Procedure - UNSW Global€¦ · Student Support Manager, Academic Director (FS)/Director of Studies...

Procedure

UNSW Global Pty Limited | ACN 086 418 582 | CRICOS Provider Codes 01020K and 00098G (UNSW) of 18

Critical Incident Management Procedure

Category/Business Group Education Group

Published Externally (Yes/No) No

Responsible Officer Group Executive, Education Group

Contact Officer Manager, Student Life

Effective Date 19/03/2019

Next Review Date 19/03/2022

Version 2

Procedure Approval

Responsible Officer

[Marc Weedon-Newstead]

Date: 19/03/2019

Procedure


1 Purpose

The purpose of the Procedure is to:

(a) underpin and support the Critical Incident Management Policy;

(b) ensure a prompt and effective approach to respond to critical incidents; and

(c) comply with Standard 6 of the National Code.

2 Scope

This Procedure applies to UNSW Global, its staff and contractors, and UNSW Global Students, and Third Party Test Candidates.

3 Definitions

CAAW Letter means a Confirmation of Appropriate Accommodation and Welfare letter.

CAPS means the UNSW Counselling and Psychological Services

Committee means the Critical Incident Coordinating Committee

Confirmation of Enrolment (CoE) means a document issued by UNSW Global (on behalf of UNSW in the case of Packaged Offers), to intending Overseas Students and which must accompany their application for a student visa. It confirms the Overseas Student’s eligibility to enrol in the particular Course or Program of UNSW Global and UNSW (if applicable).

Critical Incident means a tragic or traumatic event or situation (within or outside Australia), or the threat of such, which affects, or has the potential to affect a student, his/her family members and/or other persons including staff and friends, in a traumatic way, including extreme stress, fear or injury. Student critical incidents include any situation deemed to be a ‘critical incident’ under the provisions of the National Code. Student critical incidents can include, but are not limited to:

(a) serious injury or serious threat of these (may include serious injury or health problem which prevents the student continuing with or completing the course);

(b) death of a student;

(c) attempted suicide;

(d) missing student;

(e) mental health episode requiring hospitalisation;

(f) natural disaster located away from UNSW Global;

(g) student arrested or detained;

(h) assault, including sexual assault, domestic violence or robbery, severe verbal or psychological aggression;

(i) drug or alcohol abuse; and/or

(j) Other serious events.

In relation to Overseas Students, serious academic misconduct that might result in exclusion from UNSW Global is not generally within the scope of matters that are considered to be a ‘critical incident’ under the provisions of the National Code. (Academic misconduct may come

Procedure


within the ambit of Standard 9 – Deferring, suspending or cancelling the student’s enrolment. Refer to UNSW Global’s Deferral, Suspension and Withdrawal Policy).

DFAT means the Department of Foreign Affairs and Trade

Domestic Student means a UNSW Global Student who is an Australian citizen, a New Zealand citizen, an Australian permanent resident, or a person who is entitled to stay in Australia, or to enter and stay in Australia, without any limitation as to time.

DHA means the Department of Home Affairs.

ESOS Act means the Education Services for Overseas Students Act 2000 (Cth).

ESOS Regulations means the Education Services for Overseas Students Regulations 2001 (Cth).

International Student means a UNSW Global Student who is not an Overseas Student nor a Domestic Student, and who holds a visa other than student visa.

Missing Student means a Student who cannot be contacted and has been absent from class and/or where there are substantial concerns for their welfare and safety. This includes Under 18 Students who have been issued with a CAAW Letter and who have failed to return to or reside in their approved accommodation.

National Code means the National Code of Practice for Providers of Education and Training to Overseas Students 2018 established under the ESOS Act.

Overseas Student means a person (whether within or outside Australia) who holds a student visa but does not include students of a kind prescribed in the ESOS Regulations.

PRISMS means the Provider Registration and International Student Management System.

SAM means UNSW Global’s Student and Agent Management system

Study NSW means the NSW Government website for international students

Terms of Reference means the Terms of Reference of the Committee.

