Processes for ABB Projects 24-Jun-2004 From Hats to Shoes! (Six Thinking Hats to Six Action Shoes )...
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Transcript of Processes for ABB Projects 24-Jun-2004 From Hats to Shoes! (Six Thinking Hats to Six Action Shoes )...
Processes for ABB Projects
24-Jun-2004
From Hats to Shoes!(Six Thinking Hats to
Six Action Shoes )
Pooja Rajanikant
Just Do it.
Agenda
What's this all about? A small revisit to Six Thinking Hats Six Action Shoes Navy Formal Grey Sneakers Brown Brogues Orange Gumboots Pink Slippers Purple Riding Boots Pairs Q & A Exercise
What's this all about?
Identifying the type of situation and respond accordingly
Shoes imply action
Thinking and Planning is only one side of things.The other side is Action
Sequel to Six Thinking Hats
A small revisit to Six Thinking Hats
Objective look at data, collection of information
Hunches,Feelings,Intuitions
Logical negative,caution,”what can go wrong”
Logical positive,benefits,feasibility
New ideas,creative and innovative approach
Facilitation,Thinking Process,”MOM-Vote of Thanks”
Six Action Shoes
Navy Formal – Routines,Procedural approach Grey Sneakers – Investigation,Exploration Brown Brogues – Practicality,Sensible Orange Gumboots – Danger,Emergency,Warning Pink Slippers – Warmth,Care,Sensitive Purple Boots– Official role, Authority,Leadership,
Navy Formal
Freedom from ambiguity-go by routine
Adhering to formality and procedure
Step by step approach
Acknowledge that it is the best action plan of the moment
It’s the crystallization of the best way of doing something-its evolving every time you use
Routine
Navy Formal-Routine building guidelines
Should apply to a specific situation and do away with doubt and confusion
Application should be straightforward and stepwise
Flexible to cope with special circumstances
Easy to learn and remember
Grey Sneakers
Sneaking around quietly, listening and exploring
Casual and relaxed : no desire to be noticed or obvious..just collect information
Investigate when you are clueless
To build a case
Helps making a choice
For deciding the future
To know what you don’t know!
Seek Information
Grey Sneakers-Characteristics
Information may suggest ideas,trigger thinking
Neat and defined data,unbiased in nature but at times purporting the hunch
Launch pad for action
Persistence,full concentration
Brown Brogues
Nothing exotic about it : Basic and earthy
Practical,Simple, Effective
Flexibility : Outside established routine
Combination of good values,sense and principles
Clear sense of objectives and priorities which determines action
Practical Usage
Brown Brogues-“How to”
Follows simple analysis,understanding,appreciation
How is it likely to develop?
What are the needs?
Doable?
“Don’t try to be clever.Prefer to be practical”
Orange Gumboots
If its emergency-Priorities change, new set of rules apply
Danger to human life
Events happen quickly
Unstable and unpredictable situation
Quick action
Focus on danger and ways of reducing
Fire fighting (In its original sense!)
Orange Gumboots-Guidelines for action
Assess the situation accurately and strategize
Potential development
Assess existing and potential danger to people:involved and bystanders
Communication between parties involved
Change if plans are not working, avoid over reacting.Always good to have backup
Never panic, courage is required all the time
Pink Slippers
Human feelings, compassion, care, tender, loving
Medicine and nursing
Its not just about “feeling”, its about doing something about it
Motivating employees is a key element and so is HR department “Putting people first”
It’s a modifier : adds humane and caring manner to whatever is being done
Epitome of Love and Caring
Pink Slippers-Levels of caring
Intention : Desire
Empathy,Sympathy,Listening
Gesture : Visible actions
Actual help and care
Purple Riding Boots
Pomp and position,indicates authority
Consultation with doctor, lawyer because of their expertise in that area
Exercise your power, don’t be apologetic
Do what’s expected
Police aur Bhai!!
Purple Riding Boots-Carrying Out
Clearly signaled and consistent
Protocol
Civilized : No role takes a person above law
Firm,Neutral,Fair
Make it clear that you are acting in your capacity.
PairsNavy Grey Brown Orange Pink Purple
Navy Formal inquiries
Flexible Routine
Emergency pre-decided reaction
Routine handled gently
Official procedures to be carried out
Grey Investigate using checklists
Find out based on ad hoc situation
Spying, undercover assignments
Ask with caution and care
Official inquiries
Brown Practical action that uses routine
Practical action to get information to decide on next step
Practical action in emergency situations
Do it with a soft touch
Official practical action
Orange
Standard procedures in emergency
Collect expert opinion during emergency
Moment to moment sensible actions
Dealing with human suffering in calamities
Deciding who is inn charge in emergency situations
Pink Dealing with delicate situations using a routine way
Listening and noting revelations, confessions
Hand the practical news tenderly
People first Use official channels to help people
Purple Decorum,
drills
Use Official statistics
Practical action as an authority
Leadership in crisis,giving orders
Modifying impersonal behavior
Q & A
EXERCISE-PAIRS
Navy Grey Brown Orange Pink Purple
Navy
Grey
Brown
Orange
Pink
Purple
1. System crashes prior to the testing phase2. Bug fixing3. Working as a News Reporter4. Interviewing someone for a job5. Letting younger one have his/her way6. Befriending a new joinee7. Performing surgery8. Appraisal of your team9. Reviewing code/documents10. On a construction site, eating fruits as meals
EXERCISE-IDENTIFY
References
Six Action Shoes by Edward De Bono http://www.edwdebono.com/ http://www.sixhats.com/