mounted CD-8DLCA board.

GCD-16DLCA


board

2 5 5

GCD-4DIOPB

4x -48V Single Line Telephone

interface board

2 5 6

GCD-LTA

8x Digital & 2x Single Line

Telephone interface board

2 5 6 An optional GPZ-4COTE or GPZ-2BRIA can be

installed as daughter board

on this card.

Trunk Boards GCD-4COTA

4x Analogue Trunk with Loop

Start board

2 5 6

GPZ-4COTE

4x Analogue Trunk with Loop

Start daughter board

2 5 6 Mounted GCD-4COTA board.

GCD-4ODTA

4 x E&M Interface board

2 5 6

GCD-2BRIA

2x Basic Rate Interface Circuit

board

2 5 6

GPZ-2BRIA

2x Basic Rate Interface Circuit

daughter board

2 5 6 Mounted GCD-2BRIA board.


GCD-PRTA

1x Primary Rate Interface board

2 3 3 This card is also used for QSIG networking

Option Boards GCD-ETIA

8 port switching hub with

power over Ethernet

2 3 3

GCD-PVAA

Base card for apps such as PMS

2 5 23 Base card for applications. Only one of the PVAA can

be used for PMS

SV8100 Maximum System Capacities Memory & License Relation The SV9100 allows upto 64 ports to be used before requiring a System port license (BE114042).


4.13 Universal Blade Slot (2U Chassis) The 2U Chassis is used for legacy line/trunk blades. One 2U Chassis provides 6 universal blade slots.

Also, these blade slots can be used for application blades.

19 Chassis

Item Specification

Dimensions (W x D x H) 430 mm x 400 mm x 88 mm

Weight Approx. 8.2 Kg (when all slots occupied, however, no built-in battery

included)

Input Power AC 100V 240 V (Automatically adjusted)

Slot 6 option Slots

Operating Conditions Ambient Temperature: 0 40 degree centigrade (When the ambient temperature will exceed this value during the holiday or the night, an

air conditioner is required.)

Relative Humidity: Less than 90% (non-condensing)

Cooling Cooling by FAN

9.5 Chassis

Item Specification

Dimensions (W x D x H) 460x290x210mm

Weight Approx. 3.7 Kg (when all slots occupied, however, no built-in battery

included)

Input Power AC 100V 240 V (Automatically adjusted)

Slot 3 option Slots

Operating Conditions Ambient Temperature: 0 40 degree centigrade (When the ambient temperature will exceed this value during the holiday or the night, an

air conditioner is required.)

Relative Humidity: Less than 90% (non-condensing)


5. SALES PRESENTATIONS A number of Sales Presentations are available on BusinessNet as below Name SV9100 Pre-Sales Training - Migration - 10 - Overview SV9100 Pre-Sales Training - Migration - 20 - Features and Applications SV9100 Pre-Sales Training - Migration - 30 - Terminals SV9100 Pre-Sales Training - Migration - 40 - Business Mobility SV9100 Pre-Sales Training - Migration - 50 - Installation and Migration SV9100 Pre-Sales Training - Migration - 60 - Price Module The above presentations can be found via Sales Presentations


COMPATIBILITY

5.1 Applications The SV9100 supports a wide range of applications, some embedded in the SV9100 itself (E), some that

can be added in-skin through an extra card in the SV9100 chassis (I), others that use a separate PC (PC)

or using a PC client server approach (PC/S). These applications fall into several groups

Telephony

Mobility

Business Communications

Call Management and Accounting

System Configuration Management

Voice and data networking

Vertical Applications

5.1.1 Telephony

Function Product SoftPhone

A PC can be used to make and accept calls and

media is handled by the PC and connected

peripherals.

UNIVERGE SV9100 SP310 Softphone PC

Video Conference

Conduct a video call with other users

UNIVERGE SV9100 e

Automatic Call Distribution

Facilitates the handling of high call volume with

a minimum number of resources

UNIVERGE SV9100 ACD E

UNIVERGE SV9100 ACD + MyCalls E + PC

Interactive Voice Response/Auto Attendant UNIVERGE SV9100 InMail E

Operator Console

authorised employee can act as a telephone

operator, connecting callers, handling messages

and locating staff. A single user interface makes

it easy to combine operator tasks with other

work

UNIVERGE SV9100 MyCalls Console PC

Contact Centre

A Complete contact Centre, including Operator

console, employee and unified messaging

solutions with mobility and database integration.