Third Party Test Candidate means a person, whether or not they are a UNSW Global Student, who takes a language test, which is conducted by UNSW Global at a Test Centre on its premises on behalf of a third party organisation. Examples include:

• International English Language Testing System (IELTS), which is conducted by UNSW Global on behalf of IELTS Australia Pty Ltd;

• Test of English as a Foreign Language (TOEFL) which is conducted by UNSW Global on behalf of Educational Testing Services (ETS); or

• Occupational English Test (OET) which is conducted by UNSW Global on behalf of Cambridge Boxhill Language Assessment Trust (CBLA)

Under 18 Student means a UNSW Global Student who is under 18 years of age.

UNSW Global Student, means a student who is enrolled with UNSW Global to study a program of studies which is delivered by UNSW Global, including, but not limited to domestic students, Overseas Students and Third Party Test Candidates, who, for the purpose of this Policy, take a language test at UNSW Global’s premises during weekends.

Procedure


4 Procedure Detail

4.1 Staff responsibilities

The UNSW Global staff identified in this procedure must take ownership of the matters identified in the column entitled ‘Responsibilities’. If at any time a staff member is unsure of his or her responsibilities under this Procedure or the Critical Incident Management Policy, they should contact the Manager, Student Life, for guidance.

4.2 Financial Approvals

UNSW Global will put any expense occurred on corporate credit card/s.

Financial approvals can be given by the following UNSW Global staff:

Up to $2000 Student Support Manager and Manager Student Life

Over $2000 General Manager, Education Support and Development

4.3 Media Enquiries

In cases where it is possible that the incident will generate media interest, all media enquiries and communication should be made in accordance with UNSW Global Media and Communication Policy.

4.4 Subsequent Responses

A student Critical Incident may have long-term effects (including physical and psychological effects) on those who experience it and are involved in providing support to the student. The response to the Critical Incident may need to take into account future management issues for those affected. Staff involved in the management of a Critical Incident will have access to appropriate professional support for themselves through UNSW Global and the UNSW Global Employee Assistance Program.

4.5 Documentation and Critical Incident Register

All cases of Critical Incidents must be recorded in SAM and in UNSW Global confidential files. A report for each Critical Incident must be made by the Student Support Manager and/or Student Adviser, using a standard template.

All cases will be logged on a Critical Incident Register. It is the responsibility of the Manager Student Life to ensure that this is accurate and up to date.

Cases logged on the Critical Incident Register, and their accompanying reports, will be shared at Compliance Committee meetings that are convened to review Critical Incidents. Compliance Committee meetings will be convened by the General Manager, Education Support and Development.

Procedure


Critical Incident Coordinating Committee

Staff Task Responsibilities

Manager Student Life Recommend that the Committee is convened; provide briefing and advice

• When a Critical Incident is identified, recommend that the General Manager, Education Support and Development, convenes a Critical Incident Coordinating Committee ((Committee), including the General Manager, Education Support and Development (Chair), Manager Student Life, Student Support Manager, Academic Director (FS)/Director of Studies (IL), Group Executive, Education and UNSW Global CEO. Other relevant parties may be invited as required.

• Brief the Committee members, in a timely and thorough manner, presenting facts to date, as well as advising recommended actions. This may also be done by the Student Support Manager.

• Establish a means of communication, and arrange for the Coordinating Team to meet on an as needs basis.

• Arrange post operational follow-up meeting/s.

• Coordinate advice from the Head Legal and Compliance when appropriate.

• Consider whether the DHA, DFAT and relevant Embassy or Consulate should be notified of the Critical Incident.

General Manager, Education Support and Development

Convene and Chair the Critical Incident Coordinating Committee

• Convene the Committee.

• Escalate matters and actions to Group Executive, Education, UNSW Global CEO and other external agencies as relevant.

• Ensure that appropriate senior UNSW staff are informed and kept updated of Critical Incidents where appropriate. Senior UNSW staff must always be informed of Critical Incidents that require physical meetings of the Committee and all student deaths and Missing Students.

