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Why We Continue To Have
Process Safety Accidents
Mark Paradies
PresidentSystem Improvements, Inc.
238 S Peters Road
Knoxville, TN 37923
865-539-2139
www.taproot.com
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Mark Paradies
President, System Improvements Seven Years in Admiral Rickovers Nuclear Navy
Nuclear Navy Engineer Qualified (Navsea 08)
MS Nuclear Eng with Emphasis on Human Factors
Process Safety Work Started in 1985 at Du Pont Co-Developer of the TapRooT System
Co-Author of the TapRooT Book
2 US & Foreign Patents for Root Cause Software
IEEE Root Cause Analysis Standard Committee
Co Author of CCPS bookGuidelines forInvestigating Chemical Process Incidents
Editor of the Root Cause Network Newsletter
Taught Root Cause Analysis Worldwide
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Rickovers Process Safety Culture
1. TOTAL RESPONSIBILITY
2. Technical competence (outstanding people)
3. Facing the facts (do the right thing despite costs)
(Total Concept - Must Work Together)
BIG THREE
www.taproot.com/wordpress/archives/16148
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Rickovers Process Safety Culture
4. Conservatism of design
5. Designing the plant toavoid accidents to reduce the likelihood of
the need to use emergency systems
6. Redundancy of equipment to avoid
shutdowns or activation of emergency
equipment
And these too!
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Rickovers Process Safety Culture
7. Inherently stable plant
with simple, direct
operator control
8. Full testing of the plant
9. Adhere to detailedmaintenance schedules
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Rickovers Process Safety Culture
10. Detailed operating procedures developed
by the operators, improved with experience,
and approved by the technical experts
11. Formal documentation of design and design
changes and strict change control
12. Strict control of all vendor
provided equipment with
inspections prior to acceptance
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Rickovers Process Safety Culture
13. Formal reporting of abnormal events(incidents) and the use of operating
experience across all plants.
14. Frequent detailed audits / inspections ofperformance by independent, highly trained,
experienced personnel that report to the top
15. Independent review of safety bygovernmental authorities
16. Personal selection of leaders (exceptionaltechnical knowledge and good judgment)
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Rickovers Process Safety Culture
17. One year of specialized technical trainingand practical hands-on experience prior to
first assignment
18. Advanced training and testing for more
senior assignments (Engineer, CO)
19. Extensive continuingtraining and requalification
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Rickovers Process Safety Culture
20. Strict enforcement of standards & disqualifi-
cation of those who violate the standards
21. Internal, frequent self-assessments
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Comparing Rickover to
PSM & NRC Safety Culture
Yes - Strong?NoFacing the facts
NoNoTechnicalcompetence
AccountabilityNoTotal responsibility
CCPS PSMOSHA PSMNuclear Navy
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NoNoRedundantequipment
Noe. Process hazardanalysis? (not really)
Design to avoidaccidents
Nod. Process safetyinformation?
(not really)
Conservatism ofdesign
CCPS PSMOSHA PSMNuclear Navy
Comparison
Continued
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Yes -
Requirements?
j. Mechanical
integrity
Maintenance
NoNoFull testing
NoNoInherently stable plant
CCPS PSMOSHA PSMNuclear Navy
Comparison Continued
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Comparison Continued
Noi. Mechanicalintegrity
Inspection of vendorprovided equipment
Yesd. Process safety
information &
l. MOC
Designdocumentation &
change control
Yes but minimal
guidance oruseage req.
f. Operating
procedures(doesnt addresstechnical participation)
Detailed operating
procedures
CCPS PSMOSHA PSMNuclear Navy
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Comparison Continued
Yes(but not for
management)
g. Training(but does not include
initial technical training)
Initial technicaltraining + hands on
training
NoNoPersonal selection ofleaders
NoNoIndependent review
by government
CCPS PSMOSHA PSMNuclear Navy
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Comparison Continued
Only Audits(not frequent)
O. Compliance
audits (not frequent)
Self Assessments
exceptionsNoStrict enforcement ofstandards
someNoExtensive continuingtraining &
requalification
NoNoAdvanced training for
senior mgmt jobs
CCPS PSMOSHA PSMNuclear Navy
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Rickover didnt include these
OSHA PSM
Employee participation
Contractors
Hot work permits
Trade secrets
CCPS PSM
Human Factors
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Copyright 2008 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 21
Why Should Management Care?
Major Process Accidents Have
Management Roots
BP Texas City
Deepwater Horizon
Shuttle I & II
Davis-Besse Reactor Vessel Hole
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Copyright 2008 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 22
5 Things Management Should Know(but they usually dont)
LetLets Look at Each Ones Look at Each OneCopyright 2007, Great Systems!
1. Managements effect on process safetyimprovement
2. How process safety improvement androot cause analysis work
3. How to change behavior effectively
4. How to move from reactive to proactiveimprovement
5. Effective trending
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Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 23
#1 Managements Effect
Knowledge / Standards
What They Ask For (Demand)
Budget - What Gets Cut?
Involvement/Attention/Tracking Who Is Assigned/Evaluations/Promotions
Do They Insist Their Subordinates are Trained?
What They Say But Beyond That
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Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 24
Tale of Two Plant Managers
Bad Example
No Budget - No TravelBudget Approved
Big Backlog or No Tracking
Skip Quarterly Meetings
Tracking System - Mgmt Reacts
Monthly Reviews
Best of the RestTop People Assigned
Heard a Talk Once
Asks Who Did It & Fires
Asks Why Would They
Need Training?