Business ConneCT PC/S

5.1.2 Mobility

Function Product On-Premises Mobile Phones - DECT

UNIVERGE IP DECT

E

WLAN Telephony VoIP IP using wireless devices

UNIVERGE SV9100 MH150 Handset E

Mobile Phone Integration Mobile phone users become integrated with the PBX

and can be reached via a single number, use PBX

features as fall back on busy, transfer, etc

UNIVERGE SV9100 Mobile Extension E

Softphone

Check voicemail and place calls while being

online using a high-speed connection

UNIVERGE SV9100 SP310 Softphone PC


5.1.3 Business Communications

Function Product Unified Messaging

All voice and e-mail messages are directed into one

inbox

UNIVERGE SV9100 InMail E

Contact Centre

A Complete contact Centre, including Operator

console, employee and unified messaging

solutions with mobility and database integration.

Business ConneCT PC/S

Call Centre

Boost customer service and agent productivity

by routing calls based upon what line has the

longest idle, and the time of day the call is

received, etc.

UNIVERGE SV9100 ACD E

UNIVERGE SV9100 ACD + MyCalls E + PC

5.1.5 System Configuration Management

Function Product Communication Server Configuration

Management

UNIVERGE SV9100 WebPro E

Communication Server Configuration

Management

UNIVERGE SV9100 PCPro PC

5.1.6 Voice and data Networking

Function Product HUB supporting Power over Ethernet (PoE)

802.3af compliant

UNIVERGE SV9100 InSwitch I

5.1.7 Vertical Applications

Function Product Hospitality Management

Integrate business processes based on

specialized roles within an hospitality

organization

UNIVERGE SV9000 Series Hospitality

Management

E

Hospitality PMS Integration

Allows specific applications to integrate with

business processes based on specialized roles

within an organization.

UNIVERGE SV9000 Series Hospitality

Management

E


6. LOGISTICS

6.1 Hardware items

Article

code

Description Function

BE113016 GPZ-BS10 Chassis expansion board for controlling chassis

BE113017 GPZ-BS11 Chassis expansion board for expansion chassis

BE113018 GCD-8DLCA 8x Digital Telephone Interface board

BE113020 GCD-16DLCA 16x Digital Telephone Interface board

BE113434 GCD-4LCF 4x Single Line Telephone Interface with Message Waiting

and CID support board

BE113436 GPZ-4LCF 4x Single Line Telephone Interface with Message Waiting

and CID support daughter board BE113435 GCD-8LCF 8x Single Line Telephone Interface with Message Waiting

and CID support board BE113437 GPZ-8LCF 8x Single Line Telephone Interface with Message Waiting

and CID support daughter board BE113026 GCD-4COTA 4x Analogue Trunk with Loop Start board

BE113028 GPZ-4COTE 4x Analogue Trunk with Loop Start daughter board

BE113033 GCD-2BRIA 2x Basic Rate Interface Circuit board

BE113034 GPZ-2BRIA 2x Basic Rate Interface Circuit daughter board (2B+D)

BE113037 GCD-PRTA 1x Primary Rate Interface board (30B+D)

