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•Ask incisive questions

•Solve critical problems

•Work more effectively in teams

•Prepare for future opportunities and potential problems

•Make sound decisions

•Manage complex issues

•Apply proven principles to your job

The American Council on Educationrecommends college credit forProblem Solving and Decision Making

2006 WORKSHOPS

Kepner-Tregoe's Powerful Management Process

YOU WILL BE ABLE TO:

Trusted Worldwide forOver 40 Years to Prepare

Decision Makers for Tomorrow

PROBLEM SOLVING & DECISION MAKING PROBLEM SOLVING & DECISION MAKING

BENEFITS

You and your organization will benefit

from Kepner-Tregoe's systematic approach to

resolving issues. Our processes help you

organize information, use experience, and improve judgment to

solve complex problems, make smart decisions,

and plan for the future.

$1 million in downtime expenses avoided by quicker root cause problem solving by a paper products manufacturing company

Operational fixed costs cut by 15 percent in 12 months at a fiber manufacturing company

An energy company boosted generator availability to 10 percent above the industry standard

A computer-chip manufacturer realized an annual savings of $2.9 million by solving a recurring problem

A food products manufacturing company realized $1.03 million in savings through improved planning and decision making by work teams

Twenty-six percent improvement in cycle time of office operations achieved by an international plastics manufacturer

RESULTS from the updated version of Kepner-Tregoe's world-renowned Problem Solving & Decision Making workshop. Through the use of video case studies and accelerated learning concepts, you will develop more effective questioning techniques that will improve your ability to make decisions, cut through complex situations, solve tough problems, and plan ahead.

• Find the true cause of a problem before investing in expensive corrections• Develop preventive actions to protect your business plans• Deal rationally and constructively with emergency situation• Find out why a new piece of equipment or a system is not meeting expectations• Use a common language to improve communication• Justify your recommendations to higher levels of management with structured thinking and documentation• Learn problem prevention in all phases of operations and planning• Learn how to question incisively to access relevant information• Protect the implementation of an action or plan• Improve meeting results by clarifying issues upfront, and transforming them into actionable items• Learn a problem-solving process you can use under extreme time pressure• Handle people problems objectively• Enhance your performance by planning for and taking advantage of opportunities• Break down large concerns into manageable pieces and prioritize them• Get action from other people over whom you have no control• Find the cause of a problem where performance (of a piece of machinery, a sales district, a marketing campaign...) has never met expectations• Solve real problems by working on actual job-related concerns

Plant engineer Carl Cusaac and his colleagues at Associated Packaging Technologies (APT) resolved to crack a quality defect that had plagued production for eight years. Frequent attempts to resolve the problem had failed. APT brought in Kepner-Tregoe to develop problem solving skills. Says CUSMC, "Within two months, we found and fixed the most probable cause-machine tool clearance." Results:

Within two months, found and fixed an unresolved quality defect of eight years

Improved customer satisfaction

Reaped significant bottom-line savings

Equipped employees with a powerful, uniform rational process for defining, specifying, and resolving problems

Profile in Quality Improvement

WHAT IT ISCreative Thinking is a generative thinking process to develop new solutions that would be useful to the organization. When used in conjunction with the five proven fundamental processes, it can help you find innovative solutions to various situations.

WHAT YOU WILL LEARN

CREATIVE THINKING

•How to use various techniques for creative thinking•Differences between analytical and creative thinking•How to apply creative thinking together with rational processes

• Know when to use analytical thinking and when to use creative thinking• How to avoid the barriers to creativity

MASTER THESE PROVENFUNDAMENTAL

PROCESSES SUCCESSFUL EXECUTIVES USE

SITUATION APPRAISALApply a proven process for managing complex issues by separating them into workable pieces and setting priority

WHAT IT ISSituation Appraisal is a rational process for identifying and evaluating situations. You will be able to sort out and break down concerns into manageable components and then prioritize them. You will develop a plan for resolving each issue by identifying problems to be solved, decisions to be made, individuals to be included, and future plans to be analyzed for potential problems and opportunities.

WHAT YOU WILL BE ABLE TO DO•Identify and evaluate the real challenges facing your organization today

•Break down difficult and complex issues into workable pieces

•Establish priorities and allocate organizational resources for your most critical concerns

•Choose the right analytical tool to handle each issue

•Develop plans for solving problems, making decisions, and anticipating potential problems and opportunities

•Delegate responsibility, communicate effectively, and gain consensus and commitment when working with others

•Integrate these skills into day-to-day thinking

PROBLEM ANALYSISUse a step-by-step process for identifying, analyzing,and resolving any problem efficiently and cost-effectively

WHAT IT ISProblem Analysis enables you to accurately identify, define, analyze, and resolve problem, including tough people problems. You will be able to find true cause of a deviation without jumping to the wrong cause, wasting time and money.

