PROCEDURE MANUAL · Last Reviewed Date:06/01/2016 Prepared by Mr.Najeeb, Quality Assurance Officer...

Last Reviewed Date:06/01/2016 Prepared by Mr.Najeeb, Quality Assurance Officer

PROCEDURE MANUAL

P.O. Box 1842, Postal Code 130

Al Athaibah, Sultanate of Oman

www.bayancollege.edu.om

http://www.bayan/


BAYAN COLLEGE PROCEDURE MANUAL What Is a Procedure Manual? It is a manual that contains a step-by-step guide that helps people learn

a new work procedure as quickly as possible without interrupting

others with questions. It also gives a standard method of doing

something specific.


TABLE OF CONTENTS

Section 1. HR & Admin Procedures Title

1.1. PROPOSING NEW OR REVISED POLICY/PROCEDURE

1.2. FACULTY & STAFF RECRUITMENT (FULL TIME& PART TIME)

1.3. URGENT FACULTY & STAFF RECRUITMENT (FULL TIME & PART TIME)

1.4. PRE-EMPLOYMENT FORMALITIES

1.5. ISSUANCE/REPLACEMENT OF COLLEGE ID/MEDICAL/LIBRARY CARD

1.6. REPLACEMENT OF LOST COLLEGE ID/MEDICAL/LIBRARY CARD

1.7. REQUEST USE OF COLLEGE VEHICLES

1.8. REPORTING DAMAGE TO EQUIPMENT

1.9. FILING A WORK ORDER

1.10. UTILITY FAILURE REPORTING

1.11. EVENT/MEETING SET UP PROCEDURE

1.12. EQUIPMENT MOVE REQUEST

1.13. MANAGING TANGIBLE PROPERTY

1.14. MAINTAINING PERSONNEL RECORDS

1.15. ADVERTISING

1.16. EQUIPMENT/ SOFTWARE/ APPLICATION PROGRAMMING REQUEST

1.17. REIMBURSEMENT OF EXPENSE CLAIM

1.18. JOB DESCRIPTION FORMULATION AND RECORDING

1.19. EMPLOYEE PERFORMANCE APPRAISAL

1.20. RESIGNATION

1.21. APPOINTMENT WITH THE DEAN (STUDENTS)


1.22. PURCHASE POLICY & PROCEDURE

1.23. MAINTENANCE REQUEST

1.24. FILING A LEAVE

Section 2. ADMISSION & REGISTRATION PROCEDURES

Item No. Title 2.1 – 2.2 NEW STUDENTS REGISTRATION

2.3 – 2.6 REGISTRATION FOR CONTINUING STUDENTS

2.7 – 2.9 STUDENT’S APPEAL

2.10-2.11 ADD/DROP

2.12-2.13 COURSE-WITHDRAWAL

2.14-2.15 STUDY-POSTPONEMENT

2.16-2.18 CREDIT TRANSFER

2.19-2.20 CHANGE OF MAJOR

2.21-2.23 ACADEMIC PROBATION

2.24-2.25 COURSE REPEATING

2.26-2.27 WITHDRAWAL FROM COLLEGE

2.28-2.29 STUDY RESUMPTION

2.30-2.31 COURSE DESCRIPTION REQUEST

2.32-2.33 TRANSCRIPT REQUEST

2.34-2.36 ENGLISH LANGUAGE PLACEMENT TEST

2.37-2.38 DUPLICATE DIPLOMA REQUEST

2.39-2.40 ENROLLMENT CERTIFICATION REQUEST

2.41-2.43 REFUND REQUEST

2.44 PERSONAL INFORMATION


2.45-2.46 GRADUATION REQUIREMENTS FOR ALL DEGREES AND DIPLOMAS

2.45-2.46 ORIENTATION OF NEW STUDENTS

SECTION 3. ACADEMIC PROCEDURES

Item No. Title 3.1 MAKE-UP EXAM

3.2 ATTENDANCE CONTROL

3.3 VISITING STUDENTS

3.4 STUDENT ID ISSUANCE

3.5 ACADEMIC ADVISING

3.6 STUDENT TEXTBOOK PURCHASE

3.7 LIBRARY UPKEEP

1. HR & ADMIN PROCEDURES

1.1. PROPOSING NEW OR REVISED POLICY/PROCEDURE

STEP NO.

ACTIVITY ACTION BY

1. A new or revised policy may be proposed to the Dean in writing. College employees should course the written proposal through the HoD.

Any Stakeholder, HoD, employee or concerned entity

2. The proposal will be reviewed according to a process determined by the Dean or his designate.

Dean or designate

3. The review process will generally take a maximum of 2 weeks Dean or designate

4. Depending on the nature of the policy, the proposal may or may not be presented to the Board of Trustees for approval.

Dean or designate

5. Once the final approval has been obtained, posting of the official policies/procedure to the public web page will be authorized. Admin will execute the posting.

Dean/Admin Manager

1.2. FACULTY & STAFF RECRUITMENT (FULL TIME& PART TIME)

STEP NO.

ACTIVITY ACTION BY

1. Issue a Personnel Requisition form to HR. HoD 2. Within 3 days present the requisition for approval of the Dean HR 3. Within 2 days after receipt of approval by the Dean, HR will advertise the post

internally and/or externally depending on the instruction of the Dean Dean/HR

4. On receipt of applications HR to shortlist the candidates and schedule interviews HR


5. HR to inform Recruitment Committee of the interview schedule HR 6. HR to distribute the CV and Interview form to the committee one day prior to the

interview. HR

7. The Dean, Asst Dean, respective HoD and HR to attend interviews Dean, Asst Dean, HoD, HR

8. HR shall collect the filled in form after each interview. HR 9. On the instruction of the Dean, HR prepares and sends an offer to the selected

candidate and letter of regret to the rest of the candidates. Dean/HR

1.3. URGENT FACULTY & STAFF RECRUITMENT (FULL TIME & PART TIME) STEP NO.

ACTIVITY ACTION BY

1. Issue a Personnel Requisition form HoD 2. Once the need for a staff has been identified the Dean announces to the College

Council members their assistance to recommend candidates. Dean

3. Recommendation by the College Council members to be forwarded to HR College Council Member/s

4. HR to review with the Dean the CV of each candidate to be shortlisted. HR 5. HR to schedule interview and inform the Recruitment Committee, send them copy

of CV and Interview form HR/Recruitment committee

5. HR to collect filled interview form after interview HR 6. On instruction of the Dean, HR to send offer to the selected candidate. HR 1.4. PRE-EMPLOYMENT FORMALITIES

STEP NO.