BE113019 GPZ-8DLCB 8x Digital Telephone Interface daughter board

BE113040 GCD-4DIOPB 4x -48V Single Line Telephone interface board

BE113042 GCD-4ODTB 4 x E&M Interface board

BE113045 GCD-ETIA 8 port switching hub with power over Ethernet

BE113050 GCD-PVAA PVAA Card allows application such as PMS

EU000174 AKS-PVA PMS CF PMS SW on CF card to fit to PVAA

BE112988 CHS2UG-EU 19 2U 6-slot Chassis for EU

BE113170 GCD-LTA 8x Digital & 2x Single Line Telephone interface board

BE113296 CHS2UG B-EU 9.5 2U 3-slot Chassis for EU

BE113218 GCD-CP10 SV9100 Main Processor Board

BE113281 GPZ-IPLE VoIP Gateway channels; mounted on CPU

BE113286 SD-A1 EU 1GB SD Card inserted into CPU, carries main software an

InMail

BE113287 SD-B1 EU 4GB SD Card inserted into CPU, carries main software an

InMail

BE113149 CHSG Large Batt Box External (long term) battery box

BE113068 CHS2UG Front Cover 19 Black Front cover, to cover cables, SV8100 cards

BE106414 CHS2U Joint bracket kit Interconnection plate for 2U Chassis

BE106405 CHS2U Rack mount kit 19 Rack mount kit for 2U 6-slot chassis

BE106406 CHS Base Unit Floor mount set

BE106407 CHS1U/2U Wall mount kit Wall mount set for 6 slot chassis

BE106403 CHS2U Batt Mtg kit Build-in Battery Mount kit for 6 slot chassis

BE106737 CHS2U Batt CA Int Cable set for CHS2U BATT MTG KIT

960012094000

BATTERY SET 2x12V 2.3 AH

Internal battery set for 6 Blade Chassis

2.3AH Battery, Backup time: Approx. 10 min.

BE106738 CHS Batt CA Ext-A External Battery Connection Cable

960012095000

Battery 12V 7AH Battery for CHS LARGE BATT BOX;

Per set 2 batteries are required, max 3 set in one box.

BE113150 CHS2UG B Front Cover 9.5 Black Front cover, to cover cables, SV8100 cards

BE113148 CHS2UG B Small Batt Small Battery Box


Box

BE109741 DX4NA Doorphone Door Phone device for use with IP1WW-2PGDAD

BE106902 IP1WW-2PGDAD 2port-Paging/ Door phone/ Audio adapter

FFNEC50 40 Port RJ45 Patch Panel, black

40 port 2 wired RJ45 19" patch panel

FFV24NECBK

24 Port RJ45 Patch Panel, black

24 port 2 wired RJ45 19" patch panel

EU000083 Mains lead UK plug Mains lead for UK

BE106915 IP1E-1SLTAD Digital to Analogue Extension interface adapter

BE113444 CHSG BLANK SLOT COVER KIT (BUS)

Cover for BS slot

BE113121 CHS2UG BLANK SLOT COVER KIT

Plate and screws to cover blank slot

960012093000




6.2 License items

Article code Description Function

BE114042 SV9100 SYSTEM PORT-01 LIC Port Capicity license required for each port over 64

BE114044 SV9100 VERSION LIC (R2) Version license giving latest features. A version licensehas to be installed on the SV9100 to allow

any other license to be loaded.

BE114497 SV9100 IP PHONE DT-01 LIC IP Terminal (Including Softphone) per port

BE114054 SV9100 IP PHONE-01 LIC IP Terminal or 3rd Party SIP Telephone per port

BE114055 SV9100 MOBILE EXT-01 LIC Mobile Extension

BE114151 SV9100 MULTI DEVICE-01 LIC Multi Device (One Number Feature) license

BE114058 SV9100 SOFTPHONE-01 LIC Softphone License (Requires IP license also)

BE114065 SV9100 IP TRUNK-01 LIC IP trunk License

BE114066 SV9100 NETWORKING-01 LIC K-CCIS and Feature Network over IP (AspireNet) per channel

BE114067 SV9100 NETLINK NODE-01 LIC License allow connection of another SV9100

BE114068 SV9100 ENCRYPTION LIC License for Encrypted speech from DT700/800

BE114070 SV9100 VIDEO MCU LIC License for Video Conferencing

BE114071 SV9100 HOTEL LIC License for Hotel/Motel Functionality

BE114073 SV9100 REMOTE CONF-01 LIC License for a remote conference

BE114074 SV9100 ACD AGENT-01 LIC License for an ACD Agent

BE114075 SV9100 ACD P-EVENT LIC P Events Application Interface license

BE114076 SV9100 ACD SKILL/CID BASE LIC License for ACD Skill Based Routing and CID routing

BE114152 SV9100 ACD WHISPERING LIC License for ACD Whispering Feature

BE114077 SV9100 OAI LIC Open Application Interface License for BCT

BE114078 SV9100 1ST PARTY CTI-01 LIC 1st Party CTI interface user license

BE114079 SV9100 3RD PARTY CTI LIC 3rd Party CTI interface license

BE114081 SV9100 XMLPRO LIC License for XMLPro interface

BE114082 SV9100 INMAIL VRS PORT-01 LIC License for extra VRS ports (2 free with SV9100)

