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    Why We Continue To Have

    Process Safety Accidents

    Mark Paradies

    PresidentSystem Improvements, Inc.

    238 S Peters Road

    Knoxville, TN 37923

    865-539-2139

    www.taproot.com

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    Mark Paradies

    President, System Improvements Seven Years in Admiral Rickovers Nuclear Navy

    Nuclear Navy Engineer Qualified (Navsea 08)

    MS Nuclear Eng with Emphasis on Human Factors

    Process Safety Work Started in 1985 at Du Pont Co-Developer of the TapRooT System

    Co-Author of the TapRooT Book

    2 US & Foreign Patents for Root Cause Software

    IEEE Root Cause Analysis Standard Committee

    Co Author of CCPS bookGuidelines forInvestigating Chemical Process Incidents

    Editor of the Root Cause Network Newsletter

    Taught Root Cause Analysis Worldwide

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    Rickovers Process Safety Culture

    1. TOTAL RESPONSIBILITY

    2. Technical competence (outstanding people)

    3. Facing the facts (do the right thing despite costs)

    (Total Concept - Must Work Together)

    BIG THREE

    www.taproot.com/wordpress/archives/16148

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    Rickovers Process Safety Culture

    4. Conservatism of design

    5. Designing the plant toavoid accidents to reduce the likelihood of

    the need to use emergency systems

    6. Redundancy of equipment to avoid

    shutdowns or activation of emergency

    equipment

    And these too!

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    Rickovers Process Safety Culture

    7. Inherently stable plant

    with simple, direct

    operator control

    8. Full testing of the plant

    9. Adhere to detailedmaintenance schedules

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    Rickovers Process Safety Culture

    10. Detailed operating procedures developed

    by the operators, improved with experience,

    and approved by the technical experts

    11. Formal documentation of design and design

    changes and strict change control

    12. Strict control of all vendor

    provided equipment with

    inspections prior to acceptance

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    Rickovers Process Safety Culture

    13. Formal reporting of abnormal events(incidents) and the use of operating

    experience across all plants.

    14. Frequent detailed audits / inspections ofperformance by independent, highly trained,

    experienced personnel that report to the top

    15. Independent review of safety bygovernmental authorities

    16. Personal selection of leaders (exceptionaltechnical knowledge and good judgment)

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    Rickovers Process Safety Culture

    17. One year of specialized technical trainingand practical hands-on experience prior to

    first assignment

    18. Advanced training and testing for more

    senior assignments (Engineer, CO)

    19. Extensive continuingtraining and requalification

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    Rickovers Process Safety Culture

    20. Strict enforcement of standards & disqualifi-

    cation of those who violate the standards

    21. Internal, frequent self-assessments

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    Comparing Rickover to

    PSM & NRC Safety Culture

    Yes - Strong?NoFacing the facts

    NoNoTechnicalcompetence

    AccountabilityNoTotal responsibility

    CCPS PSMOSHA PSMNuclear Navy

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    NoNoRedundantequipment

    Noe. Process hazardanalysis? (not really)

    Design to avoidaccidents

    Nod. Process safetyinformation?

    (not really)

    Conservatism ofdesign

    CCPS PSMOSHA PSMNuclear Navy

    Comparison

    Continued

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    Yes -

    Requirements?

    j. Mechanical

    integrity

    Maintenance

    NoNoFull testing

    NoNoInherently stable plant

    CCPS PSMOSHA PSMNuclear Navy

    Comparison Continued

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    Comparison Continued

    Noi. Mechanicalintegrity

    Inspection of vendorprovided equipment

    Yesd. Process safety

    information &

    l. MOC

    Designdocumentation &

    change control

    Yes but minimal

    guidance oruseage req.

    f. Operating

    procedures(doesnt addresstechnical participation)

    Detailed operating

    procedures

    CCPS PSMOSHA PSMNuclear Navy

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    Comparison Continued

    Yes(but not for

    management)

    g. Training(but does not include

    initial technical training)