ACTIVTY ACTION BY

1. Once the offer acceptance has been received from the new staff, HR to email the list of requirements plus soft copy of Ministry Forms 1, 2 and Consent to Release Information. All these need to be type written and sent back to HR along with: 8 passport size photos with blue background Copy of passport and ID Card (for Omanis) Copy of attested qualification certificates Copy of experience certificates Release letter for part-timers

HR

2. Once all the documents have been received, HR to present to the Dean for approval. HR/Dean 3. Once approved submit to the Ministry of Higher Education for approval HR/PRO 4. Once approved submit to the Ministry of Manpower for approval HR/PRO 5. Once approved submit to the ROP for approval HR/PRO 6. Once approved submit to Immigration to obtain visa. HR/PRO 7. Once the visa has been received HR to book the ticket, hotel for 6 nights, email the

visa copy to the new staff and deposit the visa to airport. HR

8. HR to send the PRO to airport to meet the new faculty on the day of arrival and take to the hotel.

HR /PRO

1.5. ISSUANCE/REPLACEMENT OF COLLEGE ID/MEDICAL/LIBRARY CARD

STEP ACTIVITY ACTION BY 1. Staff to fill a form request and specify which card they require. Admin to assist.. Admin/Staff


2. Attach copy of passport, photo and accepted offer letter for the Medical Card Admin/Staff 3. Take the request to LRC/Finance/Library as applicable Admin/Staff 4. LRC/Finance/Library to issue the card as applicable. LRC/Finance/Library

1.6. REPLACEMENT OF LOST COLLEGE ID/MEDICAL/LIBRARY CARD

STEP ACTIVITY ACTION BY 2. Staff to fill a form request and state how the ID was lost. Admin/Staff 3. Staff will submit the form to Finance to pay fine of RO5 Admin/Staff 4. Take the request to concerned department and present the receipt. Staff 5. Concerned department to issue the card LRC/Finance/Library 1.7. REQUEST USE OF COLLEGE VEHICLES

STEP ACTIVITY ACTION BY 1. Concerned department/staff to complete a Request to Use Vehicle form

available from Admin. HoD/Staff

2. Once the purpose has been determined as official, Admin Manager to approve vehicle use.

Admin

3. The person driving the vehicle, whether the college official driver or other staff of the college approved to use the vehicle shall sign for the trip logbook in the Admin, indicating time of departure, number of passengers, purpose of the trip and estimated time of return.

Staff/Admin

4. Once the trip is over the key should be handover to Admin and sign in the logbook actual time of returning to the college.

Staff/Admin

1.8. REPORTING DAMAGE TO EQUIPMENT

STEP ACTIVITY ACTION BY 1. Concerned Dept to fill in a Damaged Equipment Form and submit to Finance HoD 2. Determine the nature of damage whether it is repairable or not. If not

repairable, write the reason. HoD

3. If equipment is repairable, depending on the nature of repair the form should be forwarded to concerned department (LRC, Admin, etc) to arrange for the quotation and get it repaired.

Concerned dept.

4. If the equipment cannot be repaired, concerned department to fill in a Property Disposal Form, forward to Finance for their approval and Dean’s and have them delete it from inventory of the said department.

HoD/Dean/Finance

1.9. FILING A WORK ORDER

STEP ACTIVITY ACTION BY 1. Depending on the nature of work/repairing required, the concerned department

will fill in a Work order form and forward it to HoD for approval. Staff/HoD

2. Work order to be forwarded to Admin. If the work needs to be done by external party, Admin to obtain 3 quotations. If external party is not required, Admin to arrange for the work to be done.

Staff/Admin

3. Once the quotations have been collected, the lowest bid shall be approved by Finance.

Admin/Finance

4. After Finance approval, the form and quotations should be forwarded to the Finance/Dean


Dean for approval for repair costing more than RO100.

5. Once approval has been obtained, Admin shall arrange for the repair, Finance for payment and delivery to the requesting department.

Admin/Finance

1.10. UTILITY FAILURE REPORTING

STEP NO.

ACTIVITY ACTION BY

1. Any utilities failure (electricity, water, sewerage, telephones and air-conditioning) should be reported to the Admin Services.

Staff

2. Admin Services will take the appropriate steps to fix the problem by contacting the appropriate personnel, inside or outside the college.

Admin Services

1.11. EVENT/MEETING SET UP

STEP NO.

ACTIVITY ACTION BY

1. Concerned department to raise an Event/Meeting Set up Request to be approved by Admin.

HoD/Admin

2. Once Admin has approved, a copy should be sent to IT for assistance required for sound system, projector, etc.

HoD/LRC

3. Admin to log in the date of usage of the function room/hall. Ensure there is no double booking.

Admin

4. IT to ensure that any equipment requested are recorded. LRC 5. After the event/meeting all equipment must be returned by the department and IT

to ensure that all equipments are returned in good working condition. Damage should be charged to the requesting party.

Staff/LRC

1.12. EQUIPMENT MOVE REQUEST

STEP NO.

ACTIVITY ACTION BY

1. Concerned department/staff to fill in the Equipment Move form mentioning the purpose.

Staff/HoD

2. Forward the form to Admin for approval. Staff/Admin 3. Once the purpose for move is deemed necessary Admin to arrange for the

movement of the equipment. Admin

4. Admin to record the movement of the equipment by updating the equipment inventory record.

Admin

1.13. MANAGING TANGIBLE PROPERTY

STEP NO.

ACTIVITY ACTION BY

1. Finance in coordination with Admin to maintain a Property logbook Finance/Admin 2. Finance to ensure that each property item is assigned a property number, date of

acquisition, location and custodian Finance


3. All new property acquired must be logged in by Finance and Admin. Finance/Admin 4. All property that has been discarded must be covered with a duly approved Property

Disposal Form and should be recorded by Finance ad Admin in the logbook in detail. Finance/Admin

5. Finance to carry out an annual inventory along with Admin Dept. Finance/Admin 1.14. MAINTAINING PERSONNEL RECORDS

STEP NO.

ACTIVITY ACTION BY

1. HR to maintain a Personnel Records upon joining of new employee Section I: signed Bayan College application, resume, employment

references, and/or letters of competency. Section II: official transcript(s), certificate(s), license(s), as applicable

to the position. Section III: nomination letter, acceptance letter, contracts, as

applicable to the position, and salary letters. Section IV: performance reviews, awards, disciplinary documents

Section V: miscellaneous documents

HR

2. If there is any change in their personal information, Employees must update their record with HR by filling in a Personnel Record form.