BE114083 SV9100 INMAIL VM BOX-01 LIC License for an InMail Mailbox

BE114498 SV9100 INMAIL VM BOX-50 LIC License for InMail Mailbox (50) BE114499 SV9100 INMAIL VM BOX-100 LIC License for InMail Mailbox (100) BE114500 SV9100 INMAIL VM BOX-200 LIC License for InMail Mailbox 200) BE114501 SV9100 INMAIL VM BOX-400 LIC License for InMail Mailbox (400) BE114502 SV9100 INMAIL VM BOX-896 LIC License for InMail Mailbox (896) BE114084 SV9100 INMAIL EMAIL CLT-01 LIC License for an InMail VM to e-mail user

BE114099 SV9100 PVA-PMS EU LIC License for PMS operation on the PVAA card

BE114053 SV9100 HW MIGRATION LIC License to allow SV8100 Hardware

BE114503 LK-SV9100 MYCALLS DESKTOP LITE License for MyCalls Desktop Lite (512 Free)

EU901001 SV9100 3rd Party NEC IP PHONE01 LIC License for SIP extension (DECT, BCT, UCB)

BE114072 SV9100 PMS LIC License for PMS Interface


6.3 Packages Prophix takes care of all necessary items to be ordered, however if ordering via any other method then the following packages have been set up to contain the relevant items.

Article code Description Function

EU000286EU SV9100 Starter Pack EMEA 1 x GCD - CP10 - BE113218 1 x SD -A1 EU - BE113286 1 x CHS2UG-EU - BE112988 1 x SV9100 VERSION LIC (R2) - BE114044 My Calls Desktop Lite - BE114503 (512 users + 3rd Party CTI license) The following licenses are included on the Processor from the factory. 4 x SV9100 IP PHONE-01 LIC - BE114054 4 x SV9100 IP TRUNK-01 LIC - BE114065 4 x SV9100 MOBILE EXT-01 LIC - BE114055

EU000287 SV9100 Main Processor (GCD-CP10)

SV9100 Main Processor Board Including Version license and Desktop Lite. Note, this code was made to ensure get the extra licenses with the processor.

EU000286GB SV9100 Starter Pack UK 1 x GCD - CP10 - BE113218 1 x SD -A1 EU - BE113286 1 x CHS2UG-EU - BE112988 1 x SV9100 VERSION LIC (R2) - BE114044 1 x Mains lead UK plug - EU000083 My Calls Desktop Lite - BE114503 (512 users + 3rd Party CTI license) The following licenses are included on the Processor from the factory. 4 x SV9100 IP PHONE-01 LIC - BE114054 4 x SV9100 IP TRUNK-01 LIC - BE114065 4 x SV9100 MOBILE EXT-01 LIC - BE114055

BE113296UK SV9100 9.5" Chassis CHS2UG B-EU

UK 9.5" 3-Slot chassis (EU) with 1 x EU000083 Mains lead UK plug

BE112988UK SV9100 Chassis 2U CHS2UG-EU

19" 2U 6- Slot Chassis (EU) 1 x EU000083 Mains lead UK plug


6.4 MyCalls Items Article code Description Function

EU400001 LK-SV9100-MyCalls-1st-Year Lic MyCalls Free 1year Basic License

EU400002 LK-SV9100-MyCalls-Annual-Renewal Renewal of Basic License for another year

EU400003 LK-SV9100-MyCalls-Call Manager License for Call Manager Product

EU400004 LK-SV9100-MyCalls-Add. App. User License for Additional Client User Positions

EU400005 LK-SV9100-MyCalls-Add App. Users 5 License for Additional Client User Positions (5 Pack)

EU400012 LK-SV9100-MyCalls-CC 5 Agents License for MyCalls Call Centre functionality for monitoring upto5 Agents




EU400016 LK-SV9100-MyCalls-CC 40 Agents License for MyCalls Call Centre functionality for monitoring upto 40 Agents


EU400018 LK-SV9100-MyCalls-CC Add. Ag.10 License for Additional MyCalls Call Centre Agent monitoring for 10 users

EU400019 LK-SV9100-MyCalls-CC Add. Agent License for Additional MyCalls Call Centre Agent monitoring for 1 user

