TECHNICAL UNIVERSITY OF AMBATO

TOURISM AND HOSPITALITY CARRER

PRODUCT 4

VOCABULARY OF UNITS 10, 11 &12

NAME: CRISTIAN LESCANO

LEVEL: 7TH DATE 22/07/2015

TOURISM BOOK

UNIT 10: HOW DO YOU PAY?

IN THIS UNIT WE LEAN DIFFERENTS METHODS OF

PAYMENT

METHOD OF PAYMENT

Is a way to pay for a product or a service.

Example: The most common method of payment is cash.

CREDIT CARD

Is a method of payment that allow to buy a product and pay later month by month

Example: I bought this computer with my credit card

BANK

Is a place where you can save your money with an account.

Example: That bank is popular for his security.

BANK ACCOUNT

An bank account is useful, because that allows you to sabe our money in the bank whe you open it.

Example: I dont have money in my bank account.

ID

Is the document that includes your personal information (ID number, names, address, Birth Date)

Example: To enter to the bar, you must present your ID.

DEBIT CARD

It´s a card that allow get money from an ATM, or buy products with a discount of your account

Example: I forget my debit card, I can´t get money now!

CASH ONLY

Is when a stablisment only accept payments by effective.

Example: I can´t pay it with my credit card, thi shop only accept cash only.

TRANSACTION

Is when a interchange a product or service whit money.

Example: This was a good transaction! I buy thos cellphone very cheap.

CHECK ACCOUNT

Is an account that you can use it without effective, giving autorized papers that represent the money in your account.

Example: I use my check account, because I dont have cash right now.

COST

Is the monetary value of a product or service.

Example: this cellphone has a high cost!

HOLIDAYMAKERS

Are people that visit a place for enjoy their vacations

Example: I am a holidaymaker, I am in Spain for my vacations!

SHOP

Is a place where you can buy differents products.

Example: I will visit that shop because I want to buy a neew knife.

GIFT STORE

Is a place where you can buy small products for a birthday or important days.

Example: tomorrow is my brother´s birthday, I wiil buy something for hin in the gift store.

POCKET

Is the place in your pants, where cou can sabe small objects..

Example: I lost my money and cellphone because my pocket was broken.

PAYPAL

Is an online service where you can do international payments with your credit card

Example: I used paypal to pay my products in Japan.

TOURISM BOOK

UNIT 11: WHERE TO GET MONEY

IN THIS UNIT WE LEARN ABOUT THE DIFFERENT

OPTIONS TO GET MONEY APPART OF THE BANK

ATM

Is an electronic service that allow get cash from the bank out of business hours.

Example: i go to the ATM to get cash for tonight.

KEYPAD

Is an electronic device where you put your PIN of your accoun to acces to the service of the ATM.

Example: I dont remember my PIN, I cant access to my account

SERVICE FEE

Is an extra tax that the client pay for any proccess in the ATM or other bank services.

Example: That extra charge in the receive is the service fee of the ATM

WIRE TRANSFER

Is a service that allow send money to other person, in other place.

Example: I send a wire transfer to my uncle in USA because I want a new shoes.

PIN

Is a numeric code that you must put in the keypad to acces to your account in the ATM.

Example I need to put my PIN in the atm to get money.

BRANCH

Is a extension of any stablishment, that offer the same services that the main local.

Example It´s usefule to have a bank branch near of our house

ELECTRONIC

Is a device that uses electricity an logical choices to solve differents tasks.

Example: A elecgtronic calculator turns easy the math problems.

BUSINESS HOURS

Are the time lapse when the stablisment function are activeted..

Example: The bank is closed because is out of business hours.

LETTER

Is a phisycal document, that contains different subjects

Example: I send a letter to my grandma becauseI miss her.

WHITDRAW

Is a device of the ATM where the money go outside.

Example: I catch my money from the withdraw of the ATM..

CASH

Is the amount of money that you have in effective

Example: I have 20$ in cash right now.

SURF INTERNET

Is the action of navigate in internet, searching infrmation of a subject.

Example: I suf internet because I want to now when wad America discovered.

ATM CARD

Is the card taht allow you to Access to the ATM services.

Example: I already have my ATM card, because i dont wanna enter to the bank.

SECURITY PROCESS

Is the process that you must do for enter to secure systems

Example: A PIN is a security process for enter to my account..

NEWSPAPER

Is a document with the lastest news of the city

Example: I read a newspaper because I want a job.

TOURISM BOOK

UNIT 12: AT THE CURRENCY

EXCHANGE OFFICE

IN THIS UNIT WE LEAR ABOUT THE EXCHANGE RATES

AND METHODS OF EXCHANGE MONEY

CURRENCY

Is the value converted to money of other country

Example: The actual currecy of dollars to euros is 0.73

EXCHANGE

Is the process to convert money to money of other country

Example: I Exchange my money to japanese yens.