Staff/HR

1.15. ADVERTISING

STEP NO.

ACTIVITY ACTION BY

1. Once an advertising is deemed necessary, the concerned department shall raise an Advertising form available at Marketing Dept.

Dept HoD Marketing

2. Concerned dept shall specify the text they require for the advertisement, the form of media they want to advertise (radio, TV, magazines or newspaper) and frequency of advertisement.

Dept HoD Marketing

3. The concerned department shall have the request approved by the Dean Dept HoD Dean

4. Once approved, the request will be forwarded to Finance to raise an LPO HoD/Finance 5. Once the LPO is approved, the department should course the advertising through

the Marketing Dept. Hod/Marketing

6. On the date of release of the advertisement, the Marketing department should keep a record/cutting of the advert, keep a copy in their file and submit a copy to the concerned department.

Marketing/ Dept HoD

1.16. EQUIPMENT/ SOFTWARE/ APPLICATION PROGRAMMING REQUEST STEP NO.

ACTIVITY ACTION BY

1. Requesting party to fill in a Request for computer equipment/software/application/Maintenance Form and specify what they require.

HoD

2. Sign the form and forward to LRC HoD for approval. LRC HoD


3. After LRC approval, forward the form to the Dean for approval. 4. LRC to action within one week of receipt of the form.

1.17. REIMBURSEMENT OF EXPENSE CLAIM

STEP NO.

ACTIVITY ACTION BY

1. Complete a “Reimbursement Request” form and submit the form to the finance department. The form should include:

Purpose of the purchase original receipt(s) employee signature and date signed signature of employee’s supervisor and the Dean

Staff

2. The employee will be notified when he/she can pick up the reimbursement from the Finance department.

Finance/Staff

3. The employee will have to sign the form acknowledging he/she received the reimbursement.

Finance/Staff

1.18. JOB DESCRIPTION FORMULATION AND RECORDING

STEP NO.

ACTIVITY ACTION BY

1. Human Resources Department to maintain copies of all current Job Descriptions. HR 2. Human Resources Department to review Job Descriptions at annually or as and

when the need arises, and have current positions job description ready prior to recruitment efforts.

HR

3. HoD must submit a formal request to the College Council, along with appropriate documents for approval in order to create a new position description or revise a current position description.

HoD/college council

4. Once approved, the request is sent to the Board of Trustees for approval. If the request is approved, the position must be created through the HR system by the Human Resources HoD.

HR

1.19. EMPLOYEE PERFORMANCE APPRAISAL Because the main purpose of employee performance appraisal is to improve performance and maintain high levels of

results achieved, it is important that employee performance appraisals be conducted on a regular basis. Therefore,

each employee's performance must be evaluated in writing in accordance with guidelines established by the college.

STEP NO.

ACTIVITY ACTION BY

2. On special cases when a new employee manifests inability to perform according to the standard of the College even before 3 months of employment, HoD can make a recommendation for termination to the HR Manager.

HoD

3. HR Manager to handle the termination procedure according to Oman Labour Law. HR

4. HoDs to carry out the annual appraisal of his staff according to the established guidelines of the College.

HR

5. HoDs must meet with their employees whose performance is found lacking and establish a plan with specific performance objectives to assist the employee in

HoD


improving performance results

6. All annual appraisals will be reviewed and approved by the Dean. Dean 7. HoDs to forward copy of all performance appraisals and other related documents

(warning memo to improve performance, etc) to HR for Personnel File. HoD/HR

1.20. RESIGNATION

STEP NO.

ACTIVITY ACTION BY

1. Employee submits letter of resignation to the HoDgiving one month notice. Academic staff cannot resign in the middle of a semester.

Staff

2. Once the resignation has been accepted employee should start the process of completing the clearance form available with HR.

Staff/HR

3. Once the clearance form has been signed by all Departments it should be forwarded to Finance for final settlement and ticket if applicable.

Staff/HR/Finance

4. HR to cancel all employment documents (College ID, Resident, Insurance Card) HR 5. HR to assign PRO to meet employee at the airport on time of departure for final

cancellation of visa HR/PRO

1.21. APPOINTMENT WITH THE DEAN (STUDENTS)

STEP NO.

ACTIVITY ACTION BY

1. See the Dean secretary to obtain an appointment form Student 2. Fill in the form by writing the reason for the appointment. Student 3. Tick the authority previously visited prior to seeing the Dean (Academic Adviser,

Admission, HoD, Asst. Dean). If you have not seen any of them, ensure that you go to

them first.

Student

4. If other party were visited, put in the comment of the last authority visited. Student 5. Write your contact number and sign the form before submitting to the secretary. Student 6. The secretary will contact you for the date and time of appointment with the Dean. Secretary

1.22. PURCHASE POLICY & PROCEDURE

Bayan College supports sustaining and promoting a procurement environment based on the understanding that departments are in the best position to determine what they need to run their programs, they are the experts. Policies, procedures, and processes are meant to reflect an environment that puts them in the best possible position to get the products and services they need in a timely and cost effective manner to effectively run their programs, while also making sure appropriate business processes are followed. Finance Department is the single point of contact for all procurement and payment activities.

STEP NO.

ACTIVITY ACTION BY

1. HoD raises a purchase request in writing at the beginning of each semester for items

they require to run their programs for the whole semester.

HoD

2. Finance on receipt of the request purchases standard items costing less than RO100. Finance

3. Other items costing more than RO100 requires approval of the Dean. Dean


4. Depending on the urgency of the requirement and instruction from the Dean, the item

will be directly purchased or Finance gets 3 quotations if requirement is not urgent to

ensure the item was purchased in the most efficient and cost effective manner.

Finance

1.23. MAINTENANCE REQUEST

STEP NO.

ACTIVITY ACTION BY

1. When maintenance service is required, concerned Department to submit a

Maintenance Service Form available from Share Data to Admin Services.

HoD/Admin

Services 2. On receipt of the form Admin Services will inspect the complaint. Admin Services 3. If any replacement or outside service is required Admin Services to

coordinate with Finance to procure what is necessary and seek the approval

of the Dean.

Admin

Services/Finance/

Dean 4. Once the job is done, Admin Services to obtain the signature of the concerned

department to ensure the complain has been rectified.