EU400020 LK-SV9100-MyCalls-Add. ACD Sup. License for Additional MyCalls Call Centre functionality for 1 Supervisor

EU400021 LK-SV9100-MyCalls-Add. ACD Sup. 5 License for Additional MyCalls Call Centre functionality for 5 Supervisors

EU400044 LK-SV9100-MyCalls-Agent Control License to allow Agent Control Functionality From MyCalls

EU400071 LK-SV9100-MyCalls-Wallboard License for MyCalls Wallboard

EU400095 LK-SV9100-MyCalls-Desktop 5 User License for Agent Desktop User Positions (5 Pack)




EU400099 LK-SV9100-MyCalls-Desktop 100 Usr License for Agent Desktop User Positions (100 Pack)

EU400100 LK-SV9100-MyCalls-Desktop 512 Usr License for Agent Desktop User Positions (512 Pack)

EU400107 LK-SV9100-MyCalls-Desktop Add. 5 License for additional Desktop Users (5)

EU400108 LK-SV9100-MyCalls-Desktop Add.10 License for additional Desktop Users (10) EU400109 LK-SV9100-MyCalls-Desktop Add. 25 License for additional Desktop Users (25) EU400101 LK-SV9100-MyCalls-Desktop Adv. License for Advanced functionality of Desktop

(site license)

EU400102 LK-SV9100-MyCalls-Netlink Node License for Additional Netlink Node

EU400010 LK-SV9100-MyCalls-Enterprise License for MyCalls Enterprise allowing networked sites to be linked together (when not

netlinked)

EU400034 LK-SV9100-MyCalls-Console 1 User License for MyCalls Operator Console 1 user

EU400035 LK-SV9100-MyCalls Console Adv. License for MyCalls Operator advanced features (site wide license)

EU400036 LK-SV9100-MyCalls Cnsl Sing Ver Upg License for to upgrade a single version per console

EU400037 LK-SV9100-MyCalls Cnsl Any Ver Upg License for to upgrade to any version per console

EU400038 LK-SV9100-Rec.Start-Stop License to allow stop start of recording (used often to stop recording while taking credit card details)

EU400039 LK-SV9100-Presence User License for Outlook/Exchange Presence usage (1)


EU400223 LK-SV9100-Presence User 50 License for Outlook/Exchange Presence usage

(50)


(100)


(500)

EU400226 LK-SV9100-ExtensionExpansion License to allow over 512 users to monitored on

MyCalls Call Manager/Call Centre

EU400117 LK-SV9100-MyCalls-Single Ver. Upg. License to upgrade MyCalls Call Manager/Call

Centre by one version

EU400118 LK-SV9100-MyCalls-Any Ver. Upg. License to upgrade MyCalls Call Manager/Call

Centre to any version

EU400227 LK-SV9100-MyCalls-ExtExp Sing Upg License to upgrade MyCalls Call Manager/Call

Centre by one version (extra license if have a call

manager running over 512 users)

EU400228 LK-SV9100-MyCalls-ExtExp Any Upg

License to upgrade MyCalls Call Manager/Call

Centre to any version (extra license if have a call

manager running over 512 users)

EU400229 LK-SV9100-MyCalls Desktop Lite License for 512 MyCalls Desktop Lite users

(given free with the SV9100)

EU400122 LK-SV9100-MyCalls-Agt Sing Ver Upg

License to upgrade MyCalls Call Centre by one

version. Need to buy the number of agents plus the

MyCalls Any Ver Upg

EU400123 LK-SV9100-MyCalls-Agt Any Ver Upg

License to upgrade MyCalls Call Centre to any

version. Need to buy the number of agents plus the

MyCalls Any Ver Upg

EU400120 LK-SV9100-MyCalls-Dsk Sing Ver Upg License to upgrade MyCalls Desktop users by one

version. Required for each user.

EU400121 LK-SV9100-MyCalls-Dsk Any Ver Upg License to upgrade MyCalls Desktop users to any

version. Required for each user.

EU400146 LK-SV9100-MyCalls-Dsk Sing Ver 512 License to upgrade MyCalls Desktop users by one

version. Site license.

