Processes & Best Practices

Ajinkya LadTraining Program Manager – APAC & ME

2© 2012 PTC

ATC Collaboration with PTC University

Comprehensive Training and Adoption Approach

Content

• Easily-configurable content

• 6,000+ hours of Instructor-led or Web-based content in 8 languages

• Flexible delivery formats including virtual classes and 13 eLearning Libraries

Expertise

• 20+ Years of experience, tight connection with R&D and Tech Support

• Proven curriculum taught by over 400 certified instructors

• Global: over 100 classrooms across 35 countries

Methodology

• Role-based development plans

• Assessment services

• Innovative best practices deployment approach

• PTCs Learning and Adoption approach

Value

• Results focused on optimization programs

• Alignment with business goals

• Connecting the right learning with the right role

• Repeatable process and measurable results

Learn fromthe Experts!

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ATC Collaboration with PTC

“…Engineering is about turning ideas into reality, changing and shaping the material world for the benefit of humankind.To do this, an engineer must be able to apply technical and scientific knowledge to a problem while also workingthrough the cost, sustainability and socio-economic implications of the solution..” 

Ajinkya LadTraining Program Manager, PTC University

Vision statement:

Prepare every engineering student for a competitive, global industry.

4© 2012 PTC

Creo Student Market Coverage

Focus Area

PTC Strategic Customers

PTC University

AuthorizedTraining Partner

Authorized Training Center

Customers

Individuals University StudentsJob Seekers

In Center and On Site Training

In Center Training

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Snapshot: PTC India Customer Base: ATC, Colleges & Commercial

950+ Universities and college customers

Top 100 Commercial accounts of the 3500 customers in India

100 ATCs Across India

Over 60,000 students trained annually on Creo

10 million students trained through PTC Global Academic Program

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Agenda - Process Update & Issue handling!!

On boarding new ATC– Welcome email– Generate Host ID– Help with instructor details for e-learning licenses– Access logos & complete installation

ATC Instructor’s training– Make sure that your instructors attends training in the immediate scheduled batch– Plan for Management Development Fund (target students audiences) – Regular course kits (Plan in advance)

Course kits– General issues faced during course kits– Questions

Students/Technical issue & Amendments– General issues faced about students– General technical issues faced

Payment Issue

Certification issues

Questions

Marketing support– Market Development Fund – ATC related collaterals

Partner Alliance Program

Launch of new course and curriculum

What's on your mind ?

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Onboarding new ATC!!

Welcome email – New ATC receives welcome email in 1st two weeks of signing

Generate Host ID

Help with instructor details for e-learning licenses

Role of administrator

Keep tab on student details, instructor details, course kit details, certification details

Should be in charge of all payments, documents & co-ordination

Access logos & complete installation www.ptcgsindia.com (Posters & Documents Tab)

WELCOME EMAIL

License Generation using Host ID

Steps required for elearning access

System Configuration for ATC

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ATC – Instructor’s training!!

Make sure that your instructors attends training in the immediate scheduled batch

Plan for Management Development Fund (target students audiences)

Regular course kits (Plan in advance)

Course kit delivery lead time is 20 days from the time of ordering

Update ptcgsindia portal regularly with all details about students & instructors

Training Workshop

MDF Program

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Course kits!!

General issues faced during course kits

– Course kit delivery lead time is 20 days from the time of ordering

– Correct PO date & format

– If the bill to and ship to address are different, please mention it in the PO

– Please note PTC do not provide any course kits for PRO WILDFIRE 5.0

– PTC will accept PO only in the count of 10

– Courses mentioned in the PO should be as per an ATC & student’s eligibility

PO FORMAT

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Students/Technical issue!!

General issues faced by ATC about students

General technical issues faced by ATC

Effectively Handling Student Issues

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& Amendments!!

ATC Name Change Amendment

ATC Address change document

Intended Use Document

License Transfer Document

Govt Doc

ATC ADDRESS CHANGE DOCUMENT

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Payment Issue

- Bill to & Ship to address confirmation.

- Credit check failure

- Pin code not mentioned in address.

- Signature and chop must be there on PO.

- REPLY ALL in confirmation email on receipt of course kits.

Credit Check Failure

Pin Code Issue

MISSING PO DETAILS

Bill to ship to

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Certification Process!!

Terminology:-

Not applied: student not filled in the feedback form

Approved: Approved by the signing authority of ATC

Issued: In printing process or already delivered to the students

Process (Students):-

Student after attending the test fills in the feedback form

This feedback form needs to be approved by director

PTC receives the request and send the certificate

Process (Instructor):-

Instructor on completion of test, drops an email to PTC

PTC checks the record

Issues the certificate

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In a nutshell…

* Involve PTC sales team in strategic engagements

* Get sales aid in signing training contracts with educational institutes in

your region

* Report license compliance issues in your

region

* Associate to Partner Alliance program

* Abide by PTC marketing and branding guidelines

* Timely download of all ATC related marketing collaterals

* Display of Authorization certificate and marketing

material in the center

* Run marketing campaigns

* Proper usage of MDF

* Target students in colleges and universities

* Celebrate the success of strategic partnerships

* Comply with all on boarding processes

* Follow financial Discipline

* Provide complete and accurate details for ptc.com site

* Timely response to PTC mails

* Inform student about PTC Academic program web pages

* Upgrade training centre websites with PTC courses

* Proper use of PTC credit policy

* Timely student registration with PTC

* Student on boarding with PTC course kit

* Provide up-to-date training

* Timely download and installation of licenses

* Instructor registration

* Instructor training and certification

* Complying with online training and web sessions

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Going Ahead!!

Talent Hub/ Experience.com

Marketing support– Market Development Fund – ATC related collaterals

Partner Alliance Program

What’s new - course and curriculum?

What's on your mind ?

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Official Social Media Pages

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PTC University Page

” ……..we hit the 10,000 „Likes” milestone on Facebook…………”

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• Statistics:– Page launched on February 15th, 2011– Highest fan count of all PTC fan pages– Goal to make it more popular in India

• Demographics: – 68% males, 30% females – 59% are18-24 years old– 20+ countries

PTC Academic Program: Facebook Metrics

7,800 Fans

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Collaterals

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Display signage for ATC Centers