1.24. FILING A LEAVE

STEP NO.

ACTIVITY ACTION BY

1. ANNUAL LEAVE

Concerned staff fills in a Leave Form and tick (√) the appropriate box.

Submit the form to HR to determine the balance leave available. Once leave balance has been determined, submit the form to HoD and Dean

for approval. Once all approvals have been obtained submit the form to Finance Dept for

leave settlement and ticket. Upon return to duty staff fills in a Resumption of Work after Leave form. Have it approved by HoDand submit to HR. If unable to return to duty as per schedule, staff informs Supervisor by any

available means. (phone, text, email, fax) Upon return to duty fill in a Failure to Report for Work After Leave. Have it approved by Supervisor and submit to HR.

Staff/HoD/HR/Dean

SICK LEAVE

Inform direct HoD via a phone call or txt message within one hour of

schedule duty.

Obtain a sick note from a government clinic. If the sick note is from a

private clinic it has to be certified by a government clinic.

Upon return to duty fill in a leave form and tick (√) the appropriate box.

Staff/HR


Obtain approval of the concerned supervisor.

Submit the approved leave along with the sick note to HR Office.

3. EMERGENCY LEAVE

Inform direct supervisor via a phone call or txt message within one hour of

scheduled duty..

Upon return to duty fill in a leave form and tick (√) Emergency leave box.

Obtain approval of the concerned supervisor.

Submit the approved leave to HR Office

Staff/HR

4. MATERNITY LEAVE

Fill in the form and attach Doctor’s certificate.

Have it approved by HoD and submit to HR.

After HR approval obtain Dean’s approval

Staff/HoD/Dean

2. ADMISSION AND REGISTRATION PROCEDURES

2.1. NEW STUDENTS REGISTRATION (STUDENTS)

STEP NO.

PROCEDURE

1. Submit an Application for Admission Go to the Admission and Registration Department. Fill in an application form and submit along with the following requirements: Secondary School transcript Copy of National/Resident ID card or passport, 4 passport-size pictures Sponsorship letter, if applicable RO 50 non-refundable Registration fee and RO 25 non-refundable placement test fee, if applicable. Those who have scored 500 on TOEFL Test or any equivalent recognized test, like ILETS/5, could

be exempted from taking the Bayan College placement test, subject to presentation of the original certificate and acceptance by Bayan College.

2. Pay the Registration Fee and Placement Fee (if applicable) The College reserves the right to refuse admission of students for non-payment of the prescribed fees.

3. Take a Placement Test (if applicable) You will be receiving a call and SMS from Bayan College Admission & Registration office regarding

the schedule of your placement test. Please report to the exam Room on time. Admission and Registration Department will give you a call and send SMS on the result of your

placement test. 4. Pay your Tuition Fees

Go to Finance Department for tuition fees payment schedule 5. Prepare for the first day of classes

Collect your textbooks from the library Prepare your backpack with writing pads or notebooks, pen, pencils & other class supplies before


coming to the College. Map out your classes. Attend the Orientation Day. Attend classes.

2.2. NEW STUDENTS REGISTRATION (ADMISSION & REGISTRATION STAFF)

STEP NO.

PROCEDURE

1. Scholarship students : Inform students via phone call and SMS that they have been selected by the Admission Centre of the MoHE to study at Bayan College Private students : Go to step three

2. When a scholarship student shows up and accepts the offer, go to the Admission Centre website, Data Exchange Page, and tick accept

3. Documents that must be submitted by the students: A completed Application Form Secondary School transcript Copy of National ID card or passport 4-passport-size photos

Do not accept incomplete documents.

4. In case a student has TOEFL or ILETS send the student to the General Requirements (GR) coordinator to help them register.

5. Inform other new students about the date & venue of the placement test. 6. Inform Private students that they are required to pay a placement test fee and the cost. 7. Collect results from the Foundation Programme. 8. Inform students via a phone call and SMS about their level. 9. Inform Private students that they must pay 50% of their tuition fees before processing their papers.

10. Direct Scholarship students to Head of Department for issuance of books and timetable.

11. After the new students finished registration and when they started attending classes, inform the Admission Centre at MoHE.

2.3. REGISTRATION FOR CONTINUING STUDENTS (STUDENT)

STEP NO.

PROCEDURE

1. Get a clearance from the Finance Dept and Library for unpaid fees and unreturned books respectively. 2. Collect your study plan, registration form and mark sheet from the Registration & Adm. Department.

2. Go to the notice board for the courses schedule. 3. Determine the list of courses you wish to register for.

4. Correct your list according to the availability of courses. 5. Discuss the list with your Academic Advisor. 6. Finalize the list and have the signature of the academic advisor on the registration form. 7. Go to the Head of Department for his approval and signature on the form. 8. Go to the Registration & Admission Department and submit your registration form. 9. Go to Finance Department to pay your fees.


10. Go back to the Registration & Adm Dept to get a copy of your schedule 11. Go back to your Academic Advisor and give him the registration slips to be kept in your file

2.4. REGISTRATION FOR CONTINUING STUDENTS (ADMISSION AND REGISTRATION STAFF)

STEP NO.

PROCEDURE

1. Give student a Registration form and tell the student to meet with the academic advisor.

2. When the Registration form is completed (has the signatures of the student, academic advisor, HoD and Finance department) verify against the student’s study plan.

3. In case a student has chosen a course outside his plan, inform him about it and tell the student to make the required changes in consultation with his academic advisor.

4. Feed the information to the system and printout the student time table. 2.5. REGISTRATION FOR CONTINUING STUDENTS (ACADEMIC ADVISOR)

STEP NO.

PROCEDURE

1. Sit with the student and discuss his selected courses. Check against the study plan and script.

2. Finalize the list, sign the registration form and ask the student to go to HoD for signature. 3. Keep a copy of the registration form in the student’s academic advising file.

2.6. REGISTRATION FOR CONTINUING STUDENTS (FINANCE DEPT.)

STEP NO.

PROCEDURE

1. Check the number of courses being registered. For Scholarship students go to Step No. 2. For Private Students, explain mechanism of payment. Either full amount or at least 50%

2. For scholarship students, retain the pink copy of the registration form. For private students, ensure previous fees have been cleared, write a receipt, seal and sign the registration form, retain the pink copy

3. Ask the student to go back to registration to finalise their registration

2.7. STUDENTS APPEAL (STUDENTS)

STEP NO.