• Notify the Manager, Admissions and Enrolment, to update SAM and PRISMS to defer, suspend or cancel the student’s enrolment, as required and based upon each individual case.


Support case management

• The Committee must operate in accordance with the Terms of Reference.

• Receive briefing and advice from Manager Student Life and Student Support Manager.

• Provide advice and support to the Student Support Manager to ensure consistency and effectiveness in case management and response.

• Identify need for information, tasks to be performed, and external agencies to be involved, whilst allocating responsibility for tasks and points of escalation.

Procedure



• Seek advice from the Head of Legal and Compliance when appropriate.

Student Support Manager

Inform Admissions and Enrolment and Academic Services of critical incident

• Inform Admissions and Enrolment (Manager and Team Leaders) and Academic Services (Manager and Assistant Manager) that a student is involved in a Critical Incident and advise protocol regarding communication with student.

Follow Up


Manager, Student Life Lead follow up activities

• Prepare report of Critical Incident.

• Organise the Committee meeting to debrief the case with Committee members, deliver report and recommend follow-up activities.

• Advise Student Support Manager of any additional follow-up activities recommended by the Committee.

• Act upon recommendations made by the Committee

• Where the Committee considers it appropriate, notify the ESOS Compliance Officer of recommended amendments to the Critical Incident Management Policy and/or Procedure and consider whether the DHA, DFAT and relevant Embassy or Consulate should be notified of the Critical Incident.


Participate in follow-up meeting

• Debrief, discuss and determine follow-up activities.

• Review and evaluate case and identify strengths and weaknesses of case management, policy and procedure. Make recommendations for change where appropriate, to ensure best practice.


Ensure follow-up activities and support

• Ensure follow-up support services are delivered and report back to Manager Student Life.

Manager, Admissions and Enrolment

Update SAM and PRISMS

• Arrange update to SAM and PRISMS to defer, suspend or cancel student enrolment, upon advice from General Manager, Education Development and Support.

Procedure


Student Death


Any Staff member who is made aware of a Critical Incident

Immediately report to the appropriate party

• If the Critical Incident occurred on any campus of UNSW, report it to UNSW Campus Security, General Manager, Education Support and Development and Manager, Student Life.

• If the Critical Incident occurred somewhere other than on a UNSW campus report to General Manager, Education Support and Development and Manager, Student Life.


Appoint a case manager, inform senior UNSW Global staff and approve records amendments and administrative actions

• Student Support Manager, in liaison with Manager Student Life, will be appointed as a case manager

• Inform and update Group Executive, Education and UNSW Global CEO.

• Ensure that appropriate senior UNSW staff are informed and kept updated.

• Convene the Committee.

• Approve student records amendments and other student administration requirements, without the need for forms to be completed by next of kin, wherever possible.

Manager Student Life Contact relevant Embassy or Consulate, where applicable

• Contact the Embassy or Consulate of the student’s home country on behalf of UNSW Global CEO, notifying the CEO in advance.

• Coordinate letter/s of condolence for next of kin from UNSW or UNSW Global, as appropriate.

• Consider whether the DHA or DFAT should be notified of the Critical Incident.


Case manage and liaise with relevant parties

• Contact NSW police and UNSW Security Services.

• After NSW Police or medical personnel have officially notified next of kin of student death, contact the student’s next of kin to discuss assistance required (for example, funeral arrangements, repatriation of the body, translating and interpreting services). No contact by UNSW Global or UNSW should occur until official notification has occurred.

• Liaise with CAPS regarding best practice support for the wider student body.

• Brief and nominate a Student Adviser/s to undertake tasks related to case management, such as liaising with insurance company/ies, following up assistance to the student’s next of kin and support affected peers.

• Ensure accurate, complete and timely documentation of case.

• Provide update to Manager Student Life and General Manager, Education Support and Development.