WHAT YOU WILL BE ABLE TO DO•Avoid panic and act rationally when a crisis occurs

•Define a problem in detail before starting to resolve it

•Systematically test probable causes against facts known about the problem •Make sure you have identified the true cause of a problem before you spend a lot of time and money taking corrective action •Gather the facts you need to solve a problem efficiently, extracting the most essential informationDECISION ANALYSIS

Make the best decision even when the choice between alternatives is unclear

WHAT IT ISDecision Analysis is a rigorous, step-by-step process that successful executives use to analyze all components of business decisions: the reasons for making the decision, the purpose behind the decision and the objectives, the available alternatives, and the relative risks of each. Based on careful analysis of these elements, you will be able to make the wisest and most productive choice possible.

WHAT YOU WILL BE ABLE TO DO•Ensure that each decision has a clear purpose, and explain why the decision statement is essential to the selection process

•Develop objectives and establish a priority for each objective that ensures you accomplish what you really want to accomplish

•Evaluate the alternative courses of action and assess the risks involved in each

•Make the best choice that balances both the benefits and the risks

•"Sell" your decisions to others in your organization

•Evaluate recommendations made to you outside your area of expertise•Involve others in the process to ensure the best choice and achieve buy-in

POTENTIAL PROBLEM ANALYSIS AND POTENTIAL OPPORTUNITY ANALYSISUse a unique process to anticipate potential problems before they occur and maximize potential opportunities before the competition does

WHAT IT ISPotential Problem Analysis and Potential Opportunity Analysis are processes focused on planning for the future: What could happen if......? You will be able to reduce the number and severity of your problems and profit from opportunities that others fail to capitalize on.

WHAT YOU WILL BE ABLE TO DO•Uncover potential trouble spots and vulnerable areas in any plan, project, or operation •Assess future threats and determine their probability and seriousness

•Identify and develop preventive actions to ensure the future success of ongoing activities

•Develop and implement contingent actions to protect specific areas of your plans

•Identify and capitalize on potential opportunities before the competition does

•Involve teams in protecting the plan

N A T I O N A L R E G I S T R Y O F

S P O N S O R S

ACHIEVE ORGANIZATIONAL IMPROVEMENT THROUGH IN-HOUSE WORKSHOPS,

CONSULTING, TAILORING Kepner-Tregoe can make Problem Solving & Decision Making part of your organization by providing in-house workshops that can be tailored to the specific needs of your group.Kepner-Tregoe's Analytic Trouble Shooting® provides custom designed problem-solving and decision-making workshops for workers in production environments. The learn-by-doing format makes this workshop a powerful means of transferring skills and achieving measurable results.

COLLEGE CREDITThe American Council on

Education has recommended

two college credits for

this program.

CPE CREDITSKepner-Tregoe,Inc.is

registered with the National

Association of State Boards

of Accountancy (NASBA) as a

sponsor of continuing

professional education on the

National Registry of CPE

Sponsors. State boards of

accountancy have final

authority on the acceptance

of individual courses for CPE

credit. Complaints regarding

registered sponsors may be

addressed to the National

Registry of CPE Sponsors, 150

Fourth Avenue North,

Nashville, TN, 37219-2417.

Telephone: +615-880-4200.

Web site: www.nasba.org

SPECIAL FEATURES OF THIS INFORMATION-PACKED, FOUR-DAY EXECUTIVE WORKSHOP

3 Over 60 percent of the seminar is spent on case studies and individual job applications.

3 Individual attention from the instructor during and after the session ensures mastery of all key problem-solving and decision-making skills.

3 Network across industries with other professionals to discuss problem-solving and decision-making issues.

3 Time is set aside for individual questions and concerns.

...and additional features of 2006's updated course...3 Video case studies simulate real-life situations, allowing participants to practice gathering, sorting, and analyzing information like they do on the job.

3 Experience new, more effective techniques for questioning and gathering information.

3 Case studies developed from companies across industries allow participants to apply problem-solving and decision-making techniques outside their own areas of expertise.

3 Accelerated learning techniques permit participants to learn skills according to their preferred styles.

3 Group activities allow participants to capitalize on the collective knowledge and experience of the group, and funnel this information into effective action.