PROCEDURE

1. Complete an Appeal Form at the Admission and Registration Department. 2. Attach any relevant original documents supporting your appeal

3. Pay Appeal Fees at the Finance Department ( non-refundable RO 5 ) for each subject 4.. A decision will be made within seven days by the Appeal Committee.

The decision of the Appeal Committee is final. Come in person to the Admission and Registration Department regarding the outcome of your appeal.

2.8. STUDENTS APPEAL (ADMISSION AND REGISTRATION STAFF)

STEP NO.

PROCEDURE


1. On receipt of a Student’s appeal form along with a clearance from Finance department the Appeal Form should be sent within 2 days of receipt to the Appeal Committee, along with the mark sheet and exam booklet

2. When results are received from the Appeal Committee, any changes should be marked on the exam sheet and in the system.

3. All relevant document should kept in the appropriate file 4. The appealing student should be informed in person with acknowledgement. 2.9. STUDENTS APPEAL ( HEAD OF APPEAL COMMITTEE)

STEP NO.

PROCEDURE

1. On Receipt of Appeal Application from the Admission and Registration, along with the mark sheets and exam booklets schedule a meeting for the committee.

2. Send all relevant documents (original) to the committee members along with meeting agenda. 3. Within three days after the meeting, a decision should be issued in writing. 3. A copy of the Committee decision should be sent back to the Admission and Registration, along with

the original documents received from them.

4. Keep all relevant materials (copy of the documents with the Committee decision) in the appropriate file.

2.10. ADD/DROP PROCEDURE (STUDENT) Policy: A student may add/drop courses during the 2 days of the second week of a normal semester, and two days after closing of the Summer semester. STEP NO.

PROCEDURE

1. Collect an Add/Drop form from the Admission and Registration Office.

2. Consult your Academic Advisor. Have his and the Head of Dept. approve & sign the form. 3. Submit a completed Add/Drop form to the Admission 2.11. ADD/DROP PROCEDURE (ADMISSION & REGISTRATION STAFF)

STEP NO.

PROCEDURE

1. On receipt of an Add/Drop form, verify it against the student’s study plan and enter in to the system

2. A print out is given to the student 3. The form is kept in the Add/Drop file 2.12. COURSE-WITHDRAWAL PROCEDURE (STUDENT) Policy: A student may withdraw from a course once the Add/Drop period has ended. STEP NO.

PROCEDURE

1. Collect a course-withdrawal form from Admission and Registration Office.

2. Consult your academic advisor. Have his and HoD signatures 3. Submit a completed course-withdrawal form to the Admission 4. Collect the withdrawal printout for future reference


2.13. COURSE-WITHDRAWAL (ADMISSION & REGISTRATION STAFF)

STEP NO.

PROCEDURE

1. On receipt of a completed Course Withdrawal form, verify it against the student’s study plan and enter into the system

2. A print out is given to the student 3. One copy is kept in the student’s file 2.14. STUDY-POSTPONEMENT

Policy: A student may postpone study for reasons determined acceptable by the college council. The postponement

duration cannot be more than two consecutive regular semesters. A student can postpone study for a third semester

upon approval by the College Council.

STEP NO.

PROCEDURE

1. Write a letter request to the College Council, in consultation with your Academic Advisor.

2. Upon receiving the approval of the College Council, collect a postponement –of-study form from the Admission and Registration Office.

3. Complete the form and get the signatures of the Academic Advisor and the respective HoD. Submit to the Admission and Registration Office

4. Get an acknowledgement receipt slip from Admission and Registration Office

2.15. STUDY-POSTPONEMENT (ADMISSION & REGISTRATION STAFF)

STEP PROCEDURE 1. A completed postponement –of-study form is received along with the approval of the College Council

and entered into the system 2. The form is kept in the postponement file 3. A print out is given to the respective student 2.16. CREDIT TRANSFER PROCEDURE (STUDENT)

STEP NO.

PROCEDURE

1. Submit a credit transfer form ( available at Admission and Registration Office) along with the following:

RO 25 Transfer Evaluation Fees Official transcripts and course description from previous college/university

2. Get acknowledgment slip. The process takes a couple of days to finish 3. Visit Admission and Registration Office for report. 4. Fill in a course registration form. Follow the same procedures for old student registration.

2.17. CREDIT TRANSFER PROCEDURE (ADMISSION AND REGISTRATION STAFF)


STEP NO.

PROCEDURE

1. On receipt of a completed credit transfer form, along with the official transcript and course description from previous college/university and fees receipt, the application is sent to the Credit Transfer committee for assessment

2. The student is notified of the committee opinion. In case the assessment is accepted, the student is advised to get himself registered. The application is fed to the system and a printout is given to the student

3. The application is kept in the respective file.

2.18. CREDIT TRANSFER PROCEDURE (CREDIT TRANSFER COMMITTEE)

STEP NO.

PROCEDURE

1. On receipt of an applications for Credit Transfer from the Admission Office.

2. The CTC Chair’s office sends a copy of the applications to the committee members

3. The CTC Chair calls for a meeting to assess the applications 4. An Assessment report is prepared by the coordinator, validated by the Committee and sent along with

the application to the Admission Office 5. A copy of the application is kept with the committee for future reference. 2.19. CHANGE OF MAJOR PROCEDURE (STUDENT STEP NO.

PROCEDURE

1. Applications for Major-change should be submitted to the Admission and Registration before the beginning of a regular semester. Sponsored students should get an approval letter from their sponsor. Consult your academic advisor about your intention to change major.

2. Collect a Major-Change form from the Admission and Registration Office

3. Consult your academic advisor. Have his and HoD signatures, the Dean and the HoD of the new department

4. Submit a completed Change of Major form to the Admission 6. Get acknowledgment receipt slip from the Admission and your new study plan.

2.20. CHANGE OF MAJOR PROCEDURE (ADMISSION AND REGISTRATION OFFICE)

STEP NO.

PROCEDURE

1. On receipt of a completed Change of Major form, with appropriate approval letters, in case of sponsored students, signature of the Dean , HoDs of old and new departments the new data is fed to the system and the application is kept in the appropriate file

2. Notify all concerned parties. 3. Give acknowledgement slip to the respective student and the new study plan.

2.21. ACADEMIC PROBATION (STUDENT)


STEP NO.

PROCEDURE

1. All students should get a detailed report from the Admission and Registration Office of his CGPA.

2. Upon receiving an academic warning from the academic advisor, the two should sit to develop a plan to raise the CGPA and thus avoid warning the following semester.