Student Adviser/s Provide support and assistance

• Arrange support to affected peers, based on advice from CAPS and Student Support Manager.

Procedure


Student Death • Provide assistance to the student’s next of kin after initial

contact is made by Manager Student Support.

• Liaise with insurance companies and other tasks related to case management.

• Document case confidentially in SAM and in other confidential file area, as required.

• Provide updates to the Student Support Manager and Manager, Student Life.

• Other tasks as required by Manager Student Life or Student Support Manager.

Missing Students


Teacher or any other staff aware that a student may be deemed missing

Immediately notify relevant staff

Staff must inform the Coordinator, Academic Services if: • They become aware that a student has been absent

from class for 3 consecutive days without explanation and/or there are substantial concerns for the welfare and safety of the student;

• a student has been absent for 5 consecutive days without approval

If substantial concerns for the student’s wellbeing and/or safety are raised, the following staff are also to be notified:

o Student Support Manager

o Manager, Student Life

o The relevant staff for Foundation Studies (Academic Director and Deputy Academic Director) or Institute of Languages (Director of Studies and Head of Studies)

Staff must provide details of the last time the student was in class and/or seen or contacted by classmates; the teachers’ attempts to contact the student; steps taken to verify the student’s whereabouts; and any contact details of relevant third parties (e.g. housemates and friends).


Coordinator Academic Services

Identify if the student falls within the definition of a potentially “Missing Student”

• Check class rolls and verify the student’s last known attendance.

• Establish, where possible, if there have been concerns for the student’s welfare or personal wellbeing, or if the student may have left the program without formally withdrawing.

• Immediately inform Student Support Manager (or Manager, Student Life if unavailable) that the student is identified as a potentially “Missing Student”. Provide details of last time student was seen in class and/or by

Procedure


Missing Students


classmates; attempts made to contact the student; steps taken to verify the student’s whereabouts; and any contact details of relevant people (e.g. housemates and friends).


Case management • Check the student’s record on SAM and in hardcopy files, and liaise with Admissions and Enrolment, to ensure that the student has not cancelled their enrolment, applied for a leave of absence, changed their address, transferred to another educational provider or returned home.

• Nominate a Student Adviser to undertake case management, providing supervision.

• Identify and determine whether there is a third party involved (e.g. in cases concerning Under 18 Students a sponsored student, Study Abroad or Exchange student or on a Study Tour.)

• Ensure Manager Student Life is fully briefed at all times.

• Liaise with NSW police regarding notifying next of kin/family that the student is missing. Notify UNSW Security. This may be delegated to a Student Adviser, or other UNSW Global staff person with appropriate language skills.

• Ensure accurate, complete and timely documentation.

Student Adviser Case management and follow-up

• Case manage potential and actual Missing Student cases, with supervision by the Student Support Manager.

• Continue attempts to contact the student, including via telephone, SMS and email.

• Confirm the student’s identity and establish and confirm a clear understanding of the known facts before any contact is made with next of kin/family.

• If the student cannot be contacted, contact the student’s family/next of kin, or other emergency contact provided, to inform them of the situation and ascertain when they last had contact with the student. Arrange for a translator or interpreter if needed.

• Liaise with UNSW Security and/or NSW police to organise a welfare check at the student’s Australian address to attempt to locate the student and assess their welfare. (Not applicable if the student was reported as missing by their accommodation provider.) Provide them with student’s photograph.

• If no contact can be made with the student and the next of kin/family and other emergency contacts have not had recent communication with the student, the student case meets the definition of Missing Student. Update UNSW Security of a Missing Student case.

Procedure


Missing Students


• If the student is on an international student visa and is not contactable, liaise with the NSW police to contact DHA to ascertain whether the student has left the country.

• After the next of kin/family have been notified that the student in missing by the Student Support Manager, or nominated person, assist next of kin/family with immediate needs, in areas including, but not limited to, liaisons with police, accommodation and transportation.

• If a Missing Student is found, or presents to UNSW Global, arrange a follow-up interview to ascertain the welfare and support needs of the student. Assist the student with immediate needs.Make necessary referrals that are in the interests of the student’s welfare.

