Process Intelligece Presentation 092010
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Transcript of Process Intelligece Presentation 092010
Process IntelligenceFor the best processes in
the world
Meet the Authors Webcast
September 9, 2010
Bruce Williams
Helge Hess
Joerg Klueckmann
Tobias Blickle
Meet the Authors Webcast
September 9, 2010
Bruce Williams
Helge Hess
Joerg Klueckmann
Tobias Blickle
TurnoverEBIT
Cashflow
Cycle time
Customer satisfaction
Error rate
OPERATIONAL EXCELLENCE
Process cost
Delivery reliability
2
Why is a customer going to buy from you?
• Efficient distribution channels
• High product quality
• Comprehensive after-sales support
• Low product price
• Product line breadth
• Technical superiority
• Continuing product innovation
• Production adaptable to customers
• Effective sales force
• Strong brand image and awareness
• Patent protection
• Information system power
• Attract the best personnel
Critical Success Factors
Lead-to-Order
Order-to-Cash
Procure-to-Pay
Hire-to-Retire
Inquiry-to-Resolution
Idea-to-Product
Key Business Processes
3
4
Documented
processes
Implemented
processes
Executed
processes
Times Cost Quality Risks
You can't manage what you don't measure
Get There Faster.
• Which process performance indicators
ensure time, cost and quality goals?
• What are the typical bottlenecks?
• Automated Process Discovery
• Process Benchmarking
• Process Analytics
• Social Network Analysis
• Exceptions & Alerts
• Real-time Monitoring Performance-drivenOrganization
• What about my KPI’s?
• Which regions, products … are in trouble?
• Which exceptions could violate SLAs?
• Which action is to be triggered?
• Dashboards
• Information Mashups
ARIS MashZone
ARIS Process Performance Manager
webMethods Optimize
5
Process Intelligence Components
6
Dashboarding
Process Performance
Management
Real-Time MonitoringComponents
Process Intelligence Components
7
Dashboarding
Process Performance
Management
Real-Time MonitoringComponents
Sales
HR
Finance
Marketing
8
Sales
HR
Finance
Marketing
9
Information remix to make decisions easier
Software AG
as data sourcePublic data
Spreadsheets stored
locally
Queries and reports from
ERP, DWH, etc.CRM reports, forecasts
Desktop Data Department Data Enterprise Data
10
www.mashzone.com
11
Free download version
20 industry mashups
Tutorial videos
Online shop
MashZone blog / group with
over 2000 MashZone fans
Process Intelligence Components
12
Dashboarding
Process Performance
Management
Real-Time MonitoringComponents
Automated Process Discovery
13
See real process
behavior of the
organization
Process improvement
projects can start with
as-is processes
Process owners can
ensure high process
performance
Process deficiencies identified
and solved
Processes aggregated and
visualized based on dimensions
and KPIs
Processes automatically
generated (no previous modeling)
Process Analytics
14
Measure process
performance with
OLAP-like analytics
Simultaneous
visualization of multiple
analysis results
High performance
in-memory architecture
Data Mining techniques help
identify process bottlenecks
Flexible data analysis by drag &
drop for huge data volumes
Identify correlations and deliver
process insights interactively
Process Intelligence Components
15
Dashboarding
Process Performance
Management
Real-Time MonitoringComponents
Real-Time Monitoring
16
Transparent business
operations
Actionable data for
informed business
decision-making
Fast, proactive problem
resolution – prevent
business impact
Predictive simulation to prevent
process breakdowns
Proactive alerting with intelligent
self-learning
Real-time, process &
infrastructure KPI monitoring
Ten Best Practices of Process Intelligence
17
• Get Process Savvy
• Create Value
• Engage the Stakeholders
• Establish the Wellspring of Knowledge
• Intelligence Is for Everyone
• Measure First
• Keep Things Simple
• Sync Up with Strategy
• SOA It Goes
• Intelligence Is ForeverProcess
Intelligence
Hero
Ten Process Intelligence Pitfalls to Avoid
18
• Taking Your Eye Off the Ball
• Lonesome Cowboy
• We Already Have This
• It’s an IT Thing
• It’s a Secret Weapon
• You Forgot the K in KPI
• Baaad Data
• Measure Everything!
• IT Doesn’t Know Process
• Being Scatterbrained
Process Intelligence Benefits
19© IDS Scheer AG www.ids-scheer.com
Decreased customer complaints 60%
Improved instant decision contracts 28%
Return of Investment (in months) 9 – 12
Reduced error rate in logistics process under 1%
Improved lead time in Procure-to-Pay up to 15%
Shortened order processing cycle time up to 500%
Shortened customer waiting times 50%
Fonterra optimizes their supply chain with webMethods Optimize.
CosmosDirekt achieves savings in
core processes of up to 20 percent
Swisscom achieves shorter
throughput times and fast ROI
with ARIS PPM
Customer Success Stories – Process Intelligence
20
Measurable improvement of process and service quality
Ongoing, automated process analysis and identification of improvement potential
Complaints were slashed by 60 percent. Total savings amounted to 20 percent.
ISSUE:
Personnel Capacity Planning
Partner
Integration
Enterprise
Service Bus
Process
Automation
Composite
Applications
Business
Activity
Monitoring
SOA
Governance
SOA
GovernanceEA
Business
Process
Analyses
IT
Architecture
Process
Intelligence
Customer Success Stories – Process Intelligence
21
Fewer cancellations, increased customer satisfaction, and greater transparency.
ROI could be achieved in 9-12 months.
Significant reduction in throughput times.
ISSUE:
Order process optimization
Partner
Integration
Enterprise
Service Bus
Process
Automation
Composite
Applications
Business
Activity
Monitoring
SOA
Governance
SOA
GovernanceEA
Business
Process
Analyses
IT
Architecture
Process
Intelligence
Customer Success Stories – Process Intelligence
22
Faster, more accurate service since agents know the status of any order
Proactive problem resolution, thanks to automated alerts
Annual benefits are being measured in the millions of dollars
ISSUE:
Optimize Supply Chain
Partner
Integration
Enterprise
Service Bus
Process
Automation
Composite
Applications
SOA
Governance
SOA
GovernanceEA
Business
Process
Analyses
IT
Architecture
Process
Intelligence
Business
Activity
Monitoring
Process Intelligence
Better and faster decisions through increased information
sharing
Shortened customer waiting times through faster process
cycle times
Uncovering of process deficiencies with process analytics
Reduced error rates through best practice process roll-out
Optimize team and collaboration structures with social network
analyzes
Better and faster
decisions through
business mashups
Operational excellence
through process
performance
management
Proactive management
through real-time
business management
Decreased customer complaints through real-time problem solving
23
Get the full Process Intelligence Story:
www.softwareag.com/dummies
24
Chapter 1: Get Smart about PI
Chapter 2: What PI Can Do for You
Chapter 3: The Architecture of PI
Chapter 4: Developing Your PI
Chapter 5: PI in Action
Chapter 6: Ten Application Scenarios
Chapter 7: Ten Best Practices
Chapter 8: Ten PI Pitfalls
25
Your Questions
Process IntelligenceFor the best processes in
the world
Meet the Authors Webcast
September 9, 2010
Bruce Williams
Helge Hess
Joerg Klueckmann
Tobias Blickle
Thank you