Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
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Process Mining – the road to a superior customer experience
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Transcript of Process mining - a case by ING Belgium and Python Predictions (update Oct 2016)
Process Mining – the road to a superior customer experience
What the fuss?
Python Predictions
ING Belgium is a universal, direct bank
ING Belgium & analytics
Mortgage Loan: The Process
Throw over the wall
Operational Excellence
We applied process - and data mining techniques on a key
customer journey for business customers
What are the symptoms?
How sick is our patient?
How sick is our patient?
What explains the symptoms?
What explains the symptoms?
What explains the symptoms?
What explains the symptoms?
What explains the symptoms?
What explains the symptoms?
How to cure our patient?
Is our patient healthier?
Is our patient healthier?
Criteria for Success
What’s the opportunity to grasp for ING