• Liaise with CAPS and other third parties where appropriate.

• Schedule a follow up appointment where appropriate.

• Document the case.

• Report back to Student Support Manager.


Manager, Student Life Notify senior staff and recommend that the Committee is convened

• Notify General Manager, Education Development and Support, Group Executive, Education and UNSW Global CEO of critical incident.

• Recommend General Manager, Education Development and Support convene a Critical Incident Coordinating Committee.



Appoint a case manager, inform senior UNSW Global staff, convene Committee

• Inform and update Group Executive, Education and UNSW Global CEO.

• Ensure that appropriate senior UNSW staff are informed and kept updated.

• Convene Committee.

Procedure


Student injury


Any Staff member who is made aware of a student injury


• Ensure the student is attended to by a First Aid Officer (list provided on HR intranet).

• Report to UNSW Security Services if the injury could be considered severe. UNSW Security Services will contact and coordinate a response with emergency services.

• Report to Student Support Manager using the First Aid Incident Form and inform him/her if a report to UNSW Security Services has been made.

First Aid Officer Provide first aid • Apply first aid.

• Assess if the student needs further medical assistance and make referral, escort (or arrange for somebody to escort) the student to UNSW Health Services.

• Report to UNSW Security Services if the injury could be considered severe. UNSW Security Services will contact and coordinate a response with emergency services.

• Send an incident report to UNSW Global Human Resources, cc. [email protected]

• Refer to Student Support where appropriate by also emailing Student Support at _Student Advisors < [email protected] > If in doubt, make the referral. If an urgent referral is required, phone or talk with the Student Support Manager or Student Adviser.


Case manage the incident

• Determine whether this is a Critical Incident and notify Manager Student Life and UNSW Security Services (if not already done). (Note: action and support will often be required in cases where a case is not identified to be a Critical Incident.)

• Nominate a Student Adviser to follow up with the student, and case manage the case where required, in liaison with Student Support Manager.


Student Adviser Case management • Support student with immediate needs. Arrange any assistance as required.

• Arrange counselling referral and other support if necessary.

• Manage Overseas Student Health Cover if applicable and where necessary.

• Liaise with emergency contact or next of kin where appropriate. Liaise with parents and accommodation providers in cases of Under 18 Students and where appropriate.

• Liaise with health facility and emergency services as required.

mailto:[email protected]

mailto:[email protected]

Procedure


Student injury

Staff Task Responsibilities • Visit the student at hospital or at another health facility.

• Arrange for student’s clothes and other basic items to be delivered to the student where required.

• Arrange academic related administrative actions, for example, explanation of absence, suspension or withdrawal without penalty, where appropriate.

• Document case.

• Keep the Student Support Manager briefed.


Student Services Officer File first aid reports • File in confidential area of student file

Manager, Student Life Notify senior staff and recommend that the Committee is convened.

• In cases of Critical Incidents, notify General Manager, Education Development and Support, Group Executive, Education and UNSW Global CEO.

• Recommend General Manager, Education Development and Support convene the Committee where appropriate.


Assault or Harassment, Sexual Assault or Sexual Harassment


Any Staff member who is made aware of the incident

Immediately report the incident to the appropriate party

• Report to Student Support Manager and Manager Student Life.

Manager, Student Life Recommend that the Committee is convened

• Recommend General Manager Education Development and Support convene the Committee.




• If the incident occurred on a UNSW campus, report it to Security Services.

• If there is a risk of further harm to the student related to their accommodation, arrange for the student to be placed immediately in safe accommodation

• Arrange for escort services with UNSW Security Services where appropriate.

• Nominate a Student Adviser to follow up with the student, and case manage the case, providing supervision.


Procedure


Assault or Harassment, Sexual Assault or Sexual Harassment


Student Adviser Provide support and assistance

• Support student with immediate needs. Arrange any assistance as required.

