Process map analysis of PIA
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PROCESS MAP ANALYSIS OF “PIA” E-
TicketingPrepared By:
Ahmed Shahzad(58594)Mati Ur Rehmen(58615)
Sami Sheikh(58726)Shahrukh Ali(58619)
Waqar Aziz(58628)
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WHAT IS BPR ?
BPR is the fundamental rethinking and radical redesign to achieve dramatic improvement in critical, contemporary measure of performance such as Cost, Quality, Service, and Speed.
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LETS TRAVEL…
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Step 1: Go to an agent…
Step 2: Mention your desired travelling date/week…
Step 3: Select amongst available date : fares…
Step 4: Wait for the ticket to arrive…
Step 5: Collect your ticket, pay cash to agent and have a safe journey…
PREVIOUS METHOD OF TICKETING
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Step 1: Visit http://www.piac.com.pk/ website…
Step 2:
Step 3:
Step 4:
Step 5:
Step 6:
Step 7:
Routesearch
Availabilitysearch
Faresearch
Passengerconfirmation
Payment
Schedulesearch
NEW METHOD OF TICKETING (E-Ticket)
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FLOW CHART… Start
Enter Flight
Booking
Member Register
Input Username & Password
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Filling The Required Details Of Ticket Booking
Mail Sent To User
Payment
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Confirmation Mail Sent To User
End
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Find Authentic Dealer…
Duplicate Ticket…
Laziness…
Preferential Treatment (Guide To There Preferred people)…
Increase In Cycle Time…
Cash Dealing…
Photo state of Passport…
CONS OF CONVENTIONAL TICKET BOOKING
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PROS OF E-TicketingBuy Anywhere Anytime…
Various Buying Options…
Increased Sales…
Eco Friendly Environment, Gain Carbon Credits…
Instant Tracking of Tickets Sold…
Time Saving, Fast Check-In…
A Better Alternative…
Customer Satisfaction, Easy to Change or Cancel Ticket…
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HOW TO… ?
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See It’s Easy And Time Saving…
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QUESTIONS…
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THANK YOU…
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