Sr. Mgmt Trained
Asks for Root Cause Analysis
Sends Subordinates to
Advanced Training
Good Example
Both Say They Support Process Safety Improvement, butBoth Say They Support Process Safety Improvement, but
Copyright 2007, Great Systems!
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Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 25
25% Budget CutAfterMerger
In 2002, Flare Tie-In from ISOM Cutto Save $150,000
Big Backlog of Old Corrective Actions
People Assigned Without Technical Background
(Example: No PSM Training for HSE Manager)
3 Fatalities Think They Are Improving
Cheap Trailers Save Money
Say They Want Safety Improvement, butSay They Want Safety Improvement, but
BP Texas City
Refinery Explosion
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Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 26
Management Needs To Know
Senior Manager Sponsors Process Safety Improvement
As Sponsor, Helps Design & Approves Program(See Chapter 6 of 2008 TapRooT Book)
Understands Keys to Process Safety Improvement
Understands Theory & Practice ofRoot Cause Analysis
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Copyright 2008 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 27
Plant Manager Did Sponsor Telos Report - BUT No Ownership from Above for Fixes
Senior Management Didnt Know What WasWrong with BP Root Cause Analysis Tools orReports (Including Interim Report & Mogford Report)
Senior Management Stuck in Blame Culture -Didnt Understand Keys to PerformanceImprovement (Watch Mgmt response to Interim Report or readthe Mogford Report)
How Was Senior Management Involved?How Was Senior Management Involved?
BP Texas City Refinery Explosion
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Copyright 2008 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 28
Had the six operators and one supervisor assigned tothe start-up of the refinery's isomerization unit beendoing their jobs, the explosion would not havehappened, 15 people would not have been killed and
more than 170 would not have been injured,said RossPillari, President of BP Products North America.
"The mistakes made during the start-up of this unitwere surprising and deeply disturbing,"Pillari saidduring a news conference in which BP released a 47-page interim report on its investigation.
The core issue here is people not followingprocedures,"Pillari said.
Immediate action: 5 operators and supervisors fired.
INTERIM INVESTIGATION REPORTINTERIM INVESTIGATION REPORTBP Press Statement (now retracted)BP Press Statement (now retracted)
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Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 29
Management Needs To Know
Effective Use of Discipline
Soon - Certain - Positive
Behavior Change Matrix
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Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 30
What Happens if Management
Doesnt Know
Broken Rules
Shortcuts / Procedures Not Used Supervisors Look the other way
Real way its done
Bad Attitude
Us vs. Them
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Copyright 2008 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 31
What Happens if ManagementWhat Happens if Management
DoesnDoesn
t Knowt Know
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Management Needs To Know
#4 From Reactive to ProactiveImprove Before Incidents Happen
Improve Performance/Avoid Incidents Avoids Negatives From Incidents
Continuous Improvement
Very Lean Concept
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Copyright 2008 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 33
Fast Analysis
Then Fix
Category 1
# of investigations: 1 - 5
Category 2:
30 - 100
Category100 - 1000
Category 4:
1000 - 4000
Good Root Cause
Analysis Then Fix
Very Little AnalysisThen Fix
No Analysis
Maybe Fix?
Analysis
Action
Serious Incident
Incident
Near-Miss
At-Risk Behaviors
Latent Conditions
Investigations
Based on
Significance
Reactive Improvement ApproachReactive Improvement Approach
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Copyright 2008 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 34
Root Cause Analysis
Then Fix
Category 1:
1 - 5
Category 2:
30 - 100
Category 3:100 - 1000
Category 4 & 5:
1000 - 4000
Root Cause Analysis
Then Fix
CategorizeRepair
Reactive
Investigations based
on Significance
Analysis
Action
Serious Incident
Incident
Near-Miss
At-Risk Behaviors
Latent ConditionsTargeted Proactive
Observations
Root Cause Analysis
FIX
Fix Only If
Adverse Trend
LeanLean
ImprovementImprovement
ApproachApproach
Improve
Before
Waste!
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Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 35
What Happens if Management
Doesnt Know
1. Big incidents analyzed well.2. Minor incidents analyzed poorly.
3. Hundreds of poorly analyzed incidents drive correctiveaction program.
4. Result: Large backlog of dubious fixes.5. Regulators/Management focus on backlog.
6. Waste effort implementing dubious fixes.7. Trends dont help management manage.
8. Reactive approach whipsaws management withrandom events.
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Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 36
Management Needs To Know
Measuring Performance
Damage of Over-reacting
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Copyright 2008 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 37
LTI: What Months Are Abnormal?
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
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Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 38
October 12 Month - Take Action!
Fire Safety Manager & Guilty Parties!
Hire Consultant Send Out Memo
Safety is a Condition of Employment
Hold People Accountable
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Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 39
No Months Outside "Natural Variation"
Natural
Variation
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What Did Reactive Approach &
Over-Reacting Do?
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What Did Reactive Approach &
Over-Reacting Do?
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Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 42
What Do You Need To Do?
1. Managements understanding of their effect onprocess safety improvement - ???
2. How process safety improvement and root causeanalysis work - ???
3. How to change behavior effectively - ???
4. How to move from reactive to proactiveimprovement - ???
5. Effective trending - ???Im
proving
these
needsto
be
Impro
vingth
eseneeds
tobe
inyour
impro
vement
plan
inyour
impro
vement
plan
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Copyright 2009 by System Improvements Inc., Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 43