Chapter 26 – Process improvement Lecture 1 1Chapter 26 Process improvement.
Process improvement fuoco group
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Process Improvement The What, Why and How (to Achieve It) Joseph P. Manzelli Jr. CPA.CITP Director, Fuoco Group LLP www.fuoco.com [email protected]
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Transcript of Process improvement fuoco group
Process ImprovementThe What, Why and How
(to Achieve It)Joseph P. Manzelli Jr. CPA.CITP
Director, Fuoco Group LLPwww.fuoco.com
Agenda Elements of Process Improvement
Digital Work Environment Workflow Process Improvement Standardization
Digital Work Environment Dual or Triple monitors Scanners (High speed & desktop models) Document management Engagement software Practice management Remote access Tax/Accounting software Workflow management
What is “Workflow”? “The flow or progress of work done by a company,
industry, department or person”
Source: www.dictionary.com (American Heritage Dictionary)
What is “Workflow”? “The movement of documents around an organization for purposes including sign-off,
evaluation, performing activities in a process and co-writing”
Source: www.dictionary.com (Free On-Line Dictionary of Computing)
What is “Workflow”? “A workflow is a reliably repeatable pattern of activity
enabled by a systematic organization of resources, defined roles and mass, energy and information flows, into
a work process that can be documented and learned.Workflows are always designed to achieve processing intents
of some sort, such as physical transformation, service provision, or information processing.”
Source: Wikipedia
Process Improvement Document your current workflow Define Best Practices Flowcharts and procedural manuals Test the new process Train your staff Gather feedback Repeat
Case Study & Initiatives Fuoco Group Less paper environment since 2006 Remote capabilities (Citrix, VPN, Video Conferencing) XCM, CCH Engagement, CCH Document (software integration) Multiple monitors (2 a must, 3, 4) Training Part of the culture Initiatives
Continued technology investments Client Portals Project Balance Building a Better Place to Work Process Improvement
Additional SourceDocuments are
Received
Scan additional sourcedocuments and add to
PDF file
In XCM, move returnto Review
Update the"Questions" in XCM
Complete the return
In XCM, move returnto Review
Document your current workflows
Return is signed & moved to"To Be Shipped"
The tax return is shipped
In XCM, the shippinginformation is recorded
The signed return is delivered to thereceptionist
OR
the person that will deliver the return to the client
The tax return is deliveredto the client
In XCM, ......
Document your current workflows
Determine Best Practices Talk with others in ENW on how they do things Read Accounting Today and Accounting
Technology among other publications on what others are doing
CPA Firm 1040 Workflow study done by Barry MacQuarrie of KAF Group in Massachusetts
Determine best practices
Determine best practices
Determine best practices
Determine best practices
Process Improvement Define Specific Goals Make the Commitment Test the new process Train your staff Gather feedback Assess Success Repeat
Standardized Procedures Are you wasting time? McDonald’s Theory The audit process Preparing tax returns Other applications Are we standardized? Tools to enforce standardization
Standardized ProceduresThe audit process Do all binders look the same? Are grouping codes standardized? Are tax groupings and linkings done? Is everyone using RJE’s and THE’s? What about the 45 day rule?
Standardized ProceduresPreparing tax returns Do you link all corporate tax returns? Do you scan source documents before or after the
process? Is everyone reviewing on-screen? Are you using dual/triple monitors? Are all returns stored in PDF format? How do clients receive their tax returns? Are you E*filing? Are you using standard names?
Standardized ProceduresOther Applications Time & Billing
Reviewing WIP on-screen Billing on-screen Using standard formats Sending invoices electronically
Email Standard signatures in emails Mailbox size limitations Archiving
Workflow Management Documents processes Understands roles Enforces quality compliance Reports progress Captures knowledge
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