Problem Identification & Resolution

Problem Identification & Resolution

June 7, 2012

Agenda

ENMAX Generation Maximo Health, Safety and Environment Manager Problem Identification & Resolution at ENMAX

Definition Applicability Threshold Business Challenge Single Point of Entry

Maximo HSE Manager application matrix Maximo Application User Interface Investigation Level Determination and Process Reporting and KPI’s Maximo Configuration/Customization Summary Questions

ENMAX Corporation

Municipally owned, vertically integrated utility

ENMAX Corporation (ENMAX)

Vertically integrated utility: electricity, natural gas, renewable energy

Providing Albertans with electricity for over 100 years

More than 697,000 customer sites throughout Alberta

Wholly owned subsidiary of The City of Calgary

Core operations include: electricity generation, transmission and distribution

and sale of electricity, natural gas and renewable energy products to

residential and commercial customers in Alberta

Generation Assets: Wind, Natural Gas, District Energy

ENMAX Generation Plan

Peaking

Wind Farms

Combined Heat

& Power

Base Load

Distributed

Generation

Expertise increases with design complexity

District Heating

A Solution Fit for Maximo

A new debate is brewing –

Are safety and reliability on equal footing? If not, should they be?

Facts

All companies have safety as a top priority

Few companies have reliability as a top priority

Data suggests that a reliable plant is a safe and environmentally sound plant

It is often latent conditions created by

maintenance lapses that set an accident

sequence in motion or threaten its

recovery..

An organization must possess the

technical competence necessary to

achieve safety goals..

Competence is very closely related to

the quality of an organization’s safety

information system.. *

* J. Reason, 1997. Managing the Risks of Organizational Accidents

Problem Identification & Resolution (PI&R)

PI&R program identifies, documents, evaluates, corrects, and

trends incidents, problems, non-conformances, findings,

recommendations, and areas for improvement

PI&R program provides a formal process to improve personnel

safety, plant and equipment reliability, event and error

prevention and promote continuous performance improvement

through organizational learning

PI&R Applicability

Establish responsibilities to identify, review, evaluate, trend PI&Rs,

and verify completion of actions

Classify PI&R’s by type and priority

Initiate automatic notifications based on specific criteria

Determine level of analysis based on the risk and uncertainty

Establish expectations and a methodology to identify precursors

and trends to improve site and organizational performance

PI&R Threshold

PI&R reports should be written to document an actual or suspected

problem or an actual or suspected hardware, process, or program

deficiency or non-conformance. PI&Rs may also be written for

conditions adverse to business or with negative economic impact.

The following is a list of examples for which a PI&R is appropriate. The

list is not all inclusive and should be interpreted conservatively:

Materials

Workmanship

Hardware

Controls

Documentation

Procedure Compliance

Personal Safety

Plant Reliability

Self Assessment and Benchmarking

Human Performance

Regulatory Impact

Business Challenge – Multiple Systems

Incid

en

t

Fa

ilure

Ha

za

rd

De

via

tio

n

Co

nfo

rma

nce

Co

mp

lian

ce

Imp

rove

me

ntsMultiple Disparate Reporting Systems

Unable to Track Total Corrective Action Workload

Limited Ability to Trend Common Causes

Limited Reporting Capability

Which System to use?