3. The student should register only four courses for the next semester.

4. If he fails to raise the CGPA for two successive semesters, he should change his major in consultation with his academic advisor and family.

2.22. ACADEMIC PROBATION (ADMISSION & REGISTRATION STAFF)

STEP NO.

PROCEDURE

1. Prepares a list of students under academic probation.

2. Issues warnings to students under academic probation 3. Send the academic warning letters to the respective academic advisors.

4. Inform the guardian of the warned students. 5. A follow up report is issued every semester. If a student fails to raise his CGPA to 2.0 or higher for two

successive semesters (excluding Summer semester) he will be advised to change his major. 2.23. ACADEMIC PROBATION (ACADEMIC ADVISOR)

STEP NO.

PROCEDURE

1. Send for the advisee(s) under probation. Make them sign the warning letter.

2. Develop a plan that could help the concerned advisee(s) to raise their CGPA. 3. Monitor the progress of the student(s) under probation.

4. If the student fails to improve CGPA and remain in the probation list, advise the student to change his/her major

2.24. COURSE REPEATING (STUDENT) STEP NO.

PROCEDURE

1. Collect a Course Repeating form from Admission and Registration Office. 2. Consult your academic advisor. Have his and HoD signatures on the form. 3. Submit the completed Course Repeating form to the Admission Office. 4. Collect your time schedule

2.25. COURSE REPEATING (ADMISSION & REGISTRATION STAFF)

STEP NO.

PROCEDURE

1. A completed Course Repeating form is received , verified against the student’s study plan and fed to the system

2. A print out is given to the student


3. A copy is kept in the Course Repeating file

2.26. WITHDRAWAL FROM COLLEGE (STUDENT)

STEP NO.

PROCEDURE

1. Obtain a Withdrawal and Clearance from from Admission & Registration 2. Follow the instruction and pay any liabilities to the college 3. Return all college property issued during the time you were enrolled (ID, books, etc.) 4. Once all departments have signed the clearance bring the form to Admission. 5. Acknowledge receipt all official documents, secondary school certificate, and mark sheet for the courses

successfully passed with course description for the same.

2.27. WITHDRAWAL FROM COLLEGE (ADMISSION AND REGISTRATION STAFF)

STEP NO.

PROCEDURE

1. On receipt of a completed withdrawal and clearance form from the student, handover the official documents, secondary school certificate, and mark sheet for the courses successfully passed with course description for the same.

2. Feed data to the system 3. Application is kept in the respective file 4. Notify all relevant authorities, inside and outside the college .

2.28. STUDY RESUMPTION (STUDENT)

STEP NO.

PROCEDURE

1. Fill in resumption-of-study form, available at admission office. Get new ID number

2. Collect course registration form. 3. Sit with your academic advising coordinator for consultation or assignment of academic advisor

4. Get necessary signatures and submit to the Registration office

5. Get your timetable

2.29. STUDY RESUMPTION (ADMISSION STAFF)

STEP NO.

PROCEDURE

1. On receipt of a Complete resumption-of-study form. Feed data to the system

2. Give him new ID number, course registration form, and refer him to the Academic advising coordinator 3. Follow the same procedures as with old student registration


2.30. COURSE –DESCRIPTION-REQUEST (STUDENT)

STEP NO.

PROCEDURE

1. Fill in Course–Description-Request form along with the following information Your full name; Your student ID number; Your daytime phone number (in case the requester must be contacted); Address to which the course description(s) should be sent; Title of course(s); Department code(s) and course number(s); Semester and year the course(s) was/were taken.

2. Settle unpaid fees and get a clearance from the Finance department.

3. Collect the course description the next working day

2.31. COURSE –DESCRIPTION-REQUEST (ADMISSION STAFF)

STEP NO.

PROCEDURE

1. On receipt of a completed Course-description-request form, check for clearance certificate from Finance Dept. If not available send the student back to Finance to obtain one.

2. Prepare the requested course descriptions. Be sure they are the updated ones. Sign and seal 3. Give to the applicant and get an acknowledgement receipt signature. 4. Keep documents in the respective file

2.32. TRANSCRIPT REQUEST (STUDENT)

STEP NO.

PROCEDURE

1. Contact the appropriate office (Admission, Finance, Library, IT, etc.) to resolve any pending issues before submitting your transcript request.

2. Submit a transcript request form, with the following information Name College ID number Daytime phone number (in case the requester must be contacted) Mailing Address to which the transcript should be sent.

2.33. TRANSCRIPT REQUEST (ADMISSION STAFF)

STEP NO.

PROCEDURE

1. On receipt of a completed transcript request form and clearance from respective authorities, prepare the requested transcript. Have it re-checked by a colleague. Sign and seal


2. Submit to the applicant with acknowledge receipt signature.

3. Keep the application in the respective file

2.34. ENGLISH LANGUAGE PLACEMENT TEST (STUDENT)

Policy: The English Placement Test is designed to measure a student’s proficiency in the English language, with particular focus on academic language. The test is administered during the week prior to the start of each semester (Fall, Spring and Summer) and when necessary, by appointment. Actual test dates may vary, but will be posted here in the Foundation Programme and Admission Office

STEP NO.

PROCEDURE

1. Check for test dates and venue by contacting the college.

2. Pay the placement test fee at the Finance department and get approve slip. 3. Present the registration form and placement test fee receipt on the date and venue of the exam and

take the Placement test. 4. Go back to Admission office to know about your level and to complete your registration.

5. Check time schedule.

2.35 .ENGLISH LANGUAGE PLACEMENT TEST (REGISTRATION STAFF)

STEP NO.

PROCEDURE

1. Inform new students about the college’s policy of placement test.

2. Give them the schedule of the placement test (date and venue) 3. Upon receiving the test results from Foundation programme, inform students of their levels, and direct

them for further registration steps.

4. Keep the results and other relevant documents in the respective files.

2.36. ENGLISH LANGUAGE PLACEMENT TEST (FOUNDATION PROGRAMME)

STEP NO.

PROCEDURE

1. Set appropriate date and venue for the placement test, in coordination with the Admission office.

2. Prepare enough copies of the test 3. Name invigilators and examiners

4. Send results to Admission office 5. A copy of the results and test’s answer sheets should be filed

2.37. DUPLICATE DIPLOMA REQUEST (STUDENT)

STEP.NO. PROCEDURE 1. Complete and sign the Duplicate Diploma Request Form. Pay the current charges (for each copy.)