EU400030 LK-SV9100-MyCalls-EnhCallPlay License to give Enhanced Call Player

Functionality

EU400031 LK-SV9100-MyCalls-CallAuditing License to give Call recording Auditing

Functionality

EU400221 LK-SV9100-MyCalls-Rec. Pse PBX License to allow Pause in call recording PBX user

side (Site license)

EU400222 LK-SV9100-MyCalls-Rec. Pse Callr License to allow Pause in call recording Caller

side (Site license)

EU000033 MyCalls Call Rec. Rack Mount Kit Rack mount kit for Call Recorders, allows up to 3

to be mounted in a single kit.

(NOTE: not all licenses are on general release for partners,for example OAI, 3rd party CTI, XMLPro) For Business ConneCT licenses : see Business ConneCT Release Overview document on BusinessNet. Business ConneCT can be ordered through Prophix (like the other licenses).


6.5 MyCalls Packaged Items (Hardware + Software) Article code Description Function EU909250 SV9100 MyCalls Rec. 4ch Ana. Pack Call recording for up to 4 Channels of Analogue

Trunks

EU909251 SV9100 MyCalls Rec. 8ch Ana. Pack Call recording for up to 8 Channels of Analogue Trunks

EU909252 SV9100 MyCalls Rec. 2cct BRI Pack Call recording for up to 4 Channels of Basic Rate ISDN



EU909255 SV9100 MyCalls Rec. 8ch PRI Pack Call recording for up to 8 Channels of Primary Rate ISDN






EU909261 SV9100 MyCalls Rec. 4ch SIP Pack Call recording for up to 4 SIP Trunks






7. PRICING The price of the UNIVERGE SV9100 Communications Server can be found in the sales tool

Prophix. The Prophix tool can be used to either look up pricing for complete system configurations/projects or individual non-configured hardware or license items.

8. WARRANTY AND REPAIR Warranty & Repair for SV9100 follow the standard Warranty & Repair Policy for NEC business

partners. Deviations can be individually negotiated, in which case the warranty & repair agreement is

laid-down in the contract between NEC and its business partner.

9. SERVICE AND SUPPORT Just for information, some Service and Support procedures are listed below. Since Service and Support

for SV9100 is subject to the maintenance agreement between NEC and the Business partner, this is only

for information and might not be complete for specific cases and /or business partners.

Support Requests and Problem Reports

Support Requests and Problem Reports must be submitted and managed using an incident management

system called ITE.

All trained and certified engineers who are entitled to support on the UNIVERGE SV9100 products

(subject to completion of the appropriate training) will receive their ITE account details, as well as

detailed instructions on how to use this system.

Please note that notification and progress updates for all incidents will be sent by email. These will be

sent to the originator of the incident, as well as the other ITE users in their organization.

Telephone Support

Telephone Support will be available directly from our Technical Support team located in the UK.

Please call them direct on +44 115 9695830

Email

All incidents should be registered via ITE

Should email contact be necessary please use the following address [email protected]


10. DOCUMENTATION AND TRAINING

10.1 Documentation The following will be available from 20th October:

The following will be available from 31st October:

A number of Terminal User Guides will be available also. All further manuals will be made available by end of November.

Manual Name

SV9100 System Hardware Manual

SV9100 Licensing Procedure

SV9100 VoIP Manual

Manual Name

SV8100 CTI Installation Manual

SV8100 Desktop Applications Manual

SV8100 Features and Specification Manual

SV8100 MyCalls Call Centre Installation Manual

SV8100 MyCalls Enterprise Installation Manual

SV8100 MyCalls Installation Manual

SV8100 MyCalls User Guide


10.2 Training Training is organised at regular intervals for the channels (both NSOs and Business Partners). The

training are held at NEC Enterprise Solution in Ruddington, UK and Hilversum, the Netherlands at a

channel partner location. Both commercial and technical training is available.

For more information about each courses and scheduling please see BusinessNet

https://businessnet.nec-unified.com/Training/Lists/Classes/Class%20Schedule.aspx

10.2.1 Commercial Training

SV9100 Sales Support training Functional product information, positioning and boundaries (Approx 2 days)

10.2.2 Technical Training

For the SV9100 a range of course modules will be available on release:

SV9100 Migration Training (CBT)

SV9100 VoIP Migration Training (Recorded Webinar)

SV9100 DECT Migration Training (Recorded Webinar)

MyCalls Console and Presence (Class Based)

The following is a plan of courses to follow:

Installation course

SV9100 Basic Course (instructor led classroom) course (4 days): For starting engineers on the SV9100 platform we offer the SV9100 Basic course. This four-day course

is designed to provide students with an in-depth knowledge of the essential items required to install and

SV9100 system. Course will be finished with a final test and evaluation.

