problems and solutions of call centers in Albania
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Transcript of problems and solutions of call centers in Albania
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”How to get rid of market problems in call centers?”
Subject: Communication in business
Instructor: Christopher Leazer Student: Enela Bregu
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The slaves of 21-st century
*Same service different profits
• Cheap labor • Bias on wages
(call center’s operators)
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* Offering competitive wages in the market.
900€-1000€ 280€-350€
*Minimum wage in Albania is below
Image protectionBias
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Market within the market
*Decrease unemployment
*Students supporters
Are you a student? Looking for work ? Here we are………..
Population 13%-14%*
Youth 26.9%*
Instat 2013*
Unemployment
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“I fear the day that technology will surpass our human interaction. The world will have a generation of idiots.” A.Einstein
• The death of salesman• Alienation
Being robots
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• Video calls (permanent customers)
• Video conference to present the product and place.• Visiting the company
solution
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• More and more interdepended
Loosing our culture
*Th. Friedman- The world is flat
Albania India=
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• Going international means making the world small so you can access.
• Develop your knowledge about different culture
Do you want to be an EU citizen ? protection
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Satisfaction at work?
Hours and hours speaking in an uncomfortable place
Difficult to get promoted
Lack of CSR
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IDS- intercom data service
Student’s market
*Call centers are “student’s American dream” ???
830 employees
45% students
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Social medias
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• The allowance of people to work at home
• To create courses for foreign language
• Pay attention to CSR
Recommendations
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• Dear CIT students make your best to distinguish in the market and never follow the flow of students toward call centers.
from Enela (as a student)
Don’t loose your degree at call center’s offices
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Be in the perfect place….
We are the market which cares about your future……
Welcome at CALL CENTER’s office… from Enela (call center consulter)
Got your degree?
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Call your dreams…
THANK YOU FOR YOUR ATTENTION!