Include your name, student identification number, mailing address, phone number, degree, degree date, and reason for your request.

2. Submit to the Registration office.


3. Collect receipt

4. Go back to collect the certificate.

2.38. DUPLICATE DIPLOMA REQUEST (ADMISSION STAFF)

STEP NO.

PROCEDURE

1. On receipt of a completed Duplicate Diploma Request Form, with charges-paid receipt, prepare the diploma and get appropriate signatures and seal.

2. Contact applicant.

3. Keep application in the appropriate file.

2.39. ENROLLMENT CERTIFICATION REQUEST (STUDENT)

Policy: Enrollment Certifications will not be issued to students who have outstanding financial obligations,

including past due balance

STEP NO.

PROCEDURE

1. Go to Finance department and settle all pending dues.

2. Complete Enrollment Certification Request form, sign and submit to Registration office. Be sure to include daytime valid contact number(s), in case further information is needed.

3. The enrollment certification document will be produced within two working days.

2.40. ENROLLMENT CERTIFICATION REQUEST (ADMISSION STAFF)

STEP NO.

PROCEDURE

1. On receipt of a complete Enrollment Certification Request form check for holds (unresolved issues).

2. If there is no holds or unresolved issues, prepare the certification with the required information. Get it signed and sealed.

3. If there is unresolved issue, direct the student to the concerned section to settle accordingly.

4. Once all is clear, call applicant to collect the request. 5. Keep the application in the appropriate file.

2.41. REFUND REQUEST (STUDENT)

Policy: Refunds are not automatic. All requests for refunds must be filed by the student in writing, and by deadlines published by the College. Please see student handbook for details.

STEP NO.

PROCEDURE

1. Fill in withdrawal form and have all required signatures.


2. Submit form to and get clearance from the Registration & Admission Dept. 3. Go to Finance Dept. for financial settlement.

4. Go back to Registration for printout

2.42. REFUND (REGISTRATION STAFF)

STEP NO.

PROCEDURE

1. On receipt of a completed withdrawal request form , stamp the form and refer the student to the Finance department for fees refund.

2. Verify the receipt. 3. Mark the grade of D in the student’s record.

4. Keep the application in the appropriate box file.

2.43. REFUND (FINANCE STAFF)

STEP NO.

PROCEDURE

1. Verify completed withdrawal request form, with Registration stamp.

2. Refund the fees as explained in the refund policy. 3. Get the student signature and give copy to registration.

4. Feed the data to your system. 2.44. COPY OF PERSONAL INFORMATION (STUDENT)

STEP NO.

PROCEDURE

1. A student must submit a written request to the Registration Department to receive a copy of all personal information (original documents submitted upon Admission) in relation to that student.

2. HoD of Registration gives an appointment to the student to view and receive a copy of the his/her personal information; or request that a copy of the information be forwarded to them by mail or email.

3. All original documents will be the property of Bayan College.

2.45. GRADUATION REQUIREMENTS FOR ALL DEGREES AND DIPLOMAS (Student)

STEP NO.

PROCEDURE

1. Graduating students should check with their Academic Adviser or HoD if their name is on the graduation list.

2. Complete all the documents required for graduation from Academic Adviser or HoD. 3. 15 days after completing documents follow up with A& R if your diploma/degree and transcript have

been released from the Ministry of Higher Education.


4. Once the degree/diploma have been released from the MoHE, you will receive a call from A&R to collect your original documents and certificates.

5. Also contact A&R for schedule and details of graduation ceremony.

2.46. GRADUATION REQUIREMENTS FOR ALL DEGREES AND DIPLOMAS (Admission)

STEP NO.

PROCEDURE

1. Admission to submit the students’ graduation list to the Academic Adviser or HoD.

2. Once the students required documents have been completed, A&R will submit the diploma/degree and transcript to MoHE for signature.

3. Once the diploma/degree and transcript have been released from MoHE, A&R to inform the students

4. A&R to ensure that student has no pending accounts with the College prior to releasing the documents.

5. A&R to inform the students if there is a schedule for graduation ceremony.

2.47. ORIENTATION FOR NEW STUDENTS (FOUNDATION & ACADEMIC)

STEP NO.

PROCEDURE

1. Go to the Multipurpose Hall on the date announced by the Admission & Registration office for the Orientation day (usually during the 2nd week of a new semester). This will also be attended by the Dean, the Assistant dean and the Head of the Foundation Program

2. Remain in the Multipurpose Hall to meet your teachers 3. Teachers will accompany your group for a college tour 4. Collect your books from the library 5. Collect you time table and attend classes

2.48. ORIENTATION FOR NEW STUDENT (HOD AND TEACHERS)

STEP NO.

PROCEDURE

1. Collect name list of new student (level-wise) from Admission and Registration dept.

2. HoD develops an action plan in coordination with staff, Admission and College management 3. Foundation Program staff go to Multipurpose Hall 4. Meet you students and brief them on the study at the program 5. Accompany your group for a college tour 6. Assist students in collecting their books and class schedule


3. ACADEMIC AFFAIRS PROCEDURES

3.1.1 MAKE-UP EXAM (STUDENT)

Policy: A student who misses the final exam for a legitimate reason and approved by the Asst. Dean, will be allowed to sit for a make-up exam.

STEP NO.

PROCEDURE

1. Student to submit a letter request to the Assistant Dean and attach the supporting document.

2. Check the final list of students allowed to take the make-up exam.. 3. If your name is in the list, check date and venue of the exam. If not see the Asst. Dean

4. Arrive 15 minutes before the exam is due to commence. Bring pens, pencils, erasers to the exam room. No notes, GSM are allowed inside the exam room.

5. See Admission office for results ( usually after 72 hours)

31..2. MAKE-UP EXAM (ASSISTANT DEAN)

STEP NO.

PROCEDURE

1. Prepare a list of applicants for make-up exams.

2. Submit the list with recommendation to the College Council for final approval 3. Post the final list along with the make-up exam schedule. A copy is sent to registration to Mark the

grade of INCOMPLETE “I” in the records of the respective students. 4. Prepare enough copies of make-up exams in coordination with exam committee 5. Contact department for invigilators

3.1.3. MAKE-UP EXAM (ADMISSION STAFF)

STEP NO.

PROCEDURE

1. Upon receiving a list of the student allowed to sit for the make-up exams, mark the grade of INCOMPLETE “I” in the records of the respective students.