• Make necessary referrals for medical or counselling assistance.

• Liaise with health facility/s and/or emergency services.

• Attend NSW police interview with student where necessary.

• Liaise with UNSW Security Services.

• Document case.


Incidents affecting cohorts, including Natural Disasters




• Report to the General Manager, Education Support and Development and Manager, Student Life. .


Appoint a case manager for an incident

• Appoint the Manager, Student Life as the case manager.

• Provide regular updates to the CEO who will ensure relevant UNSW senior officers are kept informed of progress.

• Convene a meeting of the Committee to oversee development of a response strategy where required, to be in line with UNSW response wherever possible.

Manager, Student Life Communicate to students and staff

• Coordinate support and follow-up.

• Assess the extent of the impact of the incident and identify students who may be affected.

• Liaise with relevant stakeholders at UNSW about UNSW response, including UNSW Security Services.

• Recommend response to General Manager, Education Support and Development, to be in line with the UNSW response wherever possible.

• Identify communication that may have already been received by students and staff. Coordinate appropriate further communication for students and staff, where appropriate.

• Provide briefing to Student Support Manager and other staff members on how to support students and deal with enquiries.

Procedure


Incidents affecting cohorts, including Natural Disasters

Staff Task Responsibilities • Consider whether the DHA, DFAT and relevant Embassy

or Consulate should be notified of the Critical Incident.

• Review response plan based on information and advice received from Student Support Manager. Make recommendations to General Manager, Education Support and Development and the Committee accordingly.


Manager Student Support

Support students • Liaise with CAPS regarding best practice support for student body.

• Ensure the student’s concerns and needs are met.

• Brief Student Advisers of response plan and support needs and services.


• Brief Manager Student Life and General Manager, Education Support and Development on student needs,

Risk of Harm to Self or Others




• Report to Student Support Manager and Manager Student Life. If the incident occurred on a UNSW campus, report it to Security Services.






• Where appropriate, discuss, or nominate Student Adviser to discuss, whether the student thinks they would like to be admitted as a voluntary patient under the Mental Health Act (2007) (NSW).

• If a discussion with the student is not possible or the student refuses to be a voluntary patient under the Mental Health Act (2007) (NSW), but it is assessed that the student is not in a frame of mind to make an informed decision, and this may put the student in at risk situations, call the Community Mental Health Team/NSW police/ambulance so that the student can be transported to hospital where they can be assessed for involuntary admission. This may involve liaising with a psychological health service such as CAPS or the NSW Acute Care Team and discussion with the student. This may be done by a Student Adviser following discussion.

Procedure


Risk of Harm to Self or Others


• Nominate a Student Adviser to case manage the case and follow up, providing supervision.



• Support the student with immediate needs. Arrange any assistance as required.

• Where appropriate, discuss, or nominate Student Adviser to discuss, whether the student thinks they would like to be admitted as a voluntary patient under the (NSW).

• Advise the Student Support Manager if it is considered appropriate to explore whether a student be a patient under the Mental Health Act (2007) (NSW).

• If a discussion with the student is not possible or the student refuses to be a voluntary patient under the (NSW) but it is assessed that the student is not in a frame of mind to make an informed decision, and this may put them in an at risk situation, discuss with Student Support manager. Where appropriate, call the Community Mental Health Team/NSW police/ambulance so that the student can be transported to hospital where they can be assessed for involuntary admission. This may involve liaising with a psychological health service such as CAPS or the NSW Acute Care Team and discussion with the student.

• Liaise with health facility/s and/or emergency services and UNSW Security Services.

• Visit the student in hospital if required.

• Liaise with next of kin and emergency contact, and other third parties, as appropriate, with respect to both the student’s privacy and immediate needs.

• Document case.

• Develop a plan for ongoing support and assistance, as required, and in discussion with Student Support Manager.