SV9100 VoIP introduction (instructor led classroom) course (1 day) This one-day course is designed to provide students with an introduction to the SV9100 Voice over IP

capabilities.

SV8100 VoIP and Networking instructor led classroom) course (2 days) IP Terminals, SIP Ext, SIP Trunk, AspireNet, NetLink. This two-day course is designed to provide

students with an in-depth knowledge of the SV9100 VoIP extensions and networking capabilities, and

with the skills required to install, support and troubleshoot such installations.

Voice Mail courses

SV9100 InMail Course (instructor led classroom) course (1 das): SV9100 InMail voicemail daughter board training. This one-day course is designed to provide students

with an in-depth knowledge of the essential items required to install the InMail and configure for

Voicemail, Auto-attendant, queuing. Course will be finished with a final test and evaluation.

SV9100 UM8000 Course (instructor led classroom) course (2 day) This two-day course is designed to provide students with knowledge and capabilities to install and

configure the UM8000 Voicemail card


Application courses

Business ConneCT Installation (instructor led classroom) course (2 day) Two day course covering the installation of Server, Operator and Employee. Feature and technologies

required to provide support.

Business ConneCT Basic Contact Centre (instructor led classroom) course (1 day) One day course covering the installation and configuration of Contact Centre including agent

implementation.

Business ConneCT Advanced Contact Centre (instructor led classroom) course (2 day) Two day course covering the administrator functions reporting, managing agents, wallboards. Call flows and database maintenance.

Business ConneCT Supervisor (instructor led classroom) course (2 day) On Request only Course. Two day course covering the Supervisor functions reporting, managing agents, wallboards. Call flow..

SV9100 InMail (instructor led classroom) course (1 day) This one-day course is designed to provide students with advanced knowledge of the SV8100

InMail voice Mail solution, and with the skills required to install, support and troubleshoot such

installations.

SV9100 UM8000 Voicemail (instructor led classroom) course (2 day) This two-day course is designed to provide students with advanced knowledge of the SV8100 UM8000

voice Mail solution, and with the skills required to install, support and troubleshoot such installations.

SV9100 MyCalls & Call Manager (instructor led classroom) course (1 day) One day course covering installation of MyCalls Application.

SV9100 MyCalls Advanced/Enterprise (instructor led classroom) course (1 day) One day course covering functionality of MyCalls Call Manager and Enterprise.

SV9100 MyCalls ACD/Agent Control (instructor led classroom) course (1 day) One day course covering ACD functionality on the SV8100 and the MyCalls monitoring and control

within the ACD environment.

SV9100 MyCalls Call Recorder (instructor led classroom) course (1 day) One day course covering the call recording units hardware, placement, MyCalls configuration to utilise

the information.

SV9100 MyCalls Call Recorder SIP (Webinar) course (2 Hours): Enables MyCalls Call Recorder Trained engineers to update their skills to add the SIP Call Recorder

IP DECT courses

SV9100 IP DECT (instructor led classroom) course (2 days) This two-day course is designed to provide students with the knowledge of the IP DECT Components, covers installation , configuration and DECT handset registration.

Networking courses

SV9100 VoIP Part 1 Introduction Training (instructor led classroom) course (1 day) This one-day course is designed to provide students with an introduction to the SV8100 Voice over IP

capabilities.

SV9100 VoIP Extension, SIP trunks & Networking Training (instructor led classroom) course (2 day) This two-day course is designed to provide students with an in-depth knowledge of the SV8100 VoIP

extensions and networking capabilities, and with the skills required to install, support and troubleshoot

such installations.

Hospitality courses

SV9100 Hotel/Motel including PMS, UM8000 and PMS Lite (instructor led classroom) course (1 day): This one-day course is designed to provide students with advanced knowledge of the SV8100 Hotel

solution, including the PMS, and with the skills required to install, support and troubleshoot such

installations.

Product Overview SV9100 1.01

Documents

Transcript of Product Overview SV9100 1.01