    Initial technicaltraining + hands on

    training

    NoNoPersonal selection ofleaders

    NoNoIndependent review

    by government

    CCPS PSMOSHA PSMNuclear Navy

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    Comparison Continued

    Only Audits(not frequent)

    O. Compliance

    audits (not frequent)

    Self Assessments

    exceptionsNoStrict enforcement ofstandards

    someNoExtensive continuingtraining &

    requalification

    NoNoAdvanced training for

    senior mgmt jobs

    CCPS PSMOSHA PSMNuclear Navy

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    Rickover didnt include these

    OSHA PSM

    Employee participation

    Contractors

    Hot work permits

    Trade secrets

    CCPS PSM

    Human Factors

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    Copyright 2008 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 21

    Why Should Management Care?

    Major Process Accidents Have

    Management Roots

    BP Texas City

    Deepwater Horizon

    Shuttle I & II

    Davis-Besse Reactor Vessel Hole

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    Copyright 2008 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 22

    5 Things Management Should Know(but they usually dont)

    LetLets Look at Each Ones Look at Each OneCopyright 2007, Great Systems!

    1. Managements effect on process safetyimprovement

    2. How process safety improvement androot cause analysis work

    3. How to change behavior effectively

    4. How to move from reactive to proactiveimprovement

    5. Effective trending

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    Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 23

    #1 Managements Effect

    Knowledge / Standards

    What They Ask For (Demand)

    Budget - What Gets Cut?

    Involvement/Attention/Tracking Who Is Assigned/Evaluations/Promotions

    Do They Insist Their Subordinates are Trained?

    What They Say But Beyond That

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    Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 24

    Tale of Two Plant Managers

    Bad Example

    No Budget - No TravelBudget Approved

    Big Backlog or No Tracking

    Skip Quarterly Meetings

    Tracking System - Mgmt Reacts

    Monthly Reviews

    Best of the RestTop People Assigned

    Heard a Talk Once

    Asks Who Did It & Fires

    Asks Why Would They

    Need Training?

    Sr. Mgmt Trained

    Asks for Root Cause Analysis

    Sends Subordinates to

    Advanced Training

    Good Example

    Both Say They Support Process Safety Improvement, butBoth Say They Support Process Safety Improvement, but

    Copyright 2007, Great Systems!

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    Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 25

    25% Budget CutAfterMerger

    In 2002, Flare Tie-In from ISOM Cutto Save $150,000

    Big Backlog of Old Corrective Actions

    People Assigned Without Technical Background

    (Example: No PSM Training for HSE Manager)

    3 Fatalities Think They Are Improving

    Cheap Trailers Save Money

    Say They Want Safety Improvement, butSay They Want Safety Improvement, but

    BP Texas City

    Refinery Explosion

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    Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 26

    Management Needs To Know

    Senior Manager Sponsors Process Safety Improvement

    As Sponsor, Helps Design & Approves Program(See Chapter 6 of 2008 TapRooT Book)

    Understands Keys to Process Safety Improvement

    Understands Theory & Practice ofRoot Cause Analysis

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    Copyright 2008 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 27

    Plant Manager Did Sponsor Telos Report - BUT No Ownership from Above for Fixes

    Senior Management Didnt Know What WasWrong with BP Root Cause Analysis Tools orReports (Including Interim Report & Mogford Report)

    Senior Management Stuck in Blame Culture -Didnt Understand Keys to PerformanceImprovement (Watch Mgmt response to Interim Report or readthe Mogford Report)

    How Was Senior Management Involved?How Was Senior Management Involved?

    BP Texas City Refinery Explosion

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    Copyright 2008 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 28

    Had the six operators and one supervisor assigned tothe start-up of the refinery's isomerization unit beendoing their jobs, the explosion would not havehappened, 15 people would not have been killed and

    more than 170 would not have been injured,said RossPillari, President of BP Products North America.

    "The mistakes made during the start-up of this unitwere surprising and deeply disturbing,"Pillari saidduring a news conference in which BP released a 47-page interim report on its investigation.