Evacuation


Manager, Academic Services

Coordinate evacuation and other emergency measures

• Coordinate evacuation and other emergency measures (including, but not limited to fire, medical emergency, bomb threat, suspect package, power outage, hazardous materials, environmental and natural disasters on campus) in liaison with UNSW Security Services, as per their procedures http://www.facilities.unsw.edu.au/node/657

• Effect Business Continuity Plan, where appropriate.

http://www.facilities.unsw.edu.au/node/657

Procedure


Evacuation

Staff Task Responsibilities • Consider whether the DHA, DFAT and relevant Embassy

or Consulate should be notified of the Critical Incident.

Critical Incidents Involving Under 18 Students Note: in addition to the steps outlined for the specific incidents in the rest of this Procedure, the following additional matters must be attended to in relation to Under 18 Students.




• Nominate a Student Adviser to follow up with the student, and case manage the case where required, providing supervision.

• Ensure accurate, complete and timely documentation, all of which much be kept for a minimum of two years after the student has completed their studies with UNSW Global.

• Brief Manager, Student Life at all times.


• Support student with immediate needs. Arrange any assistance as required, this may involve collecting or moving the student to ensure their safety.

• If the Critical Incident involves Under 18 Student Accommodation, the student must be moved to suitable alternate accommodation, this may be short term accommodation (such as a hotel) on a temporary basis, until a long-term arrangement can be made.

• make all necessary notifications, such as to the police, the DHA, the student’s parents or legal guardian and other relevant authorities.

• Document case.


Other Critical Incidents




• Report to Student Support Manager and Manager Student Life. If the incident occurred on a UNSW campus, report to Security Services.




Procedure


Other Critical Incidents




• Nominate a Student Adviser to follow up with the student, and case manage the case where required, providing supervision.


• Brief Manager, Student Life at all times.


• Support student with immediate needs. Arrange any assistance as required.

• Document case.


4.6 Delegation

UNSW Global staff may nominate another staff member, of the appropriate authority and experience as identified in the UNSW Global Register of Delegations Policy and Procedure, to carry out their responsibilities under this Procedure in circumstances where they are unavailable for prolonged periods of time (such as illness or leave). All nominations of this kind must be approved in writing by the Group Executive, Education.

5 Procedure Review

This procedure is due for review three years from its date of implementation or earlier in the following circumstances:

(a) legislative changes governing the delivery of education services to overseas students on a student visa; or

(b) changes to the business and operational functions of UNSW Global.

6 Linked Documentation

(a) Missing Student Flowchart (Teacher’s guide) (b) UNSW Global Incident and Work Related Illness Injury Report

7 Related Policies and Procedures

(a) Critical Incident Management Policy (b) Critical Incident Coordinating Committee Terms of Reference

8 Version History

Version Control Date Effective Approved By Amendment Notes

2 19/03/2019 E. Drummond Added in section for dealing with Under 18 students and Critical Incidents

https://intranet.unswglobal.unsw.edu.au/HR/Shared%20Documents/WHS/Incident%20and%20Work%20Related%20Illness%20Injury%20Report%20010617.docx

Procedure


Missing Student Flowchart

Email Academic Services; FS teachers also cc AAP teachers

All teachers to ask the student’s classmates if they know where the student is and if they are OK

FS AAP & all IL teachers alert Academic Services if student

cannot be contacted

FS teachers in IIP, AE, Design, Maths C & Maths S teachers*, and all IL teachers note if:

• a student is absent for all classes in one week • immediate concerns are raised about a student

Academic Services raises a “Missing Student” request with


IL & FS AAP teachers to email and call the student and send email to their FS and

private email addresses

Find out why student is absent and locate them

Upon return to class, student is told to submit an

Explanation of Absence form with supporting

documentation to Student Services.

Email Academic Services with update; FS teachers

also cc AAP teachers.

*these classes see students more often

Student is OK

Student is not OK or uncontactable

Student is OK

Student is not OK or uncontactable

Academic Service FS: Natasha Severino Academic Services IL: Sophie Allen

Procedure - UNSW Global€¦ · Student Support Manager, Academic Director (FS)/Director of Studies...

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