Track &

Trend

Track &

Trend

Track &

Trend

Track &

Trend

Track &

Trend

Track &

Trend

Track &

Trend

Incidents

Hazards

Problem / Request

Report Finding

Identificatio

n Problem Type

Priority

Notifications

Assignments

Classification

MAXIMO Workflow

Single

Point of

Entry

Trending

Reporting

Preventing

Recurrence

Analysis

Investigate

Recommend

Resolve

Close

Resolution

Control Management of Incidents & Investigations

Single Point of Entry System

Single Consolidated System – MAXIMO

Identification - Classification – Resolution - Analysis

Consolidated Reporting Capability

Visibility - Correction Action Workload by Person

Common Cause Trending

Single Point of Entry – Eliminates Confusion

Matrix of Applications for PI&R

Operations Asset & Work

Management

Control of

Work

Investigation &

Improvement

Change

Management Compliance

Operator

Log

Operating

Policy

Permit

Planning

Not Using

Risk

Assessment

Operating

Procedures

Benefits

& Losses

Risk

Matrix

Improvements

Personnel

Certification

Tracking

Planned

Change

Defects

Regulatory

Compliance

Non –

Conformance

Management

Failure

Reporting

ENMAX Problem

Identification & Resolution

Investigations

Management

of

Change

Action

Tracking

Solutions

Currently

Using

Incidents Findings Hazards Enhancements

Work Flow Notifications

Work Flow Assignments

Work Flow Controls and Assignments

Service

Requests

Level 1

Root

Cause

Level 2

Probable

Cause

Level 3

Basic

Cause

PI&R Entry

Problem / Request

Report Finding

Incident

Hazards

Dynamic Value

List contingent

upon the Event

or Action

selected

Safety

Environment

Operations

Reliability Standards

Quality Assurance

Wholesale Energy

Supply Chain

Engineering

Construction

Quality

Generation Services

1 - High

2 - Medium

3 - Low

4 - Trending

Email notifications are

sent based upon the

priority of the incident

reported

PI&R Investigation

Investigation Level

Safety

Environment

Operations

Reliability Standards

Quality Assurance

Wholesale Energy

Supply Chain

Engineering

Construction

Quality

Generation Services

PI&R Investigation Level Determination

Level 1 Level 2 Level 3 Level 4

Recurrence

is

Unacceptable

Rare

Occurrence

may be

Acceptable

Occasional

Occurrence is

Acceptable

Occurrences

with Low

Consequence

used for

Trending

Root Cause

Analysis is

required

Probable Causal

Analysis,

corrective, and

preventive actions

required

Basic Causal

Analysis,

corrective actions

may be required

PI&R documents

actions taken and

no further actions

required

PI&R Investigation Level – Process Chart

Analysis Level Process Step Due Date Guideline Approvals

Level 1 Root Cause Analysis

Approval of Problem

Statement < 3 Working days from PI&R

designation as Level 1 PI&R VP/Director

Evaluation Update < 15 Working days from PI&R

designation as Level 1

Evaluation/Corrective

Actions < 30 Working days from PI&R

date of discovery PI&R VP/Director

Action Closure < 180 Working days from

PI&R date of discovery PI&R VP/Director

LTA Designation Not applicable PI&R VP/Director

Level 2 Probable Cause

Level 3 Basic Cause

Evaluation /Action Plan < 3 Working days form PI&R

designation as Level 1 PI&R Mgr/Supr

Action Closure < 3 Working days form PI&R

designation as Level 1 PI&R Mgr/Supr

LTA Designation Not Applicable PI&R Mgr/Supr

Level 4 Trend Only

Not Applicable Not Applicable Not Applicable

ENMAX Incident Investigation Report

Custom reports developed

To communicate detailed investigations

Incident summaries,

Safety notifications,

Executive summaries,

Monthly rollups,

Quarterly summaries,

Trend Analysis,

Injury Management and Reporting

ENMAX PI&R Manager Start Center

Start Center contains graphical and list result sets, kpi’s, inbox

Favorite applications, and quick insert area.

ENMAX PI&R Manager Start Center

The list of PI&Rs is colour coded to highlight the different priorities

ENMAX PI&R Manager KPI’s

The list of KPIs for PI&R is just being developed

Number of PI&Rs per month

Age upon assignment

Number of PI&Rs with follow on work

ENMAX PI&R Analytic Reports and Charts

PI&R data lends itself to various analytic

methods.

Charts on start centers (Status tracking)

Resolution by site

Trend analytics using BIRT reports

ENMAX PI&R Conditional User Interface

Requirement to display different

screens depending on siteid.

Required to show or hide certain

fields depending on problem type.

Required to make problem type

domain list dependant on site and

the event or action code.

Created a view for

calculating and displaying

the age of the PI&R record

ENMAX PI&R Unlimited Trend Coding Per Event

Added a new table and tab to the

application to allow entry of multiple

five level trend codes per PI&R.

Trend codes stored created as

classification codes.

This allows creation of custom reports and analytics using any of the

five levels of codes.

ENMAX PI&R Injury Management and Analysis

Work Activities

5

4 4 4

3 3

2 2 2

1 1 1 1 1 1

0

1

2

3

4

5

6

Walk

ing

Clim

bing

Mov

ing

Mate

rial

Reac

hing

Cutti

ng M

ater

ial

Weld

ing

Exitin

g Vehi

cle

Installin

g

Lifting

Ben

ding

Buf

fing

Cle

aning

Dig

ging

Grin

ding

Pus

hing

Nu

mb

er

of

Inju

ries

Body Part Injured

8

7

3

2 2 2 2 2

1 1 1 1 1 1 1

0

1

2

3

4

5

6

7

8

9

Hand

Eye

sLe

gArm

Finge

r

Head

Kne

e

Wris

t

Bac

k

Ches

tEar

Face

Multip

le

Neck

Rib

s

Nu

mb

er

of

Inju

ries

Time of Day Injuries Occurred

0

1

2

3

4

5

6

7

8

9

10

1:0

0 A

M

2:0

0 A

M

3:0

0 A

M

4:0

0 A

M

5:0

0 A

M

6:0

0 A

M

7:0

0 A

M

8:0

0 A

M

9:0

0 A

M

11:0

0 A

M

12:0

0 A

M

1:0

0 P

M

2:0

0 P

M

3:0

0 P

M

4:0

0 P

M

5:0

0 P

M

6:0

0 P

M

7:0

0 P

M

8:0

0 P

M

9:0

0 P

M

10:0

0 P

M

11:0

0 P

M

12:0

0 P

M

Time of Day

Nu

mb

er

of

Inju

ries

For injury related events added

conditional fields to capture details

Application Manager – cloned application, override default field widths

Conditional formatting and signature options

Views for calculated fields (PI&R Age)

Extended Java Classes Email attachments of reports in workflow

Trend Code validation

Custom Reports Executive Summary

Safety Notifications

Injury Analysis and Management

Communication Templates Escalation notifications

Workflow assignments

Safety notices

ENMAX PI&R Configuration/Customization Used

Maximo Solution Fit for ENMAX

* J. Reason, 1997.

Managing the Risks

of Organizational

Accidents

PI&R Review Committee

Governance – Standardization - Change Management

Incidents

Hazards

Problem/Request

Report Finding

Identification

Investigate

Recommend

Resolve

Close

Resolution

Trending

Reporting

Preventing

Recurrence

Analysis

S ing le

Po in t o f Entry

Problem Type

Priority

Notifications

Assignments

Classification

MAXIMO Workflow