    The core issue here is people not followingprocedures,"Pillari said.

    Immediate action: 5 operators and supervisors fired.

    INTERIM INVESTIGATION REPORTINTERIM INVESTIGATION REPORTBP Press Statement (now retracted)BP Press Statement (now retracted)

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    Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 29

    Management Needs To Know

    Effective Use of Discipline

    Soon - Certain - Positive

    Behavior Change Matrix

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    Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 30

    What Happens if Management

    Doesnt Know

    Broken Rules

    Shortcuts / Procedures Not Used Supervisors Look the other way

    Real way its done

    Bad Attitude

    Us vs. Them

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    Copyright 2008 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 31

    What Happens if ManagementWhat Happens if Management

    DoesnDoesn

    t Knowt Know

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    Management Needs To Know

    #4 From Reactive to ProactiveImprove Before Incidents Happen

    Improve Performance/Avoid Incidents Avoids Negatives From Incidents

    Continuous Improvement

    Very Lean Concept

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    Copyright 2008 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 33

    Fast Analysis

    Then Fix

    Category 1

    # of investigations: 1 - 5

    Category 2:

    30 - 100

    Category100 - 1000

    Category 4:

    1000 - 4000

    Good Root Cause

    Analysis Then Fix

    Very Little AnalysisThen Fix

    No Analysis

    Maybe Fix?

    Analysis

    Action

    Serious Incident

    Incident

    Near-Miss

    At-Risk Behaviors

    Latent Conditions

    Investigations

    Based on

    Significance

    Reactive Improvement ApproachReactive Improvement Approach

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    Root Cause Analysis

    Then Fix

    Category 1:

    1 - 5

    Category 2:

    30 - 100

    Category 3:100 - 1000

    Category 4 & 5:

    1000 - 4000

    Root Cause Analysis

    Then Fix

    CategorizeRepair

    Reactive

    Investigations based

    on Significance

    Analysis

    Action

    Serious Incident

    Incident

    Near-Miss

    At-Risk Behaviors

    Latent ConditionsTargeted Proactive

    Observations

    Root Cause Analysis

    FIX

    Fix Only If

    Adverse Trend

    LeanLean

    ImprovementImprovement

    ApproachApproach

    Improve

    Before

    Waste!

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    What Happens if Management

    Doesnt Know

    1. Big incidents analyzed well.2. Minor incidents analyzed poorly.

    3. Hundreds of poorly analyzed incidents drive correctiveaction program.

    4. Result: Large backlog of dubious fixes.5. Regulators/Management focus on backlog.

    6. Waste effort implementing dubious fixes.7. Trends dont help management manage.

    8. Reactive approach whipsaws management withrandom events.

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    Management Needs To Know

    Measuring Performance

    Damage of Over-reacting

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    LTI: What Months Are Abnormal?

    Jan

    Feb

    Mar

    Apr

    May

    Jun

    Jul

    Aug

    Sep

    Oct

    Nov

    Dec

    Jan

    Feb

    Mar

    Apr

    May

    Jun

    Jul

    Aug

    Sep

    Oct

    Nov

    Dec

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    October 12 Month - Take Action!

    Fire Safety Manager & Guilty Parties!

    Hire Consultant Send Out Memo

    Safety is a Condition of Employment

    Hold People Accountable

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    Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 39

    No Months Outside "Natural Variation"

    Natural

    Variation

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    What Did Reactive Approach &

    Over-Reacting Do?

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    What Did Reactive Approach &

    Over-Reacting Do?

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    What Do You Need To Do?

    1. Managements understanding of their effect onprocess safety improvement - ???

    2. How process safety improvement and root causeanalysis work - ???

    3. How to change behavior effectively - ???

    4. How to move from reactive to proactiveimprovement - ???

    5. Effective trending - ???Im

    proving

    these

    needsto

    be

    Impro

    vingth

    eseneeds

    tobe

    inyour

    impro

    vement

    plan

    inyour

    impro

    vement

    plan

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