OFFICE

Is a place where burochratic processes are made.

Example: I go to the inmigration office to obtain my visa.

COMMISSION

Is an extra tax that a company get for do a process or service

Example:I get a commission for sell a desk.

EXCHANGE RATE

Is the variable value to trasform one type of money to other

Example: Today the exchange rato to dolars to yens is 0.15$.

BUY-BACK

Is a method where you give money to save your articles and if you dont want it you money is returned

Example: I use buy-back to take back my money because I don want mi cellphone anymore

HOLIDAY

Is the time lapse when you are on vacations, and go to other site.

Example: I pass my holidays in Atacames beach

WORKER

Is a person who has a job into an enterprise.

Example: i am the best worker because I love my job

COUNTRY

Is a land with its own law and limits, where are a society that develop the place.

Example My country is the best because has a gian biodiversity.

FOREIGN

Is a person who is in ohter country different of his own.

Example: He dont know about the city because he is a foreign

DAILY

Is an activity that is executed day by day.

Example: Have breakfast is a daily routine.

CONVERT

Is the action to transfor a thing to other different.

Example: I convert litters to mililitters.

RELEASE FORM

Is a formulary where you accept to quit all the responsabilities of the Enterprise where you consume the service

Example: I sign a reléase form to practice canyoning

RECEIPT

Is a document that certifies that a cuantity of money has given to other person.

Example: I sing a receipt for the buy of a car.

CUSTOMER

Is a person who consume a product or service.

Example: for a Enterprise, the customer is the most important people.

MEASURE

Is a system for calculate diferent subjects, for example the metric measurement.

Example: the economic measure of my Enterprise is good, I have a lot of customers.

HOTELS & CATERING BOOK

UNIT 10: BREAKFAST SERVICE

IN THIS UNIT WE LEAR ABOUT THE OPTIONS AND

CHARACTERISTICS OF BREAKFAST IN A HOTEL

FRIED

A type of cook where the food is submerged in a container fullfiled with hot oil.

Example: I pfrefer fried egg because are more faster to cook.

SCRAMBLED EGGS

When the eggs are cooked whil is shaked in the pan..

Example: Scrambled eggs are the best, because it cooks very fast.

BUFFET

A place where are a lot of differents food and you can eat all you can.

Example: In Ambato are 2 types of buffets one in Ficoa an the other in La Victoria.

PASTRY

A type of con where prepare desserts, like cakes and sweet dishes.

Example: I wanna learn pastry because I love sweets.

GRATUITIES

Is when you can consume a service or product without payment.

Example: I won a bingo and I obtained gratuity of a buffet tomorrow.

COUPON

Is a ticket that you can reclaim discounts or gifts for your shopping.

Example: I have a coupon to obtain 1kg of sugar extra for each puchase of 25$ or more.

VOUCHER

Is a type of receipt for a purchase with a credit card.

Example: I lost my voucher, I cant review what was the total value of my purchase.

REFILL

Is the action of recharge some objects, like bottles or containers.

Example: I must refill the ink of mi printer.

BRUNCH

Is a salt baked meal that usually is eaten in breackfast.

Example:I want eat brunch, but I dont have it, I must got to the bakery to buy it.

FOOD

Are differents types of meals that usually are cooked for be eated in different hours.

Example: I am very hungry, I need some food right now!.

Drink

Is a liquid meal that usually is sweet or maybe does´nt have a flavor.

Example: I need a cool drink, because today the weather is very hot.

BREAKFAST

Is the first meal of the day, it contains milk, bread, fruits and, eggs.

Example: If you don eat breakfast, you will be hungry all the day.

BAGEL

It is a type of donut, but it is baked, not fried, its flavor is salty or sweet.

Example: I dont wanna eat bread, I prefer a baguel

BEVERAGE

It is a drink that mix different ingredients.

Example: My favorite beverage is the “come y bebe” that mix juice and ittle pieces of fruit

A LA CARTE

Is when you can choose a food from a list of meals, that offer the restaurant.

Example: I go to this restaurant, because it has a los of dishes s la carte

HOTELS & CATERING BOOK

UNIT 11: AT THE BAR

IN THIS UNIT WE WILL KNOW ABOUT THE SERVICES

THAT OFFER THE BAR IN A HOTEL

COCKTAIL

It´s a alcoholic drink prepared with sweet liquids.

Example: I prefer Cuba libre because it is a cocktail simple and delicious

WINE

It´s a alcoholic drink prepared with aged grapes juice.

Example: The red wine is drinked with meats and White wine is drinked whit fish.

PITCHER

Is a big container where the drinks are served.