2. Upon receiving the grades from the examiners , feed to the system 3. When requested, printout the record to the concerned students.

3.2.1. ATTENDANCE CONTROL (STUDENT)

Policy: Attendance for all classes is necessary. A student is expected to attend 48 hours ( 3 hours a week X 16 week in case a course is a 3- credit hour course )in each course for which they are enrolled .When a student misses more than 20% of these hours he will fail the course. You are responsible for all missed lectures and any other obligation on the day you missed the class, for example submission of an assignment, a quiz …etc.

Pay attention to this information.

STEP NO.

PROCEDURE


1. In case you miss a class for a legitimate reason, submit the reason to the Registration office.

2. Visit the instructor and tell him/her about your reasons for missing the class.

3.2.2. ATTENDANCE CONTROL 10% (INSTRUCTOR)

STEP NO. PROCEDURE 1. When a student misses 5 hours of the classes, issue 10% warning letter to him and ask him to sign

the letter.

2. Give a copy to the student, registration office and academic advisor. Keep the original copy with you for future reference.

3. In case you could not contact the student , ask for assistance from Registration and academic advisor

3.2.3. ATTENDANCE CONTROL 10 %( ADMISSION OFFICE)

STEP NO.

PROCEDURE

1. When receiving a 10% warning letter from instructor, keep a record for follow-up.

2. Mark any excuse submitted by concerned student 3. Inform student’s family.

3.2.4. ATTENDANCE CONTROL 20% (INSTRUCTOR)

STEP NO.

PROCEDURE

1. When a student misses more than 10 hours of the classes, issue 20% warning letter to him and ask him to sign the letter.

2. Give a copy to the student, registration office and academic advisor. Keep the original copy with you for future reference.

3. In case you could not contact the student , ask for assistance from Registration and academic advisor

3.2.4. ATTENDANCE CONTROL 20% (ADMISSION STAFF)

STEP NO.

PROCEDURE

1. On receipt of a 20% warning letter from instructor, keep a record for follow-up.

2. Mark any excuse submitted by concerned student. 3. Submit name(s) to the college council for decisions

4. Inform student’s family. 5. Mark the grade of F in the student’s record 3.3. VISITING STUDENTS (STUDENT) Policy: Visiting students are students who are enrolled at other higher education institutions and are taking courses from Bayan College to grant them credit toward a credential at the sending institution.


They should be sure that they meet general college admission criteria and all prerequisites for each Bayan College course in which they are seeking enrolment. STEP NO.

PROCEDURE

1. A visiting student must submit a visiting student form attached with a 'Letter of Permission' from a sending higher education institution.

2. He/she will get an answer in three day’s time 3. If approved, complete a registration form available at registration office. 4. See courses schedule posted on notice boards

3.4. 1.ID ISSUANCE (STUDENT)

Policy: All students are required to carry a valid photo identification card with current validation sticker. This card is essential for use of Library, computer lab, bookstore and other campus services. Cards should be carried at all times. The first card is free. A replacement fee will be charged for lost or stolen cards.

STEP NO.

PROCEDURE

1. Fill in an ID request form, available at the Registration office along with passport size photo. Go to LRD if you do not have a photo.

2. Submit the form to the LRD 3. Collect your ID from the LRD

3.4.2. ID ISSUANCE (LRD STAFF)

STEP NO.

PROCEDURE

1 On receipt of application along with a photo process the issuance of ID. In case a student does not have a photo, have them photographed in-house.

2. Give the ID to the concerned student and let them acknowledge receipt. 3. In case of replacement, pay the replacement fees pay and present the receipt to LRD for re-issuane of

ID.

3.5.1. ACADEMIC ADVISING (STUDENT)

STEP NO.

PROCEDURE

1. Check list of advisees to know your advisor.

2. Contact advisor to complete forms and listen to instruction. 3. Attend all academic advising activities , particularly Academic Advising Day , held every semester.

4. Ensure that your academic advisor is the first person you contact in your study affairs.

3.5.2. ACADEMIC ADVISING (ADVISOR)


STEP NO.

PROCEDURE

1. Take list and files of your advisee from academic advising committee.

2. Ensure that files are up to date.

3. Contact your students as soon as possible for introductory session.

4. Attend Academic Advising Day with files and topic/topics to discuss with your advisees.

3.6.1. STUDENT TEXTBOOK PURCHASE (STUDENT)

Textbooks are available for purchase from the library.

STEP NO.

PROCEDURE

1. Show student ID or class schedule to the Librarian to get price information. Fill in and sign the purchase form.

2. Pay at the Finance department. Have their signature and seal on the form. 3. Submit the complete form and copy of bill to librarian and collect your textbooks

3.6.2. STUDENT TEXTBOOK PURCHASE (LIBRARIAN)

STEP NO.

PROCEDURE

1. Verify Student IDs or class schedule, provide with price information and purchase form. Put the price against the item with signature.

2. Check purchase form for signature and seal of finance department. Ask for a copy of the bill 3, Provide the student with the purchased textbook. Have their acknowledgement signature.

4. Feed the data to your system


3.6.3.. STUDENT TEXTBOOK PURCHASE (FINANCE DEPT.)

STEPNO. PROCEDURE 1. Check for price and librarian signature

2. Collect the payment and issue a bill. Give a copy to the student 3. Sign and seal the purchase form.

4. Feed the data to your system

3.7.. LIBRARY UPKEEP

The Librarian has overall responsibility for library services including collection development;

The selection and withdrawal of materials are the duties of respective HoDs ;

Faculty members are considered subject experts of their respective fields. They are encouraged

to make recommendations for purchase and purging.

STEP NO.

ACTIVITY

1. Keep an inventory of all the books in the library 2, Record incoming and outgoing books 3. Record books sold and borrowed 4. Regularly review the magazines and journals and keep copy. 5. Discard magazines and journals that are 6 months and older. 6. Take note of teachers who are coming and borrowing textbooks and recommending them

to their students. Inform the Dean 7. Introduce activities to encourage reading, buying and borrowing of textbooks. 8. Keep the library neat, clean and tidy.

PROCEDURE MANUAL · Last Reviewed Date:06/01/2016 Prepared by Mr.Najeeb, Quality Assurance Officer...

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Transcript of PROCEDURE MANUAL · Last Reviewed Date:06/01/2016 Prepared by Mr.Najeeb, Quality Assurance Officer...