All participants receive the newly updated course guide, complete with a Notes and Reference manual that will become an important addition to your personal library. This comprehensive source book allows you to concentrate on the seminar and avoid unnecessary note taking. You will also receive an updated version of The New Rational Manager, Kepner-Tregoe's landmark book on rational process use.

UPDATED PROGRAMMATERIALS

PROBLEM SOLVING& DECISION MAKING

This program is recommended for managers at all levels, from supervisors and middle managers to top executives. Employees and support staff who participate substantially in problem solving and decision making within their work units are also encouraged to attend.

WHO SHOULD ATTEND

15% 30%

20%35%

SituationAppraisal

DecisionAnalysis

Presentation

On-the-JobApplication

Practice

WorkshopContent

ApproximateTime Allocation

ProblemAnalysis

Potential Problem Analysis/Potential Opportunity Analysis

9 hours

9 hours8 hours

PARTIAL LIST OFKEPNER-TREGOE'S CLIENTSAmong Kepner-Tregoe's clients are 400 of the 1,000 largest corporations in the world. Kepner-Tregoe has been a trusted counsellor to the world's most successful organizations. We have worked with many companies in South East Asia & Greater China for more than 20 years and these companies include...

AT A GLANCE

Founded in 1958 by Dr Charles H Kepner and Dr Benjamin B Tregoe, the company conducts business in over 45 countries and its services are available in 17 languages. Its corporate headquarter is in Princeton, New Jersey, USA.

Over the years, Kepner-Tregoe has gained a world-wide reputation for helping to transform organizations. By effecting change from within the organization, Kepner-Tregoe builds commitment to new organization directions and provides the concepts, tools and processes for people to succeed. Projects undertaken by Kepner-Tregoe support rather than undermine the efficiency, morale and productivity of the workforce.

Change is only successful in accomplishing goals when it focuses on the people - their skills, the workplace and performance environment - and their links to the organization's strategy, structure and business processes.

Kepner-Tregoe works across boundaries at every function and level, providing common processes and tools for setting and implementing strategy, redesigning human performance environments, developing thinking skills, and realigning the infrastructure to achieve strategic and operational goals. The strength in implementation sets Kepner-Tregoe apart.

By focusing on people, Kepner-Tregoe helps clients achieve competitive advantage based on the collective knowledge, skills and capabilities of their people - the only real and sustainable competitive advantage.

At a time when corporations and governments alike are facing multiple challenges — uncertainties, fluctuating currencies, structural inadequacies, intense international competition, rapid technological changes, shorter life cycles — Kepner-Tregoe plays a vital role helping organizations clarify their strategic thinking and improve their operational effectiveness.

In working with major organizations around the world where nearly 10 million people have been exposed to the Kepner-Tregoe processes, we have found that a flexible approach which takes into account the organization's culture, systems, procedures and constraints is necessary in order to maximize the results the client achieves.

Princeton, USA (Corp HQ), Australia, Canada, France, Germany, Ireland, Japan, Malaysia, Singapore, Switzerland, Taiwan, Thailand, United Kingdom.

•Acmepoint Tech. Co., Ltd.

•Advantest

•Agilent Technologies

•Airport Authority Hong Kong

• Allied Material Technology Corp.

•Ameron

•Amoco Chemical

•Applied Materials

• ASML

• Atos Origin Taiwan

•Avon

•B Braun

•Bangkok Post

•Bank of China

•Bank of Thailand

•Bluescope Steel

•BOC Gases

•Cargill

•Carlsberg

•Carsem Semiconductor

•Chartered Semiconductor

•China Light & Power

•Chromalloy (Thailand) Ltd.

•Ciba Specialty

•Cisco

•Citigroup

•Coca Cola

•Colgate Palmolive

•Corning

•CSR

•DBS Bank

•Dell Computers

•DHL

•Digi Telecommunications

•Du Pont

•Ericsson

•ExxonMobil

•Far EasTone Telecommunications

• Federal Express

• Fraser & Neave

• Genting

• Hewlett-Packard

• Hitachi Chemicals

• Housing & Development Board of Singapore

• Johnson & Johnson

• Kasikornbank

• Keppel FELS

• Keppel Offshore and Marine

• Kimberly-Clark

• LaFarge

• Lam Research

• Lehman Brothers

• Levi Strauss

• Matsushita

• Microsoft

•Moeller Shanghai

• Monetary Authority of Singapore

•NCS Pte Ltd

•Nestle

•New Zealand Milk

•Nokia

•NS Electronics

•OCBC Bank

•Pacific Millennium

•Petronas Malaysia

• Pfizer

•Philips Electronics

•Procter & Gamble

•Sara Lee

•Schering Plough

•Shell

•Siam City Cement PCL.