Example: Can you serve me a pitcher of ice tea please?.

LIQUOR

a distilled beverage, as brandy or whiskey, as distinguished from a fermented beverage, as wine or beer.

Example: I dont like liquor, because it turns people drunk.

MINOR

A person who have an age under 18 years old.

Example: Minors are not allowed in a bar.

HAPPY HOUR

Is an event that usually success in birthdays, where the people dance crazy songs.

Example: My birthday must have the best happy hour of all times!

BARTENDER

Is the person who serve drinks and cocktails.

Example: This bartender must be the best, it includes a flerking show!

NOTEPAD

It´s a little notebook where it are wrote the orders of the restaurant.

Example: Its impossible! I have mixed the orders in my notepad!

PIVOT POINT

Is where the servers put the orders to the chefs, for show what dishes they need.

Example: The pivot point is broken, we need to pass the order to the chefs directly!

SUBSTITUTIONS

Is when give an equal product to the person for differents reasons, like factory defects.

Example: I need a substitution for rhis meal because it is cold!

STAFF

Is the team that works based in a plan to do a good job.

Example: The kitchen staff is incredible, all the food are delicious!

GUESSWORK

Is a supposition, something that the staff are not sure..

Example: We do a guesswork about the operation of the new kitchen equippment

SERVER

Is the person who catch and give the food and drinks.

Example: That server gave me the wrong dish.

STUFFED

A type of bake, but not for a long time, for only warm the food

Example: the stuffed potatoes are very soft and tasty

MISTAKE

Is an involuntary error, maybe for ignorance of the task

Example: sorry y do a mistake this dish is for other person.

TABLE

In tourism, is the place where the clients sit down for consume the service

Example: Sorry, do you have any table available?

ORDER

Is the list of dishes that the clients want.

Example: Can i make your order Mr.?

RESTAURANT

Is a place where offer different dishes all the day.

Example: I prefer that restaurant because the food is more tasty.

CONFUSION

I an action that some details lost or maybe are mixed, creating problems in the service.

Example: It was a confusion, i dont ordered that!

HOTELS & CATERING BOOK

UNIT 12: MEET THE

KITCHEN STAFF

IN THIS UNIT WE LEARN ABOUT THE INTEGRANTS AN

ACTIVITIES THAT A KITCHEN HAS

BUTCHER

Is the person who cuts and sell the meat.

Example: I go to the butcher because I need some meat.

SPECIAL

In a restaurant, a special is a dish what is not prepared every day.

Example: The special of the day is filet mignon with baked potatoes

CUTLERY

Are the instruments that allow catch the food from the dish.

Example: Sorry, where is the cutlery? I cant eat without that

TRAY

is the instrument where the server put the dishes to transport it to the clients.

Example: I cant use this tray, it is broken.

DELIVERY

Is a service of transport of fodd, from the restaurant to the client´s house or job.

Example: This delivery service is amazing, fast and secure.

KITCHEN

Is the area where the chefs prepare the food.

Example: The kitchen of that restaurant is bad, there is dirty and the chefs dont are proffessionals.

MENU

Is the menu, where all the dishes are listed.

Example: can you give me the menu, please?

FEE

Is a tax that the restaurant get for the service.

Example: A fee for offer this service is the 10%

DIAL

Is an indicator that inform you the measure of some instruments

Example: The kitchen dial shoy that it is overheated.

ATTENDANT

Is a person who hel you depending the situation.

Example: The parking attendant help you to park your car safely.

LATE-NIGHT

Is the time when the restaurant offer some dishes after midnight.

Example: the late-night menú include Burguers and french fries

TOAST

Is a bread inserted between 2 hot plates to give a crispy consistence.

Example: Toasts with peanut butter are the best option for a light breakfast.

ROOM SERVICE

Is a service than consist in bring products like water, food or personal articles, directly to your room

Example: This hotel dont offer room service.

BILL

Is a document that list all the service or product that you use durin you stay.

Example: This bill is so expensive! I reali consume all of this?

HOTEL ADD

Is an extra service that is not included in your touristic pack.

Example: One of the hotel add is a extra bed.

NAPKIN

Is a small piece of cloth that is used during the luchs for protect the vestiment.

Example: My food fall to the floor. I am lucky because my pants are clean thanks to the napkin

GUEST

Is a person who go to an hotel and stay in a room

Example: He is a special guest, becaude is a popular Singer.

SERVICE

Is the act of offer to do different activities in Exchange of money.

Example: I offer the service of catering to parties and weddings.

INSTRUCTION

Is a task that the boos give to a worker for complete a determinated job.

Example: I receive instructions to dont allow enter any people to this área.

JOB

A post of employment; full-time or part-time position

Example: She was seeking a job as an editor.