•Siam Commercial Bank

•Siamrajthanee Co., Ltd.

•Siemens

•Sime Darby Berhad

•Simplot

•SinoPac Holdings

•Sony

•Standard Chartered Bank

•Sun Microsystem

•Systems on Silicon Manufacturing Company

•Taiwan Mobile Corporation

•Taiwan Semiconductor Manufacturing Co.

•Takaful National

•Tech Semiconductor

•Telekom Malaysia

•Tenaga National

•Thai Auto Sales Co., Ltd

•Thai Honda Manufacturing Co., Ltd.

•Thai Industrial Gases

•The Erawan Group PCL.

•Thomson

•Trend Micro Incorporated

•Tyco

•United Microelectronics Corporation Ltd

•United Overseas Bank

•Unilever

•Western Digital

•Winbond Electronics Corporation

•Wrigley

•Wyeth Pharmaceuticals

PROBLEM SOLVING & DECISION MAKING

2006 REGISTRATION FORM

RR

S I N G A P O R E

BY PHONECall Ms. Yuet Ping at

(65) 6256 6492 / 6256 6494 / 6256 3774

BY MAILComplete the Registration Form and mail to:

Kepner-Tregoe Southeast Asia Ltd#18-06 United Square, 101 Thomson Road

Singapore 307591

BY FAXComplete the Registration Form and fax to

(65) 6256 6500

BY EMAILEmail to

kt-singapore@kepner-tregoe.comwith the above registration details

REGISTRATION FEES$2,000 per participant

Group discount: S$1,800 per participant for twoor more person from the same organization.

Payment in advance. Kindly include the GST in your cheque to us.

WORKSHOP HOURS9:00 a.m. to 5:00 p.m.

Two tea breaks and lunch will be served daily.

WORKSHOP VENUERoyal Plaza on Scotts

Tel: (65) 6737 7966 Fax: (65) 6735 1865

PAYMENTAll payments should be made payable to

"Kepner-Tregoe Southeast Asia Ltd."

CANCELLATIONCancellation made 14 (fourteen) or more days

before commencement of workshop will receivea full refund. Otherwise a surcharge of S$ 500 will be levied on cancellations made less than 14 days

before the workshop commences.

CHANGESKepner-Tregoe reserves the right to reschedule

or cancel a workshop due to unforeseencircumstances. Every effort will be made to

inform registered participants of the changes.

Please check the appropriate dates for PSDM:

Payment enclosed ( Amount of S$ ...................., cheque / bankdraft /

money order No .............................)Please bill my company

FINANCIAL SUPPORTThis course has been endorsed by the Singapore Workforce Development Agency under the National CREST Initiative and is eligible for course fee support by SDF. A maximum support of $70 is available to company-sponsored participants. To apply for the support, please submit a completed SDF Form 1, obtainable from the SDF Secretariat, together with this brochure to reach SDF no later than 1 day before commencement of the workshop.

21 - 24 Feb 2006

23 - 26 May 2006

22 - 25 Aug 2006

14 - 17 Nov 2006

HOW TOREGISTER

2006

Submitted By

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Please register the following people from my organization:

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Kepner-Tregoe workshops are conducted at the fol lowing locations:

Singapore / China / Hong Kong

Contact :Kepner-Tregoe Southeast Asia Ltd.#18-06 United Square101 Thomson RoadSingapore 307591

Tel: 65-6256 6492 / 6256 6494 / 6256 3774Fax: 65-6256 6500

Malaysia / Indonesia / Brunei

Contact :Kepner-Tregoe (M) Sdn. Bhd.Unit 302, Block E, Phi leo Damansara 1No.9, Jalan 16/11, Off Jalan Damansara46350 Petal ing Jaya, Malaysia

Tel : 603-7660 9128Fax: 603-7660 9138

Thailand / Vietnam

Contact :Kepner-Tregoe Thailand, LLC10th Floor, Thosapol Land Bui ld ing 2230 Rajchadaphisaek Rd, Huaykwang10320 Bangkok, Thai land

Tel: 662-274 0646 / 274 0647Fax: 662-274 0728

Taiwan

Contact :Kepner-Tregoe Asia LLCRoom 612, 6F,205 Tun Hwa N.Road Taipei 105, Taiwan, ROC

Tel: 886-2-2715 0101Fax: 886-2-2715 0202

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New Year's Day

Chinese New Year

Hari Raya Haji

Good Friday

Labour Day

Vesak Day

National Day

Deepavali

Christmas Day

Hari Raya Puasa

Chinese New Year

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